Hello folks, I go to Lloyd's Auto tire in Sandston Williamsburg Road they're friendly. They're…read morehonest great service and they do well with my 2010 Toyota Corolla and my wife's 2021 Toyota Corolla I Think I'm not really sure but anyways I go there you're make an appointment they treat you first come first serve all is good and I wish them well in the futures to come keep it in the family and you're doing all right thank you again

Excellent service from Lloyd's. Got two new tires for well less than expected. Friendly & efficient…read morefront desk attendant

Todd is a great dude, honest & straight forward…read more I hit something on the freeway and limped an almost flat tire into his shop. The chunk that was torn out of the tire was unrepairable. I was so impressed with their integrity and great service that I decided to replace all 4 tires. Thanks for the save TNT!!

Todd is the man excellent service professional great prices made themselves available and helped…read morewhen I needed it while everyone else around, just kind of brush me off.

My trusted auto repair place for my vehicles old and new. Great service and explanations. Less…read moreexpensive than the dealers.

Family owned business great prices and fast work. My go to repair shop friendly employees makes it…read morea breeze to deal with.

My service provider dispatched them at about 445 three hours later no response from these ppl. DO…read moreNOT USE THIS COMPANY. Highly unreliable and unprofessional af. They don't deserve to be in business. Look at the reviews. Clearly they don't knw wtf their doing.

Right Away was selected as our service provider for winch services. Our car was stuck in the mud…read more First, the driver was over an hour later than the insurance app projected. Then, when he was supposedly 15 minutes away, he requested pictures - which were immediately sent. He never showed up at expected. When we called, he then said he was another 30 minutes away. When he finally got there, he was in a freaking 18 wheeler cab. Are you kidding? Of course, he could not fit in the parking lot with this truck. So he said he needed another 45 minutes to go get a different vehicle at his lot. He assured us he was going to come back. He never did come back. We waited over an hour. There were no responses to multiple calls and texts as well. So we were left stranded after midnight by this person. We finally decided to abandon the car, had to find a ride home and didn't get home until 1 AM. And when he was there (with the 18 wheeler cab), we heard him talking to a Jae. Based on Yelp, it would seem that this is the owner of the company. Very disappointing and downright dangerous.

Great prices, reliable products and the fastest installation I've ever seen by far! We have been…read morehere several times now and are always happy

I wish this app had negative stars because then they would've received a -5 . First of all I'm new…read moreto Richmond still learning my way around . I needed new tires so I went here . As soon as I get there a guy is standing there watching me but doesn't say anything I don't know where to park so I park under something not sure the word . So then I get out the guys yells at me like "you need a new tire so why you park over there "all types of rude I said yeah but you saw me and didn't say where I should go this is my first time here . He's still rudely says well idk why you parked over there . So I said I need someone else he claims there is nobody else there . So I leave because at this point I was greeted Rudely, I was treated rudely and he was just an asshole . Never going there again .

I had a very good experience at this shop. Everyone was very professional and friendly and I would…read morehighly recommend this shop to anyone

Dishonest. Went for $100 alignment. They refused and quoted me $4800 of services. Charged me $50…read morefor the quote. Needless to say I left. Next day went to another place and got an alignment for under $100. SMH. I'm so tempted to call the Better Business Bureau.

Store manager Pandora Thomas gave excellent STAR service. She made my not so good situation…read morefantastic. Greatly appreciated!!!!

Poor customer service. I attempted to walk in for a service and rep made ever effort to have me…read moreschedule a appointment for another day. What's the purpose of walk-in when your force to schedule once driving all the way to the location. I'll take my business elsewhere

Longtime customer of Firestone. The coupons, the savings. Firestone is my go to. Then you have…read morethe excellent customer service presented by Sam. Sam greeted every customer & multitasking and handling the business. I wished the other locations followed Sam's etiquette. Thanks to Sam!

Everyone should be cautious when selecting this location they aren't reliable they cause issues not…read morepresent when they charge for "diagnostics" but you will have a different issue once you leave and they refuse to acknowledge their fault imagine getting an oil change and them not tightening your oil pan or checking your tires and your tire pressure system is out of whack or having a road hazard warranty and a district manager tell them not to address it. Crazy right! They are the worst and if you have an emergency bypass firestone as it'll cost you more once they cause more issues. They won't even respond to the Better Business Bureau which speaks volumes to the type of business they run. BEWARE FIRESTONE 4401 Williamsburg Rd.

This auto shop is the BEST of the BEST... The whole staff is extremely knowledgeable and will…read moretroubleshoot and fix any issues with your car. I've been to other shops around Richmond and none compare, value and quality wise. Victor and his crew are the reason my car is still running, and they've told me everything to watch out for.

Great service. Called to get my mini inspected same day and was in and out within 30 minutes even…read morewith people in front of me. Inspection was smoothest I've dealt with. 10/10 recommended!

I'm new to the area and needed a state safety inspection to register my ride. I pulled in to this…read moreestablishment and was greeted by the manager. He told me, that because of COVID-19 precautions, I would have to leave the truck, and couldn't wait. My first thought was 'Leave!' But, knowing my situation, and his predicament, I chose to stay. He informed me that he could do the inspection and change my oil before 4:30 pm ( it was already 2:30 pm and he had a full shop). He gave me the estimate and it was less expensive than just oil change was in California. I was happier now. So, I started my walk home. Luckily I did not live very far. About 10 minutes after I got home, the manager called and said my truck was done. Turn around and walk back. UUUGGGHHH! The work was spot on. He met his timeline promise. AND, the bill was $5 less than the estimate. I don't really care about the $5, but the fact that they were able to meet all promises is enough to bring me back. I highly recommend this place for your automotive needs, just make sure you have transportation lined up, because there's no waiting.

I had a 9 AM appointment for a state inspection. Showed up 10 minutes early and was told it would…read morebe "several hours" before they could look at my car. I asked what the use of having an appointment and he said "it just gets you in line" (which means there is ZERO point of having an appointment). Either don't have appointments at all, or figure out how to budget your time/staff. It's not like at 9 AM things have gotten backed up from a long day of unexpected issues. Or if something unusual comes up (e.g. mechanic calls out sick), call or text to tell me. But being disrespectful of the customers time is unacceptable. No one should give this clown show their business.