Not sure if his name was Frankie or Frank. His name tag said he has been working there since…read moreDecember 2025. Totally incompetent. I needed to ship something for my employer, and he did not understand the difference between recipient and sender. He had to redo it three times. At one point, he said it would be easier if I gave him my ID. I told him I didn't want to because the sender is my employer, not me. He said not to worry, he could delete it. Again, he still didn't know what he was doing and had to redo the sender and recipient. As adding my ID put down my address. By the third time, I asked if he needed me to write it down, and he said yes. The whole thing took 22 minutes. It ended up getting sent back to my work. In all honesty, it's my fault. I should have quadruple checked. (Or maybe they can hire/train competent employees going forward) This was a complete waste of time, terrible experience, and waste of money.

I am so happy about the outstanding service I received this morning from Lorraine. She took time to…read morehelp me download my flyer for an upcoming event. She printed and gave me her input about future needs I may have as an author sharing my book. I have cerebral palsy and she was patient and respectful. I can't recommend her service highly enough. Carolyn (author at wigglywarrior.org)

I went to get some business cards, and it was done professionally and very fast service.read more

Efficient and clearly they know this business. Three part forms nothing but a snap! Yes! It's local…read moreso I want to support them as well! The forms came out great and I'm on my way

I appreciate the flawless copies of a critical set of documents. A grateful shout out to Tad for…read morehis help.

I went to mail some documents and learned they do not ship to PO Box addresses, that in and of…read moreitself is ok. But when I asked the rep if he meant they don't mail to P.O. Box for express and if they could send with a regular envelope he mocked me sarcastically. It was a genuine question and I was not being rude in any way. Super uncalled for

Fast service, easy to deal with, don't order anything online. Online come in and have them print…read moreyou out a sample. They do everything from tablecloths to banners. Go to them for all your business needs in the South Bay. Definitely worth a visit.

Excellent experience! Formally Copyland. They handle all my invoices and business cards…read more Fast service good value here.

I was in two separate UPS stores in San Jose in the last two days: the Saratoga Ave location and…read morethe Stevens Crk Blvd location. Talk about night and day service. They couldn't have been more different. One was curt, bland, and made me feel like I was an interruption. And the other has Denee. Denee was amazing at the Stevens Crk Blvd location! She was friendly, personable, warm, and generous of spirit. She was quick and efficient with my shipping needs, and carried on a nice conversation with me that felt honest and genuine. It was a service level experience that reminded me of what good service was like back in the late-80s/early-90s. She was THAT good. Thank you, Denee, for giving me a much needed kind and warm end to a two long weeks of learning at a new job across the country and away from my home and family! Merry Christmas & Happy New Year!

Denee was so nice and hopeful! She made the copy process as…read moresmooth as possible. Really appreciate the help and kind exchange

Big Ink has been incredible to work with. I've come to them multiple times with tight deadlines,…read moreand they consistently deliver high-quality results every time. Their team is exceptionally talented, reliable, and easy to work with. I've trusted them for over four years now, and they've never let me down. They're also very cost-effective, which makes them an even better partner. Highly recommend Big Ink for any printing needs--thank you for always delivering!

The team was quick to respond, and when I sent the wrong formatted image to print out, they were…read moregreat with their guidance on the proper format and instructions. The print quality came out great although the QR code wasn't able to scan, an easy fix to just print out the QR code and put on top. They gave me a free poster because they punched holes when I didn't ask for it. Great quality, flexible and responsive a day before my popup. I would work with again.

This place is a joke. They ripped me off so bad. I placed a very large order and I found out they…read moreover priced me by double on everything. Dealing with them is like talking to someone that has a disability. They couldn't answer simple questions, like how much for a size 10 envelolpe....30 minutes later on the phone they come up with the wrong answer. DONT DO BUSINESS WITH THIS COMPANY. I can't believe I let them do the work before finding out how much it would be. I would ask a question in person about prices, and they would tell me the person that can help me was out, and I can see the owner sitting on his ass in his office not willing to come out and talk to me. they totally took advantage of me. $4K mistake! BEWARE!

A friend recommended Pony Express Printing on Winchester so I thought I would give them a try. I…read morehad a small but multi-step order with a very small turnaround window and they made it happen. There was an error on a small portion of the order (my mistake) and they graciously turned around the correction in record time. Their on-line ordering process is also really easy to use.

Wendy & Jasmine are simply awesome ladies in every regard. From the very moment I first walked in,…read morethey treated me like a valued customer & talked to me like family. Yesterday I had 3 large packages to drop off (each weighing 45-55 lbs), through a 3rd party company called Pirate Ship. Which extends UPS ground freight rates to normal people like myself, that don't own large business. From start to finish, these 2 lovely ladies made sure I had everything I needed & was taken care of every step of the way. Clearly explaining how to properly get everything taken care of. I'm extremely grateful for these women. They took the time to treat me like a valued customer & showed that they actually cared about me. In todays world, finding people like this is extremely rare. THANK YOU & I REALLY APPRECIATE YOU BOTH Wendy & Jasmin... ! :)

Quick & friendly service last night. I am SO thankful to have a pick up here with some retailers so…read moreI don't need to worry about theft! Tip, don't wait until the last minute like the lady last night who had a gazllion packages right at closing lol.

In the last few days I've been to this Staples store and wanted to highlight the excellent service…read moreI received there. First Wendy helped me with toner and also walked me through how to set up a login on Staples site. She was so patient with me and went over and above in assisting me. Today I needed to scan some documents and had never used the printers there for that purpose. Talk about helpful Kai walked me so patently through the process and helped when I got snagged a couple of times. It's so rare to find this level of Customer Service these days. Well done Wendy and Kai! You made my week

Ordered business cards went to pick them up a day after since it was supposed to be ready at 8:30…read more(they close at 9:00pm) so figured they'd have them today they should've been ready the day before but went to get them in the afternoon, but the cutter for the cards broke. No email no heads up no nothing. They apparently didn't call someone to fix it because their break was about to start and they had to go. Very disappointed on their lack of professionalism and now I have to wait 3 more days.

Crystal clear copies Clean as a whistle…read more And service knowledge and with a smile I will surely use them again Supporting the local business! Thanks folks

Excellent service and very quick turn around!…read more Quality of work is fantastic and the prices are very reasonable! I had them do some custom printing for my daughter and the service of making sure you were getting what you wanted was so impressive!! I thought they did excellent works d a super quick turnaround time on top of that ! From pdf files emailed to them, to high quality work done in a little over a week was fantastic! I'll be back as often as I can be!!