The flooring I needed to match the flooring on my main floor was discontinued and they worked with…read morethe manufacturer to find some remaining product. When the product arrived it was actually the "orange tagged" (loose fitting joints) product, and I had opted for the "non-orange tagged product" at a higher price. I was alerted to the issue when the product arrived accompanied by glue. Rod wasn't there when I picked up the product, but Lisa notified him of the potential issue. I had a call within a few hours confirming the mix up, which they promptly offered to fix. Great customer service guys!

We had limited time before our open house, and Hakes made it work! These folks are fantastic!read more

Horrible hardwood install. They messed things up pretty bad the first time needing to have it…read moreredone. Then when it was redone they still have mistakes that they tried to cover up with cheap cover ups that have all basically worn off leaving horrible defects in our floor.

Blackhurst installed our carpet on our new construction home and the installer who came out did a…read morefantastic job! We did a low profile/patterned carpet and we were worried about it all running the same direction, so we talked with Brook at Blackhurst and he made sure it ran the same direction, and the seams were so well done that unless you know where they are you can't see them! We love how it all turned out. Everyone at Blackhurst was patient and kind with us and always super helpful. Thanks Blackhurst for a job well done!

I would highly recommend Westco Carpet and Interiors. We had exceptional customer service from…read moreKathy Miller. We had tile for our bathrooms, kitchen,fireplace wall, and hardwood floor throughout our home. Westco was very good at communicating their schedules with ours and we never felt rushed when making choices. The products are highly rated and the installation was very professional. Once again, contact Kathy Miller. She is great!

Westco is a great company to work with. I was nervous about this project as this is the first time…read moreI'm having my flooring changed. Joy was very patient and supportive, she helped me pick out the carpet and vinyl planks that are both high quality and within budget. The installation crews for both LVP and carpeting had years of experience, they were courteous, clean, efficient, and most of all, they make sure the jobs are done right down to the smallest details. I am so pleased with Westco, as soon as I found out they also do window blinds, I signed a contract with them for that project as well. I would be pleased to refer Westco to anyone that needs their flooring done.

Prompt and extremely great work. I recommend highly. I called and the team was on time and price…read morewas very fair.

Had a house fire and the carpet had to be removed. We didn't think we would be able to spend…read moreChristmas at home but they got us in super quick I'm super glad I Came here and the whole experience was fantastic. No hassle when looking at carpet just super informative and true concern about finding the right carpet for my family's needs. The install guy was super nice , professional and punctualy. What a work horse he didn't stop moving the whole time and did an amazing job. I would recommend 3 dollar carpet to anybody what an amazing experience My family LOVES the carpet and I love the price thank you for all your hard work and help

Taylor Carpets saved my day!…read more Big box store (orange) was scheduled to install carpeting. On day of install...they didn't show up and I had already torn my house apart. I called Taylor Carpets and not only were they super nice, they had everything in stock, and installed it that same day! And the price? Super competitive! Don't bother with any other place. These folks rock!

Just had Taylor Carpets install vinyl plank flooring in my daughters house. There were some areas…read morein the floor that had some gaps. My daughter asked the installer to patch the floors before installing the vinyl laminate flooring. They agreed, but didn't end up doing it. They also didn't install any waterproofing material under the bathroom floors. Last of all, when they removed the baseboard, they made gouges in the baseboard. Would not recommend.

I came to Ogdens because I wanted a local company that would stand behind the flooring I wanted…read more Was it a seamless process all the way through? No... but they absolutely communicated with me and kept me in the loop and explained everything. I am 100% satisfied that it was the best use of my money and time. Probably the very best part was their installer. Eye for detail and beautiful work on top of the most professional manner. He was a delight to have in our home. Showed up ON TIME every single day and finished almost exactly when he estimated he would. His name was Joe, and wow! No clue if they have a bunch of installers or not, but I would recommend Joe to my MOM.

Update: After we made contact we made contact with the owner, he replaced our floors…read more In Aug of 20 I accepted Ogden Flooring's bid even though they were not the cheapest option since they are "known through the community for having the best installers" (See pic) That was not my experience ! LVP is supposed to last 10-20 years. In less than a year, I had SEVERAL cracks in our new flooring. I requested this be repaired. As the cracked flooring was removed, large debris were found. The original installers did not clear the debris before installing. There were additional issues with the initial installation, & when I addressed them with Ogdens flooring the response was defensive. Examples- During floor prep, the guys removed the door stops. When they came slamming through the front door they made a hole in the wall. When this was later addressed they alluded to us that we were lying b/c their guys won't use the front door. We had to show them our doorbell camera footage to prove it! Installation was not done on time. We had to move in mid-project with me 6m pregnant & 3 young children in the house, they did not clean at the end of each day. They left exposed nails & power tools/saws out while there were children about. When the project was over (or so we assumed as several days had passed with no more workers but we weren't told anything) we called in. A pile of trash/sawdust was left in our garage. We were told that was normal and they were probably not done yet. We also had to call to request the trim pieces be installed. Amidst this, the dishwasher stopped working. Ogdens denied involvement, citing no reason to touch it. We sent them pictures of pieces of baseboard labeled by their workers with the words "Dishwasher" on the back. After having a tech out, it turns out the guys had disconnected the waterline and did not reconnect it. The removal of the baseboards left large indents all along the wall/ chips. To this I was told baseboards were not included in the fee. (see pic) The hard floor transition to carpet on the stairs is bunched and the seam is clearly visible. (see pic) The installer told me, "Well I'm not a carpet guy" When I addressed these issues, the manager had an answer for everything. We had to FIGHT for anything to be made "right" by sending pictures, rebutting, & having other techs visit. The ultimate solution- $150 credited back to us for the cost of the drywall & having the Dishwasher tech come out Present Day- So over 3 years, the lumps have turned to cracks, the repaired panels have peeled, places are scratched etc. These issues have to be addressed since we are selling. I went into the store with 2 requests: replace the damaged LVP panels & carpet 1 room ASAP. I summarized why I needed panel repairs for the 2nd manager. They estimated around $300 for the carpet; first pick got discontinued. The next option was higher quality at $700. The final choice, within the $300 range, would arrive in about a week. The manager said he'd measure it in 2 days. After measuring, he indicated it might be closer to $400 due to the larger room, but he'd send an official cost sheet via email soon. I stressed the timeline and requested a prompt install. 6 days later, this manager sent me a text asking if I remembered what carpet I had picked out! 3 days later I reached out to see if the carpet had been ordered & confirmed that the panels of LVP will be replaced as scheduled. The carpet hadn't been ordered. Ogden's LVP repairman told my husband that the panels were not installed correctly. Un-sanded seams and lingering debris were causing chipping and cracking, necessitating a complete floor replacement. He left saying he will contact his boss & we should expect a call. A few hours later I reached out. Our text conversation left me stunned.[see pic] As of yet there has been no resolution. After 2 separate installers have told Ogden's flooring directly that this was a bad install, no refund or replacement will be agreed to by them. They want me to use the original installers they fired to replace the damaged panels & let the rest be "someone else's problem"

Our entire main floor looks brand new with this new flooring in place! Definitely the best price…read morefor the money and the best service! The manager spent extra time making sure we understood all about the different types of floors and helped us figure out what was going to be best for our own home. My fiance and I are so excited about our new place!

Up front they were strong communicators and quite helpful. The install was messy, which was…read moresomewhat expected; however, the end results is disappointing. Nice product, poor experience. They did not order the correct trim and this did cause delays and multiple visits that were not coordinated or communicated. Workers would show up randomly and did not speak English, making it challenging. The biggest pain point was the damage caused to our walls because they leaned product against it, the damage to the product when a tool slipped during install (they did not remedy), and multiple areas where gaps are visible because of poor installation (also not remedied). Multiple inquiries did not bring resolution and so we did give up but will not be using their services again. Their lack of responsiveness when problems arose made it tough and I was surprised when workers helped themselves to drinks from our garage. Would not recommend.

We used shepherds to replace all of our flooring except tile in our house. They were professional,…read moretimely and fixed any small issues we had. Very friendly and good price. Would use them again!

Started off with a good experience with Shepherds, but by the time installation came, it turned…read morepretty sour. The tile guy, Trenton(?) was awesome, but the carpet folks they sent took many shortcuts and left an atrocious mess. They also ripped out all of our baseboard because they "misunderstood" us when we told them not to. In addition, they didn't level out our living room adequately, which Shepherd's tile guy agreed. In our formal room, they did not finish the carpet transition properly, and the carpet began lifting a few hours after they left. Their carpet installer refused to acknowledge any issues. Shepherds then sent Trenton back, who is their tile guy, to fix the carpet issue. He mentioned that the way in which the carpet guys over-stretched the carpet would be an issue within the year, and he was right. We are now experiencing lifting of the carpet at the edge and it is beginning to destroy the carpet. It has been only a year. We will be seeking out options to remedy this experience.