Hugo helped me get my wallet repaired at their local shop !!! At first I went to a location at the Long Beach and they weren't able to help me !! Lake forest was a different story ! Thank you so much guys will definitely be coming back for my next set of boots. read more

Today Mr Anthony measured my feet for a pair of work boots I will purchase next week from the store. His knowledge of the Redwing products is outstanding and his customer service and professionalism is awesome . read more

I had a great experience at Red Wing. They didn't have my size in stock, but Craig went out of his way to order several pairs in different sizes so I could find the perfect fit. I ended up getting the right size thanks to his help. Really appreciate the service and patience highly recommend this location! read more

Salespeople are friendly and had the boots I wanted in stock. I was in a rush and they got me in and out fast!! Great store!!

Went in looking for Redwing Iron Rangers and was met with over the top service.They fit me on their machine to insure I had the proper size which was great because I was a whole size down from my normal shoe size and if I would have bought online there would have been issues.Its nice to see a company care about customer service these days (the staff where friendly and knowledgeable about the product they sell).Love my boots and am now a customer for life. read more

Red Wing - Red wing Iron Ranger cooper rough and tough - Shoe Stores Near Me - Lake Forest, California

Hate to write a bad review but I felt it's necessary. I have worn Red wing boots for 30+ years. I advise all of my guys to wear red workfare due to the quality and service normally given. Today was a shocker. Came in to buy my normal set of boots but decided to get them in black this time. Try them on and buy them. Instantly I noticed they don't feel the same as my previous boots. I then noticed the indies are different. Ask the guy helping me and he states those boots don't come with them. They are the same boot I have work for 30 years jsit black. So I ask him if I can get insoles. He says no problem and gets me some. I then ask him for new laces for my older boots I wore in. He hands me laces. We then go to the cash register and rings me up for $350. When I ask him about it he says the items I added. insoles that have always came with every pair of red wings I have ever bought I. Ow have to pay for them. Then he also charged me for the laces, which for as long as I have worn red wings They have always made sure to replace laces at no charge. I then ask again and not because I'm cheap or can't afford them, but I'm shocked that things have changed so drastically (keep in mind I buy a new pair of $300 boots every 18 months and wear red wing exclusively). So although there is not a better boot in my opinion and I have Worn them every day my entire working life. I doubt I will spend any more money In this store due to the nickel and dime mindset and the fact that a $300+ boot should come with all the items they always have. read more

Red Wing - Shoe Stores Near Me - Lake Forest, California

I've been a customer here for coming up on 20 years. I've had mixed experiences, but the staff seems consistently aloof and unwilling to help when needed. The product itself, however, has always been good and we have family in the area so I always make it to this location when I need new boots. I had a pair of boots whose soles completely disintegrated on me, not from use but just substandard material, so I went in and they just shrugged and basically said; "sucks for you". I pressed the issue but they were completely unwilling to do anything at all to help. I could halfway understand it if that was the company policy and they were just toeing the company line, but when I contacted corporate customer service they were willing and able to help which tells me that the employees at this location just didn't want to be bothered with trying to help a customer. read more

03/13/22 Needed to pickup a pair that was reserved, sure enough it was there. Also received great customer service! Staff was very helpful.

I came in Monday to get some boots. First this is the first time I've been here I thought it was like a Payless shoes kind of thing but my dad told me they sell boots I was completely blown away by how nice it is. Hugo greeted me and helped me from the time I walked in to the time I left. I took the survey so as far as Red Wings they can read a survey but this is really for Hugo this dude has insane customer service skills I am so blown away I also have work at a JW Marriott which is a Four diamond resort and I had to take a two month customer service class before I could even begin working and he literally has blown everyone that trained me over there out of the water thank you Hugo. You'll do good no matter where you go in life I can tell you have the gift of gab. read more

My husband and I went to Red Wing Boots on memorial weekend. As soon as we entered the store we were immediately greeted by an employee by the name of Hugo. My husband was looking for a specific boot and Hugo took the time to explain in depth and answer any questions regarding the quality of the boot and he was very knowledgeable in explaining the contents and the dynamics of the boot. Hugo also briefly acknowledged other customers that came into the store while he was assisting us. His attention to detail and customer service skills are outstanding. Having employees such at Hugo represent Red Wing Shoe store is what makes a company successful. I would highly recommend this store because Hugo will greet you with great customer service. read more

I'm going to start by saying what a great job Redwing shoes did on my boot repair. They resoled my king toes and put new protective black caps on. Thank you Redwing shoes for being a great company all us working men and women can depend on. read more

Red Wing - My boots that got repaired by Redwing. - Shoe Stores Near Me - Lake Forest, California

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customer service amazing. The staff went above and beyond to find the right boots and fit. Made sure the boots fit me perfectly! Extremely clean and well organized. Products were recommended to what I needed and explained products very well. Nestor helped us through our shopping experience thank you! Will definitely return! read more

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Was starting my new job on a Monday and wasn't sure what the uniform was so I texted my new manager and he said boots were a mandatory part of the uniform. It was 345pm on Sunday. I immediately looked up redwing. Their store in lake Forest closes at 4!! No way I could make it I live in Dana point, so I start looking for alternatives, nada. It's now 352. So I call the red wing store and Hugo answers. I explain the situation. He responds I can wait alittle after but not too long. I book it over and arrive alittle after they were supposed to close and Hugo greets me and helps me purchase my 1st pair of redwings. The shoes are great as well as the follow up from the company. Great experience read more

Red Wing - 2 weeks worn in and not as bad as I expected - Shoe Stores Near Me - Lake Forest, California

Craig was so awesome and helped my boyfriend find the perfect work boots. My boyfriend shattered his foot a while ago and Craig was able to help him find a boot that fits his injury. We appreciate you Craig and thanks for your advice read more

Great service and product selection. Hugo took his time explaining the different toe protections on work boots and 3D scanned my feet for the best fit foot sole. Highly recommend at this place if you are looking for work boots and professional service. read more

Great customer care employees, they take the time to figure out the correct comfort for each style of shoes to customer. Small store so not a lot of workers, but when they help they give it their all, with guidance when trying the shoe on. Great quality over all of a work shoe/boots read more

Call before you go in since they may not have your size or model in stock. This is the second Redwing store that doesn't have a size 10 (With a three week back order). Why have a shoe store if they don't carry their shoes? I'd order it online, but I hear their shoes run a half to a full size bigger. Strange way to do business. I've got a lot of choices for boots and I'm not willing to work this hard. read more

I've been wearing red wing work boots and shoes since I was a young man growing up in the Midwest. The salesman at this particular location always do the reputation and brand proud. read more

Bought my first pair of Redwings today. The salesman who helped me today was phenomenal. Knowledgeable, professional, accommodating, and understanding. I'm a lifer thanks to him! Great experience and I highly recommend this location. read more

I went in for my first pair of Red Wing boots with no knowledge on boots. I was immediately greeted by a gentleman named Lynn. He was Extremely informative, patient, and helped me find exactly what I needed for my new job. 10/10 customer service. Highly recommend buying your boots here. Ask for Lynn! read more

Excellent customer service! Large selection of boots and accessories on hand. I visited specifically for a new pair of boot laces. Seriously you don't know how hard it is to find places that sell appropriate sized boot laces; it seems in our 'big box store' world it's Amazon or nothing! Well Red Wing had a good selection in the store and I was on my way with exactly what I needed. The guy that helped me also took the time to answer some questions I had about their boots. I definitely appreciated the time he spent to help me out. read more

Rafael has such awesome customer service. I can't believe my favorite boots look brand new again after so many years... thank you. I came in and you were the only one working in the store at the time- but you still helped everybody and did an excellent job with both pairs of my boots. read more

Red Wing - Rafael has such awesome customer service. I can't believe my favorite boots look brand new again after so many years... thank you! - Shoe Stores Near Me - Lake Forest, California

Outstanding customer service from knowledgeable staff. Recently decided to invest in high quality, handmade leather boots for both utility and style purposes. After some online research I decided it best to go in person to try some on. The young gentleman working the shop was very friendly and welcoming. It was apparent that he'd spent many years working with high quality footwear. After some shopping around in the store I decided on a pair of the Iron Ranger boots. They look beautiful and fit like a dream. At first fit it's obvious that there will be a significant break-in period. Now this break-in period should be taken seriously. I did not. I spent about a week wearing the boots a few hours a day and on the second week of owning them I took them to West Texas to work in the field for up to 10 hours a day. This was a mistake because they were not totally broken in. They left a very painful spot on the top of my left foot that persisted with any pair of footwear. Upon return to California I brought the boots in to the shop in LF. I did not want to return them as I still loved the look, the fit and function. Rather, I sought out advise on how to remediate the pain I was having. The same young man that sold me the boots helped me and found a particular spot inside of the boot where a part of the leather was still stiff and somewhat folded over and was the source of my foot pain. He took the boot into the back and used some tooling to loosed the stiff fold and when he brought the boot back out and I tried it on the trouble spot was as if it had no longer been there. Additionally he guided me to leather boot cream to use on my now roughed up boots. It worked like a charm. Immediately restoring the fresh, we'll hydrated look of new boots while maintaining the beautiful copper color of the leather on the Iron Ranger. I hope to own these boots for years and years to come, and will gladly be going back to this store for follow on purchased and service. Five stars all around, and I'm happy to support a company that is hand-making high quality good like these Red Wing boots. read more

Went in to look for some work boots. Lynn helped us out and had the best customer service that I had in a long time. Thank you so much Lynn for your excellent customer service, we will be returning again. read more

Awesome place just bought a new pair of boots for walking around. My main review though is the fact they replaced my old boots for free because they were not repairable. Amazing customer service I will definitely be a loyal customer this is now my 4th pair I have purchased and defiantly not my last. Other boots can't compare to red wings. read more

Excellent customer service and very helpful. John helped me out with a pair of Iron Rangers that were a little to wide and this didn't come to light until the boots were well worn, not expecting much or even an exchange, John orders me a replacement pair at an awesome price.... I could not have asked for anything more. I also bought a pair of Woman's Iron Tangers for my wife and he extended a discount on those as well. Well after taking care of me so well, I referred him my daughter n law and sons fiancee both of which bought boots from John... thank you John, I appreciate all you have done to keep this customer happy and always coming back for more boots....keep up the great work.....Joe B. Rancho Santa Margarita read more

I bought my first pair of red wing work boots a little over a month ago. Following ELVIS knowledge of the boots I spent roughly about a 20 to 30 hours on breaking in the boots and now they feel amazing. I have been an electrician for over 4 years and have been through almost all the brand workboots throughout that period except Red Wings. Talking to ELVIS I have come to realize that there were many things that I was unaware about work boots and have not been purchasing the right type of boots. Thank you for knowledge and great customer service. read more

Bought my first pair of Red Wings today and couldn't be happier! Went in yesterday not really expecting to find anything (I wear size 14 and don't typically have luck finding anything). I found the model I liked but they only had them in black and I was pretty set on brown. They called another store and told me to come back the next day at 10:00am. Went in today and sure enough they had gotten them transferred already. I pried a little on how so fast and turns out I was working with the owner the day before. He met someone in Santa Ana and hand carried them for me! All of this is great but the icing on the cake is he did this all without any kind of commitment from me to buy. Thanks again to the Lake Forest Red Wing location for the excellent service! read more

5 stars all the way. Great place for shoes and amazing quality.. Chris was extremely helpful and I look forward in going back..

The guys here are really helpful and knowledgeable, if your in need of workboots this is the place.

Jon was well skilled in their merchandise. Was very helpful and patient to my questions. Definitely knows his shit. Walked out of there with a new pair of boots and will return in the future with my business. read more

John was very helpful, he went above and beyond to make sure I was happy with my wallet purchase.

Great place with great shoes! Last forever! Staff is very helpful and friendly..... Ask for the manager chris hoppie if you want good service read more

Quick service. Small store. Women's selection has always been limited. If you saw something online ask and they can usually order it for pick up for you. However they may forget to call you when they arrive ... calling before going in too cam help ensure they have what you need. read more

Have bought three pairs of $150 safety shoes here because of brand name and have been happy until now. Tried to exchange my latest pair because they hurt my feet / ankle. I thought Red Wing had a good return policy until I tried to get exchange but the manager went into several excuses of why they are hurting my feet even though I have bought two exact pairs of shoes before with no painful results. He told me to wear for another month and come back and he would see what he could do. Well I am not going to suffer for a month of pain but I doubt that I will go back to Red Wings after that experience, there are less expensive safety shoes out there for sure. read more

I have owned Red Wings work boots since the late 70's, the same model I bought originally I still wear today for work. If you are on your feet for hours like the business that I am in there is NO other foot ware that you should trust your feet or back to, none. They are not cheap, a pair will run you between $165-225.00. The boot that I wear I get at least 6 years out of a pair and go through about 2 pairs of souls. Red Wing resoles for around $80.00 a pair. I know guys that I work with that go through two or three pairs of cheap boots a year. I tell them that they should get a pair of 'Wings' and be done with it! They ask me how much they are and I tell them, they roll their eyes and say too much money! They tell me that they get their boots for $60.00 a pair. Well two pair a year is $120.00. I keep my for at least 5 years....well you do the math. I don't have foot problems, I don't have lower back problems and I swear that these boots are the most comfortable foot ware that I have ever owned, hands down. If you work on your feet for hours and hours, you are doing yourself a disservice, to your feet, back and body if you don't buy a pair of these. They will also mix sizes and widths if needed. Worth every penny spent. read more

Service oriented staff, Amazing Product. I have a wide foot and wish they had more choices to accomodate me but for now I am very thankful for the boots I have. I am sure they will last a lifetime. read more

Brought in a pair of work shoes with a sole that broke clean in half. At first, he took a look at the shoe and said it was obviously a defect, given the condition of the other shoe. After looking up the sale an finding the age of the shoes, no longer a defect. Its my fault because of how I wear the shoes! Very disappointing. These guys don't stand behind the shoes they sell. Despite their claims about the shoes being "built to last," they have no interest in taking care of repeat customers. Perhaps they should inform customers before buying a pair of $200 shoes that they should expect to be replacing them every 6 months. Built to last? Better hope you dont get a defective shoe. Moral of the story, don't shop here. You might expect with a title like "general manager," Chris Hoppie would have the ability to stand begin the product he sells. Sadly, he claims that he doesn't and has no problem slandering the business practice of the manufacturer of the shoe that he sells? What a hack. read more