We have used them in the past month for 2 different vehicles, related to slow leak in a tire. One due to faulty tire valve and one due to a screw. Walked in on Saturday and the repaired/patched the tire at NO COST. Plus I was in and out in less than an hour. I will return later this year to purchase new tires because of this experience. read more

We had such a wonderful experience at the Discount Tire in North Chesterfield, VA, thanks to Matt Gray, the Store Manager. From the moment I called to make an appointment with Matt, I could tell we were in great hands. He was friendly, professional, and incredibly helpful right from that first phone call, which immediately put us at ease. When we arrived at the store, Matt greeted us with a warm smile and made us feel genuinely welcome. He was patient, courteous, and very accommodating, taking the time to listen carefully to our concerns and needs. What truly stood out was his genuine focus on our safety. Matt provided honest, knowledgeable advice without any pressure, clearly explaining our options and making sure we understood what would be best for us. His professionalism, combined with his approachable and caring personality, made the entire experience smooth, stress-free, and even enjoyable. It's not often that you encounter customer service this consistent from start to finish, but Matt exceeded our expectations every step of the way. He is truly a tremendous asset to this location, and we will absolutely be returning and recommending him to family and friends. Thank you, Matt, for such outstanding service! read more

Discount Tire - Tires Near Me - North Chesterfield, Virginia

Hats off to store manage Karl Rhein for his kindness, professionalism and super customer service in helping us find the correct tires to fit our 2021 Thor Gemini 23TE RV. Our RV sits on a Ford Transit AWD 350HD chassis and due to its weight requires specially rated tires. We had originally wanted Michelin CrossClimate tires but found they had been discontinued. Karl invited us behind the counter to view his computer screen and showed us compatible tires that would give us the ride, durability and weight rating we were looking for. We chose and ordered six Yokohama all season tires to complement our AWD. Installation is scheduled for next week. Thank you Karl for your professionalism and friendliness during our visit. We customers for life!! read more

Discount Tire - Karl's business card. Give him a call! - Tires Near Me - North Chesterfield, Virginia

Great customer care Tyle greets you with a man handshake. No limp wrist shake ! Knowledgeable with great recommendations for tires. Makes you feel you can trust him . Will return because of him . Discount is lucky to have him on staff. read more

They managed to repair my tire instead of selling me a new pair. Honest, talented, forthright!

Horrible! Started by suggesting we purchased way more expensive tires than we need or could afford to, then they damaged a bold that they weren't supposed to even touch to begin with according to our personal repair man and the repair man that we hired to fix it. They did an alignment and it was worse after because of the damaged bolt, then they didn't even offer us compensation for the alignment or the broken bolt until I complained. No compensation for the bolt so that was out of our pocket, and the business that fixed the bolt offered an alignment for free. Ive gone to a few discount tire locations before but I do NOT trust and do NOT recommend this specific one, and won't be going to any others after this experience. If they don't upsell you they'll damage your vehicle and try and send you to their buddies next door to get it fixed. read more

Love this business! Good tire price. I am allowed free balancing. So when I change my oil they rotate my tires. So now I'm paying just for an oil change at the dealership then heading over to Discount tire for my free balance and rotation! I love this company read more

They fixed my flat tire at the end of the day for free - they were super professional and nice - we will purchase tires from them next. Highly recommend them! read more

Purchased my tires at a different Discount Tire last year although yesterday I found myself in the area with a punctured tire from a random piece of metal. William helped us and was able to get the tire repaired and air placed in all the tires at no charge. I was so grateful for them and their kindness. All the guys there were super friendly and provided amazing service. The waiting system was also super convenient as I was able to get in line(I had a donut on the car), leave and then return when it was our turn. Highly recommend these guys! read more

I spent over $1,160 on new tires here, plus another $122 for lug nuts and wiper blades. They called me twice once about my lug nuts being rusty and again to upsell wiper blades but never mentioned an alignment check, which is crucial after getting new tires. When I came in person, a guy who was dropping off keys for another car was walking in the door. I asked if they had done an alignment, and he looked at my paperwork and said no. I then asked, "Is that normally checked when someone buys four tires?" He responded, "I can check it for you now." As he walked out to do the check, the original salesman/rep who initially helped me walked in. I told him that the other guy was already handling it, then asked him why he never mentioned an alignment in the first place. I also asked if alignment checks were normally included. His response? "Our alignment tech is not in, so we don't push for that." To their credit, they comped the alignment, but only after I had to push for it. I didn't care about the price, but if you're going to upsell everything else, an alignment check should be standard too. It directly affects tire wear and performance, so it makes no sense to push things like lug nuts and wiper blades while overlooking something that actually impacts the longevity of the tires I just bought. If you come here, don't assume they'll check what actually matters--make sure to ask, or you might leave with incomplete service. read more

Discount Tire - Tires Near Me - North Chesterfield, Virginia

Great experience. We didn't have to wait long at all for them to replace tires. Our first quote from somewhere else, was much higher and we'd have to wait on tires to be delivered. read more

The time has come where I need to get my tires rotated, and I find myself scared and uncomfortable about potentially having to come here again. I came here last year to get my tires rotated, I was a 19 year old girl by myself and it was my first time ever getting my tires rotated, I told my dad I wanted to do it by myself this time- I got my dad to make the appointment, because I really know nothing about cars- and I felt that was obvious to the workers there, as I couldn't answer many of their questions without telling them I'd have to text my mom first. I don't remember his name, but one of the older male blonde white staff members was handling my car. While I sat inside doing homework, he rolled a tire out in the lobby to me and told me " this tire is too dangerous to be driving on, it needs to be replaced or you could get hurt, I can't let you drive on it." he said nothing else. I obviously panicked, the tire was clearly old and warped, even I could see that and he sounded very serious. So I called my mom and showed her, and the man explained to her how I needed a new tire because I couldn't be driving on it and we would have to buy a replacement, and she immediately agreed to pay for a new tire. After I left he called me and told me he got me the wrong size, and I would need to come back, I turned around and watched as this man, opened up my trunk, took out a tire that was there, and shoved in another brand new FULL SIZE tire. I didn't need that tire. I wasn't ever driving on that tire- it was my dads old spare, from the bottom of my trunk, that my dad put there for gardening. This man not only tricked me, but went and rummaged in my trunk, the tire was under the false bottom of the trunk and I had plenty of stuff on top of it. He also sold us the wrong sized FULL TIRE for my car, not even a new spare, so it wouldn't even fit in the bottom. I was so ashamed and embarrassed that I had been tricked and wasted my moms hard earned money, I'm scared of ever going to get my tires rotated by myself. Ladies, and parents of teenage girls- think twice about coming here to get your tires worked on, if you have to make sure to bring a man, as for some reason, my dad and my brother have never had this problem, but they sung the same song and dance when my little sister came in by herself. read more

Discount Tire - The very dangerous tire I shouldn't drive on. - Tires Near Me - North Chesterfield, Virginia

Very quick, installed my new tires from a tire rack order with no hassles. Offered the lowest price of any installer nearby

Discount tire has done a great job managing our fleet of vehicles. They are always a pleasure to work with, competitive prices, and go above and beyond for us. I highly recommend! read more

I was in a bind - 1 hour until closing and just was told I needed 2 new tires while getting an oil change (yes I should have already known that but I didn't). I was leaving town for a cross country trip in 12 hours and was panicking. I called this store, spoke to Karl (an ANGEL of a man!) and he assured me they'd take care of me - just get there before closing. I walked in 30 minutes later and he bent over backwards to help me get new tires (turns out I needed 4) without breaking the bank. I mean - truly - I couldn't afford new tires and he made sure my kids and I were safe. I'll buy tires from Karl (and Samuel who helped me too) forever now. read more

great service. prompt reasonable professional staff and great waiting room and clean bathrooms

The service was fast, the work was as requested, and the prices were fair. What more would somebody want?

In over 50 years of driving cars and doing maintenance on them, it is so refreshing to find a great tire place! I love the business model at Discount Tire at this new location off Mall Drive near Costco. No pressure to buy tires or get other tire-related packages. These techs measure your tire tread, get your car into the shop, and do their magic super quick. I drive a Tesla, and these cars are heavy and require tire rotations every 6250 miles. I love the communication via email and text through the entire process from appointment scheduling to car pickup and electronic invoice. The shop is super clean, and techs are very knowledgeable and professional. I enjoyed the customer-oriented approach! My tire rotation was free (great value) and fast (and done right!) ...I know I'll be back when it comes time to buy tires. read more

Amazing service!! Great team, went above and beyond for great customer service!!! Beyond perfect and full tire replacement in less then an hour!! read more

Great service - took my car in for a slow leak - they pulled the tire from the wheel, patched from the inside and rebalanced - for free! I know where I'll be buying new tires when it's time! read more

Discount Tire patched our tire, which had a screw embedded into it, free of charge. Fast, friendly service. When we need to replace our tires, we will definitely be coming back. read more

beware they damaged my vehicle twice and had to send to another shop and in turn was found to be damaged 3 times upon addressing the situation instead of fixing the damaged part they denied it and claimed end of life for multiple parts. Upon obtaining the vehicle back they confirmed the could not take care of the issue for me HOWEVER MAGICALLY the issue was fixed...personally I would not trust them touching your vehicle there is absolutely no honesty in the staff or manager who handled the issue. basically the damage was clearly fixed quietly which I don't understand at all why go through all that just to fix it anyways. Never again...nothing is taken seriously here it's mostly young kids treating it like a playground throwing things around I witnessed two workers almost get hit as other workers flew into the garage with vehicles , not a safe working environment. read more

There's no need to look any further. Discount Tire is hands down the best "car place" I've ever been to. The employees are super friendly, helpful, efficient, and I've noticed they even type fast! (The ones I've dealt with at the counter anyway). Professionals all around. I've been to two locations, one on hull st and this one near Costco. The have free rotations and I get my tire pressure checked all the time, quickly and for free! Great job Discount Tire. Although I've heard they work their managers far too hard which is a bummer. read more

Excellent service m experience today. I noticed a nail in my tire pass this place all the time going to Costco. Having 21 inch run flat wheels, and I figured I was probably going to get taken. Not the case. In fact, the service was completely free. I left within about a half hour with a patch in my and didn't pay a dime. Also, I really appreciated them inspecting all of my tires and provided a coat estimate if something went wrong wile patching. As far as I'm concerned they earned a lifelong customer. I can't even imagine going somewhere else. read more

Thai place is a scam - they try to get people to buy tires after only 25k. I'm in sales too but I don't try to talk people into buying things that aren't necessary to make more money. I will never be back here. I watched a gentlemen come in and ask for a manager and he was nice about it. They had sold him tires and then at 25000 they told him he needed new tires again. I don't know how there are so many nice reviews but buyers beware. read more

This place has excellent customer service, not to mention provides an exceptional customer experience. I stood as the clerk patiently heard a customer ramble at length about an issue with Teslas that had nothing to do with tires, but the clerk was patient. Another clerk seeing the delay in line resulting, came out from behind the counter and began working down the line on foot. Thus, the Telsa-rambling customer enjoyed the empathy he was looking for, while the additional clerk provided the timely responsiveness of which others in line would have been otherwise deprived. They have all the earmarks of superior service quality - reliability, responsiveness, assurance, empathy, and tangibles. Great job! read more

This has to be the best tire shop in the 804 area because they did an amazing job here Nice, fast, affordable and very friendly Will be coming back here:) read more

Just had four tires replaced and they did an excellent job in a short time. Very good price from the comparisons I've received from other companies. Only two things I wish, number one that there was a restaurant close by or next-door and number two after paying over $1000 for tires you would've thought they would've wiped the brake dust off the rims rims read more

I have visited three locations and by far this is the best the manager I forget his name is wonderful! They fixed my problem as quickly as possible and got me out of here this location is a godsend I wouldn't recommend this business to anybody that needs to get tires even if you have to go out of your way I recommend them so the utmost! Customer service is impeccable! read more

I got Ryan to check my tires today and would like to say he is absolutely polite and friendly, he checked the tires and added air, plus he put new wipers on my car. I thank you for your kind help Ryan. read more

Absolutely the best customer service! Adam was great. Made an appointment, and had a rapid tire rotation and balance. The staff is friendly, and cordial the minute you walk in. This can be rare nowadays! Hands down would recommend to anyone in need of tire service. read more

Had to leave a review after visiting these guys. They. Were. Awesome!! I scheduled an appointment with them (same day) to fix a slow tire leak. Everything was handled smoothly and professionally and very quickly. They found the issue (tire valve problem) and replaced it at no cost. I can't think of any car shop I've ever dealt with that impressed me so much from the moment I called until the moment I drove away. Highly recommend these guys. I'm almost looking forward to my next flat tire! read more

I just had the best experience at discount tire. I had a nail in my tire and wanted to get it patched ASAP. I called discount tire and they were able to get me in today and it's free to get it patched! Shoutout to Karl, he was very friendly and knowledgeable. Also, they are COVID friendly right now - you pull your car into the bay, they fix it, and then you pull it out so that people aren't in your car touching everything. 10/10 would recommend! read more

We took our car to discount tire on mall drive to get service, immediately upon arrival it was a scheduling conflict and after driving 16 miles we had to leave and come back three hour later for an appointment. Carl and anthony handled the matter in such a rude way conflict was involved. But still after being long time return customer I came in for appointment as agreed. But the very next day I noticed two of my valve stem caps gone and the other two were positioned on the last thread or two and about to fall off also. My concern is that ANTHONY AND CARL would act out against a customer in this fashion to set up him to lose the factory valve stem caps of a 50k suv with only 5,500 miles. My wife is feeling unsafe to drive vehicle as maybe they did more unseen damage being nasty. just going to take to ford to make sure all is well. Dont trust Carl he is the manager and he acts this way. Dont trust your vehicle in the hands of someone who would purposely case the loss of a customers vehicles parts as we have to go to dealer to get replacement unless we want plain black ones. read more

I got new tires based on a suggestion from my mechanic. I took the car in and they were able to take it immediately. I decided to wait to observe how customers were treated that came in while I waited. I was totally impressed with how professional all the staff was. The customer service is great. A wide variety of customers came in, and everyone was treated patiently with respect. The place was busy, but I didn't feel rush in making my selection. This is a well run, efficient business. read more

Karl is the man! I am blown away by the customer service. Not only did Karl answer the phone at 4;59 on Saturday but he also answered it at 8:01 on Monday when they opened. I had wheel studs break during a rotation and they covered the whole thing and sent me to CBA where I am now a forever customer due to the amazing experience I have had. Despite my car last being touched by a different discount tire, Karl took ownership due to my vehicle being so close which helped save me money on the tow. I will be recommending everyone I know to go see Karl at mall dr discount tire along with CBA on mall dr as well for maintenance. read more

What phenomenal customer service. I honestly can't remember the last time I have received better service anywhere. Everyone there is polite, professional, and very well-educated on all things tires. Whether you need to special order tires or have something fixed on the fly, this is the shop for you. I'll never go to another tire shop as long as this location is open. Kudos to everyone there and keep up the great work! read more

This place is awesome. The staff is the friendliest group of people I've ever met. They are so caring & reassuring. They get the work done quick & fast & make sure you're aware of it all. The prices are always reasonable & after you get work done with them, any time you get a nail or screw in your tire they'll patch it up for you for free. We have recommended them to all our friends & everyone has loved them. GO THERE!!!!!!! read more

Awesome service, got me in within the next 3 hours after I called, didn't make me wait, educated me on the process, and Heather and Sam were super nice and made sure I was in the loop on everything. Awesome location!!! read more

They don't deserve a rating. Worst service ever! If you call, they are super friendly, it's just a ruse to get you in. Once there, they have multiple prospective windows to serve you, but generally it's just two guys who are assisting other customers and answering phones. They typically hold up their hand in a gesture and audibly tell you to wait. Not "glad you are here sorry for the wait", just a talk to the hand type of gesture. Absurd. The very name of their business is "Discount Tires", just found out as a repeat customer not so. In April, the mid-line tire I purchased was around 117, the same second tire I went back for in August was 170! He quickly said right before running my card, "well since you were here prices have gone up". REALLY? Nearly 60 dollars??? Wow, funny how my income hasn't gone up! Gouge gouge gouge away. Not me...ever again. Not to mention the upsell spiel you get at every turn and multiple times. NEVER AGAIN will they receive one thin dime from me. They have such attitude!!! read more