If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

New location off Hull St near the new BJs. Went by after work on Friday around 4:15 to get a…read moretransmission flush done which was recommended by my dealership. I had gotten a coupon in the mail so the price was significantly better than the dealership and no appointment needed. The mechanic walked me through everything and explained what he was doing. Liked how he didn't speak down to me as a female. The service was completed and I was on my way home 20 mins later. You can't beat it!

I've taken my Audi and Ram truck here for my oil change for the past year or so and every time the…read morecrew is great they are transparent and won't try and screw you over. Special shout out the gene and Shawn they alway are super helpful

These guys ARE great! I was a 1st timer (2/25/25) and they treated me like I was one of their…read moreregular customers lol I loved the customer service I received!!! These guys made my day and I left with a smile on my face Thanks..... Sharon

Horrible experience! I have been to this location before and have had no issues, but today was…read morethe worst because of the attitude of one technician. I asked a question regarding an online coupon, which I should have asked before the service was performed, and the technician developed a condescending tone. He even began mumbling under his breath as he walked back to finish the service call. I won't give any additional energy to this matter other than to say that I will never patrinize this business or this company again.

On 1/9/2026, at around 1:40pm ET, I had one of the *single worst customer service encounters at in…read moremy 55 years alive* The manager of the store, Joshua , who was the tech we interacted with was rude and unprofessional, to such a degree that I hope his area manager will investigate how he treats other customers and his colleagues. Here's what happened, as objectively as I can describe it: My 20 year old daughter and I arrived at this Valvoline location to get her an oil change before she heard back to school. She was driving and I was the passenger. I had purchased a Groupon for the oil change and didn't realize that the Groupon was potentially location specific (the voucher had an address for a location in Hampton VA included on it). I had saved the voucher to my Google wallet, and when Joshua tried to scan it, it didn't work. He immediately started telling his team to stop their work. I looked at him and said "Can you give me a minute?" That is literally all I said.My tone was normal, neither rude or confrontational. I just wanted to see if I could figure out what was going on with the Groupon. In the blink of an eye, Joshua turns to the employee in front of the vehiclenand tells them to close the hood, as we won't be getting an oil change. In disbelief, I started saying, loudly, "Are you serious? I literally said 'can you give me a minute?' that's all I said!!" Joshua replied with " you're being rude, you won't be getting an oil change here today". I replied with "You have no idea the lengths I will go to to hold a grudge." And I mean that. This review is just the first step in the personal campaign I will now pursue to see Joshua relieved of his duties as a manager at Valvoline, as he clearly isn't well suited for dealing with customers. Epilogue: After leaving this Valvoline, we drove down Midlothian turnpike to their location on Midlothian turnpike across from Chesterfield Town center. I explained to the tech there that we have a Groupon and explained the address issue on the voucher that I described above. He said he would be happy to help us see if we can figure it out. He tried scanning the voucher saved to my Google wallet and it didn't work, which wasn't a surprise. He said "It's just coming up as zeroes" which made me realize maybe it's a Google wallet issue -- so I opened the Groupon app, pulled up the voucher in it, and it worked fine ( with the store address not being an issue at all). If Joshua has just given me the ONE MINUTE I requested to try pulling up the voucher in the Groupon app, there wouldn't have been any problem at all. Joshua- I hope you see this. And the review I'm going to leave on Google. And the letter I'm going to send to Valvoline corporate. I have been a very happy customer of Valvoline for many years, at many locations. YOU shouldn't be representing their business, and I have a hunch that if today is an indication of how you treat customers, you won't be for very long. Services Oil change

The first time using this service and it was a terrible experience. They did not complete my oil…read morechange or put on a new oil filter. Since they did not complete the service I said I should not have to pay for it. They would not let me leave, I was in the garage, with the doors shut, I felt intimidated so I paid so I could get out of there. Had to drive directly to Toyota dealership to see if my truck was even safe to drive. I contacted Valvoline corporate the same day and they stated I would be contacted with 2 business days, that was now over a week ago with no contact. I would leave no stars if possible. Do not use this location

My car's tires needed to be rotated and we found Allen to have a very reasonable fee. After…read morerotation, a message kept popping on in my car saying that the tires were low on air. When I was driving by the next day, I ran in and asked if it was typical for the warning to come on after tires were rotated. Brandon was not sure because he wasn't familiar with the model of my vehicle, but he bravely insisted on going outside in the freezing wind to check them for me, at no extra charge. Great customer service and went the "extra mile," no pun intended!

GREAT SERVICE ALERT: Allen Tire in Midlothian. Our trusted mechanic retired recently so we had to…read morefind a new, reliable, reasonable mechanic. Following recommendations, we went to Allen Tire at 13210 Midlothian Turnpike to fix cracked headlamps and investigate a noise underneath the car when we accelerated. Some mechanics would have taken the opportunity to tell us the transmission was bad or some other expensive repair. Allen Tire found it needed a $12 exhaust brace. AND, when I had a subsequent question at 5 p.m. (closing time), they told me to come back and the technician would stay for me (it was a 2-minute fix based on my idiocy). If you want a trustworthy mechanic in North Chesterfield, I HIGHLY recommend Allen Tire at 13210 Midlothian Turnpike.

Friendly staff, and very efficiently run. They seem very honest, but might try to "up sell" you…read morewhile you're having other work done on your car... like they did to me and two other customers who were in when I was there. To be clear... they did the work correctly on my car, but it really wasn't as urgent as they suggested and there were other services that should have been done at the same time, but they didn't mention those.

Great service, friendly and professional people! Finished our car on time and reasonable cost.read more

The staff at this location is Top-notch and consistently provides excellent service! I've been…read morecoming here for 3 years now, have tried other locations, but decided to stick to this location because they are better than Hull St and others. Check them out for yourself! They seem to be a team that are close knit amongst each and cares for their customers as well. Brandon, Dante and the team are excellent!!

Will be my last visit here. Manager refused to drain my oil from the bottom. Said something about…read morehigh mileage vehicle and potential problem with drain plug. The friendly technician showed me how their computer dictates the "new policy" and says vehicle has to be "VAC"ed, sucking out the oil from the top. If that's the corporate policy, they're no better than other quicklube places that knowledgeable folks avoid. Disappointing.

They have an amazing group of people helping every customer in the lobby. I had seen they had…read moregreat reviews on here and I'm glad I chose to bring my car here. Follow up calls and notes in the mail from your mechanic is not the norm and a welcomed difference!

The customer service was outstanding. My first time using them. I went for an inspection. I…read moreappreciated that they didn't try to upsell me on unnecessary repairs. I even was handed a beautiful fresh rose when I left!!!

Wonderful experience at Valvoline Instant Oil Change. This was my first visit to this location. My…read moreservice technician was friendly, very professional and pleasantly engaging. I was in and out in 15 minutes. I paid $118 for a full service synthetic oil change. Also established that they can also service our 2021 Thor Gemini 23TE Class B+ RV which is a huge bonus as the location is right down the street. Highly recommended and hats off to the manage and his crew for a job well done!

Want a quick and easy oil change ? Best spot around. I HATE having to drop my car off or wait an…read morehour for an oil change. They offer to check other things - most the time I take care of everything but my oil changes. So typically my visits run around $100 for a Full Synthetic Oil change. I do get coupons in my emails so make sure you sign up to get a coupon for your visits !! The staff are super quick and friendly as well. They get in you and out within about 15 mins - sometimes you gotta wait if the building is full of course.

I've had the Moyers team work on my cars for over 10 years. They have provided consistent excellent…read moreservice from the time I walked in. Mr. Moyers was recently able to point me in the direction of getting a new engine in my Hyundai Santa Fe when the diagnostic code showed a problem that was related to a manufacturer recall (this led to the Hyundai dealership taking care of everything on their end). That saved me so much money and I'll never forget the honesty and integrity I've experienced with working with the Moyers auto experts. I had them upgrade my AC system with a new compressor this month and it's working like a dream. Highly recommend them above any others!

I went to Moyers Automotive for my annual inspection and was very impressed with their service. I…read morewill definitely be going back for future car service.