I own a townhome built in 2018, the master shower has a slow drip I completely turn it off but it…read morestill drips about every hour. I can hear it and at times it bothers my sleeping. They cane stated it would be $300+ but he was there and it was outrageous but I said okay. He replaced something in the new is Moen handle/I had sent a photo of the make and model. Paid him and it continued to drip. Called them back , 2 guys came back and charged me a service call and said they couldn't fix it!!!!! What the hell kind of plumbers are they?????

We had water leaking from our upstairs bathroom into our downstairs when we ran the shower. Joe was…read moreable to come out quickly (the day after we called). The fix ended up being cheaper/quicker than he estimated. Him and his crew were nice, and respectful of our home (removing shoes, etc.). Communication: Joe answered all of our questions (I had a lot), and seemed to be very knowledgeable. I requested a text/call before they came over, which did not happen, but they came within the scheduled window of time. Cost: I'm not sure how his pricing for emergency work compares to other plumbers, but the quote he gave us for a new water heater installation was fairly comparable to the other estimates that we got. Five stars. We will contact Joe for our future plumbing projects.

I had a very professional experience with all phase plumbing. Seth is who worked with me to fix an…read moreissue. He was creative and willing to show me the issue. And the job was done in a short amount of time for what the problem ended up being. Problem was solved and my experience was notable.! thank you Seth

Called for an assist with failing storm drain pipe. They came same day and assessed where we had a…read moreproblem. They provided an estimate to fix the issue (which I thought seemed high but I also did not check around). They deduct the cost of scoping pipes from the estimate if they do the work. Overall very pleased with phone service as well as work on the ground. Their outside work is billed to Gary's Pipeline and Drain Service.

We had a heat pump installed last year and Integrity was a good value, and the sales person was…read moreresponsive and eager to share information. We had the system serviced today by Richard. He was thorough, professional, considerate. He had suggestions for modifying his schedule so my dog could be comfortable while he worked. Highly recommend

DO NOT CALL THIS COMPANY!!! They will extort you, send you an estimate for one amount but then find…read moreother issues while installing the over priced part you agreed to, because you were left for a week without heat (after having already been out to inspect the heater once before) and the cost will double. My mother-in-law called them because her heater was making a loud noise. They came and shut off her heat and told her they'd be back in 2 days. Then at that time she got a text message telling her to shut something off, or push a button. She did and then they were under staffed and couldn't come out. After 6 days of my 80 year old mother-in-law living in a house without heat (her house was sub 50 degrees) they sent her an invoice for $360 because she apparently needed a pump and they said her heater would not turn back on without it (even though it worked prior to them turning it off). She was freezing so she just said as long as it was today. They were at her house within an hour (ironic since they were SOOO busy the first 6 days...). Then, the estimate DOUBLED while the tech was at her house as he said he found a gas leak (the house did begin to smell like gas AFTER the first tech turned off the heat). (I should say the 2nd tech was EXTREMELY understanding and helpful. He also confirmed that the gas leak was NOT reported by the 1st tech and the 1st tech was a new guy.) My mother-in-law agreed to it but called us. While we were on the phone with her the tech said that to fix all the problems he found this time (again someone had already been out there to inspect before) it would be $1500!!!!!!!!!!!! My mother-in-law started crying because she couldn't afford it but she couldn't handle being cold any longer. I called the company, the receptionist told me she wasn't able to make any decisions and would have her manager call me back. Then my husband went to talk to the technician at my MIL's house and he told us that she was delayed due to their high volume of customer's with larger (dollar amount) problems. I called the company back and asked to speak to the owner/manager. The receptionist denied my request and told me she never told me she wasn't authorized and that they have all their calls recorded. She told me they had record of calling my MIL every day to schedule the service but we have phone logs showing my MIL called them every day. She told me we were going to sign a waiver to release them from liability of the gas leak. When I said we wouldn't sign it, so she said she was pulling the techs from the job and hung up on me. When I called back, she again told me they were leaving the job (my husband who was with the technicians confirmed that they had tried to recall the techs from the job and my son had been recording EVERYTHING from their interactions with the techs) and refused to get me in touch with the manager or owner. I said I have read numerous reviews who said the owner was a man of integrity and I had seen negative reviews retracted after speaking with him. She again told me she was pulling the techs and tried to hang up on me. I told her I didn't want that and maybe if I could speak to someone who was authorized to discuss these matters with me (and not lie to me about what was or was not said on recorded phone calls as I am 100% SURE they will justify MY side of the story and not hers) maybe we would sign it but not without discussing these very unethical practices with someone who did have authority, and the person who would actually be impacted by our response to this distress (not someone being a complete brat and who didn't comprehend the severity of the situation). I was put on hold for about 15 minutes but then told she would call me back. I haven't heard anything from the company since. I believe this occurred intentionally to extort my mother-in-law. I also think the initial tech was responsible for the gas leak (whether intentionally or accidentally I can't say). Because they were not clear about what was needed, and they kept delaying her, she didn't have time to get a 2nd opinion or compare prices. We will be taking this up with the BBB (https://www.bbb.org/file-a-complaint) and the Attorney General as the Department of Justice has a form specifically for Elder Abuse and Elder Financial Exploitation Statutes (https://www.justice.gov/elderjustice/prosecutors/statutes). This is completely immoral, unethical and NOT an action of integrity. I will also be getting someone out to my MIL's to take a look at the gas leak and give us their opinion on how the gas leak came to be.

Hi My neighbor had hired Safe & Sound Plumbing previously. I requested service from Safe & Sound…read morePlumbing to repair a leaking Kitchen faucet.A plumber came out. The faucet still leaked. The Kitchen faucet was old. My neighbor & I went to Aurora Plumbing. I purchased a new brass kitchen faucet. I worked with Owen; the owner to set a time to install the new kitchen faucet. Wilfred, the plumber installed my new brass kitchen faucet. All the plumbers at Safe & Sound Plumbing are reliable. Professional, knowledgeable. Cleanup after the completion of my project. I have a new brass kitchen faucet. Safe & Sound Plumbing was of good quality. Affordable & fair. I am thrilled with my new kitchen. !!! faucet. I will hire this company again for other projects

Had a fantastic experience working with Safe and Sound plumbing to replace two leaky hose bibs…read more From the start, Owen was very responsive and took time to fully understand the nature of our repair, and was able to offer transparent and competitive pricing. On the day of, the two plumbers who came out (Wilfred and Adrian) were friendly, knowledgeable, and communicative. We couldn't be happier with the repair, and would definitely work with Safe and Sound again in the future!

These folks are great. I've had a number of separate work projects with them, ranging from…read morereplacing my oil-based boiler with a gas-burning boiler, to servicing our hydronic radiators in a few different ways (replacements, fixes, removal). Planning on having them back later in the year to put back some radiators that are being removed in favor of a remodel. In my experience they've been very honest about how our system can best be served (including recommending solutions that are appreciably not the most expensive, based on our own priorities, which I appreciate), and have been flexible when work had to stop mid-way through a project due to unforeseen circumstances. When we found out that our exhaust wasn't exhausting, they were able to get a chimney person out the same day to get an assessment. I can't express how much I appreciate someone who knows when they've hit their technical limit and is willing to say "Let's bring someone else in". Can't express enough how grateful I am to have them around to help out. It's important to me that I have good people that do good work on a house I love dearly, and it's comforting to know my plumbing needs are able to be taken care of by people I trust. Keep up the good work y'all.

I used NW mechanical previously for some fix work and they were great…read more Recently I had some broken pipes , and asked them to give me a quote. Their trip charge is 200, because they were great before and I was ok with that. But this time, not only it took them 2 visits (including a missed one) and a long time to give me a quote, but they gave me a ridiculous estimate that made me think they don't want this job. This is ridiculous so I have to go to others. All my 3 other quotes ( from other well reviewed companies) were like 600-1000 to replace the broken runs, but they quoted me something like 5000. So 2 star for previous good work, but they disappoint me this time.

An electrician friend recommended Paris Plumbing after hiring them to do a complex whole home…read morereplumb. If my very picky friend is 100% satisfied, I'm happy to give them a try. Paris Plumbing quoted about $1600 each to replace two pumps for our hydronic radiant floor heat system, our previous plumber quoted us $3500 each for the same. They also performed boiler (Navian) maintenance, and replaced the innards of a toilet tank. Prices were very reasonable and the final invoice matched the quote exactly. Joey is the plumber they sent out and he was great! Friendly, knowledgeable, and considerate of our space. I will absolutely call them for any future plumbing and boiler needs. Thank you!

Ferris came out to fix a leaking outside faucet, and he was terrific. Prompt, clear with his…read moreexplanations and a great fix for our problem. I'd recommend Paris.

Chuck and Aaron are great. Very professional and produce high quality work. My septic pump power…read morefailed. Aaron replaced the section of the wire, with conduit, junction box. And arranged state inspection which was completed the second day. Chuck followed up with a call to confirm the result. I'm impressed.

This team is the best! Took care of our septic electric repair quickly and neatly with great…read morecommunication and no drama. If you need this kind of work done, this is the team to call.

Buyer beware. Exorbitant rates. ABSOLUTELY get a quote in advance of having work done.read more

Jeff and his team are the absolute best. As first time homeowners, my husband and I have discovered…read moreplumbing issues created by previous owners that we had no idea how to address. Jeff has always been our go-to guy, and we appreciate his honesty, fair prices, and solid work. He has helped us prioritize which projects needed immediate attention and which could wait awhile. On top of all that, Jeff is a super nice, super positive guy. When we need plumbing help, we're glad we can give him a call.