I've been thinking about my experience yesterday (3/29) and have finally decided to post my review. I've shopped here since the store opened and have always had a pleasant shopping experience until yesterday. I had to return two pairs of shoes I bought the previous week. (I have a problem with my right foot, no fault of the shoes.).
At the cash register I presented my original receipt. The cashier scanned the first pair without a problem. She scanned the second pair and they weren't registering, although the item number on my receipt matched the EXACT number on the shoe box (and shoes). All of a sudden she became belligerent. She questioned when i bought them (it's on the receipt). Told me i must have a different receipt for that pair of shoes (once again, the item number is on that receipt and matches the box I'm returning). I tried to look at my paper receipt that she was holding, she snapped that SHE would hand it to me (WHAT THE HECK!?). She then proceeded to tell me that this can happen when the item has already been returned. Once again, what?? I've got the shoes in my possession, how could they have already been returned? The whole transaction was belittling to me and ridiculous. I was made to feel as if i was trying to scam the store. I was speechless. She told me she couldn't do anything except issue store credit. I didn't want a credit, i wanted my money back, especially after this experience and told her I would not shop there again. She asked me for my phone number and only THEN could she see that there was my purchase on my account. Her attitude completely changed, told me she'd be sure to let the Store Manager know about the computer glitch, that she was only a manager, not the STORE manager. I was made to feel as if I had tried to cheat the store.
I will NOT go back to this location. read more