Came to the store 5 min after closing (improper times posted on Yelp) and the guy was super nice apologized and said he would have my sons replacement glasses ready at store opening the next day. Kiddo went back next day at opening and he was in and out with in 15 mins. Great service read more

Carlsbad's best kept secret for iconic eyewear! Great team, friendly and eager service, products are the best in the world, and their prices are way better! read more

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Purchasing prescription glasses online can be overwhelming. I booked an apt at this location for assistance. When I walked in, I noticed a worker helping another customer. He briefly glanced at me but didn't smile or acknowledge me with a simple "Welcome I'll be with you in a moment" He was engaged in a conversation about a return. The customer had an issue with some colored lenses being incorrect, but I paid little attention for It did not concern me. I started exploring the store, admiring the selection and imagining myself in frames while waiting for my turn. After a few minutes, the worker abruptly interrupted his conversation, shouting at me from across the store in a sharp, irritated tone, "Are you waiting for someone?" I explained my reason for being there, and he let out an exasperated sigh before snapping, "He just left. You should have called." I had only been a few minutes late because of San Diego's rare rain during 5 p.m. traffic, but I assumed there would be some grace period, especially since this was the only store in North County. I apologized and mentioned that I just wanted to try on some frames. Before I could finish, he cut me off, saying, "He'll be back on Friday." His frustration from helping the other customer had absolutely nothing to do with me, yet it impacted how he treated me. This poor display of customer service made me hesitant to ask for help or even try on the frames behind the locked glass cases. The entire interaction was unprofessional, unacceptable, and disappointing. Regardless of the circumstances, there was no reason for this grown man to treat me in such a manner. Not only did he ruin my experience, but he also lost commission and left a terrible impression of North County Oakley. My suggestion is simple: either have two people working the floor during the closing shift so no one gets overwhelmed, or train staff on how to better manage customer interactions, process returns, and resolve issues. read more

Finally, some 100% cotton shirts!!! Grabbed some for me! Service was good but nothing about it stands out Value - definitely some value driven Oakley products from clothing to their infamous eyewear. All were good! read more

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Buying prescription Oakley Sunglasses from the optician Mario was a very positive experience. He's very knowledgeable and helped me sort through all the lens options for myself and my sister, also. read more

I came here at closing and Karlie was amazing. He didn't tell me to "leave" like many other people or businesses would have at that time. He was very friendly, patient and answered all of my questions. He was very knowledgeable and explained terms to me that I never heard of in a way that I can understand. He showed me some sunglasses too to better explain. They have a great selection here and I highly encourage you to have Karlie assist you. read more

This place was the largest Oakley store I've ever seen. It had all kinds of Oakley glasses including the NFL version. If I ever needed Oakley products I would come here read more

Oakley Vault - Eyewear & Opticians Near Me - Carlsbad, California

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Visited this location on 12-21-15 Place was busy, staffed well and offered assistance by a few employees right when we walked in the door! Many specials going in for the Holiday Season. Picked up a iPhone wallet case for a great cost! Got a few t-shirts for $10 a piece & clearance snow pants for a really sweet deal! We visit from out of state on occasion. Haven't gone wrong with shopping here & at this Outlet Center. Great prices on a well known popular brand my boys enjoy! Check them out if your in the area. read more

Oakley Vault - Wallet iPhone Case..$10! - Eyewear & Opticians Near Me - Carlsbad, California

These are defective Oakley sunglasses that they would not warrantee without a receipt. Who keeps receipts on sunglasses? Terrible policy I will no longer buy (oakley) products and will do everything I can to tell my friends and family not to. Stay away from this store and this company read more

Oakley Vault - Terrible customer service. They just lost a good customer. Hello Ray-Ban. - Eyewear & Opticians Near Me - Carlsbad, California

Kevin is an incredibly friendly and professional staff member at this Oakley location in the Carlsbad Shoppes! Thank you Kevin for your help today with my Oakley sunglasses!!! read more

Went in to get some glasses and was ignored, a bunch of employees were hanging out and chatting, i wasn't greeted nor acknowledged when i was making eye contact with one of the guys there. I was a bit bummed, so i left. It was a weird experience. read more

Jeremy was great! I had a bunch of questions guarding sunglasses - their options, variations, and prescriptions. He made sure to take the time to answer all of them and then some. I highly recommend talking to Jeremy if you have questions or just need some service. read more

My daughter and i received the best customer service yesterday. by 3 wonderful gentlemen. Jeremy,(store manager), Ruben (assistant) and Kevin (assistant) are tremendous assets to the store. We were able to find everything we were looking for. thank you guys read more

Great Store , Good costumer services and they have a lot options , I ask one of the associates if they have the nose pads for my sunglasses because I lost them , she had some in stock and she gave them to me , I didn't buy anything sorry . read more

Super customer service. I feel Rubin (manager) and the other staff went out of their way to satisfy me as a customer. Also, better prices and better selection than buying online due to in store discounts. read more

Manager was extremely rude and didn't seem to care or have common curtesy. When we asked what time the store opened he said " whenever I feel like it" he proceeded to be rude and when I said I wasn't going to buy anything from that store he acted surprised and said "seriously?" What is wrong with California ? Customer service is getting really bad. Entitled little kids think they run things now. Insane. read more

Great customer service! Josh deserves kuddos! We shop at Oakley often and Josh's customer service was on point!

Nice sales going on here! Buy a regular priced pair and get a sale pair half off? Sounds good to me! Service is friendly, there's a fairly decent selection here, and I'll take any discount I can get on a good pair of sunglasses any day. Came here looking for a replacement pair for the ones I lost in a river in Nicaragua. Found some nice ones-- unfortunately not polarized like the last ones, but just as cute. :D The search goes on, but the ones I got will do in the meantime! read more

Not sure of the young lads name (thing guy with glasses) that was working this morning but he could not have been more helpful, polite or professional. There were 5-7 people in the store and he was working by himself and holding down the fort pretty well. Kudos to him!! read more

Have been screwed over twice at this store when trying to return the frames. They will find some or other reason to not take the frame back. And the prices are comparable to non outlet store or online or LensCrafters. Also the store associates are not aware if the frames are prescription or not. I took them but LensCrafters wasn't able to fill them in. And then They wouldn't take it back. read more

I purchased 3 gifts for 3 different persons. I asked the cashier to separate the bags. The guy in charge Joshua came and said this was labor day weekend that they didn't give away the bags. I had to show him the different sizes that I purchased were for 3 different guys, not my girls who were with me. Eventually, he loved to talk and argue and repeatedly said they don't give away bags. Every time I said something, he always tried to interrupt me until I (customer) stopped him. Firstly, I don't appreciate when he said "give away," because I am a customer purchasing items that simply need to be put into separate bags. Secondly, as a person who has experience being in charge, he needs to learn to listen instead of interrupting what the customer is saying. read more

Manager sucks. Bought a Oakley sunglass from this store and product is defected and they won't exchange because of that. They told me I'm stuck with what I have. Screw the kid that they have as manager. I might as well talk to his parents. Bad customer service read more

Great service! I called this location to see if they have a pair of sunglasses that I was having trouble finding nearby. The girl I talked to was friendly and helpful and told me each color combo they had for the style I wanted. All were marked down and she offered to hold 3 colors for me until I could get down there. Drove down later that day. The place was PACKED with people....... like they were giving the stuff away or something!! It was crazy! I don't normally shop at the Vault stores so I didn't realize that some stuff is actually marked down and not full Oakley retail pricing. I had a different girl help me and she showed me all the colors of the sunglasses I was looking at. Very helpful and friendly. I ended up buying 2 pairs of sunglasses. One was marked down from $170 to $79 and the other from $130 to $79! Two for the price of one. That works for me! read more

As an Oakley fan, I make it a point to come in every time I'm at the outlet malls and I rarely walk out empty handed. Generally, this place is hopping busy, but the salespeople are very helpful and friendly. Excellent customer service overall. However, despite this, I'm docking a star. For the first time, I walked out empty-handed. I walked in with the intention of buying some shoes, however, I found they only had sandals available. The shoes they did have were unsellable leftovers (weird colors, sizes, or unusual varieties). As a result, I ended up buying my first pair of non-Oakley shoes in many years. Oh well, hopefully next time they'll have some more! read more

Using my brother's account so praise Jereme and the other guy at the store today 5/12/2021for their superior customer service. My girlfriend and I went in and received I would say the best service from a retail store we ever got. And I mean we shop at high end brand name stores all the time, instead the ones that work at those places can't even compare to Jeremy's and the other guy's work ethics and attitude. 6 stars it would be if I could give them. read more

Sales rep took my information on 4/5/09 and promised that my problem would not be ignored, and that she would be sure the store manager called me. Still no call as of today.... read more

Great prices, excellent customer services, and the amazing products I'm used too. If I'm ever in the area again I'll definitely be coming back. Love my new sunglasses. read more

Ample parking, gorgeous store, TremendouSSS selection, fair prices, strong warrantee, 1 on 1 attention with NO high pressure sales tactics (just great customer service). I left with an awesome pair of shades for just under a c-note. I was warmly greeted by my sales associate Rashaan, and he really took good care of me, listened actively and got me EXACTLY what I wanted. Great job Oakley, I've been a fan since the mid to late 1980's! Kudos to the manager for having such a keen hiring eye and snagging talent like Rashaan as he is a credit to the organization! I am PUMPED about my new pair of Oakley sunglasses! UPDATE: RYAN (the Ryan with a moustache) WAS A PLEASURE TO WORK WITH, A TRUE GENTLEMAN, AND THANKS TO HIM I'M EVEN MORE INCLINED TO KEEP COMING BACK TO THIS OAKLEY LOCATION! read more

I would recommend Oakley's as the finest sunglasses available but specifically wanted to give a review for the vault at Carlsbad Outlets.

Ruben helped me fix a problem I had with a pair of my glasses. It was an urgent matter due to the fact that I needed it fixed for the following day and it was already 6pm the night before. He was very friendly and took a lot of time brainstorming with me. This is a great example of customer service! Thanks again Ruben! read more

Just came with my mother to this place. I was picking through the shirts and I wasn't sure if the large or the XL would fit me better so I asked my mom for her say on it since I HAD JUST RECENTLY LOST A SHIT TON OF WEIGHT AND IT WAS MY FIRST TIME SHOPPING SINCE I WAS OBESE. My mom happened to be asking the what I assume to be the manager of the place idk his name was Ruben for help with sunglasses. I ask my mom how she felt and before she could answer, Ruben butts in with "how old are you?" And I say my age which is 20 and he's all "don't you think at 20 years old you should know what size shirt you are?" I was a little taken back by this comment cuz he was so snappy in his tone and everything. Like I said I had recently underwent a lot of weight loss and it was my first time getting new clothes for myself. But even so it was not his place to even say shit in the first place. You don't know me and Idk you Ruben so fuck off. Left the store really annoyed. read more

"What be different about this store, than the other 2 south of you?" --- I asked. In his reply about "discount on apparel" -- I was told of "10% discount on eye-wear." As my interest was (coincidentally) prescription lenses, I said that my need was of "clear M-Frame Lenses." I was told that "No discount is offered on such (lens)." I reminded Oakley rep "You just said ALL LENSES." Maybe afterall, it be positive that Carlsbad Oakley Vault NOT HAVE a optometrist; as the job may not be done correct? Or shall this store have an optometrist to compensate --- for the claimed double-standards I was told?? read more

lots of discounted items and selection is decent. i've always been able to find something here that i would like. this is one of the shops i must stop by at when i hit up the outlets in carlsbad. read more

Same retail prices as everywhere else, and not so great customer service. Definitely NOT worth the drive to Carlsbad.