I went there a few weeks ago to get my first pair of running shoes in 3 years and learned a lot…read moreabout my feet and what would help me. They have a 3d scanner that makes a virtual representation of your feet to make finding the perfect pair easier. I learned that I have very low arches and that one of my feet is larger than the other. I forgot the name of the employee who helped me unfortunately, but they were patient and very informative. The selection at the store was very broad as well, they had Nike, aesics, saucony, hoka, and a few others. There were also rollers, socks, insoles, and other equipment you could purchase. There was also the option to order a shoe in a color that wasn't currently stocked which I thought was helpful. In the end I got a pair of saucony guide 15s. Tldr: I was a newbie to running shoes but the service and selection here was so great and I felt that I learned a lot. I recommend!

Knowledgeable salesman with a great understanding of the product design and the customer needs and…read morewants. Excellent customer experience and service

I recently purchased a pair of McAllisters in a size 9d. Delaney helped me in the Reston, VA…read morestore. I left feeling good about having purchased my first pair of Allen Edmonds. The next day, I put them on and walk to my car. Thats when I second guessed the size. It felt way too large and my foot had a lot of space. I emailed the Reston store and their manager Freia told me to come back in and they would help me get into a better size. Delaney again helped me and put me in a better size. They exchanged my 9d's, no questions asked - even though I had worn them a bit. I will def. be coming back here for my next pair of Allen Edmonds! If you are looking for some GREAT shoes that are actually made well, technically with quality leathers and products, and at a great price....Allen Edmonds fits the bill!

Gents- if you don't own a pair of Allen Edmonds I highly suggest you invest in a pair ... You…read morewon't be disappointed. Go see Mike and he'll take care of you. The other sales people are wonderful to as they have helped me out multiple times I started with one pair and now I have 3 pairs two months later ! They're addicting. It's pricey but make sure you buy everything you need: polish, shoe horn, brush clothes, shoe trees etc Def get a lot of compliments

Although I've spent hours on the DSW website to get an idea of what I'm looking for and to…read moreunderstand the price ranges, I still feel quite overwhelmed at a DSW store. Great selection, but man it can be a lot! Typically I walk in, go through all the rows and come out with nothing. Or I spend a lot of time on the website and purchase nothing. But I had gift cards to burn and it was the end of the year with 50% already reduced items. And I needed shoes! I actually did really well. I went for comfort this time and purchased two pairs of Clark's and another comfy Euro dress shoe. Service was really good. The salespeople working and tidying up, each asked if I was finding everything ok, or they told me about the 50% off clearance sale. Nice store, organized, and the people working there actually spoke to their customers! I will return.

Tremendous service! I had two recent on-line purchases that were refunded to me at the register. No…read moreissue, no problem. And I had another pair to exchange from almost a year ago and the manager came over and handled the transaction. No issue, no problem. She also gave me an extra 15% off coupon to use for an in-store purchase. I've already bought (3) new pair since the return. All fit great with no need of return. I love the rewards program, the birthday dollars, the free shipping, the clearance items, the ease of use with the on-line app, the sizes and colors, the prompt service, etc. But I keep coming back because I know they'll always work with me when I make a purchase and change my mind. Thanks! David Q

I had such a pleasant experience, purchasing shoes at comfort one in Mclean. The owner of the shop…read morewas very knowledgeable. Patient kind and understanding of my needs. He discussed the nuances of the different brands in order to help me make a selection which was right for me. I can't think of the last time I had really good service in a shoe store, but this was a pleasant surprise. excellent shopping experience. There's also a machine that reads hotspots on your feet to better determine size with and insole needs. Very happy with my shoes.

What I like about this store is the shoes are really good quality, are truly comfortable, have lots…read moreof options and colors to consider, and the staff was very helpful. Win! Win!

If you have difficult feet look no further than The Next Step in Brambleton! With Chris' help he…read morewill work hard to find you the perfect shoe. Feet need TLC and a good shoe, don't take them for granted! This is the only shoe store I go to, it's worth every penny.

Finally, I don't have to drive to Tysons for comfortable shoes. Just starting working at…read moreBrambleton S&H...strolled over to the Next Step store to window shop; unfortunately they were already closed, but could see a great selection...and can't wait to go back in and pick up the new danskos wedge clog...

This store has a wide variety shoes ranging from sneakers to boots to flats, etc. I thought the…read moreprices were slightly high, specifically for the sneakers. Maybe they are exclusive to this store and that's why it is pricey, or they are newer stles. They have an amazing selection though.

Disappointing. When I previously went to this store I was greeted with courtesy and kindness…read more However, this time it was sadly not the case. The woman working at the front was very kind and courteous. In contrast , it seemed like the other employees as well as the manager were trying their best to ignore me. It was if they considered me unimportant although I had plenty of money to spend. I'm seeing this behavior more and more when it comes to people from other countries in their treatment of black customers. I'm not usually one to complain aim of this but rudeness is rudeness and I thought that this should be brought to your attention. What I'm going to do now is "vote with my feet" and no longer go there again. It's truly unfortunate.

I walked into this location looking for a specific pair of Adidas shoes. Although they did not…read morehave the shoes I was looking for Zack was on the job during my entire visit! Zack greeted me as soon as he saw me and asked how he could assist. As soon as I asked for the specific shoes he advised they did not have them, they were supposed to get them but they had not arrived. He showed me what they did have and advised of the sales they had going on. He also advised I could check one of their other locations that he believed already had them. The store was spotless and they probably have the most clothing I have seen in one of their locations in a while. Everything was nicely organized and easy to find.

This was my third shoe store that I had to try because I had had a Christmas task that no other…read moreshoe store could help me with. As soon as I walked in a young man named Carl.P greeted me kindly and asked if there was anything I needed help with. To which I challenged him with the same task in which he seem to just breeze through! Not only was he very knowledgeable about every question I ask regarding shoes, he was very personable and made me feel comfortable joking around. I cannot express this enough, I HATE CHRISTMAS SHOPPING! But my man Carl was the best and most helpful! Big point for store manager Jay for Hiring such a helpful worker in such a uncertain/ uncomfortable time. Carl your the man!

I have gone to Brian (owner) for about 13 to 14 years. He is a great bootfitter. They are a high…read morequality shop with nice staff. I grew up skiing in the North, lived in the Rockies; skied all over. Im now an aging, advanced skier. These guys are one of the best shops Ive ever been to. Another admirable quality, they never attempt to upcharge and make an effort to sell you what works for you (i.e., level, age, fitness, terrain preference). You will not find a better shop in the Mid Atl. Best, Primo

I stopped in today on my way home from Ski Liberty, to get my ski boot ankle punched out. (Left…read moreinside ankle always a problem in ski boots for me.) These boots were not purchased here, but they were happy to help me out. Mark helped me, and was able to complete the work in less than an hour. There was about a 45 minute wait from the time I signed in, until I was waited on.....to be expected at this time of year. Will absolutely be coming here for all future boot work , and boot purchases! Thank you!