We have used them in the past month for 2 different vehicles, related to slow leak in a tire. One…read moredue to faulty tire valve and one due to a screw. Walked in on Saturday and the repaired/patched the tire at NO COST. Plus I was in and out in less than an hour. I will return later this year to purchase new tires because of this experience.

We had such a wonderful experience at the Discount Tire in North Chesterfield, VA, thanks to Matt…read moreGray, the Store Manager. From the moment I called to make an appointment with Matt, I could tell we were in great hands. He was friendly, professional, and incredibly helpful right from that first phone call, which immediately put us at ease. When we arrived at the store, Matt greeted us with a warm smile and made us feel genuinely welcome. He was patient, courteous, and very accommodating, taking the time to listen carefully to our concerns and needs. What truly stood out was his genuine focus on our safety. Matt provided honest, knowledgeable advice without any pressure, clearly explaining our options and making sure we understood what would be best for us. His professionalism, combined with his approachable and caring personality, made the entire experience smooth, stress-free, and even enjoyable. It's not often that you encounter customer service this consistent from start to finish, but Matt exceeded our expectations every step of the way. He is truly a tremendous asset to this location, and we will absolutely be returning and recommending him to family and friends. Thank you, Matt, for such outstanding service!

My car's tires needed to be rotated and we found Allen to have a very reasonable fee. After…read morerotation, a message kept popping on in my car saying that the tires were low on air. When I was driving by the next day, I ran in and asked if it was typical for the warning to come on after tires were rotated. Brandon was not sure because he wasn't familiar with the model of my vehicle, but he bravely insisted on going outside in the freezing wind to check them for me, at no extra charge. Great customer service and went the "extra mile," no pun intended!

GREAT SERVICE ALERT: Allen Tire in Midlothian. Our trusted mechanic retired recently so we had to…read morefind a new, reliable, reasonable mechanic. Following recommendations, we went to Allen Tire at 13210 Midlothian Turnpike to fix cracked headlamps and investigate a noise underneath the car when we accelerated. Some mechanics would have taken the opportunity to tell us the transmission was bad or some other expensive repair. Allen Tire found it needed a $12 exhaust brace. AND, when I had a subsequent question at 5 p.m. (closing time), they told me to come back and the technician would stay for me (it was a 2-minute fix based on my idiocy). If you want a trustworthy mechanic in North Chesterfield, I HIGHLY recommend Allen Tire at 13210 Midlothian Turnpike.

This us the place to fix what other installers screwed up - they know their stuff! Plus, twice now…read morethey have done an emergency fix when we were leaving on a tight time schedule. Our "go to" place!

Southside Hitch saved us from being stranded midway on our trip to pick up our recent graduate in…read moreTampa. We rented--online--a trailer from a well-known rental company. We had the hitch, but not the necessary lighting required for a trailer rental. Although we had an appointment to install the lighting at a Richmond location of the trailer rental company--at considerable cost-- while stopping to visit friends, we were told the kit was not available and could not be located at any other store along the 95 corridor at this venue, but we would most likely get lucky if we made various stops at their locations along the way. We called Southside Hitch the next morning, hoping that they would be able to help, but figured we would pay for our lack of planning. We were told to come on out, they were sure they could accommodate us! And they did! Within 30 minutes, we had a lighting kit installed at a fraction of the cost of the quote from the trailer rental company. It has taken me awhile, but I just want to thank Southside Hitch for being such an honest, reputable, and helpful company. We are so happy we called you! Thank you so very much!

Recent Visit to Hull St Chesterfield, VA Discount Tire Visit…read morewent well, treated courteously & all my questions answered. Recommended change my wipers-good price. Thank you

I always come here for my tires. They're helpful and don't try to oversell you. If you buy your…read moretires from here they do free tire rotations/ balancing for you. It helps me to regularly keep up with my vehicle maintenance. The only time my husband's car needed rebalancing after a service they were super responsive and helpful to fix it. He had recently done some modifications on his car that made it way more difficult. :) It's super easy to make an appointment online, track your service online, and wait in their waiting area with plenty of outlets to work/charge.

I've been coming to this location for at least ten years, and will recommend it to anyone who needs…read morecar repairs/maintenance. The rates are reasonable, especially using the Firestone card, they're polite and helpful, and I feel like everyone knows your name there. They've worked on a variety of cars for me, ranging from a Toyota to a Volvo to a Subaru, and have always done a great job. They've also been honest about repairs. The only problem is this: they're always super-busy, which is good for them, but bad for someone who forgets to make appointments!

I made an 11AM appointment for tires and an oil change on a business pickup truck. I was told the…read moreservice would take around an hour wait time. So, I scheduled the work and planned to take lunch while waiting on the truck. I confirmed with the gentleman that checked me in at just before 11AM that it would be about an hour and his exact reply was "Yes, about that". I gave him my cell phone and told him I was going to walk up the road. I walked a few blocks to a spot to eat and returned at noon to find that the truck had not moved since I parked it. The young lady said she would check on it and confirmed that I had an 11AM appointment and said they would get to it ASAP. I waited a couple of minutes and noticed that the truck still had not moved. I then asked for my key and left. I never received and apology or any other response, other than my truck was up front with the key in it. I am a small business owner, and like most people, I don't have time to be jerked around. I will happily pay more somewhere else to someone who values my business and time.

If your car is a diesel vehicle I would not suggest going here. I needed an oil change and…read moreVolkswagen didn't have any appointments for weeks and I didn't want to wait. I called around to a few places to find a place that worked on diesel cars and they said they did. When I showed up there was lots of confusion about my car. Wrong parts were used and eventually they determined they didn't have the part my car needed. I was advised to come back the next day, still no part. Day 3 at first they told me they didn't have the part then a second person came to correct the first so I was finally able to get my oil change. I thought everything was good until I went to get my car inspected...something was wrong with my car. Wrong filter and I had an oil leak (I'm not a car person but I'm pretty sure that was it). So I had to take my car to VW to get the work done correctly. This place was a waste if my time and money. I would never return.

I drove by this place not knowing it was here! I actually had an appointment somewhere this same…read moreday but saw the 10 minute wait sign and HAD to see for myself if this was true. I pulled in and was immediately greeted by a tech to tell me which lane to go in. I only had waited about 5 minutes until the car in front of me was done. I pulled in and the tech was super friendly. I asked a lot of questions and he answered all of them. I believe his name was Nathan and he was one of the assistant managers. I literally sat in my car the whole time and was in and out literally in 10-15 minutes!! They don't just do oil changes, he checked all of my lights, horn, signals etc. Also, if you are a first time customer, you get $5 off! I'm glad I stumbled across this place because I will definitely be coming back!! *This place is also Veteran owned and operated, much respect!*

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Black Optix Tint did a phenomenal job on tinting my SUV. They were personable and very…read moreaccommodating. I recommend the Brook Rd. location to anyone who wants an excellent tint job.

I called a couple days prior to making my appointment to ensure they had my tires. They ordered…read morethem, confirmed my appointment, and were ready to go when I arrived. Smooth operation: exact tires with warranty, workmanship was great, and my car wasn't dirty with grease like you get it back at most dealerships or tire places. I'm very happy with the value of my purchase (I checked around and no one could beat their price), plus I got a military discount! I'm very happy with the tire service here at this NTB!

What they lack in professionalism, they make up for in availability, which is probably a causal…read morerelationship. Toilet would be better free of caked on feces. A bit less profanity and loud griping about other customers (also whispered when in the indoor waiting area) would also be an improvement. On the plus side, they're friendly and helpful.

Friendly staff, and very efficiently run. They seem very honest, but might try to "up sell" you…read morewhile you're having other work done on your car... like they did to me and two other customers who were in when I was there. To be clear... they did the work correctly on my car, but it really wasn't as urgent as they suggested and there were other services that should have been done at the same time, but they didn't mention those.

Great service, friendly and professional people! Finished our car on time and reasonable cost.read more