NOT RELIABLE FOR BUSINESS CATERING
I will never go to this establishment again after the way my coworker and I were treated today. I cannot justify giving Off the Bone another cent. Our company orders several pounds of BBQ from the Forest Hill location about once a week. We sponsor events throughout the DFW area on a daily basis, providing lunch for anywhere from 10 to 200 people. I am astounded at the lack of professionalism demonstrated by the General Manager, Eddie Brown.
My coworker and I arrived at the restaurant to pick up our order when we were told that it wasn't ready. The girls behind the counter were nice enough to offer us a drink for our wait. Even though the order was delayed, we still tipped the crew $10 for their efforts. I have worked in the service industry so I understand that things happen. One of the ladies carried the meat to the car. My coworker and I carried the other bags.
After arriving at the venue, we realized that we were supposed to have 12lbs of meat, 5lbs of sliced brisket and 7lbs of shredded brisket. All we had was one tray of sliced brisket. The guest started lining up to eat immediately. We phoned Off the Bone BBQ to let them know we were short and spoke with Eddie Brown. He told us, "my people said they gave you all 12lbs of meat, it was in the one tray." I don't even know how 12lbs of meat could fit in one tray but it was certain that the only meat that we had was sliced brisket. There was no chopped meat whatsoever. Mr. Brown was extremely combative and treated us as though we were trying to pull one over on the company. He then told us, and I quote, "If you can gather the meat up and bring it back, we can see what happened." Seriously? The meat was all over the room on people's plates! He then said, "You didn't order enough meat. That is not our problem."
In summary: According to Mr. Brown, the staff admittedly made a mistake on the style of meat we were to receive. Also, according to him, there is no possibility that the staff could have also made a mistake on the amount of meat we received? Hmmm.
We spend hundreds of dollars here, nearly every week. Even so, Mr. Brown refused to apologize, admit any fault and was rude and combative on the phone. In all my years in the service industry, I have never seen someone be so disrespectful to a customer. Mistakes happen, I understand, but I will never rely on this establishment again. It is very clear that anyone who orders from Off the Bone BBQ will be responsible for checking every bit of the order for accuracy before exiting the building. Our word and loyalty as a frequent high volume customer do not matter enough to them to give us the benefit of the doubt.
For the record, all we wanted was for the Manager to say, "I'm sorry for the confusion. Let's work together to find a solution." If that BARE MINIMUM of professionalism cannot be achieved, then I can't do business with this restaurant.
On another note: Jambo's Barbeque Shack came to our rescue in an instant when they heard what we went through at Off the Bone BBQ. We had 5lbs of CHOPPED brisket within ten minutes to feed the remaining crowd. For business catering, do not trust Off the Bone, instead, try Jambo's. They give a damn. read more