Today, my husband and I celebrated our 13th anniversary and after leaving the resort from…read moreAn awesome weekend, we stopped by Nordstrom Rack to pass some time. We browsed the designer glasses, but despite being clearly interested, no one approached us. Meanwhile, two associates assisted a Korean couple and greeted a white woman. Only when my husband gave one of the associates a stern look did she finally approach us, asking curtly if we wanted to see something. No greeting or friendly demeanor. Given the year is 2025, it's disappointing to experience such microaggressions. Nordstrom Rack, consider hiring staff who provide better customer service at this location.

Got my Ruby Woo Matte lipstick and a pair of Air Force 1's for my toddler for a reasonable price…read more They had a decent selection of designer bags but didn't really have clothing for the ample woman. Was happy that the line wait wasn't too long. The cashiers were getting people out quickly and that's always appreciated

This store has a wide variety shoes ranging from sneakers to boots to flats, etc. I thought the…read moreprices were slightly high, specifically for the sneakers. Maybe they are exclusive to this store and that's why it is pricey, or they are newer stles. They have an amazing selection though.

Disappointing. When I previously went to this store I was greeted with courtesy and kindness…read more However, this time it was sadly not the case. The woman working at the front was very kind and courteous. In contrast , it seemed like the other employees as well as the manager were trying their best to ignore me. It was if they considered me unimportant although I had plenty of money to spend. I'm seeing this behavior more and more when it comes to people from other countries in their treatment of black customers. I'm not usually one to complain aim of this but rudeness is rudeness and I thought that this should be brought to your attention. What I'm going to do now is "vote with my feet" and no longer go there again. It's truly unfortunate.

Knowledgeable salesman with a great understanding of the product design and the customer needs and…read morewants. Excellent customer experience and service

Yesenna was really helpful! Coming from someone who likes to ask a lot of questions she answered…read moreall insightfully and helped me make the right purchase. Looking forward to trying out my new ASICS!

After years of being treating plantar fasciitis, I have head so many recommendations for so many…read moreproducts. My PT therapist mentioned Montague & Son The Birkenstock Store located in Herndon and yesterday I finally dropped by. Located close to Lotte Plaza and Fair Oaks Hospital, it's a small store but packed with Birkenstock sandals and other ancillaries . I was met entering by a young lady (Ceres?)who took her time to help me decide which sandals would fit and what colors were available (none of mine were so went with second best). She was very thorough, up to the point where another young lady who was obviously a close friend stopped by and then I had her divided attention to check-out. I have my sandals and tried them as directed for an hour first day and the tried the second day. It hurt in the top of my foot and I had to read the reviews to find out why it was hurting. Would have been nice to have been told that by my associate. Not cheap so pay attention in the store. I overheard another associate going deeper into the physical aspects of the sandals so try and see if you can enter, walk around and listen in to conversations to see which associate seem to be most knowledgeable. Hopefully the sandals will break in shortly and I can experience the benefit.

I just left the store, they have the worst customer service. The products are overpriced. Short…read moredetails: I found the same products online with a big difference of price between $15 to $25 difference. I came with the intention of buying Aetrex soles for my husband. While we were waiting there were two people in front of us using the machine on their own. There was no one from the store helping them. I assumed I could do the same(use the machine). I even asked the people if they were done. When I was asking my husband to take his shoes off a person on my back told me "NO, YOU DO NOT DO THAT" I turned around and told him there was nobody there and the other people were using it. He told me with a hash tone I HAVE TO HELP YOU. I literally thought he was going to tell me to help me understand the results of the machine. The only thing he did was press start and he LEFT. HE LEFT without an explanation or NOTHING. I felt like a person being joked by a selfish guy. NO One in the store said anything. We turned around and left. I took a picture of the people that were at the store and only white people were being helped . I'm sorry but I have to say it, there are stores that are very racist and this is one of them. Customer service is the worst :(

Most of the inventory is dated and not great quality. You are better off selling online yourself…read more(so easy and you do not give up 60%) or donating to those in need. Be prepared, some of the staff has an attitude problem (for no reason). Good luck.

This store is amazing. I can't believe it's been around 13 years and I never knew it. I…read moreaccidentally came on the day of the sidewalk sale. Unbelievably good clothes for $5 each. The clothes inside equally amazing and surprisingly affordable. Lots of famous brands and really high quality clothing in a variety of sizes. They don't have fitting rooms which I was at first not happy about, but as it turns out everyone just changes in front of the mirrors in a back corner. It was the most fun communal shopping experience I've ever had, getting feedback on everything I tried on. This is my go-to shop for dance clothes and work clothes from here on out.

amazing store they have everything safety footwear and FR clothing also amazing customer service…read moreAlex was great.

if you are in the market for shoes or closes or shoe for outside outside durability...this is THE…read moreplace to shop

I've never seen an actual Birkenstock store, so I decided to visit to purchase my second pair…read more Overall, the store was clean and well put together, and nothing seemed out of the ordinary. They have a wide selection of not just Birkenstock but other brands like Hoka. One thing that immediately stood out was the customer service. I really wish I remembered her name to put in the review, but she was excellent. Even though I thought I knew my size, she suggested I use the foot scanner machine and proceeded to educate me on my foot pattern. Furthermore, she was very knowledgeable about the product and made sure I knew all the benefits that came with it. Birkenstocks themselves are worth every dime, but the added service was priceless. I highly recommend this store.

GENERAL We called ahead of time to check what pairs they had…read morein stock that we were looking for. We were able to reserve a pair ahead of time, and when we came to the store, we were able to try the pair we were looking for and other pairs as well. The sales associate (Jane) walked us through the Aetrex machine to see our feet size/shape to find the best pair for us as well. SERVICE Jane Lee, the sales associate, was very kind and friendly! She took our call when we called ahead of time and walked us through the Aetrex machine, showed us various pairs of Birkenstocks that aligned with what we were looking for, and taught us the maintenance as well. VALUE The shoes here are comparable to that of online and other stores. We decided to purchase a pair here since we could try it on and look at the colors in person since they vary leather to leather. PARKING Ample parking is available in front of the store that is shared by other stores in the shopping center.

Burlington = Retail Nightmare…read more Where do I even start? 1 Had to hunt down an employee just to ask about returns. She confidently told me I couldn't return without a receipt. (Wrong. The cashier later gave me store credit in 2 seconds. So... why is your staff giving customers false info??) 2 Stood in a 30-minute return line because only two registers were open. 3 Fitting room employee? Rude, short, and definitely not customer-friendly. 4 Went to check out. Another 35 minutes in line. Watched an employee organize shopping bags for TEN minutes before hopping on a register while 30+ people stood there fuming. Yes, I took a picture. This place is chaos: disorganized, understaffed, poor selection of merchandise and apparently allergic to customer service. Honestly felt like they were daring people to never come back. Burlington, if this is your idea of "off-price retail," the only thing you're saving me is time--because I won't waste another minute here.

It's a Sunday and 4 clerks barely speak English. An hour in line to check out so far and still 20…read morepeople waiting infront of us and behind us. We are coming into holiday season this is not acceptable!

Alex Baly is the biggest scammer in the planet. We ordered 20 pairs of shoes for our employees and…read morewas never shipped.

They have what you need, with great customer service. Staff is always willing to help if needed.read more