Stellar, one-of-a-kind crew. I'll definitely be back soon. Special shoutout to Julius!read more

For a big brand like Hoka I was expecting a store significantly larger than the one in Southcoast…read morePlaza, in the newer section with the pedestrian bridge connecting it to the mall. The displays are grouped by gender and type, such as road running and trail. I thought the foot analysis device was interesting, but once I figured out how to use it, it suggested a full size larger than virtually all the shoes I have bought direct online, ir at REI. In particular, I was trying to replace a favorite trail shoe with the new Challenger 8 model, but unfortunately, they didn't have my size or a range of colors to select from. I wasn't certain enough to buy the pair that fit best, but seemed a bit large (I was correct, ultimately). Too bad, the color was far better in person than viewing it online. While I didn't buy the anything, it was still nice to see the selection and layout. I do recommend trying before buying online, especially here in Socal, because the main distribution warehouse is in Moreno Valley and sometimes orders arrive within a couple days. I did buy a pair of the Challenger 8s at the REI in Tustin because I found my size there, but had to compromise a little on color. Oh well, great shoes overall regardless.

Got a pair of shoes. Their process to try on shoes is unique. You pick the shoe you want, you try a…read morestock model of it for the size, then you choose the color you want for the sales person to grab for you. Pretty big store that tries to give the boutique vibe. You can pay with the sales rep on a mobile device. Knocked down a star since you feel a bit hounded on initially when you enter the store.

I had a really uncomfortable experience at this location…read more I asked an associate if I could try on a specific pair of LightSpray shoes. He told me they were very expensive, intended for marathon runners, and that they generally would not let someone try them if they only planned to use them for walking. He also mentioned that serious buyers might not want a pair after other people had tried it on. I was not even offered one of those dummy shoes for sizing. The way it was said felt dismissive and left me feeling like I had already been judged as someone who was not a serious customer. What confused me most was that a few minutes later, the person shopping with me asked to try the exact same shoe and was allowed to do so immediately, without being questioned about how they planned to use it or being warned about the price. I brought the situation to someone who appeared to be part of the management team. Although she apologized, most of the conversation focused on explaining the store's procedure and suggesting that I could have asked another associate. That did not really address why the same apparent rule was applied differently. They later offered a discount on the other person's purchase and asked whether I still wanted to try the shoe, but by then I no longer felt comfortable shopping for myself. I cannot speak to anyone's intentions, but this interaction left me feeling singled out, embarrassed, and unwelcome. I hope the store reviews how employees explain their policies and makes sure all customers are treated consistently and respectfully.

STAFF WAS AMAZING!!! They we all welcoming and attended to our whole group. Leslie helped us out!!!read more

BEST CUSTOMER SERVICE EVER Ordered online , Having problems…read morewith size for 2 pairs of Nike , called there and Fedlu one of the store member helped us to exchange and find the right size . Really appreciate Fedlu for your amazing service

I stopped by this location as we don't have too many retails Timberland stand alone stores in SoCal…read moreanymore and was pleasantly surprised by the selection, merchandising of inventory and deals when I visited. They were doing a buy one get one 50% off deal when I was there and it was applicable to a majority of the items in the store (except for their classics of course). I was able to get some boots and sneakers for a good deal. Michael was helpful and super friendly, really appreciate quality service from a store and would definitely come back here again for any of my Timberland needs! These are located at the Outlets at Orange so parking is available in this area although it will tend to get crowded so definitely allow time to go early or on weekdays to beat the crowds.

Fantastic experience at the Timberland store in Orange…read more I came in looking to purchase a pair of Timberlands, and right away the reps working at this location were all very helpful and welcoming. Zaira and Michael both provided excellent customer service. They were quick with their service, responsive, and genuinely helpful throughout my visit. The reps made the process smooth and easy without feeling rushed. The store itself was very clean and well organized, with a great selection of shoes to choose from. Overall, a fantastic shopping experience thanks to Zaira, Michael, and the team. Highly recommend this location!

I brought My Daughter here to choose out a pair of Mary Jane's for school. Let me tell you since…read morethe moment we walked in to the moment we walked out. It was pure professionalism with a smile with a mountain of the best Customer Service you could ever hope for both of the employees working here a woman with tattooed, arms, and a gentleman with tattooed arms. I forgot to get their names, but it was a Sunday morning. August 9th. They helped My Daughter find the correct fit, and the right shoes that she wanted. He took so much time and care to speak with her so nicely and courteously and professional. They asked her questions and they gave her advice to figure out what the best fit for her was they listen to us we had conversation and let me tell you they truly knew their craft. They were more than excellent at their job. I was so thankful that we chose to come here and we had the privileged opportunity to meet these two they were great. They treated us like human beings. Let me tell you anyone else comes here to get some Doc Martens your luck I've dealt with lots of people trying to get some shoes or something else and other people wouldn't even make eye contact these people treated us like friends, human beings, and valued customers and I highly appreciate it. I highly recommend anyone of any age men women children you want some docs come here they will help you out for a father like myself to bring my daughter who I love very much to see her treated so well someone should just take their time and be patient with My Daughter who is a little bit shy got me choked up so it meant a lot to me to come here and be treated so well we came for one pair of docs and left with two pairs of docs .I learned some things while I was here too. My family likes Doc Martens especially my wife and I can't wait to bring her here too thank you very much to the two who worked that day and helped us. You're the best and I hope you're recognized. You truly deserve it. I highly recommend this store and the people who were working here that day. I wish I would have gotten their names. I will always remember how well we were treated and be thankful how well My Daughter was treated.

I just love dropping in to see what's new and sure enough I found the cutest purse this time. They…read morehave so many great selections for shoes and purses but I found one perfect for me. The service from the employees is always so friendly and helpful. The vaue for the items is great compared to other places.

Another toy store for me. Big 5 has almost everything for any sport…read more If I need something unusual or unique and it's not pricey, this is the place. This time it was water shoes. Bought another pair of Body Glove shoes. Tried the Sand Socks. That's different! (REI doesn't sell.) Interesting feeling. The service is pretty good as they greet customers when they arrive. Always helpful. And they know the products. If they don't, they will find out. This location is convenient, plenty of parking in front, near all kinds of businesses. Highly recommend a visit first to see if they have any special deals.

Didn't get the name of the young lady behind the cashier. She was very helpful when we were in a…read morerush ti purchase a gear. Proactively helped us until checkout. It was like a drive thru purchase and made it in time to where we supposed to go.

Service was awesome! Staff was so kind and helpful. They attended to my needs and even the needs to…read moremy friends and was just an inviting place to be. Definitely will be recommending this place and coming back here for more!

So happy store was open early on Sunday morning! Sophia was super helpful and very patient…read morehelping me pick out some work boots, as well as attending to other customers. She was very friendly and knowledgeable and the store has a huge selection!

The workers here are so helpful, kind, and patient. Jade was particularly helpful in assisting me…read morein finding styles that suite my preferences and demonstrated amazing customer service skills. Will be returning to this location for my Dr. Marten needs!

Store itself is very nice , sales people were knowledgeable and helpful . However the product…read moreitself is garbage. I bought Dr, Martens Oxford -made in England . I've only had them for 9 months and cracking 3 inches above shoelaces ( right and left shoe ) . I was told that they are made very well and would last ... not true . More times than not - quality doesn't always = how much you pay for an item . I called the store and they could not do anything so they gave me an email . I attempted to email Dr, Martens with picture and never received a response . By the way I paid 210.00 for the shoes . This is a one and done for me . It's not about the money , I just wanted to acknowledged as a customer.