Outstanding service. I saw a pre-owned R1T on Cargurus and clicked the link to ask if it was…read moreavailable. I received a prompt call from Bob Derby. He took the time to physically go and lay eyes on the car to be sure it was there. I went to the dealership the next day with a time crunch. I wound up pivoting and test driving 3 different cars. Bob was patient, informed, and helpful. I ultimately bought a different R1 T and Josue in finance was equally helpful.

The experience was amazing everyone was friendly and treated My wife , my father and I very kindly…read more! If you are looking to purchase a vehicle you should definitely buy here ! Specially with Salesperson Bryce , he was a great person to negotiate with . It was a great experience with Bryce. Managers Marcus , Joshua and business manager James also were great people to work with . They all helped me with everything I needed and wanted ! But Bryce was for sure the person that hooked to making a deal at Lindsay

Helpful staff especially if you need a new battery. They offer free installation and testing of…read moremany car problems especially if the car battery needs replacement. My car dealer said the battery need replacement and Autozone fixed it without charging me. The battery connection just needed to be cleaned.

Cartell was very helpful. I usually go to the one in Sterling but because of his great service and…read morepersonality I'll will be back!

Perhaps it was the error in going just moments before they closed. We went in looking for wiper…read moreblades. The set up there was a bit different then we had found in other auto parts store, where there is a small computer you put in your make/mode/year of car and it tells you what fits. Unfortunately Car Quest lacked this, so up to the counter where the person at the counter didn't know who made the car much less could easily find what we needed. Eventually having to call a co-worker in to assist and they were able to find the wiper blades in the back area. Also the parking at this place is less than stellar, the time before I tried to go in but all of the spots in the front of the store were taken by their own parts delivery cars. So I ended up just rolling over to the other auto parts store nearby.

I purchase all my car parts here. The staff is super friendly, always willing to help and really…read moreknowledgable. They know their stuff. Their prices always beat AutoZone, Advance Auto, NAPA, etc. If they don't have an item in stock they can get the item there the same day (in the afternoon) or within a 24 hour period, since they have other locations nearby.

This location came through for me to make up for an online purchase gone south. I ordered expensive…read moreparts that had to be shipped - they weren't in stock. The parts have a limited lifetime warranty. The parts clearly failed, but online warranty service will only replace them, not give me a refund. I needed a refund because the parts had already been replaced (emergency/rush repair to get the auto back in service). This local Autozone did an excellent job working with me - they took the failed parts and got me a full refund, even though it was an online order. They didn't have to do that. They could have told me all I get is replacements. I appreciate them working with me to get me a refund, and will shop here again as much as I can.

Very bad customer experience, asked the salesperson for help to find an item, he was very rude and…read moreunprofessional in his response and didn't offer to help where I can locate certain item though he wasn't busy with another customer !!!!!!!

Review for Advance Auto Parts - July 9, 7 PM (Tuesday):…read more I had a very disappointing and unprofessional experience at this location. I came in needing a specific tool bit to remove a TPMS sensor -- something I'd only use once. I politely asked if I could quickly use the tool in the parking lot after buying it. The employee -- a shorter Asian man working around 7 PM on Tuesday, July 9 -- told me, "I do mind, actually." I respected his answer and responded by saying I'd just buy the tool and return it in a few minutes. What he said next shocked me: "I hate customers like you," and he repeated it more than once. I was stunned. I hadn't been rude or demanding -- I was simply trying to solve a problem and had been transparent about what I needed. He then added a condescending remark, suggesting every man should already have a full toolbox. I do own a toolbox -- just not that particular bit. This kind of judgmental and aggressive attitude is completely uncalled for, especially in a customer service role. I hope management takes this seriously, because no one should be spoken to like that for asking a reasonable quest

It's been raining on and off all day, but its currently drizzling outside and I noticed that I…read moreneeded to replace my windshield wipers sooner than later; so after work I stopped in here. I used the handheld electronic to search for my size wipers (which was cool) in the designated aisle. I picked up my wipers and proceeded to checkout, but no one was around. I waited patiently, then a women started to rush and check me out. So I asked, can you install my wiper blades? She answered, WE DON'T INSTALL THEM IN THE RAIN. ‍ Me being caught off guard, I repeated it back a few times and each time it was the same answer. I'm like it's not even raining that hard right now; she goes to check and say "oh we can put them on for you." She tried to pass the "job" off to male coworker but he wasn't having it. So after she asked me to bring the car up to the front, she reluctantly came to service me. My thoughts, if you dont want to get wet or dirty or whatever, find a new job. Needless to say I finally have my new wipers. S.N. when did the price of windshield wipers get so high?!

Went for batteries for a heavy duty truck and as soon i got in there was lot of movement and one of…read morethe employees just went isle and said this are the ones without checking or asking what was for it i trusted it since its a auto part! when i try them there were bigger and diferente numbers of cranking, i went to them back and all i was getting is they same they same and they same? even one of the man said you can turn them around and it be the same when he doesn't even know how or where the batteries goes on the truck! very low service and try to sell you what they want to sell. not recommend!!!!

A bunch of worthless old men, that probably only know how to play with auto parts, because they…read morecertainly do not know how to tell anyone else, that doesn't know anything about auto parts, how to buy the right one for their car. And when you ask for any kind of customer service, you are left with old, crusty men staring at you like Gomer Pyle. DO NOT ATTEMPT TO SPEND YOUR HARD EARNED MONEY HERE. They would rather only other old men or mechanics that look like them, come in. And they definitely do not want anyone with any kind of issue to walk in. Because "problem solving" is not their forte. My wife was misinformed by one of their coworkers, she kept her receipt and all the packaging and the product was still completely brand new in the box, and I being a good husband, volunteered to take it back for a refund or store credit. Well, of course I don't carry around my wife's credit or debit cards, and of course this company supposedly does not issue store credit?!? And boy were they happy to be able to send me away without having to do a damn thing. Seriously folks, stay far far away from any Napa auto parts locations, especially ones that are owned by Fairfax auto parts. It truly is a crying shame, I've lived in Fairfax County my whole life and I have been a lifelong customer of Fairfax Auto Parts, and several of my family members worked for years for this company, and we always had wonderful experiences & service. This marks an end of an era. And the inevitable bankruptcy or hostile take over of this company. Thanks to the management, the guys that I saw today, and the guys my wife worked with when she was making the original purchase, needing complete retraining or termination, the community at-large suffers, because another local business will go down the drain.

Decent location. It is quite busy. If looking for parts, it's not the employees fault at all. They…read moreare great. This is a high volume store. On a positive note, want to say thank you to them, as have the correct parts. Car repairs are not exciting to me, but a couple of beers and curse words, it's now done! They have a good bit of choices here. Also thank you for low priced windshield fluid. That's important and impressive. I picked up some new wiper blades, and paid a low amount too. Cars are what we need to go from point A to B. This store has what you need to do that.

I went in during the weekday to show for items I needed. While I'm the store I observed what seemed…read moreto be the MOD speaking to a new trainee. Speaking as someone who's been on both sides, I found it highly inappropriate that while in the store customer had to observe how rude and unprofessional this person was. His name was John. He was belittling a young man who looked to be learning on the job. Although they tried to be helpful to me, I had seen enough. I did not end up buying what I needed, it was unfortunate to witness this interaction. I hope that corporate can do better by way of training when it comes to leadership roles.

Stopped by today to make a purchase of windshield wipers & replacement…read more I got help from Joseph. He didn't ask for the review but from my visit, He has wonderful customer service & manners! He checked with everyone & communicated well from greeting to any assistance needed to making sure everyone is taken care of during their visit at the store. I had an idea of what to get from online search for my car at a glance...but he definitely was more helpful with showing the wider range of selections to choose from & answering questions. I've been helped by Angel, who was great with helping me as well with purchases & questions to assist in regards to car in the past.

This place is awful, I needed assistance with checking on my car when it broke down and the guy who…read moreworks there did not care at all to help or assist.