I had the worst shopping experience. A salesperson, older guy, followed me around the store like I was a shoplifter. He literally stood behind or next to me the entire time. Not talking to me or asking if I need help finding anything. After I looked through a rack of hanging clothes and walked to the next rack he would check the rack to see if I took anything! This insult went on for 20 minutes while my Husband tried on glasses. We will take our business where the customers are not profiled and insulted. read more

Oakley does not stand behind their product! If your sunglasses are over a year old but less than two-years-old they refer you to the parent company Luxottica. Both companies are a total joke. They absolutely do not back their sunglasses. I will not be purchasing any of their products in the future. read more

I had a great customer service and experience today. I can be a needy shopper but Annel did a fantastic job of allowing me to take my time and find the perfect pair. I haven't shopped at an Oakley store in over a decade, but I will be back because of this. read more

Will is the only name you need to know! Make sure you seek his counsel if you need anything Oakley related. You're the man, Will. Thank you for your help! read more

Basically these glasses are the only ones that truly fit my face. The store here I had hoped would sell them at a slight discount. Alas that is not the case, but they have a huge selection and everything is actually Oakley manufactured =) The customer service is sometimes ridiculous and sometimes acceptable. Sometimes unless you come walking in like OC royalty errrr rich kids with lots of money to burn and dont have a job because your parents give you everything you could want, you are beneath the service level that others receive. Sometimes if its slow you will receive the same level of service. Pro Tip: You wont ever see their glasses go on sale. You can find them without tax now and then at sunglass hut if they have a tax free sale... The reason that I come here though is that they have random things that I need here and there; ear socks, nose pieces, different lenses for my M Frames, etc. They have all of the options available here. On top of that they also have a some clearance clothes at reduced rates. So if you have the look expect to get the treatment that you would hope for. If not, expect to be taken care of later in due time... enjoy trying on all of their options though. You will find out what does and doesnt fit you right before you buy. It is also nice that you can get any accessories that you need here. read more

I am a fan, too! Everything is great, except for their limited selection :-( Is it because the store is smaller that other places? or what? However, their sun glass collection seems to be really good and complete. And you don't have to call up the staff to unlock the vitrine so you can try them. Some Oakley stores are like that :-/ read more

I love Oakleys, but the service here was a bit disappointing. Sometimes the last pair available is the display pair. That's life - fine. Just explain that to me. Don't pull a play-action fake handoff so that another employee can try to box them up and pretend like they're a different brand new pair. I ended up buying them from SGH instead. read more

Came in and all the employees were hiding at the back bar. No greeting. Asked about replacement lenses and got an "auto tone" you have to go to the head quarters store and they're closed today. Gee thanks guys. You all get an A+ for excellent customer service. Insert major sarcasm. read more

I finally broke down and got a pair of Oakleys for when I go mountain bike riding. After looking around for a good set of sport sunglasses, I finally decided on a pair that both looked good on me and also would be great for flying down a rocky trail without falling off. The quality of the glasses are pretty good and they have a wide variety of options available for particular sunglasses. I did end up getting the lifetime solution and cleaning cloth bundle for $10. For $10, it is definitely worth it. You can go to any Oakley Store or Sunglass Hut for refills. Something else that makes Oakley a great value is for a fee you can replace or change the lens later if needed. So if you lens get scratch up, you can at least change them out without paying for a new set. Overall, I am pretty happy with the purchase. read more

I had the BEST TIME shopping at this store. The sales associate I worked with, Jarred, was AWESOME and went above-and-beyond w/ me. :) I walked in, not knowing what to expect, and walked out with three pairs of sport sunglasses for skiing and mountain biking. I originally went in, to get a gift for my boyfriend's birthday, after looking at Oakley sunglasses online and feeling really overwhelmed about the color and style options. When I arrived, Jarred immediately helped me pinpoint certain popular styles for men, and explained all of the different lens types (there is a specific kind for each sport). He made my decision process SO MUCH easier (I knew I would have a really hard time making a decision when there are so many AMAZING color, style, and lens options). Jarred not only made the experience FUN, he made it interesting and EASY!! :) In the end, I couldn't resist buying 3 pairs of sunglasses - two custom ones -- with cool colors. You can literally customize any pair of sunglasses - it's a really cool, creative process and makes the shopping experience a delight! :) Jarred is awesome and was a real pleasure to work with! :) He's a keeper! read more

Walked into this store looking for a specific watch on two different occasions and got the same results. Went to the counter where I asked generally if they carried "ladies watches" and got two disinterested sales girls who didn't even look up from their leaning heavily on the counter and blandly rearranging merchandise, mumbling something vague. I sound like my mother but sheesh....look people in the eye when you talk to them, speak clearly, look at least mildly interested and try to find solutions. read more

Im a big Oakley fan and this places carried just about everything but what I wanted. Looks like the style and frame of glasses I wanted are no longer carried. I was advised that I could buy the newer lens style and swap it out for the older one but that would be ridiculously expensive. The sales guy was being as helpful as he could but unfortunately we couldn't find a fiscally viable solution. Still a good place if you like the Oakley gear. read more

I checked out the Black Friday deals and ended up buying some items for some loved ones. You get a $10 coupon for every $50 spent. I've been coming here for a few years and have always had great experiences. Terry, who's the manager, is very helpful. read more

Company is ran by a handful of morons! Their advertisement is completely misleading. They say "free two day shipping". It fail to mention they can take how ever the hell long they want to take then send it "two day" shipping!! Last year I ordered a pair of gloves for work and they never sent me the gloves. Never bothered contacting me. I waited a while then called just to be told they're moving the warehouse and probably can't find them. This company is garbage!! There's better companies out there than Oakley's that actually care about their customers. read more

5 Stars for their customer service. I had a return I needed to process today from an online purchase I made and the manager took the time to process it properly in a timely manner. They even made the return process into a training situation for a new employee which is a big plus! Why a big deal for something that should be standard service? I had attempted to do the return at the Brea location and they weren't able to or unwilling to help me process the return for whatever reasons (lack of training, avoiding of processing the return, etc) and this location was much closer to where I was. So thank you again for making the process simple and hassle free. =) read more

Oakley fan here. Checked out the store many times... same Oakley sunglasses and apparel you find at other Oakley stores. This place is located at the Spectrum. Good location, lots of foot traffic. read more

I love Oakleys, they are the only sunglasses & prescription glasses I buy and they are worth every penny. I probably bought at least 20-30 pairs of Oakleys since I got my first job in 1995. They take a good beating and still look good, also they have so many different styles to choose from, it's virtually impossible to not find something for everyone. I love this particular store because it has a lot of selections and sizes, I once visited the store at Victoria Gardens in Rancho Cucamonga and the store was much smaller, the selections are not as good and the staff was not very helpful, they were too busy chit chatting with each other than helping customers. The guys & gals working at the Irvine Spectrum store is helpful but not too pushy, I like that, just very chill. I'm starting to buy more clothes since they come out with some very stylish digs, you just can't go wrong with Oakleys, they got you covered from head to toe, check out their sandals, altough pricey, it's very comfortable and looks good on ya. *If you want to get prescription glasses from Oakley, you'll have to go through an Oakley authorized optometrist and they will hook you up. read more

such a horrible experience here, walked in and was trying to find some sunglasses , mind you there was 4 employees FOUR ! we were trying to buy some sunglasses but no one helped us nor bother to ask us if we needed any help we tried on the sunglasses and decided to buy them but this tall guy with glasses told us to put the sunglasses at a certain spot because they have to disinfect the sunglasses like cool i get it because of the whole covid but mind you we were planning on purchasing them and waiting for someone to help us but the guy rudely told us to put the sunglasses in the disinfectant area. he didn't even bother asking if we needed any help, he just rudely told us to put glasses in the spot. i get it if you're having a rough day but dont put it towards other customers who just walked in and trying to purchase your guy's product. read more

Took forever. They allowed a big dude with a US flag mask to wear his mask under his chin with his big nose and mouth hanging out. Couple that with my time in the store being over an hour. I feel this is the riskiest thing I have done since March. read more

This place is only letting in 4 people at a time and following you around when you enter. Yes, 4 people at a time. Prepare to wait in line to enter. Crazy read more

I have always been an Oakley fan. I stopped into this location to figure out which pair would be my next. I found the frames that worked for me, but I did not like the color of the fram or the lens. I asked one of the young ladies working what other color options they had, and she informed me that they could match any frame color with any lens on the spot. I told her which combination I prefered, Monster Dog with the polished black frame and black iridium polarized lenses, and ten minutes later I was out the door. I wish they had this feature many years ago. read more

This stores staff is great, knowledgeable and friendly! Erica knows her stuff! Both staff members were knowledgeable and friendly, I just didn't see his name badge. This location really sucked 4.5 years ago, the staff could not have cared less about what you were looking for. Seems Oakley revamped this location and hired staff members like the two working this morning that are friendly and knowledgeable. Good job Oakley! read more

I made a few purchases here before, i found everything okay and good customer servive as well. Neither i was impressed nor disappointed. Everything was smooth I would recommend this store read more

I payed for 2 day shipping and 6 days later they have just shipped them out and it will take at least another 2 for them to show up. Don't order from them go to a store that has them it's not worth the time and money read more

Just wanted to share some solid praise for Cayden at the Oakley store in the spectrum. I travel quite a bit and have been to many Oakley stores/events across the globe, hands down I have nothing but praise for the store and Cayden's professionalism. There has not been one time where I've had a negative or below excellent experience while shopping there. All merchandise is always pristine and each employee is respectful and more than happy to lend a hand. You have an excellent team at this location and Cayden is an exceptional find. read more

Best place to look hot and sexy to business conservative but the hot librarian kind. Yes this is all about customer service here with hot response time. And amazing sports glasses. read more

Oakley - Accessories Near Me - Irvine, California

Went in there sunday morning to check out quality sunglasses for running. I was looking for insight on lens selection and frame type. 2 guys who were working there were unhelpful. One guy just walked away to hide in the back room while the other guy walked me over to the glasses section w a dgaf attitude and didn't sell the product, giving me little information to work with. I was not sold to say the least and I will be going somewhere else for my purchase. read more

I wanted to take a moment and share with you an outstanding experience I recently had at the Irvine Spectrum Oakley Store. First I went to a local Lens Crafter (Huntington Beach) looking for Maui Jim sun glasses and was rudely told we don't carry them. Well just the opposite happened at the Oakley store. I met this friendly, knowledgeable, helpful, patient, young lady by the name of Heather who restored my faith in young retail workers. Thank you Heather for your time, suggestions, and overall friendliness. You are a role model and maybe a few of you younger, rude, and under performing retail folks can visit the Oakley store and hang out with Heather. You may learn something Paul read more

I ordered glasses 22 days ago and didn't received them as of yet! The lead time to get perscription glasses here is too long. The price does not match the wait!!! Not pleased with this waiting!! read more

I have been buying Oakley glasses and products my entire adult life. The type of service I received at an Oakley location. Was disappointing to me to say the least. My w square wires have a faulty hinge. So I called in advance to the store to ensure that I wasn't just driving a half hour. If there isn't OC traffic. They confirmed they had a screw or something. Then upon arrival they didn't have a screw they tell me the hinge is stripped and I don't have a receipt for warranty... I can walk in to north face and they warranty SHOES for LIFE no receipts... you give me 2 years on a pair of sunglasses that get stolen more often than break.. I want to sell all of my Oakley stuff right now. read more

Tons of selection, great location. Staff is always chill and helpful. Sick spot for Oakley shades. read more

I love Oakley I spend way too much on them. The reason for this trip was i received a catalog in the mail from them and they included a card to fill out and bring to the store for a free drawstring bag so i was too good to be true mind set so i headed down there Saturday morning got to the Spectrum around 10am ish boy i didn't know that the majority of the stores opened at 11am so i had walk around and browse in any of the stores that were opened and stopped by Starbucks and got some coffee then went back and waited when they opened another man and i were waiting we went in he told the gal he got an email for a free bag and i said i have one too so she let us browse around so i said i'm ready and she was cool she only asked me once am i sure there is nothing else i want to get i said nah just the bag so she rang it up put in a bag and i was on my merry way. Nice cool free draw string bag sahweet now what to use it for lol right now my Wii DJ Hero console is in it lol. read more

Picked up some new glasses today. The turbine with polarized and prism lens very good customer service by a lady named Aranza. Was very help full on helping me find my first ever pair of Oakleys!! read more

Love Oakley!!! Awesome location! 5 star customer service! Thank you Vincent for "knowing" your product.....extremely helpful!!!

Oakley's are the shit. I just bought my first pair ever last weekend while on vacation and I am extremely pleased with them. Make sure you spend the extra money and get the polarized versions cause they are well worth it. The guy who built my glasses was extremely helpful and knowledgeable. And whoever the blond girl is with the tattoos, don't be a snobby bitch to customers and just stand there. Enough with the ranting, if you need some shades, hit up Oakley. read more

My boyfriend broke his frames so we called before hand to see if they were able to replace them, the gentleman that answered the phone provided the upmost customer service and assured us that they would be able to fix the frames. When we walked into the store we were immediately greeted. We then addressed our issue and the sales rep had my boyfriend's sunglasses fixed within minutes. My boyfriend left content, not only because they fixed his sunglasses but also because they offered him a good deal on a new pair of shades. read more

Oakley makes the best products, hands down. They stay on top of trends and do what most manufacturers won't. Was greeted promptly and helped with what I needed. If the military contracts Oakley for our troops to protect their eyes, then this is the best for my eyes too. read more

Awesome!!!! Let's just say I am picky. Service and product are spot on!!!! Thank you for your help. read more

Jordan was extremely helpful and knowledgable with building a pair of M2 frame glasses. The whole process was super quick. We were able to customize just about every detail of the glasses. Had a wonderful experience. read more

Went by here today to check on a new pair of sunglasses for my wife. She saw a pair recently in an ad so we thought we'd stop in. The service was spectacular. We were greeted with a smile and some very good discussion on the glasses and how they were made, warranted and how to properly clean them. The prices are what you would expect, not a discount store or outlet store. Excellent service and a great product make for a fantastic experience at this location. read more