Any long-term business is worthy of consideration. My wife and I picked out carpet for our master…read morebedroom. At home we spoke more and called them back asking them to do our stairway. They accommodated us. My wife and I talked some more, and we again called them up asking if they would do a quest room. They accommodated us. We talked some more and called them back and asked them if they could do our second guest room. They accommodated us. So, their service is great, the quality of carpet and selection is incredible, and the cost was much better than I anticipated. I told them we'll be back in the fall for our family room, (like us or not!)!

Our entire main floor looks brand new with this new flooring in place! Definitely the best price…read morefor the money and the best service! The manager spent extra time making sure we understood all about the different types of floors and helped us figure out what was going to be best for our own home. My fiance and I are so excited about our new place!

Up front they were strong communicators and quite helpful. The install was messy, which was…read moresomewhat expected; however, the end results is disappointing. Nice product, poor experience. They did not order the correct trim and this did cause delays and multiple visits that were not coordinated or communicated. Workers would show up randomly and did not speak English, making it challenging. The biggest pain point was the damage caused to our walls because they leaned product against it, the damage to the product when a tool slipped during install (they did not remedy), and multiple areas where gaps are visible because of poor installation (also not remedied). Multiple inquiries did not bring resolution and so we did give up but will not be using their services again. Their lack of responsiveness when problems arose made it tough and I was surprised when workers helped themselves to drinks from our garage. Would not recommend.

What a nightmare! Poor service, temper tantrums, and unfinished floors. name calling and lack of…read moreresponsibility because they measured wrong, has left us with 4 unfinished transitions. The other 3 transition strips are wrong because he ordered the wrong color, but it was keep these or have nothing... We will never buy from them again. If you see the big yellow building in Orem that says 'Flooring Liquadators' keep driving. This has been the absolute worse experience We have every had.

Hard to reach by phone. Owner, nice enough. But was annoyed by customers, employees sub…read morecontractors. Had them come out and do a quote for installation. It was measured for more than I thought. They came out and installed the product. It looks good. But, the subcontractor could have at least swept the floor when they were done. I returned 3 boxes. Mark(the owner) refunded it no problem, told him thanks. Now, I have to chase down the contractor for over charging me on installation. I think its a common practice in the industry to over estimate the square feet. I always end up with extra. RC willeys in particular does this (their sales people work on commission, so be careful) So always double check the measurement so you don't get overcharged on the installation. Flooring Liquidators product was fine. You just need to work hard to buy from them and then worry about their "sub contractors" who are not a part of the company. So, not a slam against Flooring more about being aware of sub contractors. Would be well advised to compare estimates on flooring and ask about refunds, restocking fees, etc.

Prompt and extremely great work. I recommend highly. I called and the team was on time and price…read morewas very fair.

Had a house fire and the carpet had to be removed. We didn't think we would be able to spend…read moreChristmas at home but they got us in super quick I'm super glad I Came here and the whole experience was fantastic. No hassle when looking at carpet just super informative and true concern about finding the right carpet for my family's needs. The install guy was super nice , professional and punctualy. What a work horse he didn't stop moving the whole time and did an amazing job. I would recommend 3 dollar carpet to anybody what an amazing experience My family LOVES the carpet and I love the price thank you for all your hard work and help

My family has known Nate for years and we have always trusted his work. He is super talented and…read moreruns his business like a true professional. Plus, he is one of the nicest people you'll ever meet. We hired Nate to help with a carpet project last week. He showed up ahead of schedule and did a masterful job on the flooring. Our room now looks better than ever. If you're looking for a flooring expert, definitely give Nate a call. He's one of the best in Utah!

This company is great! Nate was who we worked with and he's respectful, great at communication,…read moreand doesn't try to upsell. He comes when he says he will and finished when he says it'll be done. That is RARE in our experience. We had carpeting done. He laid out the options and what is good or bad about each then let us decide. It was terrific. I highly recommend them. Give them a try!!

If there were a ten star review..we would give all TEN. Brent and his team exceeded all…read moreexpectations for our new home with hardwood and carpet flooring. All of our questions and concerns were answered, absolute fair pricing and flawless installation. No need to shop around, call Design West! -Gary and Rachel Booth

The selection and customer service is above and beyond all. Could not have asked for more family…read moreowned in so nice.

Tyler was Fast and professional! He came out same day we…read morecontacted him We needed our carpet stretched before our new sofa came and he made it happen. He is also super friendly and personable. We will use him for all our carpet needs from now on. Great value too. Highly Recommend!!!!

Ty did a great job in stretching the puckers out of some pretty extensive portions of my carpets…read more He came when he said he would, was finished in a couple of hours, left all of the edges neatly trimmed and well attached, and charged a fair price. I'm very satisfied with his service!

Taylor Carpets saved my day!…read more Big box store (orange) was scheduled to install carpeting. On day of install...they didn't show up and I had already torn my house apart. I called Taylor Carpets and not only were they super nice, they had everything in stock, and installed it that same day! And the price? Super competitive! Don't bother with any other place. These folks rock!

Just had Taylor Carpets install vinyl plank flooring in my daughters house. There were some areas…read morein the floor that had some gaps. My daughter asked the installer to patch the floors before installing the vinyl laminate flooring. They agreed, but didn't end up doing it. They also didn't install any waterproofing material under the bathroom floors. Last of all, when they removed the baseboard, they made gouges in the baseboard. Would not recommend.

have been working with skyler at owsi for about 10 years now on multiple projects. He has great…read moredesign sense and can work with all types of budgets and materials as a one stop shop for all of our flooring needs. Highly recommend them!

What a terrible experience. Before deciding to spend over $20k with OWSI, we had already sourced…read morecomparable materials from other shops. We walked into OWSI with most of our decisions already made. We decided to work with OWSI once they promised by centralizing everything with them, quality would be higher, they would be more efficient, and more cost effective. Instead, we experienced delays (they assigned blame to third parties in opposition to their promise that by centralizing they could operate more quickly), low quality work (that was ultimately fixed thankfully), and significantly higher expense. All this could've possibly been swept under the rug. When the final bill came and it wasn't what I expected, I called our POC (who also happens to be the manager) for an explanation before paying. With full intent to pay once the charges were clear to me, I called over a dozen times for 6 weeks, along with texts and emails. Instead of speaking with me, they put a lien on my house. Only once I threatened to involve a lawyer did they finally send me an email addressing my concerns. I immediately paid the balance and 3 months after everything, the lien has finally been removed. Especially after the delays and issues we experienced, I would've thought they would at least keep an open line of communication. Instead, they avoided any confrontation. To be clear, every person at OWSI and the third parties I ultimately had to resolve timelines with was professional and kind, despite working through issues. The POC/OWSI Manager who I won't name was the core problem throughout this process - overselling in the beginning, passing blame in the middle, and avoiding the situation entirely in the end.

Had several rooms done, flooring has separated in several locations, did not have proper tools to…read moreget the job done correctly, have considered filing a lawsuit, however was not provided a written contract. Excessive waste of materials. Will cost thousands to get the floors redone. Don't hire anybody without a written contract. Will definitely go with Lowes next time, they provide a written guarantee.

Absolute Nightmare! I will provide a very detailed and well…read moredocumented play by play of the worst flooring experience, but save yourself a month of headaches for a very poor result and go somewhere else.