Quick review as all I came in for was an oil change, but overall a greet auto shop! They seem…read morefairly new but they provide great service and I believe an introductory offer for a full diagnosis of your vehicle when you take it in. The process was pretty quick and the shop was very responsive and even though I did not elect to get additional work done, (I can do a lot of the regular maintenance stuff myself, really just wanted the diagnostic) I appreciated the constant updates on the work getting done, making it a very "stress-free" experience. Overall worth a visit as a first time customer and I'll be back for regular oil changes.

I have to say I have mixed experiences with my brake pad/rotor services... One of the new brake…read moresystem installed have had problems like constant grinding noise, reversely installed brake pad (yes i did not make this up) and brake pad that making clicking sound whenever I press brake for the 1st time after changing gear (this turns out to be the pad installed is a bit smaller in size and not tightly fitting into the system). I went back to the shop 3 times over the course of ~9 months, each time discovering some issues and replacing the pad/disk (this is where i felt good about the shop, everyone welcomed me back and did the diagnose and replacement for free). I end up relacing the two front pad/disk with another brand (zimmerman? that's what i heard) and resolved all issues. Maybe I just got unlucky, but I have to leave my honest and true experience which exhausts me over the last year (imagine every time you back out of your garage and hearing this "click" sound from your brake system, with a baby in a car. You natually worries about your safety).

This is part one of two parts to my Review as the repair of…read moremy car hasn't been completed. As of today Sam (who I believe is in charge, not sure if he's the owner) has been the only contact with the shop, has had my car for twelve weeks now with nothing completed.he diagnosed the problem the first day, gave me a quote. I zelled him a deposit, enough for the part and the labor. Five weeks later he informed me that the part had arrived, it was installed but didn't fix the problem. He explained the part was poorly rebuilt and needed to be returned and we had to wait for the refund to order a different part. At this time he informed me that the shop would be closed to honor the lunar new year. This was week seven when they returned to work still waiting for the refund to show up. It's was week nine he let me know that he couldn't find the part we needed and he had used my deposit money to pay bills and dint have any left to buy the part. To continue with the repair he said I had to find the part and pay for it on top of the $2000 I'd already gave him. Week ten I found the part , paid for it. A week later the part vendor located in Germany canceled my purchase stating the war in Iran made it too expensive to ship the part" find one in your own country " he's said. So I found the part , paid again and the part arrived at the begining of week twelve. After having the part in hand and knowing I've been without a car for three months he says he'll see if he can get me scheduled at the end of the week which at best the repair will continue into week thirteen. I've asked when he actually had me scheduled for and why couldn't he schedule me sooner? This was Monday the same day as the part arrived. He didn't respond until Tuesday when he said he was working on it so I could have my car to drive on Wednesday. Wednesday I called to see how it went and he said he'll text me later with an update. It's now Thursday of that week , I asked what's up and his response was and is " for me to relax, he's working on it. Sam has been rude. He's ignored me, he's disregarded what i wanted done and did what he wanted to my car. He took money from inted for parts that he never paid for and spent it on himself or the shop bills . I then paid for the parts additionally. He wont produce any kind of invoice to keep track of spenderatures. I've requested several times . When I told him he no longer has any authorization to do any more work on my car. The next text he sent me said he was going to work on my car anyway. I told him I was picking up my car to have it ready to be towed elsewhere. I'm so mad I can't even think. To be continued

My husband and I both had an excellent experience at First Auto Tire & Wheel. Nasir and Bilal are…read morevery professional, knowledgeable, and hard working. I took my BMW one morning to get brake pads and rotors changed. I had taken it to a few other places and all of them wanted me to change all the pads and rotors. Nasir was very honest and told me my rear brake pads and rotors only needed changing. He showed me the wear and tear and explained the process. I was so pleased that he took the time to actually assess my car instead of just putting on extra services. He then ordered the parts and was able to get the job done on the same day in about 1.5 hours. My car drives so much more smoothly and I can feel the difference in my rear brakes! I was so relieved and the process was SO fast! My husband took in his Civic Type R to get his fenders rolled. Nasir and Bilal did a great job with that whole process and he got his car back the same day. He also had his rear brake pads done and was pleased with the entire service. The prices are quite affordable and fair- and most importantly they only do what is necessary. There is also a Yelp deal going on right now too :) I highly recommend First Auto Tire & Wheel for all car needs. You won't be disappointed. Thank you Nasir and Bilal!

I went in yesterday for an oil change. The guy brings me up to show me my air filter and tries to…read moresell me a new one because it's a little dirty... I have a K&N. For anyone not sure what that means it's a washable/reusable filter. Sad to see they think people are pretty stupid and want to rip you off.

Shoutout to David who helped me today with my brake pads. He was not only professional, but…read moretransparent and an excellent communicator, and thorough with answering my questions. He had a way of ensuring understanding without coming off patronizing, that's a skill.

I went to Valvoline in Mountain View and Juan alongside Jocelyn assisted me. I was greet d with…read moresmiles and as they tended my car inspection my break light went out and they so kindly assisted with the one that went out and another on rear window I knew was out. They also as I requested my wiper to be changed and did everything with confidence that they wanted me safe. Felt so please as 3 days later it rain and I could see clearly with the new wipers. Thank you for being honest with workers that have integrity to do what is right in the Lords eyes. I will continue to come back as service representative make a big difference on were we the public choose to go. With deep Appreciation Liz J.

**Manager at location told me they charge 9.99$ for AIR in One Tire! Yes you saw that right…read more I was driving by the location and my tire was low, location not busy, asked if they can fill my back tire up, said yes they can at a price of 9.99$/10$ when I told them they're crazy and scamming they said they can Maybe do it free.

They were closed as the old location is under construction. The new address is: 10151 Imperial Ave…read moreCupertino, CA 95014-5604 They were not available while they were doing the shop move, and they just started at the new address. Recently, we were experiencing problem with our 2015 CRV we were getting Parasitic Battery Drain. We were so frustrated cause after a day without driving, the battery would loss all power and not able to start the car. Hubby brought to the Honda dealer and another autoshop and they didn't find the problem. Hubby suspected the car door as he walks close to the car, the car would auto unlock. We are sure is not like that. But the other places say is a feature. One of them had us replace the battery. Then the car would last a few more days, then during Winter again more than a day without driving, won't be able to start the car again. So, we brought to Al when their shop re-opened. Al first test the more Security system known for parasite leak for Honda's. It was not that. Then he started disconnecting different connection and one of the them is the Door unlock system. And that was it. The fix was almost 1K as need to get the part from Honda also. Al say we don't have to fix, but then cannot use fob and use key. Since the car has low mileage and we are still keep it for some time, we went ahead with the fix. The other great thing with Al is he did my smog test for my other car, a Honda Accord. That car recently changed car battery also and, a pure smog test shop charged me 70 and didn't pass me cause the car hasn't driven long enough. I had driven about 200 miles. He still charged me for the certificate price and said if I bring back, he'll need to charge me, but will do me a favor and charge me a smaller fee. That doesn't seat well. Since Al reopened, we just had him do the smog test as we have driven another 200 miles since. It was still not enough. So Al had us leave the car with him, his mechanic drove for us for the needed miles and we passed. Cheaper than the pure smog shop on El Camino, which is a rip off.

So thankful for their exceptional customer service and top notch technical expertise!…read more Due to a tricky problem, my car needed jump start before fixing last year. Cameron quickly came to my home to jump start it and Al found the problem shortly in the shop. They were diligent and thorough doing tests to make sure the problem get solved for good. They fixed it and replaced my broken AC panel at a very competitive price. Recently we took the car there again for a different issue. Al took the time to check and let me know that it's still under the car's lifetime warranty even though many years have passed, so we're getting it fixed by the dealer free of charge. Really wish I had known them sooner - I could have saved myself so much hassle getting the car jump started multiple times by AAA and wasting time with an incompetent auto shop who not only failed to find the problem but also tried to sell useless stuff as a solution. Cupertino Auto Care absolutely deserves this review. It's rare to have such great car repair experience. Really appreciate the incredible help from Cameron, what a kind and thoughtful gentleman! And Al of course - the excellent car doctor who diagnoses problems and fixes them like no other!

Great! This was my first visit to an Oil Changers and there was no line when i went at lunchtime on…read morea weekday. The guys were professional, friendly, & prompt. Theres a small waiting room with a water dispenser if you're thirsty. I printed a coupon before going & saved $15 so check their website for discounts. There are no open floors to fall into, they lift the vehicles & walk underneath. For me it was a 10min drive each way at lunchtime & i got back to the office with almost 15min to spare If you have an Oil Changers nearby you might give them a visit to see if you like them.

I have been using Oil Changers for years with no issue. I like the friendly techs and convenient…read moreservice. To make a long story short when I recently visited this location the tech did not replace the screws on my skid plate properly. My car made the most awful noise I have ever heard. The very nice Manager replaced it while I was standing outside in the cold for about an hour. The fix did not work and the plate has detached again. We all make mistakes and the tech apologized but getting a response from Corporate after auto damage will most likely not happen so just be aware.

I usually just review food, but these guys responded really quick, got the part within 3 hours of…read moremaking the appointment, and finished everything in like 90 minutes. They were able to replace the turbocharger wastegate solenoid for a reasonable price. Everything was done in a days work.

They accept walk ins! Easy and quick service :) very affordable! Will be coming again. Paid about…read more$80 for my Toyota Corolla's oil change. They took less than an hour

While a nearby tire store wanted me to drop my car for hours to have a puncture looked at on a…read more*normal* day, De Anza Auto said, "Common over, it'll take about 10 mins." It turned out that the sidewall was punctured and not fixable, but they ordered the same tire and put on the spare for me (no charge). I came back in a few hours and it got done. This is old-school; the way things should be. Then you look around and see a fleet of high-end Mercedes, Audis, and BMWs. And they treated me well with a *Corolla*! This is a *good* auto shop.

I picked these guys from the Yelp reviews. I am not disappointed. I brought my 2013 Ford Explorer…read morein due to some transmission issues. They diagnosed the problem as well as pointed out a few more issues I didn't notice (all legit) Instead of quoting me to replace my transmission - they came up with a more affordable plan and will only consider replacing the transmission if necessary. I appreciate their approach especially with an older vehicle. Everything they told me was accurate and didn't try to squeeze me for unnecessary work.

Great service, wonderful people!…read more I had air leakage in one of my tires. Called in , drove in, they took care of it right away with their skills and great service! Pulled out two nails and repaired the tire. Left in 10 minutes!

It makes me sad to write a lousy review. The owner worked on my previous car and back then he was…read morehelpful and honest. Fast forward 10 years, the owner was rude and angry. I gave him an extra day for repairs and when I went to pick up the care it still was not ready. Originally was quoted $338, then re-quoted $578 (which I agreed to). Unfortunately the issue was still not fixed when I came for the car. Without consulting, the owner put a screw in my steering wheel to make cruise control work. An apology for rudeness would have gone a long way, also a receipt which has never been sent. Bye, bye Imperial Automotive! You lost a loyal customer.

I stopped by the Oilstop in San Jose off Saratoga Ave and once again, these folks absolutely…read morecrushed it. From the moment I pulled in, the entire team was friendly, professional, and on point--like a pit crew that actually enjoys what they do. Huge shoutout to Tarnell Pollard, who goes above and beyond to make sure your vehicle is set up for long-term success. The man explains everything clearly, checks all the details, and somehow manages to do it all while looking exactly like T.I. I half expected him to tell my car to "live its best life" before sending me on my way. Also want to recognize Eric, Joseph, and Alex, who rounded out the rest of the team that day. Everyone worked together seamlessly, stayed positive, and made the whole experience quick, smooth, and honestly enjoyable--which is not something you usually say about an oil change. Another successful trip to Oilstop. Professional service, great vibes, and a crew that clearly takes pride in their work. I'll definitely be back.

Quality Service! My husband came to get an oil change and although there was a bit of a wait we…read morewere greeted immediately upon arrival and were offered a beverage while we wait!?!?! Like what??? Who else has service like that. All the gentleman working were so polite, and would explain everything thoroughly. Despite there being a line we never felt like our service was being rushed. 10/10 experience I cannot recommend this location more!!! I hope all the workers here are being recognized for their great and honest work!!! Manager in charge by the guys lunch fr!!!! Thank you