I never shopped at Kohl's much but lately I've been coming here for my Amazon returns so started to look around. Found a couple casual tops that would go well with my jeans, and in the navy color that I had a hard time finding one that I actually like, for several years. The store isn't very big but has a lot of merchandise so it is a bit cramped. But they keep everything well organized In my last few visits recently, the lines were always long and moved so slowly, it felt like they weren't moving at all. read more

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Kohls is the best hot mess of a department store there is.. not necessarily a bad thing... it has so much different stuff it's kinda amazing. The store is always a bit messy as they have coupons and sales that make people go nuts.. the customers leave merchandise everywhere. Sales are going on everyday so you gotta wonder if it's really a sale. I do know that the 40% off coupon is great and makes things affordable.. just join their mailing list and you Will get the coupon right to your phone. Their kitchen gadget area is my favorite part of the store with pretty good prices for most things. read more

It's a nice store. They changed their check out area which makes it a bit more confusing for the customers. It's one queue now. They have two self checkout stations among the employee services checkout stations. But if the first person in line wants to wait for an employee, and that customer does not let the person behind them know, then the self checkout is not being used. It's inefficient and some customers were getting frustrated by the lack of communication. Perhaps they should have a separate line for self-checkout. read more

I love returning my Amazon purchases at this Kohl's store. I drive past the Costco store next door, watching the hundreds of people jockey for a parking spot, and go into the Kohl's parking lot, built for hundreds of cars, and there's always lots and lots of spaces close to the front of the store. A pleasure. I walk in, and there are often 20 or 25 people calmly looking around, and then am immediately directed to the large return area, marked by lots of signage. The attendant is always happy to help me, and I'm in and out of the store in under ten minutes, maximum. One time I did linger a bit to look at some shoes, but other than that, I've never purchased anything here. But the store is huge, well lit and very clean. read more

Lines wrapped all the way through their wrap around entrance !! With only 3 cashiers !!! At least 40 customers in line !!!!! What is Kohl's net worth again ?? read more

Would give this place a zero but Yelp makes me rate it. Went here over the weekend. Tried to find a pair of jeans. Nothing didn't seem to fit. I always have a hard time finding jeans at Kohl's, since I'm petite and curvy. Place is hot inside with no air conditioning. Everything was overpriced and overwhelming to find clothes my size. I used to be a long time Khol's shopper at other locations, but I don't think I'll be coming back read more

I am member in store. the service at the checkout is terrible. No recommendation this location. read more

Kohl's - Store - Department Stores Near Me - LAGUNA NIGUEL, California

I love this location. It's spacious and the return of both Kohl's & Amazon are easily located in the front now. Newly structured. 7/1/25 Francisco helped me with 3 tasks Return of Kohl's merchandise New purchase and Payment. Francisco was so courteous, prompt and professional. The 3 task transaction took 5 minutes. Francisco did it with a smile and he is so easy to deal with. Thanks for hiring one of the best employees of Kohl's I've ever dealt with. Happy 4th to you all. read more

Kohl's isn't my go-to retail destination by any stretch of the imagination, but sometimes when I need clothes they get the job done AOK. Tip: The type of clothes you can get here are the ones you'd want to grab for a trip when you need something fast, and don't need something with really high quality. This location gets the job done when it's needed. Service is good enough, and there's an additional bonus of an Amazon return center in the back when you need to return things to Mr. Bezos :-) read more

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This is definitely one of the worst places you could shop hands down. They play nothing but mind games they'll give you a coupon but then you can't use it for days and can't use it on most items but then they'll say somethings on sale but only if you use your Kohl's card and keep in mind everything is 10 to 20% higher than where you could shop online. People wonder why Amazon is taking over it's because places like this treat the customer like they're stupid. read more

We we're headed to Costco when out of nowhere my wife said she had to stop at kohls. I wasn't happy but agreed, to keep the peace. I haven't been in Kohls in probably over a year. She was looking for a couple small entry rugs that had to be a certain size and grey or black. I was impressed as we entered the clean well lit store and we were greeted by a couple smiling friendly employees. We went right to the home section and sure enough Kohls had a large selection of the small special rugs. The right color and size at a great price that included a 20% discount I was impressed. We looked around the store, every department was well stocked with marked discounts the store was really super clean. We headed back up to check out when we were stopped by a long line of customers waiting in line to check out. We didn't wait long before two employees came up and opened up registers. We were fortunate to be waited on by Olivia she was friendly fun and professional efficient a real pleasure Our trip to Kohls was great, wife found what she needed I was a team player and Olivia was special super employee Check out Kohls read more

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They have a separate line for returns vs regular sales. So if you want to return something and find something else you want to buy, they make you line up in 2 separate long lines. Wasted an hr here standing in line. Also, my online order receipt was not printed boldly so their machine could not read it. This is not the customer fault, but they regarded it as so. They basically treated it like I had no receipt and that I was the one at fault. Finally, there was a problem with my online order as one of the items did not arrive. They basically said they can't do anything since they're not affiliated with Kohls.com. Really? Last time I checked, Kohls is Kohls.com. All in all, very inconvenient. I needed 3 transactions: return, buy, and refund an item that did not arrive. I had to do all 3 separately. Total waste of consumer time. I see why Kohls is dying. read more

Here's the thing about Kohls... I almost always find something I want here. Cute basic shirt, cute dress, cute sunglasses, cute handbag, cute candle, cute gift for someone... That being said, I almost never leave the store with anything because the line is always beyond slow and is almost always super long. I end up leaving empty handed 99% of the time. In a way, thank you to Kohls for stopping me from purchasing things that I probably don't need anyways! read more

Was texting co worker and laughing and not scanning our items. Really frustrating as a member.

I am proud to say I have been working in this store for the last two years. It is not because I am a department supervisor and I work there I do say so but because the Laguna Niguel store is one of the cleanest, well-merchandised, has the best selections, and the prices are affordable especially when offers and epic deals. The variety of choices makes it a good place to shop for the whole family. I love Kohls. read more

Kohl's - Me on duty - Department Stores Near Me - LAGUNA NIGUEL, California

This store has really gone down hill. Their customer service is poor these days and I was just standing in line to do a return and there were little gnats landing on me while I was standing in line (gross). So yeah can't recommend this Kohl's location at all. read more

What do I have to say let me see they suck at $80 in Kohl's cash and they just took it claims they can't do anything about it. Spent all that money to get it miss the date life happens and they refuse to help me losers read more

After to going here on and off for 10 years+ this place sold its soul to Sephora. Lmao. The new check out line is a worse version of Marshals now and understaffed, SLOW. I don't know who thought of doing returns at the same registers for modern retail (used to work it) but this has killed the flow. AND the people back there who process Amazon returns (the place where it used to be separate) seem stressed and one lady a few days ago was strait rude. So I won't be back. The prices aren't that great, that tiny edge they had isn't really worth it. Good bye Kohl's. I only went all these years because my mommy recommended it to me! read more

I went in to return an Amazon on June 30th at around 7:00 pm. I needed to park in the Handicap Parking. When entering the store there was an Amazon pointing toward customer service where it use to be. At the other entrance there was another sign pointing towards customer service. So I had to walk down there and another sign says Amazon Return back in Mens Department after 5:30. It's hard for me to walk with my scoliosis and why I park in the handicap parking. So I get to the Casher/Amazon by the mens department and there is 10 deep waiting and one person taking care of customers. I asked to speak to the manager and that was a waste of time also, asking why they have the signs in both entrances pointing to customer service. I guess it takes some brains to move the signs and point them in the right direction. read more

One of the best Amazon return drop off locations. The process is fast and the Amazon employee was very professional. He was so patient giving me instructions of returning an item I recently ordered from Amazon. I was here at around 2pm on 1-29-24 Thank you Amazon from r hiring the best. It's 5 minutes from my home. read more

A lot of the low reviews seem spiteful and petty. I'm a bit surprised since I normally just come to do Amazon returns and occasionally shop for clothes. I don't bring drama, so there's usually no drama. In fact, I left a pair of sunglasses in the dressing room the other night. Came back the next day to check, and a staff member (Rena or Sena...sorry, can't remember the name) asked if I needed help. I explained what happened, and she called customer service for me right away. Turns out customer service did indeed have my sunglasses (they were pricey Maui Jims, so I was really happy). Some of the stuff can be had for cheaper elsewhere (like Hanes), but I've always been happy with the clothing brands specific to Kohl's. And I've never had issues with service/staff. They've always been helpful. read more

Always miss label things and long line for cashier Every time wasting time here! Only amazon return is good and fast read more

Spent more time in line to pay than i did parking and shopping. Plus there's merchandise just not enough personnel to put out on the floor. read more

Kohl's - Been in line for longer than the time I spent shopping - Department Stores Near Me - LAGUNA NIGUEL, California

Sephora at Kohls Sephora needs to really monitor who gets hired to represent them inside Kohls. The staff at Sephora inside the Kohls store are very rude and unprofessional, specially the cashier Norvella who has the wrong attitude for a cashier. She needs more training how to respect their customers, very unlike the other Sephora stores. Will never go back!!!!! read more

The news says KOHLS is losing customer sales and, sadly, I get it. I experienced very disappointing customer service at the Laguna Niguel, CA store. BTW - if you have a Gift Receipt from KOHLS, you have 180 days to return your gift, even though if, like me, your receipt states that nowhere ON your receipt. Also, I was one day late so that was that. (The advice the first rep gave me was: regift it. Uh, what?? The second rep was exasperated and said the return info was on the back of receipt. I asked where. Oops, as she discovered it was nowhere to be found. Sigh. At which point she advised me to go online and read the return policy. Uh, what?) All of this displays a failing culture at Kohls. Ouch. Walking away my husband said, "Our beloved KOHLS, it's going to go out." Yep. Guess I haven't missed it these 180+1 days. read more

I was their today to return an Amazon package. They moved the location to the back corner of the store. There was no sign at the entrance stating the move. They make you walk the whole store looking for it. And I have bad hips and park in the Handicap parking. Won't shop at Kohl's. Always had a good experience with Amazon Returns though. read more

Absolutely my favorite department store of all time! Great selection, good prices and they always have decent sales going. Hint: use your Kohl's cash! It comes in handy :) Love their Christmas decor and their home decor section. Pretty much all of my clothes come from Kohl's and I'll continue shopping there! read more

I hate leaving bad reviews for places. I really do not like it. I understand how hard businesses work to try to bring in customers and I'm sure everyone for the most part is doing their best. But I have to be honest about this location. It is filthy every time I walk in. It does not feel very clean and it makes me a little uncomfortable even going inside I typically shop with my daughter and she is only 13 years old and I hate to make her go inside a store that is not clean and doesn't feel very safe. For this reason only I have to give this store a bad rating for now. The only good thing about it is they do have is really awesome gray backpack that I love. This is my second time buying this backpack at this location read more

Kohl's - Best ever - Department Stores Near Me - LAGUNA NIGUEL, California

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This is probably my favorite Kohls in the area between RSM, Irvine, and Laguna Niguel. This store seems to have friendlier employees, and more items that I like. The store is clean, and they have a good selection of sizes on most Juniors and Womens clothing. Somehow I find the best items in Juniors, so that is generally where I shop. Parking is plenty and they open early, especially on weekends which is awesome! read more

Kohl's - Department Stores Near Me - LAGUNA NIGUEL, California

I actually think this location has more to choose from a greater variety then RSM location. Now RSM pick up is quicker then here - I like Kohls and find this store clean and organized and again has more of of each item when I need it . read more

Slowest lines EVER. You could wait in every line at Disneyland, then head to magic mountain and wait in every line there, and the Kohl's line would have moved only a foot. This is the slooooooooooowest place ever. Amazing when you think the stores are always so void of people, nobody likes shopping here, and yet the workers still don't pick up the pace to even try to make it a better experience. read more

The Amazon returns staff is so efficient and kind! They always take the time to ask how your day is and have an amazing attitude! Retail is not an easy service job, I commend them for their positive interactions read more

Manager and "team lead" give off mean girl vibes. Line is always backed up with no back up! Was waiting longer for the line then actually doing shopping. If I could give managers a zero star review I would! read more

Great selection of clothes in both mens and women's sections. So many nice styles. The home section was very neat and tidy!

Went in for some Amazon returns and when I say some I truly mean a handful of items. Went to Jacob at their Amazon return desk and let him know what he was getting himself into and actually looked excited to help me out 10/10 this employee got me out within 5 minutes and was still just as cheery and helpful read more

Kohl's - Kohl's receipt of Amazon returns - Department Stores Near Me - LAGUNA NIGUEL, California

My mom and i went to kohls and had a pretty good experienceat first. The employee in sephora was so sweet helping us out with perfumes even when we were just looking and weren't thinking of buying one. Everything was going good until we got to the cashier. Azam was very rude to both my mom and i. Azam had asked us if we wanted to get a kohls card and i said "no thank you". Azam kept trying to get me or my mom to get one (i get that's their job), but i explained to her i don't really shop at kohls and my dad already has one. I didn't have a problem with her doing her job i understand however my problem was when I kept saying "no thank you im okay" Azam rolled her eyes at me and started to be rude to both of us. After that she asked if I had a rewards phone number and i said "no" she said "what are you doing ?" while laughing. Once she got to my mom she didn't say hi to her or speak to her. When giving her change she just threw it on the counter. I understand as a retail employee it is your job to get people to sign up for a credit card or rewards number. However if a customer does not want it there's no need to be rude about it. read more

Midge, Jolin, Athinia, and George Awesome people to work with!! you have excellent employees in these 4 young people! Thank you!! read more

Located in a major shopping area close to Costco and Walmart...the location is great when you want to get a lot done in one day. There is plenty of parking too! The staff is friendly when you can find someone to help you. Sometimes you have to seek out for help. Kohl's is a great place that has great deals! Be sure to use Kohl's cash for even better savings! The departments are easy to move through and the check out is easy and smooth. The place is clean and well organized. I especially like to shop here for young children..good prices! I will be back!! read more

ZERO STARS! I want to exchange shorts that I bought online for a different size, since they are a different price now I must pay more?!? EVEN EXCHANGE... different size! The customer service representative, Dymphna, was SO RUDE! Just kept rolling her eyes at me and the elderly woman in front of me. Shame on you Kohls... lost my business forever! read more

This review is for customer service employee Jessie. I had to return items on 4 - 5 different days over a month and Jessie was always happy, friendly, helpful, efficient, knowledgeable and always willing to go the extra step to make my experience great! There should be more employees with her positive attitud. read more