Stopped by Nordstrom Rack in Laguna Hills today to do a bit of holiday shopping. The customer service was very good and the store is well stocked for the holidays. Nice selection of merchandise and lots of value. The prices and quality of products are quite good. This store and the one in Laguna Niguel are on our favorites list and we bought some nice tennis shoes and socks while here. Highly recommended read more

We stopped by Nordstrom Rack in Lagunawoods very impressive well stocked store. The staff were helpful and friendly. Me and my wife both found deals on quality merchandise. You'll spend some time if you don't have an idea of what your looking for because there's so much to check out. We enjoyed our visit and will return read more

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I'm very disappointed with the experience. The manager (I believe her name was Rochelle or Rachel) didn't help at all. My watch had a clear defect -- nothing was broken or scratched on the outside, it looked perfect -- but the minute hand inside fell off and was just dangling around. I tried to get help or at least a credit, but received no support whatsoever. Very frustrating experience, especially considering the watch was in excellent condition except for this internal defect. read more

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I always like to stop by this Nordstrom Rack location when I'm in the area. They have good selection of shoes here at times. Or maybe I just had some better luck days. Lately, perhaps within the last year, I haven't found anything good in my last few visits. The store can be a bit more organized though. Some areas have bunch of clothes piling up or the accessories were such a mess. read more

I was just picking up an online order and did a little shopping inside. For some reason, this store is all by its lonesome, with demolition activity all around the footprint of the store and parking lot. I'm not sure whether there is a new development planned, but there was a whole bunch of parking spaces throughout the lot. I kind of felt sorry for this store, as the foot traffic is limitted to construction workers, with no real shopping or stores nearby. I'm hoping this store survives, as it seems pretty nice inside and in a nice area of Laguna Hills. read more

Nordstrom Rack - Frontage - Department Stores Near Me - Laguna Hills, California

Many years ago I did a lot of my shopping here at Nordstrom Rack, but my recent visit I almost turned up empty-handed, if it weren't for the Levi's 501 destructed jeans shorts that my daughter chose. I was surprised to see the amount of long jeans selections that were available in the women's section. Racks and racks of different brands filling up most of the section. There were some average looking tops at some astronomical prices that barely caught our eyes. I told my daughter that many of those solid colored staples could be found at much lower prices at stores like Forever 21 and Old Navy or even Target or Walmart. We originally came here to look for a nice dress for her upcoming Winter formal, but I must say that their dress section was terrible. Not much of a variety in terms of options or really anything in her size. We ended up going to Macy's instead for the dress. Once we got home I did a quick search on Amazon and found the same pair of shorts for sale for the same price online there. I'm not sure if that makes me happy or sad. It for sure would have been easier dealing with Amazon than driving down to the store, but oh well, such is life. read more

The selection of shoes are enormous, we found what we needed but I wish they had an electric mobile shopping cart since I am disabled and difficult to shop around the store. read more

Staff: They were neither nice nor unfriendly as no one asked if we needed anything. However we were helped at check out by Erik. He was nice and went out of his way to pack up our items in different bags to prevent glitter from a decoration from getting on our clothes. Very much appreciated this. Quality/Quantity: Good size store with a lot of good inventory. The store was clean minus the kid shoe area which looked like a tornado hit it. Value: Pricing here was fair with some good deals. We ended up getting 2 sweaters and holiday decoration. Overall: We will be back. read more

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I love this location! Been coming here for years it's right where the Laguna hills mall use to be so always lots of good memories. The manager is nice everyone I go in he's a tall gentleman always friendly and helpful. I love the selection and the great sales! read more

I love this store. The men's department always has great deals, and a plentiful selection. Found a killer pair of Robert Graham shoes that were $265, marked down to $80- with an immediate $40 credit if you opened a Nordstrom account. Nice shoes for $40? I was spending more than that in high school for shoes! Thanks to Roni, Reza, Chelsea, Daniel and everyone else. It's a pleasure shopping at this location. read more

Nordstrom Rack - Sick Robert Graham shoes - Department Stores Near Me - Laguna Hills, California

This store is a gigantic mess! Every time I go in there to shop, and I get there at opening, the place is a wreck. Piles of clothing, dirty counters/floors, etc. I know they are not the actual "Nordstrom" big store, but being they have the name in theirs, there should be some level of civility inside. Even the workers are always unfriendly. I don't get it. I get better service at TJ Maxx. Guessing it's their manager, because the Tustin location is slightly better. read more

Horrible experience! I got home and realized the cashier, named Elizabeth, charged me for 2 shoes that I never purchased. I went back to the store several days later to explain the situation. They said they had to call security to see the issue. They refunded me one pair of shoes after explaining over and over they charged me twice for something I never received. Obviously the security in the back didn't watch the footage or else they would have seen this happen. This is unacceptable especially from a large corporation. I will never be shopping at this location again. read more

One might think that having the name "Nordstrom" in its title, you would get quality clothes at a discount. Not true on any level. My wife bought me some sweats and they started to fall apart almost immediately. I brought them back and the store gave me guff for having "worn" them. Anyways, I used my credit to buy the same sweats and they also are starting to fall apart. A week later, I needed a shirt for a party I was going to and bought one from another Nordtrom in San Clemente. ( I was already there with my wife) The shirt started discoloring almost immedietely. Not only that, I went online and found out that I could have gotten it cheaper. Discount crappy clothes should only be bought from discount crappy clothing companies. Not a company that has the name Nordstom in it. read more

I came in today looking for a specific pair of pajamas for my husband to see if they were in stock in the store before I placed an online order for the item to be shipped to the store. I asked an associate to assist me with locating the specific item in the store and I was met with nothing but attitude and disrespect from her. She acted as though I shouldn't have bothered her with my question even though it is her job to assist customers with questions.. As an HR professional, I would highly encourage to train your staff on how to be respectful and kind to customers - as that is the baseline and minimum requirement for customer service roles. read more

If I can give negative stars I will. Went to Laguna Hills location. Dealt with a "Manager" Mark. My return was a day late. He won't allow me to return it to original form of payment. Supposedly, it will be unfair for others. The items were never worn, all tags are attached and it is a day late! Long story short. Went to a different location. The cashier looked up the receipts. It turns out she didn't need to call the manager. She was able to return the items in my original form of payment. Waiting for the District Manager to call me for the unpleasant experience at this location. read more

I LOVE this Nordstrom Rack! They have all the good stuff! I have been to other Nordstrom Racks, where everything is all picked through and rundown. This location is very upkept, and items are always in place. The clothes are organized and placed with other clothes in the same style. Their selection of sunglasses is nice too!!I bought some QUAY sunnies for $11?!?!? That is unheard of. I also bought my grandmother some new walking sneakers and she was very happy with the selection they had. We were there for almost an hour trying to decide what pair to get for her. We finally decided on a purple pair. (Her favorite color!) I highly recommend this location because they have the best selection of clothing and accessories. read more

Nordstrom Rack - Department Stores Near Me - Laguna Hills, California

I use to work at Nordstrom for 9 years, the customer service here is atrocious, cashiers completely utterly rude. I bought something online, forgot to pick it up so they returned it which I understand but when I purchased it, it was on sale and when I asked if I could get that same price since it was just returned the manager says said no that's not their policy which I know is false because I used to work for Nordstrom's deeply disappointed can't believe the doors even still open read more

I was super unhappy to be targeted as a thief in this place. the yeti of a nazi troll they have the nerve to called manager thought I was stealing. I regularly go look for clearance section I did my business purchase left the store and after that I proceeded to BevMo came back to my car then leave just like any normal day as anyone would when you're done shopping. Then I looked up at my retrovisor and I though I dropped something because they were casing the parking spaced I parked. So I got curious and turn back then there's a young guy telling me that I put something in my purse. He even said that the manager did profile me cause am a Latina and he would speak of my behalf gee this people really are screaming for a lawsuit one day they will mess with a wrong person. read more

Extremely unhappy on the customer service I received. I purchased a Jean pants as the souvenir for my brother-in-law in another country but the size was wrong when my family received it. I purchased another same exact one with the right size but it took me 4 months to get the original one back to US. I explained to the store manager and even showed her my flight ticket that I went to another country and brought the pants back and that's the reason on passing the acceptance return policy but she refused to return, store credit. Even rejected exchanging it with the right size that they still have in store and when I told her this pants is not usable for anyone in my family she said donate it How many customers have you had so far that showed you the flight ticket? There is something to consider calls EXCEPTION!!!! read more

I'm giving this location 4 stars for a few reasons. I've been visiting this store for a few years now and I hink it's one of the better Rack stores. The checkout staff is consistently really pleasant and helpful. The store is more organized and neat that any other Rack location I've been to. This is the store that I don't walk into the shoe section and trio over piles of shoes left by customers and never cleaned up. It's not as large as some but the selection is pretty good. The dressing rooms are in good shape and pretty clean as well. They have a reasonable selection of designer handbags for a store this size too. If you want Nordstrom fashion at a discount this is a very good option. The home products are pretty limited here so this is a fashion focused location. read more

I purchased a shirt online along with many other items. Tag still on, never worn, but yes past the 45 days. The register lady asked manager if she could do credit. Nope. The shirt is till on the floor being sold. I was only looking for a credit and was going shopping for winter items. We are talking $13. No biggie, but on principle I took myself shopping to Macys. Their problem with credit of $13 cost them $300. Oh well. read more

I shop Nordstrom Rack on a regular basis, but normally at other locations. I came to the Laguna Hills store and spent a good amount of time picking out some items. When the employee rang up my items, two out of three items would not go through because of a computer issue which seemed to suggest there were safety recalls on the items. One item eventually went through, but the other item, a cute pair of Gabrielle Union shoes didn't and I could not buy them at all. Really disappointed, as I loved the shoes and they were at a great price. If items are, in fact, on a safety recall list, they should not be on the floor. I won't come here again. read more

This store seems so low budget now. It used to be pleasant to shop there and now everything is so overcroded and unorganized it's awful. Comparable to a Marshalls. I would rather shop at TJ Maxx than brave the mess that is this store now. Also a mention about Nordstrom Rack Online. Also a nightmare. Everytime I return something there seems to always be an item that somehow goes missing. So watch how much credit you are recieving and that it's the correct amount. I don't know if they monitor their returns employees but you might want to check their bags on their way out. I once had them say they did not receive 4 pair of ugg boots back and thank god i had learned my lesson and taken them to the post office and got a receipt so I was able to prove they DID receive them. Just awful! I will no longer be shopping THE RACK. read more

Great selection of items here compared to the Tustin location. Check out was a breeze today probably because it's a holiday.

First time here at this location. It's like a TJ Maxx superstore, but with a few more items. I found what I was looking for, took me about 15 mins of my 1 hour. The 45 mins was waiting in line. 2 cashiers to check out customers took forever, I will say the returns/exchange registers when no one was in that long line opened. I will add the employees at the registers are very professional and efficient. Good job! Covid- Every employee had a mask, hand sanitizer at the registers and plexiglass at each register. They do what they can do to satisfy the crazies. Pros- great selection for all ages Small home decor area Prices are equal with other similar stores Big Child/baby section too Reward points for future purchases Cons- Parking sucks Long checkout lines Trying to differentiate between girls/womens is weird- they need signs hanging!! Small shopping carts They don't serve alcohol- I wish read more

Decent clothes, decent prices BUT the line is wrapping around the whole store and there are barely any cashiers. Staff more people! If you don't have enough staff, hire more people! Common sense. Poor management going on here. Been waiting in line 20 min and only 2 people cleared out in front of me. Its absurd. The 1 thing this store had going for it was that the dressing rooms were open. But now they have shut down trying on clothes too. Won't be coming back here for a while, until they run this store better. read more

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Wow! Just had the worst experience at this Nordstrom Rack. I asked if I could speak to a manager to see if she could override the 45 day return policy since I just had a baby and couldn't get to the store before the time was up and the employee told me I should have had my husband return the items for me... He went to get the manager and brief her about my question and as he was talking he was making fun of me and laughing with his back turned to me not knowing I was watching him. He turned around and saw me and stopped smiling quickly totally caught in his act. I believe his name was Eric. The manager did not even apologize for how he treated me when I told her. Safe to say I'll never be back. Super rude and unprofessional. read more

The cashier Mohammad was very impolite. When I asked him kindly to put shoes and delicate skirt in a separate bag, his response was seriously?? In a sarcastic way. When I asked him another question about sunglasses, I got another rude answer. At the end, I thanked him for his help, he just looked at me ignorantly. Worse customer service ever. I was expecting more from Nordstrom. read more

This is only my second time ever in a Nordstrom Rack I believe, and both times were to get a gift card for someone. This time, I decided to walk around and shop and check things out. I expected the prices to be way lower than they actually were. I did find a really cute dress, unexpectedly... but it was still not what I was expecting in the price area. The staff were all really friendly, and they have a pretty solid setup for the dressing room. All in all, I will most likely stick to this place for the gift cards and thats about it. read more

I had to call in line Nordstrom Rack and Daniella from the country of Columbia gave me what I would call superb customer service- from beginning to end - she needs to be commended !!!! For going out of her way!!!!! read more

Horrible wait in line to PAY!!! Wait forever!!!Understaffed! Now I remember why I don't shop here! Find a place with customer service. This place isn't it!!! No concern for covid either!!! Stuff people in line literally like cattle!! read more

I have love for all Nordstrom Racks, and I am fortunate that my new residence (CA) has more locations than the rest of the US combined. For my husband and our credit cards, not so lucky... The prices are fair compaired to buying retail, if you browse all the racks, I am a sucker for the clearance and designer show clearance you can get great deals, I usually set myself a limit to only get things under $100 a piece and you can actually find alot of high end designers within the budget, love it! The lines are always a bit long but they move along fast and now they have the new check out where all store workers can ring you up without having to get in line! One of my favorite stores! read more

Okay, I'm having a change of heart about my 3 star review of Nordstrom. Why? I find Paige jeans and Joe's Jeans on clearance for less than $48. That's a true find. I feel like I save a lot of money this way. The Joe's Jeans need alterations, but that is done, and I am pretty happy with how it is done. By the way, if you need tailoring or alterations, the tailors at Nordstrom Rack are skillful, and I have been happy with their alterations; they do a good job. The only negative is the alterations aren't as low priced as some of the local tailors. Sometimes, however, you do get that for which you pay. Some of the brands NR has that Nordstrom doesn't carry interest me. They have a lot of products that are actually at a good price, such as OPI, and Urban Decay. MAC Cosmetics are also carried here at a reasonable price. Whether they are MAC Cosmetics that do not sell well at Nordstrom, or previous seasons of their line, I have no idea. So the mystery of NR remains. Still, I am happy with some of my purchases. I even buy an Origins moisturizing face mask for my sister-in-law here. SIL seems to be happy with the beauty products I buy for her. She's really sweet, very generous to me, and quite nice. I am pleased to buy her beauty goodies. In short, NR can have some really sweet deals. At times, they don't seem to have much that interests or entices me. I think during those periods of time, you need to really take your time, and look for the good stuff. The store does carry some of the Nordstrom brands like Bobeau, Lucky Jeans, Splendid, and Seven for all Mankind. It may or may not be worth it to visit NR. It's kind of a gamble, but it can be fun. read more

Service was good, but we were assured that the men's suit we purchased could be altered for free at any Nordstrom's with in store tailoring. Imagine my shock when the Mission Viejo store wanted to charge me $152.00 to shorten the jacket sleeves and take in the pants waist, along with hemming the pants. Apparently this is a common problem. I was told that my only option would be to pay that amount on my Nordstrom card and would then be reimbursed with a store credit. Not exactly free alterations by my definition. No thank you. I was able to get the same work expertly done for approximately 1/3 that amount in half the time. Very disappointed with this deceptive practice. If the details were specifically explained at our time of purchase, I might have purchased a different suit and factored in the alteration cost, instead of taking the "free alterations" offer at face value and feeling completely and intentionally mislead. read more

The store is clean and organized. The employees were all friendly and efficient.

They are really slow here. I went in just to pick up an order i placed online, nothing else just a pickup...guess how long it took? 45 minutes. The 'setup, they have for returns and pickup is one of the most inefficient ones I've seen in any Nordstrom or rack. Somebody please do something about this. Seriously, 45 minutes just to pickup something I've already paid for read more

The staff at this Nordstrom rack is amazing. I was greeted when I walked through the door and felt that the store was doing a great job keeping everyone safe during times like these. The store was also very clean, you can really tell the amount of hard work these employees display. I also feel that this shop always has a great selection of clothing for all sizes. Today I went and forgot my wallet in a cart!!! 20minutes later I noticed I did not have my wallet, when I called to see if anyone had found one I was greeted by Jesse. Jesse found my wallet within the first two seconds of our conversation. I am very thankful for this!! read more

Clean store, but rather sparse inventory. Not many familiar brands. Was once good had good variety, but now seems to carry the same sort of stuff as Marshalls or TJMax. Very long wait times to checkout, like a ride at Disneyland, took over an hour. read more

Like all Nordstrom Racks this one has a ton of great deals and a number of fake "great deals". In general the suits are a great deal for men so those are a go. The shoes are a pretty good deal but be careful as most are worn and can be found online for same price and those are not worn. Men's socks, underwear and belts aren't that great of a deal so check prices. Do NOT wait in that huge line. Find someone in a green shirt and they can check you out quickly. That big old line is for suckers. read more

Shopping for a large man in this store was rough. Everything nice was too smaller. This is a great place for women's clothes. I fell in love with several dresses but left empty handed. My goal was for men's clothes. read more

Nordstrom Rack - Looking for a men's POWER SHIRT. - Department Stores Near Me - Laguna Hills, California