I had a very disappointing experience with this company…read more I paid a deposit to schedule an installation, and while they initially set a date, the installer later reported he was injured. They then rescheduled and sent two other technicians, but shortly after, I was told they would not be available for another three weeks. Because I am preparing to sell my house and working on a tight timeline, I had no choice but to hire another contractor to complete the job. Despite multiple follow-ups and being told they would call me back regarding the refund, I have not received my deposit back and have not received any meaningful communication. I understand that unexpected issues can happen, but the lack of follow-through, delays, and failure to return the deposit for work that was never completed is very frustrating and unprofessional.

Luke and Hunter installed a new furnace, electronic air filter, and a UV light. All Heatings…read moreestimate was far better than 4 other companies. Luke and Hunter had the work done in under 4 hours and the inspector said the work was great. Highly recommend All Heating. Margie and Chuck

I had a great experience with this company. Unlike other HVAC companies I've dealt with in the…read morerecent past, their communication was on point from start to finish. They provided a quick estimate for the replacement parts and gave me a clear timeline of when they would be available. Once the parts arrived, they actually prioritized my installation to get the heater running again. Robert was especially great to work with. He is knowledgeable and took the time to explain the issue and the repair process properly. Even after the job was done, they provided excellent post-installation support over the phone to answer a few follow-up questions I had. I will definitely work with them again!

Outstanding HVAC Experience With Product Air…read more My wife and I had to replace our entire HVAC system after a house fire. It was a complicated process due to new energy code requirements and the challenges of a full rebuild. As a homeowner, I felt overwhelmed and knew I had a steep learning curve if I wanted to make good decisions about both the system and the contractor. Thankfully, my realtor referred me to Product Air! Initial Consultation Because this was a rebuild, coordination among different trades was critical. From the very first meeting, I felt confident in Product Air. Randy and Eli took the time to explain every option and system choice in detail, helping me understand what would best suit our home. They also helped me visualize how the system would perform and be configured, showing real patience and clarity. Their bid stood out among the five I received for its fair pricing, value, attention to detail, and professionalism. Installation and Workmanship Product Air worked seamlessly alongside my other contractors, keeping things on track and reducing my stress. The installation team--Mikha and Oleh--did an outstanding job with the rough-in. They were personable, communicative, and respectful of my home and input. I especially appreciated that they built an exceptionally sturdy attic platform for the heat pump, which reassured me about the unit's security. Mikha even noticed a vent pipe another contractor had taped together--a potential fire hazard--and fixed it at no charge. That kind of care and safety really shows Product Air's culture: doing the right thing even when nobody's watching. Project Coordination and Customer Service Robert, who coordinated the project, was consistently responsive, answering every question and following through on every detail--including adjustments like the exterior drainage pipe. After the final inspection, only minor tweaks were needed, and the team addressed them promptly. During the trim-out, Denys and Oleh returned to complete the final setup and make sure everything looked great. They were professional, kind, and responsive to my questions. Denys recommended adding a circuit breaker to the exterior unit, which I agreed to, and Oleh double-checked that I was happy with how the vents were installed. Communication and Transparency Throughout the project, the office staff--Alisa and Taylar--were quick, polite, and organized with scheduling and billing. Every interaction with Product Air reflected professionalism and genuine pride in their work. The only small bump was not being informed in advance that installing the communication cable would require electrical work from my contractor. This added unexpected costs that weren't in the original bid. It would have helped to know that earlier, but once I brought it up, the team handled it transparently and kept communication clear for the rest of the project. Follow-Up and Final Thoughts After completion, Robert followed up with filter and maintenance guidance, which gave me confidence in caring for my new system. It runs beautifully, and I'm grateful to have heat again as winter approaches. Product Air's pricing was mid-range compared to other bids, but the value was unmatched--thanks to their honesty, workmanship, and trustworthy team. Aside from that one small communication gap, my experience with Product Air was excellent from start to finish. They exceeded my expectations in professionalism, quality, and follow-through. I highly recommend Product Air to anyone needing a new HVAC system--especially for complex projects. They stand by their promises, take pride in their work, and treat their customers with genuine care and respect. Don't hesitate to reach out to them!

Scott was a true pro and explained everything and did great work. We had a new furnace to replace…read moreour 36 year old furnace and a heat pump installed. After 3 quotes that were really over the top for our small house they came in with the best price that fits our budget. Highly recommend. Made sure we got the rebate and killed a monster spider

We had our furnace checked by a company that offered to do it free and they found a leaking heat…read moreexchanger which is dangerous. They offered a repair for $6000 and did not tell us the part was under a factory warranty. We were suspicious so we hired Paragon to give us a second opinion and they found there was no such leak. Paragon came on short notice and charged us only $226 which included servicing our furnace. They were friendly and informative. In short Paragon rocks!

Great service from 1st response. They did our entire AC…read moresetup and install as well as installing an ecobee and they were courteous, nice, informative, and helpful. The process was smooth, the payments were smooth, and I never felt swindled or like I didn't know what was going on. I highly recommend this business. It definitely started out rocky on the first day - I thought they wouldn't show when they were running extremely late and equipment kept arriving before they did, but in the end it was great! I believe we worked with Trevor and Isaiah and one gentleman whose name I forget, but they were all great!

Don't work with this company…read more After purchasing their annual maintenance plans for both our heater and air conditioner, they no-showed on three separate appointments. Why did I agree to the third appointment? Because the owner promised us a full refund PLUS $1000 if they didn't show for the last appointment. Despite them not showing for the last appointment, and sending me an email stating they would be sending me a check, it never showed up. I've tried calling, texting, and emailing them to resolve the issue, but they're definitely ignoring the problem. This was months ago, and to date, I've not received the service we paid for, received a refund, or even received a reply about the issue. We're now out hundreds of dollars, and I missed three full days of work for nothing.

It was an extremely hot evening, and I was running two portable A/C units to keep my kids' rooms…read morecool. Unfortunately, both units were on the same circuit, which caused the breaker to trip. When I went to reset it, I couldn't get the power restored. I called Milestone and spoke with Brian. From the start, it was clear that he genuinely wanted to help me identify and resolve the issue. After he requested that I text photos of the breaker panel, the problem was diagnosed. Power was restored, and my kids were able to sleep comfortably in cool rooms. I really appreciate Brian's expertise, professionalism, and willingness to help. Excellent customer service, and I'm very grateful for the assistance!

Unfortunately I had a bad experience with Milestone. Technicians were ok, but we had discussed a…read moreflat $220 service inspection over the phone that they said included any small fixes. It wasn't until I asked about pricing for the follow-up appointment that they told me the bill would cost $450. Since I didn't have the original phone conversation recorded, and therefore didn't have a paper trail for the quote, I felt obligated to pay the full bill. The whole experience felt duplicitous and deceptive; I would have never agreed to the inspection if I knew it would cost that much. I talked to their owner who offered me a 10% discount, and assured me that he's committed to fixing this mistake. However, in the meantime, I would warn others to hesitate before partnering with Milestone

There was a sporadic noise problem with one of the mini-split units on our heat pump that was very…read moredifficult to diagnose. Juan the technician did a great job of figuring it out and resolving the issue, which required multiple visits. All Points was more than fair with respect to the labor charge.

I had an overall good experience with All Points Heating & Fireplace. Ron came to my home within a…read moreweek of my phone call to do an estimate. Ron's pricing was competitive with other companies, and about 25-30% less than some of their more expensive competitors. Once I selected All Points, Christopher scheduled my installation of a Kuma wood-burning fireplace insert about a month later. The installation included a chimney cap and stainless steel chimney liner. Overall, the installation was done smoothly. I had one small issue with the fan not turning on, and Christopher sent his men out within a week to fix the issue. The Kuma product is an American-made hybrid wood burning stove with a catalytic converter. It is manufactured in Idaho by a family-run company, and I really like the product. I've enjoyed burning wood in the stove multiple times since purchasing it, and I'm confident that I'll be using the stove every Fall/Winter/Spring for many years to come. Thank you All Points for helping me find and install a good product for my home.

Excellent work. Personable! Transparent about their costs. Trustworthy. Brian came out to a rental…read morehouse and found the issue after about 30 minutes. Tenants hadn't paid their City Light service and were disconnected. Students and didn't understand about utilities 101.

Darwin Brown was prompt and was quick to repair our short. He even calmed down our dog when the dog…read morebarked at him.

I had a great experience working with DiMax to add AC to my home this year. Serge was very…read moreresponsive and detailed in helping me figure out the best option for my split level house. Once decided the project unfolded quickly & easily, and they left everything super-clean. The system is a true upgrade to my home and I was especially happy during the heatwave! (Thank you Serge) Highly recommend.

I need to revise my review as I did call Dimax and never got a call back to fix my heat pump which…read moreI eventually was fixed by another company. There was a misunderstanding as we talked on the phone then he told me to text address and model to +1 (360) 296-1944 which I did on January 16th at 9:13am. Says delivered but for some reason he didn't get it, as I waited 48 hours as he says it would probably be the next day from my 9am call, for him to take a look at it. I was upset that he didn't get back to me but I have no complaints about his work as he did an excellent job for me previously and was Johnny on the spot. Just a communication breakdown unfortunately!!