Rarely do I give five stars for anything, but these guys were absolutely phenomenal\! The front desk can be a little slow, but hey--I'm retired, so I have time\! What matters most to me is the professionalism and excellent service I receive once I get to the counter\. After several visits over the years, I can honestly say I've **never been disappointed** with the service here\. I'm a "noticer"--I notice things\. And every time I'm there, the phone etiquette is on point, the employees seem genuinely happy to be there, and I have yet to see an unhappy customer\. Professional, friendly, and consistent service every time\. I really like Discount Tire @ Hull and Courthouse Rd. can you tell? read more

Recent Visit to Hull St Chesterfield, VA Discount Tire Visit went well, treated courteously & all my questions answered. Recommended change my wipers-good price. Thank you read more

I always come here for my tires. They're helpful and don't try to oversell you. If you buy your tires from here they do free tire rotations/ balancing for you. It helps me to regularly keep up with my vehicle maintenance. The only time my husband's car needed rebalancing after a service they were super responsive and helpful to fix it. He had recently done some modifications on his car that made it way more difficult. :) It's super easy to make an appointment online, track your service online, and wait in their waiting area with plenty of outlets to work/charge. read more

Discount Tire - Tires Near Me - North Chesterfield, Virginia

Justin at Discount Tire is awesome! I can't believe discount tire ALWAYS takes me ASAP no matter where I am! 10101 hull street - just awesome! North came out to explain progress - the entire crew are AMAZING! THANK YOU! read more

Excellent,professional, personal service from everyone I spoke with when stopped to have my air checked. The young man found a nail in a tire. I had them check/remove it. Another three men were great at checking the car in, giving me a very reasonable price if the tire had to be replaced. Fortunately the nail hadn't punctured the tire. I highly recommend them to do a monthly tire pressure check (I tip $5 each time) and for other related service. read more

24000 miles on 60,000 warranty tires and telling me I need new tires. Good luck speaking with a real person.

Yesterday we had some tire tree come off and it was scary. Brough our car to this Discount Tire because we have used them in AZ before we moved here. Walked in and immediately was greeted..like always! So friendly and helpful. They looked over our car and then gave us all our options. Loved that he asked what brought us to VA and some more probing questions to be sure we got the best tire! They hooked us up with an amazing deal on 4 new all weather tires. We come to Discount because we always feel save on the road after they after worked on our cars. And now we live here in VA and that trust hasn't changed. Kudos to Discount for being a great national brand...and extra gold stars to the folks on Hull St for being amazing folks! read more

Discount Tire - Front Lobby - Tires Near Me - North Chesterfield, Virginia

Day started with a flat tire, put on the donut and got over to Discount Tire to see about getting the flat patched. Unfortunately it was beyond patching, so I had to get new tires. Nothing really went according to plan, however Chandler was personable and very kind and thorough in explaining everything, and his patience cannot be overstated! He had no ego or issue double checking with the manager on a question I had raised. Any car issues head to Discount Tire. read more

This is my second set of tires from this location. A few weeks ago I went to this location because I needed air in my tires. While the guy check my tire pressure he informed me that I would need new tires soon. Anyway I decided that I would go ahead and get them replaced so I set up an appointment. The guy over the phone told me the price. But when I went into the store there was a hundred dollar difference. So I told the guy who was helping that this is the amount that the guy I spoke to told me last night. He's gonna say on he didn't include the road hazard. So he took it off the screen, but even then it wasn't hundred dollars cheaper. So basically they got over on me. If I had've taken the time to do my research with other companies I probably would've went somewhere else. When I need a new set of tires I won't be getting them from Discount tires cause they have too much bs with them. If you can go somewhere else. My first set of tires I kept having issues with one tire they gave me the run around back and forth. And I had the tire warranty. So I don't understand why I had to keep going bs with them. They even messed up my rim. I should've taken a picture before doing this review to show everyone my proof about this company. So, No I wouldn't recommend them. read more

I always leave Discount Tire feeling like I've been well taken care of and that I'm safe on the roads again. The service is consistent and the staff is always helpful, polite, and eager to please. When I have unfavorable circumstances- like a flat tire - they're sincere, empathetic and accommodating. I will continue to recommend them to anyone needing a tire service. Great job guys!!! read more

Tire Discounters earned my business years in advance of me buying my first set of tires from them. I have visited tire discounters atleast 7 times due to low tire pressure. Always a nail or a screw, always repaired free of charge quickly. Never attempted to be "upsold". Both of my vehicles became due for new tires. I bought two sets about 3 weeks apart. Tire discounters had the best price, offered to price match after my purchase if I found a better deal and always pleasant. Today - I called them, inquired if they had time to replace the tires on my truck. The gentleman was waiting for me in the parking lot when I pulled in. I barely had enough time to pay before the work was done... top notch service. Highly recommend the Hull Street location! read more

I have an older car and needed a couple of tires to pass inspection :( Looking for a good deal, I came across Discount Tire and researched what I wanted on line, called my local store to confirm that I had selected an appropriate tire and scheduled an appointment. When I arrived for my appointment, I was warmly greeted and quickly able to check in my vehicle. Within the time they quoted, my vehicle had new tires and I was back on the road and back in business! I couldn't imagine a better experience! read more

Don't hesitate to call and get any info you need, they are very responsive, very fast, and you can even sit and watch them work on your vehicle while you wait! I can't speak for all shops, but I've worked in this field and know a good shop when I see one. read more

Pretty easy experience! I set up an appointment and was able to get all brand new tires. I arrived a little late to my appointment and was quickly helped by the staff. Rudy discussed the tire options I had and showed me a comparison of the top two brands. He made the choice very easy and seamless. It took the staff some time to pull my car into the bay. Be aware that it will take some time. I honestly have never bought tires so I didn't expect it to be an hour. Make sure you have a ride home or bring a book. read more

I just regret taking six weeks to post this, but Discount Tire really came through. I pulled in at ten minutes to closing with a quickly deflating tire asking if they could do a quick patch job. After a review of the tire and the three others, Eric came by and explained that they would gladly do the patch or they would gladly replace all four tires as they would not pass the next month's inspection. The truth is, I knew they were right - those tires hadn't passed the "penny test" in months. So, he quoted me a price that was super-competitive for these high-end, brand name tires with installation. I bit. I watched the whole job from removal, to balancing, and re-mounting, it took 40 minutes. This was a TEAM - everyone had a job and they were (from my perspective) masters at it. I felt terrible keeping them passed close, but everyone I encountered was great. These folks go above and beyond and I particularly want to thank Eric S. for his attention, expertise, and awesome attitude even after-hours. It's tough dropping big bucks, they made it a bit more pleasant. read more

Wonderful service, price and customer service. They had me checked in and out in no less then 20 minutes. Jason at the the 10101 Hull Street location was very helpful. read more

I needed new tires and an alignment, they hooked me right up that exact moment for a fair price. Couldn't ask for more.

After receiving tire blowout on 95, discount tire was there for the rescue. They seamlessly replaced our tire in under 45 minutes. They were extremely diligent, careful responsible, and affordable. They made a very anxious anxiety producing event better. Kudos to discount tire. read more

Super helpful and friendly, they were busy but had great service, will definitely come back for all future tire needs!

I am a female in my 40s. I walked in there requesting repair to my tire. The gentleman went out and inspected my tires came back in and told me that my tires needed to be replaced because they were dry rotting. I purchased my tires less than two years ago. He simply tried to scam me because I'm female to meet his quota. I left and went elsewhere. read more

My entire visit exceeded my expectations. I was apprehensive about going because for everything I needed I assumed it was out of the ordinary and was afraid I was going to be treated like a difficult customer, but I wasn't. I needed to buy tires and have them mounted to rims I had purchased elsewhere. They guys were great and went out of the way to unload and load it all in the back of my truck. They didn't question me when I asked them to use the sticker wheel weights instead of the clip on ones. Everything went very smooth for what I thought would be a difficult process. The sales guy on tires was really good too. I had actually made my reservation online and already picked out the tires. When he rang me up to pay he actually added a mail in rebate that I didn't know about saving me an extra $50.00. My last crazy request of them was to unmount and mount the tires on the truck I brought in. When I purchased the truck it came with the white lettering to the outside and for some reason it has driven me crazy for the last 6 months. They did everything while I waited and I was out of there in about twenty minutes for everything. I will absolutely be a customer for life, I have previously gotten tires put on at the dealership, but I never will again. read more

Discount Tire - Tires Near Me - North Chesterfield, Virginia

Discount Tire always offers exemplary customer service. From the moment you pull into their lot, someone is there to greet you with a beaming smile. They guide you through everything and make sure that you understand and are comfortable with all the services they are going to do. Every time I have been here, from tire changes, rotations, and pressure checks, service has been seamless! I highly recommend this place to everyone! read more

Use the app or website to book ahead! They're not kidding when they say you save time by booking ahead. The booking experience was flawless from booking to completion. The tires I was looking for were available the following day (I booked on Sunday evening), booked for 2pm Monday. I was called with a reminder by Sammie earlier that morning to confirm. I did not answer my phone, as I was at work at the time so she left a voicemail which I appreciated, but I'm all about the experience when I get to the store. So many places try to sway you into using the website or application but fail to deliver during the customer experience. Discount Tire is not one. I walked in, as was suggested during booking, 10 minutes prior 2pm, all the available technicians assisting customers were busy with existing customers at the time so I waited patiently in line behind another gentleman. As that customer's transaction was completed , Sammie, the same person that left me the voicemail earlier, greeted my promptly and apologized for the wait (all of two minutes in line). I told her who I was and that I had schedule the 2pm appointment, she asked for my ID to confirm and my key to my truck so that they could take over from there. She gave me the approximate wait time and offered me some water in the waiting area (which was appreciated due to the hot July weather in Richmond). I thanked her and proceeded to the refrigerator to grab a water bottle then take a seat. Before I even went to sit down I get a notification from the app stating the status of my service. Pretty awesome. I mean, I know it's a fairly simple thing to do but it's always nice to know you can follow the progress along without standing by the windows of a service station, peering out trying understand what's taking so long. Within minutes, a new notification came through that my truck was being pulled into a bar just as I saw my truck being pulled in from the corner of my eye through the window. I had a web conference scheduled for two that afternoon so I stayed on that call while they worked to replace the tires on my vehicle. Around the time we were wrapping up that discussion, and as I see my truck pulling out of the bay, a new notification stating service has been completed and that my vehicle was being brought out to me. All I needed to do was confirm with the gentleman who I was and I was off again. Again, it is my personal opinion that discount tire, as it goes for this location as I cannot speak for all locations, stands behind the commitment to fast service when booking in advance. There were some people there that I know were walk-ins that were still there as I was leaving so it's nice to know your scheduled time is being honored. read more

Eric came right out to my husband and I and was so pleasant along with the team members. He made the process easy and within 30 mins including looking at tires and putting them on. They shined our tires too. Great place and staff. Would hughly recommend. read more

Discount Tire - putting tire back on and shining. - Tires Near Me - North Chesterfield, Virginia

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Very impressed with the customer service here. I got met in the parking lot walking in asking how they can help. They go out of their way to make sure the customers needs are exceeded. I just needed a patch of a tire and they patched it and put it on for free. I will be coming back for any of my future tire needs. Highly recommend read more

This place is great! We came in for a pinprick hole in the sidewall of our tire--they took their time trying to find the leak and in the end couldn't find it but when we got home I rechecked and it was there so we took it back to show them. They hooked us up with a new tire under our Subaru's warranty deal so we walked out with a warranty for all 4 tires and replacement tire after only $125 spent. And I got a free tire rotation thrown in which was easy to cash in! They're so friendly and transparent I'll only go here for tire needs! read more

This place is a perfect example of the service economy in 2021. Kids pretending to know a thing about cars is adorable and amusing to be honest. This is an Up-Sell Academy so be prepared for that. They'll tell you 20 minutes and you'll be sitting here an hour+ easy. Still, they do a decent job at the actual work and the pricing is ok. The after-sale support is where this chain shines. BTW You have to ask for the veterans discount. Even if you're a frequent flyer they won't automatically take it off. You have to ask for it every time. read more

I went to get a lug nut key because mines broke and one of the sales guys gave me one and I asked how much and he gave it to me for free ! It made my day !! read more

The people that work here are awesome they gave me a good deal and they could actually talk tires and explain my options vs tire rack people who just wanted to sell me tires.will definitely come back-Jesus Arce read more

Excellent service & knowledgeable kind professional employees. Upbeat positive atmosphere!

The guys are phenomenal. Today Eric put some new tires in my gt500 and he was efficient and friendly the entire time, however the entire staff is excellent to work with as I had a bit of help from everyone with this. Super happy with the experience and I plan to keep coming back for all 3 of my cars. Thanks guys! read more

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This place is great! I'd never been to a Discount Tire store before, but I know I will go back to them again when I need tires. The manager (Matt) came out of their store/shop to greet me with a smile (I've NEVER had that happen at a tire place before). He asked what style of tread I was looking for (All-Weather for me) and thoroughly went over brands, features/specifications, and price ranges for the different tires...and no 'hard sell' (they sell a large number of different brands and have more in stock than most tire stores that are associated with a tire brand name. Also, Alec (assistant manager) was very helpful and pleasant in explaining the service of the free tire rotation and tire warrantee. Best of all, I was in and out in less than an hour (I've NEVER had that happen at a tire place before, either). I don't know if the other Discount Tire stores are as good as this one, but I give this one '5 Stars'. Dan C. read more

I recently had four tires (new) put on my car due to an accident by a body located within a.25 of this store! I was told (after the work was finished)the the tires the brand new tires ( at the cost of over $800) offered no warranty at all and in fact I couldn't even buy extended roadside service for these tires because the company didn't offer it! But I was assured that these were top quality tires ( Pieves sp?) and if I had any problems come back to them because their work was guaranteed! Fast forward less than a month the drivers tire front wall blew out after hitting a small pothole in a parking lot going approximately 10-15 miles an hour! When I returned to the body shop I was basically told too bad so sad you need to buy another tire! I called my insurance agent and after calming me down he directed me to this store to see what they could do! I had bought two tires from them back in December for inspection with extended warranty so I had dealt with them before! I did not expect much from them since this wasn't their sale! But surprise surprise the manager did some figuring and had me pay for extended warranty for all four tires and replaced the damaged tire for a total of $128! Turns out the tires are great tires & of course I got a dud and the tire company did offer warranties , the body shop didn't know what they were doing! Thank you guys for saving my butt, I have dealt with the body shop several times over the years without problem but I will not ever deal with them ever again and let's just say they will not like this incident's feedback because this was a complete disaster! So who knew there are still honest and actually helpful tire companies around! Good job, well done Discount Tires! read more

Big time service with a smaller price tag! The service in this place was absolutely incredible. It was like five-star dining service....in a tire shop. The minute I pulled into the parking lot the mechanic was already coming out to greet me. He knew who I was simply from the make and model of the body style of my vehicle when I asked for the quote. So here is how good it was. I did not schedule an appointment, I just showed up. I was greeted at my vehicle, by the manager and the mechanics. I was leaving Discount Tire with new tires in 17 minutes after I arrived. Yes from start to finish, changing all four tires, paying for them, and leaving I was there an entire 17 minutes!! And oh yes I did six quotes from other places they were cheaper than everyone. On the way out the mechanic shook my hand and said "sorry it took so long"... All of the other tire stores in Richmond have some new competition. read more

Discount Tire - A new tire chain to Richmond - Tires Near Me - North Chesterfield, Virginia

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Very Polite and eager to have your business! Needed tires the same day, called at 9:00am the had to order the ones I wanted from their local warehouse and they had them by 12:00. Went in after work to have installed. All the employees were polite and I felt like they really cared about my satisfaction as soon as I walked in. Got the paperwork out of the way, they gave me a bottle of water. The waiting seats are comfortable clean as well as the bathrooms. The store was real busy I waited the exact time they said it would take. They still took walk-ins until closing and was telling them they would stay until it was done for those customers. Most of these places stop taking people about an hour ahead of store closing, that impressed me. Again the staff was exceptional, I used to go to NTB/ Merchants but got fed up with there rude and dirty shops. Man am I glad I tried Discount Tire, will be taking the other car there when it needs tires. read more

I cannot recommend this tire shop more. I've bought tires from them to send home with family, had them do install on tires I've bought on line, and had them do flat repairs. Always good service, no charge for flat repairs, and good prices on tires. read more

Reasonable prices, great guarantee. Made an appointment very quickly. Got there at 130 to have 1 tore replaced and was out the door by 2. Polite and friendly staff. Clean and comfortable waiting area. read more

This place is awesome. Honest people and good prices. Twice they've fixed flats vs selling me me a new tire.

This is my second trip to Discount Tire. I will definitely use them always! Their customer service is superb! The cost can't be beat! I called one popular competitor. For 2 tires and labor the quote was $300. Discount Tire's cost $180. During this time of COVID-19 they were taking all the right precautions of social distancing including masks and having me pull my car in and out of the bay so no technician was ever in my car. read more

GREAT SERVICE! Ordered my tires online but turned out they were not in stock. They called to let me know but I missed the message. But no problem, they found me similar tires at the similar price they had in the store. Had my tires installed in no time and I was on my way. The team is great, very helpful and friendly. They all seem to really enjoy helping their customers. Best tire buying experience I've ever had. Thank you! read more