I do not recommend this location. When I visited the Broadway AutoZone in Tempe on the evening of…read moreMonday, the 15th, I was made to feel unsafe due to information shared by employees. Both an employee and the store manager shared details about a recent incident in which someone pulled a gun on them in the parking lot and attempted to rob them. Hearing this information directly from staff while shopping was extremely uncomfortable and unprofessional, and it raised serious concerns about customer safety at this location. As a result of this incident, both the employee and the manager refused to assist me with a simple headlight installation. I have been a loyal customer for over six years, and AutoZone locations have consistently helped me with this service, as my vehicle is very easy to work on. I then drove to the AutoZone on McClintock the same night, where I was assisted immediately and treated professionally. I was in and out in under five minutes. The contrast between these two locations was significant. Sharing sensitive details of violent incidents with customers and refusing assistance as a result reflects poor training and management at the Broadway location. I hope this is reviewed by corporate.

Angel went above and beyond where other employees don't. Not only did he help find the exact part…read morenumber I needed, but he also ensured it was installed properly. He even took an extra minute to walk out with me to check that the gas lid closed securely, going beyond his required duties. This kind of service creates memorable experiences that keep customers coming back. It's the small, thoughtful actions like these that drive sales and build loyal clients who happily share their positive experiences. I'll definitely return because of the service that Angel delivered on.

dude at the counter was rude until he realized I was doing more than a core? I was nothing but…read morerespectful

Miserable store. Went in at 6:45 knowing they close at 7...just for car cleaning supplies to…read moreprepare for a visit from a friend that means the world to me. Was quickly dampered by a woman who asked me half assedly if I needed anything but made it clear they close in 15 minutes and walked away. I will definitely never go here again, I would rather give a client based company my business.

Great location very clean and well maintained. Augustin was very helpful, fast, and efficient…read more Really appreciated the excellent service!

We came here with a dead battery after breakfast. Hector was very friendly and assertive. He was…read morevery knowledgeable about everything. Got us in and out in no time at all. Thank you again, Hector, for making it such a positive experience

i came in cause my battery was being weird. They tested it, came out to as a "bad battery"…read more They checked if my warranty was still good, and nope. Had to buy another one. Got a new one and they installed it no problem. I think the whole transaction took about 20mins

Amy was amazing! One of the nicest people ever, and SUPER helpful!!! Turned my day right around!!read more

Came in today to get warranty on some spark plugs I bought a couple months back, in the box it says…read more5 year warranty, straight up the employee at the checkout was telling me I needed my recipe even tho I bought them online and with my number, now I'm knowing that their system deletes all the recipe and info in 6 months, the employee had an attitude and called his manager telling him this kid wants a warranty lol. he straighten it out right away but did not get my warranty, I've been buying napa parts for my vehicles for years, from now on not buying from nappa.

Desired an air filter and a fuel filter. In stock, great news. Took them home. Parts were for…read morewrong car - not even sold in the US. Returned the parts. Said they would ship from LA and would be there the next day. Ok, I'm thinking that's good customer service. Wrong! Said the they were ordered too late for the shipment. But not a phone call, so I wasted my Sunday driving there to be told the bad news. Said it would be here Tuesday. Guess what? Only the fuel filter was available but the air filter couldn't be found. I am worried that these won't fit too, because their track record, so far, has been atrocious. I'm glad I'm not a flat rate mechanic, my lift would be cluttered with non revenue producing cars. I know what I'm talking about - I spun wrenches for ten years Follow up. They did call me when the new filter was in. They even gave me a gift card. I've always had good experiences with NAPA as they cater to mechanics. Thanks for stepping up and restoring my faith in you.

I was driving all over town starting with the "COMPETITOR" of O'Reillys first, trying to find some…read moreparticular bolts. Last ditch effort, I hit this O'Reillys and BAM! They had my stuff!!! Thanks Patrick, you're a cool dude, that hits good jokes on the other guys and best of all, ya had what I needed!!! 5 stars for Patrick alone! And of course because they had my parts.

Needed new wiper blades and Myron was nice enough to put them on for me... Great customer…read moreservice!!!!!

I had a very pleasant experience with an attendant called Eva. I don't know much about batteries…read morebut she was kind enough to educate me, make great recommendations and even replace my car battery for me. I really appreciate it and I left happy.

Extremely disappointed with the service here. I came here on March 30 2026 at 4:20 pm to get my…read morebattery tested and the staff member was dismissive from the start barely acknowledging me. After I explained the issue, he didn't want to test the battery at first, claiming his '30 years of experience' meant he already knew it wasn't the battery. When he finally did the test, he insisted it was fine. I drove 30 minutes to my dealership only to find out it was the battery. I wasted time and gas because of the poor service here. You've lost a customer.

Most AutoZones struggle with customer service, but this location was especially frustrating…read more I waited at the counter for about 10 minutes while only one employee was helping a customer. Meanwhile, two other employees were standing in the back talking and completely ignoring the fact that I was standing there. Not even a simple "we'll be right with you" or "thanks for your patience"--just nothing. A little acknowledgment goes a long way, and this location had none. Eventually, one guy came to the front and said "next customer." I walked up and said, "just a few questions--do you guys turn rotors?" His response was, "like go out to the parking lot and mess with them? No." I had to explain to him that "turning rotors" means resurfacing them. Apparently AutoZone doesn't offer that service, which is fine, but the lack of basic knowledge was surprising. Then I asked how much the tool rental was for a brake caliper compressor. He had absolutely no idea what I was talking about. This is a common tool that many people ask for when buying brake pads. Most AutoZone employees at least know basic car parts, even if the service is slow. This location was bad at both. Customer service here was nonexistent and the staff seemed poorly trained. I will not be returning to this location.

I went to check to see if my battery warranty was still good. It is until this August. Yay!! The…read morevery nice colored woman helped me. She put new one in and everything. Shoe was pleasant. She made small talk. She was very friendly. Sale put my mind at ease.

TLDR: Great experience thanks to Evan…read more I am traveling and had a turn signal bulb that needing replacing. I have zero experience doing something like that myself. I used Gemini to specifically find an auto parts store near me that was known for helping with the install. Gemini said NAPA was the only one that did this. I went to NAPA but they said no. O'Reilly was 350 feet away so I went there. Evan looked up the part, I paid the $9, he put some gloves on and came out to my car. The process turned out to be more complicated than expected but Evan didn't show the least bit of annoyance or frustration. To make matters worse, when he finally got to the burned out bulb he discovered that the part he sold me was not in fact the correct one. This was not his fault; he retrieved whatever part the computer identified. He returned with a compatible bulb and I was on my way!

Always my go to in the neighborhood for great service and honest people…read more Shawn has taken great care of both my vehicles and the team there gets me in and out regardless the timing or foot traffic. Batteries, oil, filters etc etc I will always go to these guys

About a year ago, I had a great experience at this location when my car died in a nearby shopping…read morecenter parking lot. I came in about an hour before closing, and the team helped check my battery and confirmed it was low and not charging Yesterday, I ran into another issue as my battery wasn't charging and my door locks were cycling. I called the store and spoke with Austin, who was incredibly helpful and friendly. He looked up my information, confirmed my battery was still under warranty, and even though they were closing in 45 minutes, he went above and beyond. Since I live across town, Austin found a closer location near my home, called them directly, explained my situation, and arranged everything for a smooth warranty exchange. That level of service is thoughtful, especially when coordinating between stores. Really appreciate the care and effort - Austin made a stressful situation so much easier. Highly recommend!

These guys have always done good by me. They've helped me find solutions for things when I could…read morenot, or made recommendations to where I could go. In addition I have free lifetime car key support. They also changed out my two car fob shells and had to make four attempts because Amazon kept sending me the wrong ones. Richie finally got it done right for me having had to get a little creative. I'm very appreciative.