My wheels and tires were brought to Highspeed Tire by another local shop to be mounted, balanced, and new sensors installed. I received my wheels back from the third party shop and realized they were mounted BACKWARDS, with no wheel sensors. The tires were never balanced. I drove my truck to Highspeed Tire in Belleview after learning from the third party shop that they were the ones to mount the tires to the rims. After speaking with the technician at Highspeed Tire, he told me my wheels and tires were balanced from the inside of the rim. I spoke with the technician a little longer explaining who dropped my wheels off and the work that was supposed to take place. He asked me to contact the shop that I went to and, as we were talking, the third party shop owner happened to show up, dropping off more business. After the technician and the third party shop owner exchanged words, the technician finally came clean and said he never balanced the tires because the other shop owner told him not to. The technician also admitted to mounting them backwards because that's how the third party shop likes them (which is a lie). I asked him to please dismount and remount the tires the correct way, install sensors and balance. I asked the technician if this could all be done without scratching my wheels (they are 26x14 Chrome rims with a 35" mud tire). With that being said, they are very heavy. He assured me that he can do the job without scratching the rims. My truck stayed at his shop for over 5 hours. Once I picked up the truck, I only checked the right side wheels because the technicians were still working on the left side. Once I got home, I inspected all wheels and noticed a big gouge to the driver rear rim. I took pictures immediately. I drove to Highspeed Tire the next business day where I confronted the installer and asked him to look at my rim. Before he could even see the gouge, he started denying it was him. He kept saying his equipment has nothing that could gouge a rim. We got into a very heated conversation and I was asked to leave and the manager would call me. I never received a call so I called the owner's personal cell phone. The owner answered the phone and actually flat out DENIED being the shop owner, TWICE. He then finally proceeded to tell me that he was an owner but his wife runs the show and what she says goes. I finally was able to reach his wife which tried denying that his technician gouged my wheel by saying "He knows what he's doing". I sent her pictures of the wheel and asked her to check the security footage. She called me back and said that I am no longer allowed on the property and that she will not cover any damages! I'm assuming she saw the footage of her technician gouging my rim and also saw another technician putting lug nuts on backwards on another customer's car... yet, she falsely claims her technicians know what they're doing. LOL. So, I ended up spending an extra $300 to have my wheels mounted, balanced, and sensors installed the correct way to fix this horrible company's previous mistake, only to have my rim damaged in the process. I was told I could not be provided a receipt for the work because I was paying cash. read more
