Want to say a big Mahalo (thank you) to Miguel and Joe. Although we weren't able to seal a deal on…read morethe truck I was looking at, there professionalism and service is of top notch and second to none. I was trying to purchase the truck from Hawaii sight unseen, and Miguel helped me every step of the way and sent me every detailed picture and all the information I requested. I can't say enough about how helpful he was. I wouldn't hesitate to contact them again if the opportunity arises to purchase a vehicle. If you get the opportunity to purchase a vehicle from these guys I know you won't be disappointed. Thanks again Autorama Eugene for a wonderful experience. Aloha! Kyle

Used Car Dealers were always in the same category as dentists and personal injury lawyers for me…read moreuntil my youngest son bought a 2012 Toyota Tacoma from Joe Baudichon at Autorama in Eugene. From the very first, Joe had our trust and never let us down. The truck was exactly as described, and it was the first time in 35 years we had ever even considered buying a vehicle without a test drive because of that trust. He made our long-distance purchase from the duty station in Seattle work with text, calls, Venmo for the deposit, and lightning fast response time, even with our three week delay that held the truck for picking up when military scheduling allowed. Joe followed through with every detail and made our son's first vehicle purchase a wholly positive one. Extraordinary and impeccable pride and professionalism in an industry where we thought it was impossible to find anything of the kind! We were so impressed, and recommend Autorama and especially Joe Baudichon without reservation.

I am on a road trip from SoCal driving my Bolt. I started having problems charging and it was…read morereally stressful so far from home. I made a service appointment online on Sunday night for Monday morning. Pulled in and was greeted by Rene. I was stressed and pretty frazzled. He got me checked in. I waited in their waiting room which had plenty of comfortable seats. I made myself a cup of tea from their well stocked coffee bar and settled in. The good news was that problem was fixed with a software update and they even charged my car. Rene was super sweet and walked me to my car to make sure everything was ok.

Had a great experience with this dealership buying a new company work truck! Would definitely go…read morethere again next time we are in the market.

Transmission issues resolved!…read more While driving from Seattle to Los Angeles, our 2016 Forester's Check Engine and ATL Oil Temp lights came on. After getting towed 70 miles back to Kendall Subaru, the problem was diagnosed (along with a thorough overview of some other, less critical issues) on Saturday. The tech stayed late, and came in early on Monday to get us back on the road. I rented one of Kendall's cars for use while ours was in the shop, so we got to enjoy Eugene's restaurants and nearby hiking trails. Dylan, the service writer, was clear and concise on the issue, accepted my deferral of the other issues, and kept me up to date on progress. Nice! Costs for the transmission repair came out precisely on estimate. The diagnostic cost was folded in to the overall charge. While wandering around the showroom, Matt came out, recognized that I had a car being serviced, and showed me a 2025 hybrid Forester - snazzy! Matt was patient, explained Kendall's sales process, and took me out on a test drive. Calm, professional, informative. If we were to contemplate a new car purchase, we'd seriously consider buying from Matt at Kendall, flying up, spending a nice weekend, and driving back.

Bought my Crosstech here and just now had the car in for an oil change. They make it easy and…read moresuper comfortable! I'm glad I went with this Subaru. Modern, accommodating. Nice, friendly ppl. Overall great experience! Classy.

Brought our 2026 Hyundai Tucson in for our 2nd complimentary oil change and tire rotation service…read more As they were busy we had a short wait, but service was performed in an acceptable amount of time. All our questions were answered by the professional and courteous staff. We would recommend Sheppard for purchase of a vehicle and for service.

I really wanted to like this VW/Audi/Volvo/Hyundai dealer--modern, clean, many EV chargers--but our…read moreexperience there has been really poor. We bought a new ID4 for my wife and I and a used Chevy Bolt for my daughter from them. On both cars, they added a "Security Registration" $449 fee to the price. They claim this will pay out $5,000 if the car gets stolen. We have insurance and don't need this, but they say it is impossible to remove that charge from the price of the car. Just a cash grab by the dealer. The Bolt we bought had faulty tire pressure monitors and needed and alignment. No problem. If we bought the car (this was on the weekend) Monday someone would call us and they would get it in and have these items taken care of. The very unfriendly F&I guy even had us sign a paper that they owed this work to us. Two weeks later, nobody had contacted us to do this, despite reaching out to them again and getting assurance again that it would be taken care of. The same week our ID4 has a recall, one that VW called me about and urged me to do ASAP. Scheduled an appointment, took it in and the service manager explained it was a software update that could take up to three days. No problem, just get us a loaner and we'll leave it, as this is a car my wife and I share. No loaners are available and after inquiring about when would be a good time to get this recall done when we could get a loaner, I was told there is no good time and loaners are rarely available. So we have to go without getting this important safety recall done... We've enjoyed owning many VWs and Audis in the past but the extra charges, and the poor service department will have us going elsewhere in the future for cars.

They were nice enough, but.. Set me up with an 11 am appointment. Got there 30 minutes early (as I…read morehave a 3 hr round trip) just to find out that lunch break starts at 11 am. Huh? Why give an appointment on the hour you take lunch. Do your clients time mean nothing? So 3 plus hours later I got out of there with a glorified tire rotation as there is not even an oil change required at the first 5k service.

I've purchased five cars in my life, and four of those experiences were with Neal Manser at Kendall…read moreLexus of Eugene. Every single time, Neal has made the process seamless, professional, and even enjoyable. The one time I didn't work with Neal was at a different dealership, and I truly regretted it every step of the way--it truly underscored how exceptional he is. His expertise, attention to detail, and genuine care for his customers set him apart. My most recent purchase was a priority for me to work with Neal again, and it reaffirmed why he is the best in the business. I can't recommend Neal and Kendall Lexus highly enough for anyone looking for an exceptional car-buying experience!

Kyra was exceptionally pleasant and helpful! Most accommodating and flexible to meet our scheduling…read moreneeds!

These guys are great. If you want to buy a car I suggest you do it online and have Dylan and Kevin…read morehelp you. I took a train from Portland down to Eugene and drove away in my new Corolla XSE in about an hour from start to finish. The deal was done online before I got there. They picked me up at the train station in my new car and treated me professionally, promptly, and in a friendly way from start to finish. I got a great deal and a beautiful car with no pressure and 100% transparency.

I have a 2013 f150 with the 3.5l eco engine, after taking it to a previous shop to diagnose some…read moreoil leaks that were discovered I decided to get a second opinion due to the previous shop asking way too much to fix it. I ended up taking it to Kendal ford and was given a much better price to fix everything. After fixing the leaks and a few other issues that were found, I ended getting the truck back a few days later. unfortunately I was pretty disappointed in how little the technicians cared to properly secure both front wheel well liners and a unsecured catalytic converter, as well as a flashing low engine oil pressure light on my dash. I took the truck back and told consultant Morgan Hargen that my truck was not fixed, he was very quick to take the truck back and fix any issues I was having. About a week later I received a phone call stating that all issues have been fixed and it was ready to be picked up and so far so good, I haven't had an issue since. thanks Morgan

I purchased a 2016 EcoDiesel from Kendall Ford of Eugene in March 2024. After paying over $25,000…read morefor the truck, within 8 days, the truck was in their shop for approximately 3-4 months due to complete mechanical failure (including throttle control and fuel system components). Completely inoperable. Supposedly there was an "extensive inspection" on this truck, even though it broke down completely 8 days after I bought it, and it had to be trailed back to Kendall Ford of Eugene. While in the shop for nearly 4 months, numerous parts were replaced to include the high pressure fuel pump, the air filter, the air intake, and turbo flanges. But they never corrected the original issue and it had to be sent to multiple dealerships to even become functional again. 8 days after I bought it. Less than 2 years later, the same issue is still prevalent and worsening (electronic throttle control + DPF failure). I contacted the dealership to resolve this directly, and the only solution offered was to trade the vehicle in at a significantly reduced value (worth almost nothing, as it is once again, not functional) with no acknowledgment of the recurring issue despite numerous service records. I will never go back here for any reason. They value their dollar over you, and aren't shy about it. Even knowing I was a veteran coming off a serious car accident didn't stop them from selling me a vehicle that broke within 8 day of purchase. Do you really think they care more about you? Thank you for reading. I will update this review based on how Kendall chooses to handle this situation. Please comment if you want any source documentation at all.

This place you can see from their reply will refuse to take any responsibility. As many others here…read morehave trans issues it seems to be the MO of their con to sell cars with bad transmissions and then blame the customer. If you want something reliable please look elsewhere. This place is terrible and will say its all your fault. they will hide behind everything they can rather then help you.

I am very pleased with my purchase, and experience at Crescent Automotive, they offered me a much…read morebetter car than I was hoping for. I will definitely be using their services again. I highly recommend this place. They are honest, friendly, and professional.