Timely service to fix our water heater (fix took 30 minutes), thanks! The final bill was about…read moretwice the approximate quote we were previously given orally by both the technician and office, and over twice what I have paid any other contractors in recent years to perform work of similar duration and complexity. When I inquired about the price, the lady on the phone informed me that the reason was that even just the "replacement part itself usually costs in the $300 - $400 range". My heater is of a major brand and later I noticed that home depot sells the brand replacement part for my heater for about $10, which make me wonder whether we were taken advantage of.

Brian has saved us a few times from house leaks…read more The first time the main was cracked somewhere, pouring water into our driveway. Brian responded to our call for help very quickly, came out the same day and gave us a very reasonable bid (unlike the few other companies we called which asked for large emergency fees before coming out and didn't even have time to come out immediately - 24 - 48 hours out for a main leak!). Brian found where the leak was coming from after digging for a few hours, patched the main line, and installed a new main shut off (previously a wrench was required to toggle the water to the house), all for much less than other companies quoted over the phone. The second and most recent time Brian came out was to assess and fix a downstairs can light leaking water. Brian responded quickly and came out the same day we called. He quickly found the upstairs toilet seal was no longer viable, resealed the toilet, and cleaned out the leaky can light, again for a very reasonable price. Brian is a great plumber and I highly recommend him and his team. Thanks so much, Brian!

Adam and his team updated my bathrooms including installing a new bathtub. They also installed a…read morereverse osmosis system under the kitchen sink. They were skilled, fast, professional, friendly, and reasonably priced. I only wish I could give them 6 stars!

In 2019 & 2020 we had a toilet at Cups Espresso & Cafe in downtown Bainbridge Island that would…read moresometimes get clogged after customers used it - oftentimes beyond what we could plunge on our own. Since it was the only restroom, when that happened, we would need assistance quickly. I came across Approved Plumbing using a Google search after all the other plumbers I called one day couldn't come and help us. Adam came over quickly and fixed the issue immediately, and in the several instances after that. He was always super quick and helpful. Then, after the pattern emerged of the toilet being the issue, he researched different types for us to replace it with so we could avoid having to call him to unclog it. With his help and working with our landlord, the old toilet was replaced and we haven't needed to call a plumber for it since. We'll make sure to keep calling Approved Plumbing for other plumbing needs as they arise, but it was wonderful to have someone who not only fixed the short term problem, but also worked with us on a long term solution that would ultimate save us money.

Review transferred to the Double K Plumbing" which operates off the same business license as 7…read moreHills Plumbing (DOUBLKP891R1) where the original review was posted (and still resides). At a restaurant do you like paying or filet minion and getting Hamburger Helper? Do you enjoy having calls and e-mails not returned? Do you believe reaching out to the Better Business Bureau is a necessary step to get issues resolved? If so, Double K/7 hills Plumbing is the outfit you ought to choose! I used Double K/7 Hills Plumbing to install a ductless HVAC system at my primary residence. For several winters my Great Room split/head seemed to run constantly during the winter and failed to properly heat the room. Upon some routine cleaning I took a look and found out 7 Hills had installed a 12" head for the room instead of the 15" head that was invoiced (and paid for). Supposed to be: CTXS15LVJU (Daiken) Was installed: FTXX12LVJU (Daiken) Upon discovering this issue I reached out to Double K/7 Hills Plumbing, including the owner (Derek) who was the one who designed, invoiced, and accepted payment on the system. Three weeks of voicemails and e-mails yielded not only no resolution, but no response (queue song "No Reply At All" by Genesis). Level of service/support has been so atrocious a BBB claim has been filed: ID 14265371. This is a step, despite using dozens of contractors/suppliers for my primary residence and rentals, I have never once had to previously take given that I'm pretty understanding/flexible in coming to arrangements on these kinds of situations. Bottom line, use this business at your own risk. Problems/accidents happen. That said when calls and e-mails spread over weeks aren't returned by the Owner, that's not an "accident" that's a deliberate attempt to avoid standing by a product/install and speaks to character. -AC

We've used this company a couple times, and always received prompt, reasonably priced service…read more Whatever needed fixed or installed was done correctly the first time!

I never met Rich, but he was gracious enough to solve my electrical issue over the phone without…read morecoming out for a house call. He requested photos of the problem area and a description of the symptoms which I provided. He gave me a solution which to my limited skillset I was able to complete and the problem was solved. Rich was the very first of the many electricians to contact me in a timely fashion. I greatly appreciated that as I know many of these electricians are swamped with appointments and couldn't fit me in for weeks. I know that Rich will be the first guy I call the next time I have a problem I can't overcome.

Take's Your Money and RUNS!!!!!…read more We had a system installed in the fall of 2022. $42,000 later it has been ongoing problems. Initially they did not get it hooked into the main grid correctly. They came out to fix it and let it run. When I checked the system it did not seem to be working correctly. They came back out and so forth and so on. Then we had to trim trees that we were previously told were fine. Now I have hard data that the system has not been producing anywhere near what they said it would do. We have called, left messages, and sent emails. No response. Find someone else and wait to work with a company who cares.

A different company had declared my main sewer line was collapsed and had quoted me an insane…read moreamount to fix it. I called this company for a second opinion and I am so happy I did. Cliff, who worked with me, was very knowledgeable and offered to do a more thorough evaluation of the problem. He was very honest, transparent and helpful throughout the entire process. Turns out my my line had not collapsed and I was able to consider more affordable options. I couldn't be happier with this company and Cliff. I highly recommend them!

Ross and Cliff were extremely responsive and communicated well! They came to my house hours after…read morereaching out to them and diagnosed the issue and provided advice. I was beyond impressed and I highly recommend them. They are my "go to" going forward. -Nick O. Sammamish, WA

Danny has worked with us for years and we have referred him to friends and neighbors. He is…read morehonest, does excellent work and his prices are very competitive. With Danny you are paying for the product and the work done as he does not advertise or have a fancy office. Most recently he installed a hvac system. He suggested we put in a ceiling mounted unit to free up wall a d floor space. It is efficient, takes up no wall or floor space and is the envy of my neighbors who have the bulky traditional units. I would recommend him with no reservations.

Danny is the best! He did a fantastic job on my heat pump, and my backup furnace. His rates were…read moregreat...but the service....the service was STELLAR!! I couldn't be happier with them. These guys know their stuff, and they won't find a bunch of 'extras' to tag on. I EXPECTED extras. He KNEW I expected more to be wrong...and he could have easily hit me with more charges. I wouldn't have known. But, he didn't. The job came in at less than expected. That NEVER happens anymore (well, apparently, it does). And, they were just the NICEST guys! I don't think you can go wrong in hiring DUS. They're who I'll use...and the ONLY company I'll use in the future. I don't see them changing. Good people is simply who they are.

If I could give negative stars, I would. This has been one of the worst service experiences I…read moreever had in my life! Aqualine was assigned to me by American Home Shield for warranty repairs. Aqualine Plumbing didn't even do the most basic parts of their job: showing up for their appointments, communicating with the customer, following up, ordering parts, nor scheduling the actual repair work. Total failure in every way. They failed to show up for the first appointment on 7/26/2024 scheduled between 12-2pm and I had to call them several times to find out if and when they would be arriving as it got closer to 2pm and beyond saying they would be there. When I made my last call I made to the around 4pm they that their service tech was still on his first call of the day and they wouldn't be coming. The office rescheduled for 7/27 and told me I would be their first call of the day and the tech would arrive between 9-9:30am. I informed them I had plans later and had to leave by 11am. I was texting the tech in the morning when he said he was on the way and reiterated that I needed to leave by 11am. Their tech showed up at 11:15am and I had to alter my plans. When the tech arrived I asked if I was his first appointment of the day and he confirmed that was true. Given that I had communicated my schedule with the office and with him, I asked why he was so late. Basically, he had no valid excuse and clearly decided to sleep in and show up whenever he wanted. I had six plumbing issues. They fixed one (reseated the toilet)and took pictures of everything else to order parts and schedule the next repairs. I didn't hear back from Aqualine and had to call them to try and determine when they would be scheduling their visit for the repairs. I called four separate times and each time they said they would get back to me but never did. They also said that they showed the repairs were completed in their system, which is as not true. I explained we were waiting on parts and still needed to schedule the repair appointment. I spoke to their office manager, yet again, on 9/5 who said the manager would be contacting me on 9/6 or 9/9 at the latest. No one ever called me back. I called spoke to Aqualine again on 9/16 and the office manager said the Manager would contact me but never did. It's now been almost 2 months and my repairs still are NOT completed. I had to contact American Home Shield to have another plumber assigned. The new contractor got me scheduled right away and said they strive to complete all repairs the same day with limited exceptions. That's what anyone would want or expect from a plumbing contractor when they are having plumbing issues. Aqualine can't even do the most basic things any company should do. Don't use this company unless you want to be frustrated, waste your time and still have plumbing issues that never get fixed. They don't have their act together.

We started a project in July 2021. We were invoiced $9964.05 which we paid in full. The City and…read morePSE told this company that several corrections needed to be made. They returned on 9/22/01, 10/8/21, and 6/7/22. At that time several corrections were still needed After that time calls were made and never returned or if I did get any info it was they were "waiting on parts". Then starting 11/14/24 - 4/28/25 countless calls were made and never returned. Finally on 4/29/25 I received an email from Ryan stating as of 4/4/25 they no longer do electrical and they could no longer help us. So now we are having to have the work done by a different company. I requested to be refunded but I have not gotten a response to my email. Aqualine was paid in full for a job which essentially is not complete after almost 4 years. Horrible customer service and communication.

Not only are they extremely knowledgeable, but they are fast and efficient. Very professional,…read morepunctual and we knew our power problems were in good hands. He made sure our home had safe electric before he left, and we look forward to using them for all of our future electric needs!

We've worked with Chris and Alison at Diamond Plate a few times. They've been reliable and easy to…read morework with every time. They're very communicative while talking through proposed work and offer recommendations when there are better ways of doing things (for example, running a 50A/240V line for a sauna. They're sharp and good at what they do. I confidently recommend them to my neighbors.