After years of being treating plantar fasciitis, I have head so many recommendations for so many…read moreproducts. My PT therapist mentioned Montague & Son The Birkenstock Store located in Herndon and yesterday I finally dropped by. Located close to Lotte Plaza and Fair Oaks Hospital, it's a small store but packed with Birkenstock sandals and other ancillaries . I was met entering by a young lady (Ceres?)who took her time to help me decide which sandals would fit and what colors were available (none of mine were so went with second best). She was very thorough, up to the point where another young lady who was obviously a close friend stopped by and then I had her divided attention to check-out. I have my sandals and tried them as directed for an hour first day and the tried the second day. It hurt in the top of my foot and I had to read the reviews to find out why it was hurting. Would have been nice to have been told that by my associate. Not cheap so pay attention in the store. I overheard another associate going deeper into the physical aspects of the sandals so try and see if you can enter, walk around and listen in to conversations to see which associate seem to be most knowledgeable. Hopefully the sandals will break in shortly and I can experience the benefit.

I just left the store, they have the worst customer service. The products are overpriced. Short…read moredetails: I found the same products online with a big difference of price between $15 to $25 difference. I came with the intention of buying Aetrex soles for my husband. While we were waiting there were two people in front of us using the machine on their own. There was no one from the store helping them. I assumed I could do the same(use the machine). I even asked the people if they were done. When I was asking my husband to take his shoes off a person on my back told me "NO, YOU DO NOT DO THAT" I turned around and told him there was nobody there and the other people were using it. He told me with a hash tone I HAVE TO HELP YOU. I literally thought he was going to tell me to help me understand the results of the machine. The only thing he did was press start and he LEFT. HE LEFT without an explanation or NOTHING. I felt like a person being joked by a selfish guy. NO One in the store said anything. We turned around and left. I took a picture of the people that were at the store and only white people were being helped . I'm sorry but I have to say it, there are stores that are very racist and this is one of them. Customer service is the worst :(

The Comfort shoes staff provides excellent service…read more Their shoes address multiple foot concerns.

I love love love Comfort Shoes! Most importantly, they carry a wide selection of wide width…read morewomen's shoes as well as a smaller selection of men's. And, as important to me are the many choices of very stylish shoes that are available in wide widths. Sales are great, I've purchased three pairs recently of shoes at 50% off :-).... I shop for shoes at the Alexandria, McLean and Washington DC stores and all are equal in choices of shoes and exceptionally friendly and patient employees. Go, people with wide feet, especially. You will enjoy and be rewarded by the many cute styles (no SAS for me) in W I D E widths not found in the majority of shoe stores in the US with the exception of stores in Europe (in the past where I've purchased many pairs of shoes and sandals)... Thanks, Comfort One for appreciating women's long overdue need for choices in wide widths shoes, boots and sandals plus recognition of women's loyalty and purchasing power!!

I've been considering custom orthotics for quite some time; however, due to ridiculous mark-ups…read more($300-500), thousands of mixed reviews, as well as a ton of unanswered questions, I decided to check out Road Runner Sports, mainly due to a friend's recommendation. After the fit finder evaluation / thorough consultation (with Ria), I decided to mold a pair of $99 R-GEAR custom insoles (supreme arch support, maximum shock absorption), test them out (in-store), and bring them home. My FSA card didn't work at the register. Instead, I paid with my CC and submitted for reimbursement, which I received a couple days later. 90-DAY PERFECT FIT PROMISE - you get 90 days to give 'em a test run!

Went to this store at about 2:30pm on a Saturday. I had purchased the same running shoes prior at…read moreRoad Runner, and had a VIP discount I wanted to use. I knew exactly what I wanted to buy (Brand, Style, Color, Size), went to the rack on the back wall and stood with the shoe in my hand waiting for someone to acknowledge and wait on me. And I waited. And I waited some more. I noticed people who came in after me being helped. Finally a store employee stopped by me and asked "are you together with this family?", whom had already been helped. I said no, that all I wanted was this shoe. Response from employee: well you'll need wait and get checked in. I pointed out others who arrived after me had already been helped, but she just shrugged. Also didn't check me in. I got the message. I put the shoe back on the rack and left, went home and purchased the shoes from Zappos. I'll not make the mistake of shopping at this Falls Church location again.

Prices are high for an outlet. The deals only start if you buy two pairs. Be prepared to sit on the…read morefloor or hop in place to try on shoes because there are no seat. Added: less than a month later I have already replaced the shoes I bought here for my rather sedentary 8 year old. Holes toward the front, sole separating from the shoe, etc. We didn't get much if any discount on the shoe so I'd hoped this was the last pair I was buying for the school year. She wasn't rough on them they simply were not well made.

Customer service is absolutely incredible! Will most definitely be back for more shoes!read more

I recently purchased a pair of McAllisters in a size 9d. Delaney helped me in the Reston, VA…read morestore. I left feeling good about having purchased my first pair of Allen Edmonds. The next day, I put them on and walk to my car. Thats when I second guessed the size. It felt way too large and my foot had a lot of space. I emailed the Reston store and their manager Freia told me to come back in and they would help me get into a better size. Delaney again helped me and put me in a better size. They exchanged my 9d's, no questions asked - even though I had worn them a bit. I will def. be coming back here for my next pair of Allen Edmonds! If you are looking for some GREAT shoes that are actually made well, technically with quality leathers and products, and at a great price....Allen Edmonds fits the bill!

Gents- if you don't own a pair of Allen Edmonds I highly suggest you invest in a pair ... You…read morewon't be disappointed. Go see Mike and he'll take care of you. The other sales people are wonderful to as they have helped me out multiple times I started with one pair and now I have 3 pairs two months later ! They're addicting. It's pricey but make sure you buy everything you need: polish, shoe horn, brush clothes, shoe trees etc Def get a lot of compliments

Best kids footlocker in the area! I stopped by today to do an exchange and was helped by Alicia…read more She was very nice (like always) and helped me order the (new balance) shoe for my son in his size. Thanks Alicia, and I will see you on my next shoe shopping trip!! -Calvin

Checking to see what Foot Locker had today, my wife caught sight of a beautiful golden shoe…read more Melanie the sales representative caught sight of what my wife was looking at and immediately jumped in to help my wife. The fact that she was wearing the same golden Nike Shoes my wife liked help seal the deal. She was friendly and helpful. She was able to get the right size shoe for my wife in no time at all. Good work Melanie.

This is a great place if you want some varieties of the more popular branded running or walking…read moreshoes like Hoka, cloud, mizuno etc. Some of your general shoe stores may have those brands, but definitely not the varieties this place carries. The service is very personal here. You get greeted and a sales rep comes to take your feet size on some machine and figure out your shoe size. They also have treadmills here for you to try out the shoes - an interesting touch of try before you buy. The price is worth the service they provide.

Mid-fitting today, a severe storm hit. My sales associate learned there was a small child outside…read morein the dangerous weather and immediately ran into the pouring rain to help them to safety. She came back absolutely DRENCHED but refused my offer to take a break - just continued helping me find the perfect running shoes like nothing happened. Still can't believe what I witnessed today. PR Run & Walk Reston has something special. Really happy with the help to find a good shoe!

Several years since I visited Clarks at the Outlets but I remembered shoes were always comfortable…read more Seeking sneakers and there was a great sales price 2 pairs $99 so stopped by and tried on several before I found 2. Hoping these wear well. Good customer service.