In the beginning, I was very worried that issue will happen with my item specially after I found many bad reviews on Yelp. My item is expensive, heavy and fragile, the seller went through ODFL. I called them a few times and every time they answered and helped. ODFL called me to schedule a delivery window and they delivered exactly within that window. The driver even called on his way to make the delivery, I did not need to help with unloading. I highly recommend this company! read more

I just had the rudest and most unprofessional delivery experience with ODF. My $8,000 order was dropped in the middle of my driveway, even after I explained to the driver that I had just been discharged from the hospital and could not manage it there. I asked if he could place the delivery in the backyard--he refused. I then asked if he could move it just ten steps to my garage, and again he refused, saying it was not part of his job. When I called ODF to escalate, the representative, Louis, blocked me from speaking with a manager and insisted that I simply sign for the delivery. The paperwork I received wasn't even for my order--it listed Tesla batteries. The driver, Jessie Jimez, told me if I didn't sign, he would take the delivery away. Not trusting that my order would be properly handled if removed, I reluctantly told him to leave it where it was. When I raised my voice in frustration, the driver informed me that his supervisor, Brandon, was listening in on the phone but would not allow me to speak to him directly. This lack of professionalism, accountability, and basic customer care is absolutely unacceptable. To make matters worse, as the driver walked away, I heard exactly what he called me under his breath. He may not have realized how well I hear, but it only confirmed the complete lack of respect and professionalism in this delivery. As a designer with over 25 years of experience, I have worked with many vendors and services, and I have never encountered this level of disregard. Going forward, I will be working with Elwell or another delivery service that values its reputation and treats clients with the respect they deserve. read more

Miguel Villeda from Old Dominion exceeded expectations in delivering my hot tub cover. His service went above and beyond, showcasing a dedication to excellence. I appreciate the extra effort and highly commend his outstanding customer service. read more

terrible service. don't expect anything to be delivered beyond your curb. need more staffing for delivery instead of just one person for heavy orders read more

Old Dominion Freight Line - Movers Near Me - Oakland, California

They refused to come down my driveway because they were afraid the trees might scratch their truck. We have a small farm and get 10-20 deliveries every week from UPS,Amazon,lowes, home depot and another local vendor some with 26' box truck. Heck I have had a 12x12x12 building come down the driveway without any trouble. In the future when ordering I will make sure that the vendor isn't using OD and if they are I'll find it somewhere else. BTW the vendor now wants to charge for a restocking fee. read more

My recent experience with Old Dominion Freight line was great. I ordered flooring from Costco and the communication was wonderful. The driver was courteous and helpful. Dispatch was responsive and attentive. Not much more to say, but the experience was positive and I would not hesitate to hire them if I needed a trucking company. read more

Lazy. I walked down my street to find the driver had already unloaded my stuff at the corner not actually on my street much less in front of my house. I asked why he couldn't bring it up road and he said it's not a street. It most definitely is according to the county and HOA. I told him to pull up a map. He said it was company policy, I asked if policy was to leave deliveries at a corner and not even on my street. He then told me wasn't doing anything more and take it or leave it. read more

Old Dominion Freight Line - Dumped at the corner - Movers Near Me - Oakland, California

We had a great experience with Old Dominion. We had an appointment booked from 10am - 2pm and Johnny dropped it off at 10:10am. He was quick, friendly and went above and beyond to help us. I would definitely use this company again and could not be happier with the service or the condition our freight arrived in. read more

Multiple failures on an expedited order. Paid nearly 400 extra to have my order expedited and they forgot to put it on the truck leading into a holiday weekend. At least I was able to drive down there, I was able to pick up my freight but they made me wait 40 mins. Good thing they didn't treat me as if I mattered at all or that my time was worth anything. I would think twice before getting a product from a company using them for freight. Too bad I had to give them a whole star. read more

Had a palette of boxes shipped by ODFL - the seller chose this company for shipping. The driver unloaded and wanted to be on his way in a hurry. Turns out I only received 21 of the 22 boxes ordered. I didn't make the driver wait while I went through them, I signed and let him go. Big mistake! Reported the shortage but they straight up told me that finding my lost box is a low priority for them. Never did (look) find it. Use someone else or make the driver wait while you take your time to verify EVERYTHING. read more

The worst shipping company to use. I hired Old Dominion Freight to ship a package for me, they charge me $552.67 which I think was a bit too much, but nevertheless, I needed it to get ship. I stated on the box and on the invoice that this Package is fragile. The driver assures me that it would be taking care of not to worry. They pick it up on 8/12/20 and was delivered on 8/19/20. I was contacted by the receiver that the package was delivered damaged pretty badly. They send me pictures of the merchandise. Wow, they did a number on it. I contacted Old Dominion claim service and provide all the information that was required of me just to find out a few weeks later that they denied the claim for lack of evidence. What more evidence do that need, me to hold their hands and take them to the receiving company Wearhouse? Now they're telling me that I'm out of all that money and they can't do anything about it. What is the purpose of getting insurance if all they gonna do is best you out of your money? I'm letting them know this is going to be on all review sites every week until I get some resolution. read more

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Old Dominion Freight Lines banned from our premises. Fifteen years ago, we had several battery deliveries arrive short via Old Dominion. Claims were submitted, and denied by OD. Since that time, we do not accept deliveries from OD; there is a sign posted on the loading dock to that effect. Unfortunately, a new employee accepted a battery shipment in February 2023 that arrived via OD. The shipment was damaged, and noted on the OD paperwork, and a claim form with documentation and photos submitted 2/27. No reply from OD, Calls to the claims office automatically disconnect. This is a horrible company to deal with, and we have informed Energizer that they not ship via OD for our orders, and have recommended they drop OD completely. Only one star because -1 is not an option. read more

I just drove across country and I must saw they they have the worst drivers. I and other motorists were routinely cut off, tailgated, and intimidated by their drivers who change lanes without notice, swerving in and out of traffic and nearly causing accidents every time. It got to a point to where I was so afraid of being near one of their vehicles that I would purposely try to avoid being near them as much as possible. I feared for my life. read more

This is our second time using Old Dominion to move household goods across country. The first time in 2019 we moved from Iowa to Hawaii. Upon delivery the company they contracted on the Hawaii end to deliver used a pallet jacket on an oversized crate that ended up breaking through the bottom of the crate and crushed a box full of one of a kind pottery pieces that were collected on our travels. We were told that even though the crates were oversized that the right equipment (fork lift extensions) would be used to ensure that the crates arrived in good condition. When we put in a claim for damages that amounted to less than $400 to replace the broken items our claim was denied. I just got off the phone with the Old Dominion customer service in North Oxford, MA as we have moved from Hawaii to Fitchburg. We engaged Old Dominion for door to door delivery of all our worldly goods at a cost of just under $8,000. We were initially told that they can't get a tractor trailer down our dead end street but could off load all three crates at 6-7 ft tall and 4,000 lbs of belongings onto a cross street but we would need to be responsible for getting it to our house from there, which is still a block away and up a hill. When I spoke to customer service this afternoon, they've concluded that they can deliver 2 of the 3 crates and lower them to the ground but they don't have the equipment to move them off the lift gate. Since we don't have a pallet jack or fork lift this would not be an option for us. Now we are stuck with needing to rent a U-Haul drive 40 mins one way and break down three crates worth of household belongings and reload into a U-Haul in order to bring them back to our house. Old Dominion is saying that they aren't responsible for reimbursing us for the cost of the U-Haul or our time even though they aren't fulfilling their contract of door to door delivery. I am so disappointed. After two different times using their service and disappointing customer service when it comes to delivery follow-through. I will not use a company a third time that will not follow through on their promise of door to door delivery and will offer no credit when they can't keep that promise. Very poor customer service. read more

I shipped a wooden vanity cabinet and they destroyed it to the point it was useless. When I filed a claim, for which I paid for cargo insurance just in case, they stated it doesn't apply to what I shipped. Welllll That's news to me and everyone else whom I spoke to on the front end. Therefore it was misrepresented by the sales rep. Well what do you think I was told when I presented this fact. They said take it up w/ them. You think they'd know they each work for the same company. It's been a month since I filed the claim and they are still denying it. So the thing to do is file suit in court against them, show the judge the obvious and post all of their misdoings online so others know what the represent.... Very Very bad customer service and total disregard for the obvious. read more

Terrible company, delivery already delayed by a week and estimated delivery time keeps changing to next day. Customer support says it will be tomorrow, will be tomorrow, will be tomorrow, but tomorrow is not coming read more

Please avoid at all costs. Worst of the worst. When they say "should arrive by" they really mean maaaybeee or maaaaybeee not. Which actually means, maybe not. So, what if you pay for them to expedite? They will gladly take your money but it's still a maybe. Woohoo! Do you get a discount? NOPE! So in sum, we paid to have it possibly delivered in 4 business days, we are now on the 6th business day and the best they can tell me is it "should" arrive today. AMAZING CUSTOMER SERVICE. hashtag never again. read more

First time using ODFL and they were excellent. I had an LTL shipment going from NY to TX and needed it in a hurry. I booked the shipment with Freightquote as the broken and ODLF as the carrier. The shipment cleared customs a day early and OD was able to pick it up early. Their tracking system was ideal so I was always aware of my shipment's progress to my warehouse in TX. They made the delivery 3hrs early.....yes, that's right, early, and all was in good condition. In these times of CRAZY shipping problems, they promised a FAST delivery date and they did exactly that. Could not ask for more. Excellent job! read more

Horrible experience working with this company. Dropped off our equipment at 9 am, without any prior coordination. Equipment was also delivered with damages, and claims department refused to accept any liability even when photos were provided to them. read more

I ordered some expensive vinyl flooring and the seller went with Old Dominion Freight Line. I was hesitant about the reviews on yelp. But when I arrived there to pick up my floorings, everything went smooth and well. The lady in the office that help me was nice, got in and out of the office in less than 10mins. The fork lift driver that loaded my floorings into the U-Haul did an excellent job. read more

People don't ever use this service They charge you extra if u have them use pallet jack $150 on top of whatever they charge.!! One thing I can say about them they are animal!!!! read more

They called me on Friday said my freight would be here on Monday. I asked if they had idea when I would arrive they said after noon more than likely after 1pm. Asked if driver could give me a call when they were 30 mins out. Monday came got a call at 2:30 from driver saying he'd be to my place in about 35 minutes. He made it in about 30. He was awesome he helped me get the oversized pallet from his semi trailer right into the back of my pickup. Really friendly dude. The freight did not have any tears in the plastic wrapping and all the boxes under the plastic looked perfect. Excellent experience have dealt with worse outcomes with other shippers in the past. read more

Old Dominion continues to deliver late on a regular basis --- each and every time providing inaccurate delivery dates --- missing by 2-4 days The most unreliable website info ---- makes anyone using them look terrible read more

Claims department accepts no liability for damages that are made during delivery when the equipment is still in their possession. Reading through the comments, I see that our store has not been the only one who has had such a poor experience with this company. read more

Worst shipment company to deal with. My company imports cookware products from USA into Toronto, Canada. Their customs release takes forever, on top of that they don't honour their time commitments. They usually give a window of 2 hours, but they come sometimes an hour before or later that. Also sometimes when they say they say "should arrive by" it really means, maybe not. Many times they have they have not had their shipments done on time, or have the shipments done at all! There are also many instances in which they don't come with a lift gate or a pump truck even after we request it. Also, there is guaranteed a box that is always broken or destroyed "in-transit. Also, they don't call ahead of time. I would not recommend them unless you totally have to use them. read more

Was expecting a shipment in the morning and believe the driver got confused on where to deliver the shipment. Instead of getting out of his truck and helping find the location we walked around trying to find him until it was to late. Then that evening I got a call from Mora who was super rude. I even thanked her for all of her help even after her Rude tone with me and she just hung up the phone in my face. Keep up the good work Mora if you have a bad day leave it at the door. read more

Making a Yelp account just to review OD! We used OD Household Services for a move from OR to CA. I was worried a bit because I hadn't heard of this company before, nor did they have a lot of reviews online. Fear not though - not only were they amazing to work with, but the price was SIGNIFICANTLY less than PODS, UHaul shipping containers, and various other companies of the like that I contacted. I was also moving from apartment complexes, and the drivers were great about finagling the trucks in weird places. Customer service was great in answering all my questions and keeping my updated on the whereabouts of my things, and the drivers were super helpful with helping me set up dividers and even helping me with the ramps. I also used less space than I paid for, and they refunded me for the space I didn't use :) I really cannot recommend OD enough. As someone who has moved around a bit and used various different companies, I'm so glad I found OD and they will absolutely be my go-to for my next move! read more

Extremely disappointed in this shipping company. We had to reschedule a shipment (mistake on the company who we ordered from) from Monday to Tuesday. I made arrangements to have people here to help unload as we are not at a warehouse location. Well, on Tuesday morning I got a call that the items did not make it on the truck so we rescheduled for Thursday. I again made arrangements to have help unloading. I was told we had a delivery time between 9:30-10:30am on Thursday but that the driver would call when he was headed our way. Our shipment showed up, unannounced, on Wednesday at 11:30am. Only one person was at our offices and it is not her job to handle these things. I will absolutely not use the freight company again. They are nice enough on the phone but have no follow through and apparently lack communication. read more

Old Dominion saved my bacon in an emergency yesterday and today. Long story short: our supplier took too long, and our customer needed product immediately. I had to extract several cases from our pallet and take them to our customer right away, but I didn't have enough room in my station wagon to take the whole pallet. Jose R. and his team permitted me to sign for what I needed right then, and shipped the rest of the pallet as originally requested. The young lady in the office, and the gentlemen in the loading dock, and everyone on Jose's team were very accommodating and helpful. On my way out, I read on the back of one guy's shirt: "Helping the World Keep Promises." and that's exactly what they did. I was able to get the product to our customer in time and avoid catastrophe. If I were an orangutan, I'd use my feet to give OD FOUR enthusiastic thumbs way up. read more

If you don't mind being charged a 1,000.00 premium for bars longer than 8 ft long it's a great company. When I can airfreight 12 ft bars from Houston to L.A. cheaper than freight, you know you are getting screwed. read more

Called Old Dominion at the tail end of my 4-hour drop-off window. They said they had not even bothered to start driving yet, and I could either have them start driving immediately or reschedule for another 4-hour window 3 days later. Looking forward to sitting in an empty house for another few hours while I wait. read more

My experience with ODFL has been horrendous. I have had items delivered by them twice, neither time by my choice. They leave vague and unclear messages that generally sound like a scam - they leave no relevant details, not even the name of the shipper. Their available hours for delivery are useless for anyone with a job - 10-6 monday to friday? Seriously? And when I told them I was not available during those hours they demanded to know why. I was contacted by them via phone, text, and email - each time by a different person, and each person did not seem to know that anyone else had contacted me. The cell number seemed to be a personal number rather than a company number. The packages both time have been damaged. In the future if any company is using ODFL as their last mile delivery system I will simply not order from them. read more

I write this as I sit, still awaiting my delivery. My window was 12-4, and it's now almost 7:00. I've called 3 different times simply asking for a new approx time frame. Each time I was told that the driver isn't answering his cell phone, and once being told that the GPS tracking wasn't working. So...finally, my delivery arrived. Over 3 hours past my "delivery window". I think the lack of communication, and respect for my time, is simply unforgivable from this company. Simply keeping me informed would have gone a long way. I would never choose them for any of my shipping needs ever again. read more

Absolutely the worst shipping company ever. I can't be sure however it seems like all the employees are taught to play stupid or it's not an play at all. Their rates are low for a reason. Expect delays, numbers to get "accidentally" transcribed wrong to buy them time, and drivers have a 50/50 chance of just being lazy as hell. If you like being frustrated, or you just don't care about your shipment go with them. read more

Refused to back into my driveway to deliver 3000 lbs of flooring. Instead tried to dump it on the street and have me haul it to my house up a hill by hand. I refused delivery. Find another courier if you are getting anything sizable delivered read more

This is the worst company Ive ever coe in contact with. Poor management and if you work there God help you.

These guys are garbage! Took over 20 days to get my compressor to me. The first date was pushed back 7 days, then the second date was pushed 2 more days. What a joke. read more

This company apparently only sends one delivery person with each order. The crate I ordered weighed 400 lbs and of course, this is not a one person job. So rather than arranging for multiple deliverers to be available for this job (when I asked, the response I got was "we don't do that"), they have asked us to arrange our own group of people to help them get this crate off the truck! I have never heard of such a thing. They advertise curbside delivery and can't even get the item to the curb. If they have unusual circumstances, they should be flexible enough to have multiple delivery people available. read more

This has been one horrifying experience. In the beginning, the truck arrived on time and the driver was very nice and knowledgeable. However; the nightmare began when the truck made its destination. First, the unit was not sealed. It was not on it at all. Next, every piece of my furniture was either broken, scraped, scuffed or destroyed. Also, the jewelry of my deceased daughter is missing and that is the worst of all. Legs are totally broken off wooden standing jewelry box, legs askew on antique curly maple table, wooden corner cabinets broken and edges dug into and scraped. A $1500 credenza scuffed and cut, nicked feet on $3000 couch. I'm just sick over this. Never use Old Dominion. read more

I was told that my freight charges would be around $600. When the driver arrived the amount requested was almost 3X that. I could either pay the amount or not receive shipment. I've sent multiple records of identical shipments being priced at the $600. They claimed that they inspected the load and that it weighed 600 lbs. Their driver was able to brace it with a single arm when it began to rock. So either their driver is one of the strongest men on earth or they're completely OK with overcharging customers. (Hint: Its the latter) read more