Creepy experience , I got a false, expensive diagnosis. There are other transmission shops in…read moreOcala ! Do yourself a favors and go elsewhere..

First off let me say that I initially met with Lisa who was very friendly and seemed trustworthy…read more I explained to her that after a check engine light showed up I had Auto-zone run their scanner on my vehicle. They did so free of charge and returned error code P1757 recommending to replace the governor and possibly the transducer in the transmission. I further explained to Lisa that after the governor and the transducer were replaced, the check engine light returned with the error code P0868. She said they could do a full diagnostics for $150 made be a transmission specialist. She made a note of the recent history on my ticket. I told her I would leave the scanner reports and changed parts in my truck cab in case their technician needed to refer to them. A few hours later, a gentleman who I believe to be the owner called me, saying that they would need me to approve an expense of $600 to $900 for them to finish the diagnostic, because they would need to drop the pan to go further into figuring out what is wrong. I declined and asked when I could pick up my truck. He said he would have to see because they would first have to put my truck back together if I was declining to go any further. I confirmed I wanted my truck back and he said he could have it ready later in the day. When I got there i asked what they had done. it turns out they had only plugged in their scanner and printed out the report. The same type of report I had told them Autozone had done for free and that I had left for their convenience in my truck. I paid my $156 and asked to see the report. obviously it returned the exact same two error codes P0868 and P1757. Nothing more. It took them all but 3mn to start the engine, plug in the scanner, turn off the engine then plug the scanner into their computer and print out the report. So when I remembered that over the phone, the owner had claimed that if I wanted my truck back he would have to see to "put it back together" this was a huge red flag as to their honesty and straight forwardness. When I asked him in person why they did not do more diagnostics then simply running a scanner, when they knew I had already done so, he responded that he was not going to have his guys drop the transmission pan for $150. I would not have had a problem if he had been upfront and had explained that his diagnostics would be nothing more than plugging a scanner. i would have likely skipped that step and asked how much it would cost me to get an actual professional transmission diagnostic. When I got home from their shop, I was surprised to realize that my box with the parts and diagnostics report made by Autozone were no longer in my truck. Needless to say I will find someone else to work on my vehicle.

Took my bmw in for ac condenser, general tune-up and oil change. Absolutely great service with…read moreefficient turnaround time. Communicated the entire time. Price was more than reasonable. Thanks

Best shop in the Biz, the only place I trust with any VW/Audi. Luis is extremely knowledgeable and…read moreoffers top notch service!!!

Will definitely recommend and use them again! Very kind and helpful. They are willing to explain…read moreeverything going on and give you advice to help in the future. They had my truck in and out and did a great job over all.

Terrible is the best I can describe the service. I had a specific appointment to have my truck…read morelooked at. I brought it in with a relatively minor problem. Sadly, the shop uses appointments like doctors. Where appointments are for patients, but not for the attending physician. So, I waited a couple of days to get the appointment, and had the truck towed in before the specified time. They never called me, I called them, ONLY to be informed, they never got to my vehicle and it would be the next business day it would be looked at. The shop was closed for the weekend, ugh! I waited until later the Monday afternoon, still no call from them. So, I called again. And, got informed they couldn't look at my vehicle until Tuesday because they were short handed. I finally got a call on Tuesday the truck was ready. When I asked about getting a discount due to the truck languishing in their shop for 2 days, (plus the weekend they were not open). They got really pissy with me about me being irritated due to not getting my truck back "sooner". I was charged the full price. No apologies, MY RECOMMENDATION, IS TO TAKE YOUR BUSINESS ELSEWHERE. ITS A SHIT-SHOW for customer service. Please explaine to me in specific language exactly what an APPOINTMENT is for! They were great at excuses but terrible at service. Never use them!

we took car in; cause battery wouldn't hold charge; they charge $180.00 for inspection, and wanted…read more$4,750.00 for changing: power steering pump, water pump, new battery, and new battery cables; we refused their estimate, paid the inspection; to add insult to injury they left a big swirl scratch on the hood; and never gave us a written itemized invoice.

These folks took really good care of me when I brought in a lemon I had recently purchased for an…read moreassessmen. They are professional, knowledgeable and understand communication is paramount. This is where to go.

Craig is absolutely horrible! Malibu for a noise in the front and check engine light they didn't…read morefix anything on my car and give me a bill for $1215! Our sales guide Don was great, but their service and customer service in the service department absolutely horrible

Knowledgeable & ready to help get your vehicle back on the road in the best mechanical condition…read moreyou can afford. No, seriously... super helpful staff & mechanics who take the time to do what's right for each customer. Long-standing clients & first time customers came throught the door, while I waited for the mechanic to find the reason for the fluctuating codes. 3 hrs later & the elusive reasons were discovered. AutoMasters guarantees its work 100%. I was told my car will be fixed right the first time or they'll re-do it, until finished. Easy to find, with enough spaces in their private lot to accommodate customers. I'll be back!

the service manager was checking out why the service light was on, He spent more than adequate time…read morewith me explaining why, he also had me ride with him and explained the problem. Very informative, he had a tremendous knowledge of his trade. Keith Brown Center Manager was very polite and helpful and very easy to talk to about the problem. He also gave me information on future maintenance for my vehicle, I would recommend them.

This place charged 37hundred for a transmission in a 05 Caddy Seville We got 27 months and 18…read morethousand miles out of it before it failed, and then get told it is out of warranty but bring it in and we will work with you on parts and labor, that is what they said with the first time there, then once apart the price doubled, People be ware, go any place but here, PLEASE B WARE !!! They don't even deserve one star except for there sale,s pitch to get your car and the it apart, then your SCREWED !

Took a vehicle in for a transmission rebuild based upon a quote…read more After Two(2) weeks they returned a vehicle with grease all over the interior, a leaking Transfer case and a transmission that wouldn't shift and neutralized itself in the first few gears. They will charge you over double their quote and use inferior parts that they mark up from $75.00 to $498.00 and $499.00 to $980.00. FRAUD!!! Stay away!!!

While vacationing in Ocala (Feb. 2019) The transmission in our F350 went. We had A1 put a new one…read morein. On our receipt is says there is a warranty of 12 months/12,000 miles. After ONLY 4,000 miles THAT transmission was shot and we were stranded in Texas! Found a transmission shop that takes that warranty. A1 Transmission refused to honor their warranty! The only reason I even have one star is because I had to in order to post this review!

I called the day prior asking if they were able to fix the cables on my window since it would no…read morelonger roll up or down. Thankfully, they were able to squeeze me in schedule the very next day and took care of it within an hour and a half. Everyone inside the business was extremely nice and helpful, it was a great atmosphere and I definitely plan on bringing my car back here for any future needs. These people are genuinely so nice and hardworking, which is not a quality you find for all auto service shops. 10/10 would recommend to anyone.

Finished a huge job on schedule, and under the quoted price. Everyone was very professional and…read morecourteous.

I had them rebuild a transmission. Worst decision ever. These clowns tried three times and still…read morecouldn"t get it right. I took it somewhere else. Problem solved. Avoid these clowns. Signed,Rich Warren.

I got my transmission oil changed here, the staff was very knowledgeable & kind. They really went…read moreout of their way to help me, Thank you!!

Burt does a great job educating me on and diagnosing my vehicle. He also directed me to a good…read morechoice for other vehicle needs. He is now my mechanic.

Took our car here after getting a recommendation from a family member and we could not be more…read morepleased. Everything that needed to be fixed was taken care of in a timely manner, at a fair price. Communication was fantastic, and customer service was top notch!