Review transferred to the Double K Plumbing" which operates off the same business license as 7 Hills Plumbing (DOUBLKP891R1) where the original review was posted (and still resides).
At a restaurant do you like paying or filet minion and getting Hamburger Helper? Do you enjoy having calls and e-mails not returned? Do you believe reaching out to the Better Business Bureau is a necessary step to get issues resolved? If so, Double K/7 hills Plumbing is the outfit you ought to choose!
I used Double K/7 Hills Plumbing to install a ductless HVAC system at my primary residence. For several winters my Great Room split/head seemed to run constantly during the winter and failed to properly heat the room. Upon some routine cleaning I took a look and found out 7 Hills had installed a 12" head for the room instead of the 15" head that was invoiced (and paid for).
Supposed to be: CTXS15LVJU (Daiken)
Was installed: FTXX12LVJU (Daiken)
Upon discovering this issue I reached out to Double K/7 Hills Plumbing, including the owner (Derek) who was the one who designed, invoiced, and accepted payment on the system. Three weeks of voicemails and e-mails yielded not only no resolution, but no response (queue song "No Reply At All" by Genesis).
Level of service/support has been so atrocious a BBB claim has been filed: ID 14265371. This is a step, despite using dozens of contractors/suppliers for my primary residence and rentals, I have never once had to previously take given that I'm pretty understanding/flexible in coming to arrangements on these kinds of situations.
Bottom line, use this business at your own risk. Problems/accidents happen. That said when calls and e-mails spread over weeks aren't returned by the Owner, that's not an "accident" that's a deliberate attempt to avoid standing by a product/install and speaks to character.
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