My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.

Love this place. Spoken with John when I come in, always a pleasure to deal with and very generous…read morewith his time and good advice. Helping me out with tires, brakes, and alignment on an old Mercedes. He's a car guy and I appreciate that. The shop is a good place to hang out if you need to wait for your car. They don't do state inspection but that's not a problem for me. Big recommendation.

I'm actually sad to type this review because I have returned multiple times for new full sets of…read moretires and minor tire work along with sending quite a few of my friends over to you all. I recently went for an alignment which I successfully received but a member of the team was incredibly hard to speak to because for some reason she felt I was silly for my choice in tire sizes on one of my vehicles. I completely think that is fine, not everyone sees eye to eye, but because of the way she was treating me and speaking to me was not entirely the kindest. I think she completely ignored my request to have my suspension inspected before moving forward with the alignment. I told her that I suspected the wheel bearing was giving way and if so, I would like to take the car to my mechanic and avoid getting the alignment at that moment because it wouldn't be my best option. She doesn't say the staff had anything to say about the wheel bearing so I was pretty excited that the noises coming from my car were probably just tire cupping from uneven wear. Well, I take my car to my mechanic the very next day and he lets me know that my wheel bearing is essentially on its way out. I couldn't believe it because 1. It should be impossible to do a perfect alignment with a failing wheel bearing 2. I've trusted you all for so long to make sure my vehicle was safe and for great tires and I even tipped on the alignment. It's hard to find great mechanics that you can trust and I've always been so happy to let you all service my car that I actually feel betrayed by the bad customer service and the potential that I wasn't warned about a dangerous issue with my vehicle. It sucks ands it's sad, but I will not be returning.

Great experience every time I bring my SUV here! Amazing customer service! I make an appointment…read moreand even if I arrive early they always try to get me in sooner!

From the online reservation process to the staff's friendliness and knowledge to the cleanliness of…read morethe waiting room, this place is AMAZING!!! You will walk out feeling valued as a customer! I am a customer for life of this place! Thank you!!!

The team at Broad Street Auto always are able to get me in and out and work with my schedule…read more They've been upfront and honest about the needed work and what isn't needed. Their hard work, honesty, and integrity are the reasons I keep coming back. 10 out of 10, highly recommend!

They are very fast, my auto inspection took just 20 minutes!…read more Thank you for quick service! And a very friendly staff!

You already know they the best for anything tire/wheel related lol…read more Nothing much to say

More than a headache, they turned buying new tires into a journey. To begin with, they sold me…read morealternative-sized tires instead of the factory-recommended ones. The car was riding less than desirable, so I went back to exchange them for the correct size. They tried to charge me for installation AGAIN, and instead of prorating the extended warranty I already purchased, they tried to charge me for a second one. I finally got the correct size tires, but they were shaking worse than the first set! I took it back the next day for them to rebalance. The salesman asked if I went to get them balanced somewhere else after I left last night. That question was so idiotic that it took me a minute to register. He said there were two different sets of weights on the rim and one set wasn't theirs; he basically admitted that this was the first time they balanced my tires, even though they were supposed to be balanced at the time of purchase. Their corporate team reached out to me after I left a Google review, stating that someone would contact me within two business days. It has been four days, and I still have heard nothing. Response to comment. That's fascinating, because I didn't have any missed calls from that location. Maybe that's the philosophy of that location? Claiming work that wasn't performed? Cody's offered to refund the difference when I reached out to ask for the GM yesterday. I suggested that he have someone come to the Ford dealership to pick up the tires for a full refund; I no longer have faith in your company's work and would rather get new tires from a more reputable business. The fact that the newly purchased tires weren't balanced at all--not just once, but twice--is more than a little unsettling. Whether it was oversight or cutting corners, it put my safety at risk while driving.

I can't recommend these guys enough. They're great. Do really good work on your car. They're really…read morefast & don't overcharge you for things you don't need. They are probably the nicest people you ever made when it comes to dealing with your car. I suggest them to everybody I know. I've been using it for over 20 years. Probably some of my favorite mechanics ever.

Pulling our 19' 2017 new-to-us camper, we drove from southern Indiana to northern Michigan, and…read morethen down for a few days at Colonial Williamsburg VA. My husband thought one of the camper tires looked worn, so we drove over to Richmond to find tires. We absolutely lucked into Mincz Tires on the recommendation of another tire place that didn't have what we needed. We got to Mincz about 10am and were done by 11:15am. The owner, Ken, is very knowledgeable and explained the various options. He said most people just want the cheapest tires. We went ahead with the high quality tires he recommended - Maxis brand - which he said were twice as heavy as the cheap ones. He called and had them delivered in about 15 minutes. They put them on the trailer as it sat in front of the shop, still connected to the truck. The cost for the two tires and labor was $311. At no time did we feel pressured, just a lot of information from a very interesting guy. When they were finished, he said that the inside of the other tire, which looked better on the outside, was actually splitting on the inside and would have blown soon. So, we saved the cost of roadside service, plus met a nice person. We feel lucky to have found this family-owned business!

Magnificent Mohamed and the team at Black Optix . They did a great job on my 2024 Toyota Prius . I…read moredropped my car off at 1 and it was ready a few hours later. Mohamed answered all the questions and concerns I had about which package to get. He was super responsive and helped make this process really easy . I will tell everyone I know about the customer service , quality of work and overall price.

Black Optix Tint did a phenomenal job on tinting my SUV. They were personable and very…read moreaccommodating. I recommend the Brook Rd. location to anyone who wants an excellent tint job.

honest and competent. They do what they say needs to be done and advise when work is needless.read more

I have always treated my vehicles as an investment, trying to get as much use from the vehicle as…read morepossible. So you can imagine I am particular about the people who work on my vehicle. Mike took great care of my vehicle. He told me exactly what he was going to do and didn't hit me with any 'surprise' expenses or 'you really need this done'. When I dropped my vehicle off he said it would be ready for pick up at XX and it was ready when he said it would be (unlike other places that have kept me waiting) . The shop saved me money where possible without cutting the quality of work put into my vehicle. Mike is a great representation of what customer service should be. And it is great to find a place to that does quality work at a fair price.

Great prices! They also have financing available. The lobby is clean and comfortable.read more

Came in 20 minutes before they closed on a Friday with not just one but TWO flat tires, and not…read moreonly did they help me without any questions but I got the most affordable service you can find in RVA. They do tires and small stuff like oil changes and breaks but not anything engine related. Next door is an auto shop if you need anything but Barbara in the office helped me track down a place to get an alignment (since the machine was down) as soon as possible since I was trying to leave town the next morning. They were all very helpful and couldn't have asked for better service.

I called about getting my car inspected and was told to be there right at 7:30 AM. I arrived five…read moreminutes early. There were two people also in line. I only needed a state inspection. They had my car for almost 11 hours and never touched it. They never called me with an update. I called several times and the technician was short tempered and unhelpful. In the end, I had to pick up my car without the service being completed or the car being touched at all. We will not return.

These guys rescued me big time! I was traveling through Richmond the day before Thanksgiving and…read morehit a deer that cracked and dislocated my front bumper. I happened to be staying in the hotel across the street from them so I drove over and asked if they could somehow rig it so that I could drive back to Charlottesville in time for Thanksgiving. They were so kind and set aside their other jobs and had me back on the road in an hour. I am so grateful!