Patrick at Ogden's flooring really took good care of me. I didn't know what kind of carpet I wanted and was quite indecisive. He stayed after closing letting me narrow things down at least two or three times, and then made at least three house visits to make sure I was happy with how the samples looked with my wall paint, furniture and tile. He ended up special ordering the carpet that I had my heart set on and shipped it with in about a week. When the carpet was installed, I loved one of the carpets, but was concerned that the other carpet in the higher traffic areas wasn't standing up the same as the sample I had selected. Patrick took a cutting from the new carpet and had it steamed which caused fibers that had been tightly pressed on the carpet roll to relax more quickly into their settled shape. This confirmed that the rest of the carpet will soon take this shape as it sits for another month or so. I'm feeling great about my purchase and recommend Patrick at Ogden's to whomever might be looking at getting new carpet. read more

We hired Ogden's Flooring/Design to replace our basement carpet before listing our home. From the first call we were clear that we had a firm deadline tied to our listing, more than a month out, and we were assured repeatedly it would be no problem. It was not. The start kept getting pushed back to the last minute. The first crew couldn't finish, said they ran out of materials, and left a mess of food boxes and trash across our backyard and basement floor. After that it became a pattern: every time I asked for a completion date I was told "very soon," and it never happened. There was always a new reason, most often that materials weren't available or an installer couldn't be found. The delays forced me to reschedule our staging and photography, which cost me significantly out of pocket. At the final deadline the job still wasn't done. I was told it could only be finished with a mismatched carpet, and even then they missed the day they promised. In the end I had to find and pay someone myself to finish the job Ogden's had started. Part of my basement is now mismatched, the work finished late, and it only got done because I stepped in and paid out of pocket to complete it. Despite very clear communication about the stakes, Ogden's has not made any effort to make this right. I'd think carefully before trusting them with a project that has a real deadline. read more

Our entire main floor looks brand new with this new flooring in place! Definitely the best price for the money and the best service! The manager spent extra time making sure we understood all about the different types of floors and helped us figure out what was going to be best for our own home. My fiance and I are so excited about our new place! read more

Ogden's Flooring & Design - New floors look fantastic! - Carpeting Near Me - Orem, Utah

Up front they were strong communicators and quite helpful. The install was messy, which was somewhat expected; however, the end results is disappointing. Nice product, poor experience. They did not order the correct trim and this did cause delays and multiple visits that were not coordinated or communicated. Workers would show up randomly and did not speak English, making it challenging. The biggest pain point was the damage caused to our walls because they leaned product against it, the damage to the product when a tool slipped during install (they did not remedy), and multiple areas where gaps are visible because of poor installation (also not remedied). Multiple inquiries did not bring resolution and so we did give up but will not be using their services again. Their lack of responsiveness when problems arose made it tough and I was surprised when workers helped themselves to drinks from our garage. Would not recommend. read more

Went to several flooring stores before finding the best deal on vinyl planks and carpet rems at ogdens in Orem. Eric the salesman was really helpful. Installer Pedro was great too! read more

Great company that helped us when another company ruined main floor! Eric the manager is super knowledgeable and helped us pick a great waterproof vinyl for mom's remodel! Great prices and the best installers! read more

Ogden's Flooring & Design - Mom's new floor! - Carpeting Near Me - Orem, Utah

was impressed by the service that Matt Harris provided to me. I have recommended to countless friends already. his compassion was breathtaking in a salesman. usually sales guys are jerks and just suck the cash out of you. but he was a dimond in a sea of rocks. loved it thanks. read more

If I could give 0 stars I would. Where do I begin with my experience with Ogden's Flooring? - This whole process has taken well over a month to complete (this is all while we are trying to sell a house which we made Ogden's flooring very aware of) - When they were "done" they didn't caulk the baseboards, left holes in my drywall and my dishwasher wouldn't open. - There are large air-pockets beneath the new floor so you can feel it moving when you walk on it (when I pointed this out the manager, Eric, he said that they don't actually do anything to level your floor when installing, so it's not their problem) - Throughout this entire process I had to follow-up with them to make ANYTHING happen. I had to call so many times to see when the contractor was going to contact me or when a part was supposed to be in. But my biggest regret, besides choosing this incompetent company in the first place, was that I paid them in full upfront. Don't walk, run from Ogden's flooring. read more

Ogden's Flooring & Design - Busted drywall - Carpeting Near Me - Orem, Utah

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This place makes me crazy. Can't even give you a little cut off of one of their in stock rolls to take home. And their prices are much higher than they should be. Do yourself a favor and head to Farnell's. read more

The worst experience ever! My 75-year old mother ordered carpet from them and was told at the sale that the installers would move the furniture. But when the installers arrived, they refused to move anything. My mother called a grandson who came over and helped her move furniture while the installers stood there with their arms folded. The installation job was done so poorly that SEVEN YEARS LATER, THERE IS A 1" HIGH WRINKLE THAT RUNS DOWN THE MIDDLE OF HER ROOM, AND OGDEN CARPET WON'T DO ANYTHING TO FIX IT. Avoid this place like the plague! read more

If I could give this company zero stars I would. The most unhelpful "they're doing you a favor by existing" attitude and it radiates from the company. read more

Install service is the worst I have seen. Rudolfo should no longer be in business. After having my house torn apart waiting for an install, he changed his mind and moved the install date back another week. He was unprofessional and I would not have him or his partner back in my home. read more

Not the best experience. We scheduled an appointment with a rep at Ogden's carpet and he did not show up on the date and time we had specified, so we then rescheduled for later date, which he showed up too, however he forgot the carpet samples that we asked him to bring and he wasn't even apologetic. He then measured our home and quoted our square footage lower than what we originally thought so we were happy we were getting a better price, however when the invoice came due it was the original amount and he denied that he told us different and wouldn't adjust the price even though it was a small amount. Overall the carpet was good quality and the installers did a great job, however the professional manner is below standard and I don't feel as though I was treated as a valued customer. No one was apologetic and the mis-communication was blamed on me. I don't believe I will use their service again as I feel as though others would have given me a better experience for the same amount of money and quality of carpet. read more

I was very happy with the carpet installation and it was done within 2 days which was amazing! However, I am only giving them three stars because we also ordered a granite countertop and were told that it would be installed in about 10 days, within two weeks at the latest. We didn't even get a call to get the counters templated until 10 days later and they scheduled the install for the 18th day and then had to postpone to 3 days later. Disappointed. :( read more