We used shepherds to replace all of our flooring except tile in our house. They were professional, timely and fixed any small issues we had. Very friendly and good price. Would use them again! read more

Started off with a good experience with Shepherds, but by the time installation came, it turned pretty sour. The tile guy, Trenton(?) was awesome, but the carpet folks they sent took many shortcuts and left an atrocious mess. They also ripped out all of our baseboard because they "misunderstood" us when we told them not to. In addition, they didn't level out our living room adequately, which Shepherd's tile guy agreed. In our formal room, they did not finish the carpet transition properly, and the carpet began lifting a few hours after they left. Their carpet installer refused to acknowledge any issues. Shepherds then sent Trenton back, who is their tile guy, to fix the carpet issue. He mentioned that the way in which the carpet guys over-stretched the carpet would be an issue within the year, and he was right. We are now experiencing lifting of the carpet at the edge and it is beginning to destroy the carpet. It has been only a year. We will be seeking out options to remedy this experience. read more

Shepherd's Carpet and Flooring - Carpet lifting from transition within a year. - Carpeting Near Me - Spanish Fork, Utah

They've got a great selection of flooring. Jennifer, Annie, and Lionel are willing and ready to help you find the perfect flooring. Then it's up to the installers. I've purchased flooring from them and installed for them. Go check them out. A bit hard to find, but will be worth the search. read more

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Did not enjoy our experience. The flooring is lifting and the carpet is receding. Installers and staff seemed upset with us for asking them to fix it. Personally do not recommend. read more

As others have stated in the reviews below, they were very responsive, but their installation staff which appear to be sub-contracted just don't care about the house they're working on. The carpet guys did a really poor job on our house and after just 1 year, the carpet is pulling off because it was overstretched. When we mentioned it at time of install to Shepherd's, they didn't really seem to care and they kept sending back the same contractor who was very combative and very sloppy. I don't think there's much communication between the sales guys and the installers. read more

BEST CUSTOMER SERVICE EVER!!! Just had a large area rug and smaller area rug bound and delivered by Shepherd's. I can't believe how quickly they bound them and delivered them to me. 4 business days! They are fast, efficient, and friendly. I really appreciate their willingness to work with me on what I needed. The carpets look beautiful. I'm so happy I called them! read more

These guys have everything you need. It's a one stop shop. Get a rate from a loyal company who had been around for years. Exceptional service!!!! Kathy and Kent and all their team are A+ read more

We purchased carpet and flooring for most of our basement. I thought the prices and service were good until after it was installed. One edge of the carpet on the stairway is still fraying at the edge. I called and was told someone would come out to check it. No one did. I went in to talk to them. I felt they were rude to me but they did send the installer who first did it out. He put about 50 staples in the edge, brushed back and forth, commented how bad it was still fraying and said he didn't know what to do about it. I suggested covering the edge with a strip, was informed he would talk to his boss about it, and have heard nothing since. After 5 weeks, I still have a carpet with a fraying edge. read more

The customer service I received from a woman named Bree was very distasteful and ultimately the reason me and my husband chose another flooring company. Bree was not only rude in person, but on the phone as well. She was smoking outside when we went in, and she seemed very upset she had to help us. She could not answer any questions and the information she gave us over the phone was innacurate. She had to have a young gentleman help us. Not only did she not return our calls, but being a small town, things she had said about me and my husband made it back to us. I find this very unprofessional. Having someone with a bad attitude working in a customer service industry is never a good way to acquire business. read more

We love working with Shepherds! They helped us with our vinyl flooring and although we are amateur home builders, they were patient and most helpful read more

An impressive 5 days from inquiry to installation. Just wish they weren't so fast to move on to the next job. The installer left a mess and my complaints (and photos) were deflected and ultimately led me nowhere. 20 minutes of cleaning up would have made this a 5 star review. read more