Great bunch of employees. Very helpful…read more I was disappointed with the mechanic recommendation They gave me. I cut people a lot of slack till I get taken financially This guy put a supposed rack & pinion in my car 800 dollars . I got the car back after 30 days it still dripped I brought to a different mechanic he Jacked it's up said it's still the original unit . From there it's gets complicated , guys smooth .

Sure they help you install wipers when you buy them there, but Benjamin went out of his way, in the…read moremisting rain, to help clean our windshield. He had to put extra effort to help scrub sap off the windshield and tried to help us diagnose what the possible issues were. He was so knowledgeable and gave us a few ideas on how to fix our problem. Custome service above and beyond. Kudos to you Benjamin!

I'm writing about store number 2229 on TV Highway. My car broke down and I was able to roll into…read morethe AutoZone parking lot. Being a woman in her 60s I felt a little overwhelmed and helpless when this event happened. When I walked into the store, a gentleman named Grant helped me. He ran the diagnosis on my car and turns out, Cylinder one was misfiring with my engine. I had no idea what to do, but Grant went above and beyond and helped me. I ended up buying all the spark plugs and a solenoid to replace that first cylinder spot. He actually showed me how to replace the spark plug in made sure that I was able to get everything taken care of. Now, I realize that most people know how to work on their cars and get all of this stuff figured out. But, I felt stranded with no options until this young man helped me. His customer service was exceptional, professional, and went above and beyond. Because of the service, I will always return to that store and give them my business. Thanks to AutoZone and their impeccable customer service, they definitely made a bad situation, not so bad. Thank you very much, I'm very grateful. I will see you guys in December to buy the other three solenoids and replace them, now that I know how to change them. Great work, AutoZone! Thank you, Grant.

Woke up Saturday morning to a DEAD battery on my 2017 Ford Escape... called insurance and they sent…read morea tow truck to jump start, the guy also tested my alternator and that showed good. Recommended auto zone - so I headed down there and they checked the battery and they said it was bad... bought a new one and ALEX helped immensely... as the location of this battery is located in the back of the engine (not easily accessible) and you have to remove windshield wipers and two engine covers which took an hour - Alex showed a video on how to remove everything - he could not stay the whole time but came out sporadically to make sure everything was going good. GREAT assistance Alex... Thank you.

If you've received a repair quote from Tesla do yourself a favor and get a second opinion from Hong…read moreat Rev Motorsports. You'll be glad you did. He diagnosed my vehicle very specifically, got me in very quickly, and the repair work was first class. Thank you very much.

I found out about this place on some Tesla owners forums since they have worked on other Teslas…read morebefore. I also sent out a Yelp job request and found them to be very responsive to messages. I worked with Hong and he was able to get me in the same week I reached out. I had the newest Juniper suspension retrofitted onto my older 2023 Model Y. The whole process took about 3-4 hours and cost $700. I'm pretty happy with the cost/time. I would feel comfortable taking my car back again for more suspension work.

Have gone here 3x and service sucks for me 3x. My last time was last week and will be my last…read moretime. Went in, lady at the front desk didnt say anything. I was the only customer. 3 or 4 guys behind the counter. Spent over 15 mins looking for transmisson fluid, cant seem to find it. One guy left the counter and walked pass me as i attempted to ask for help. During this time, two other older guys came in and received a greeting from the lady and the guy the walked pass me asked of they need help. Wtf. I walked out immediately after that, of course nobody said a thing as i left. Went across the street to auto zone. Was greeted as i walked in. Spent almost $100 and had great service. Napa is closer but i will never go back there or any other napa. Theres a reason they had low traffic and now i know Updated 5/5 I have gone back twice since the manager stated he will talk to his staff. Both times i have been greeted at the door and asked if i needed assistance during my visit. I appreciate someone who keeps their word and this will be more go to store for car needs. Good job to your team!

This store just lost my bussiness for ever. I ordered some trasmisson oil online to pick up at the…read morestore, so I drove to the store to pick a PREPAID order mind you ($50 dollars worth of products) and I just so happened to have forgotten my wallet at home so the counter guy would not let me pick my order because I did not have picture ID even though I offer to show him the order receipt, comfirmation email and text I received from them to come pick up the order, but the old guy behind the counter would not budge and although he was not rude it seem like he was having a power trip, so I was not about to drive home to get my ID just so he can glance at it for a second. instead I went home and CANCELED the order.

Pick them for your upgrade - and - if you want to know why, Keep Reading…read more About a decade ago I started using these guys - and as you can tell I keep coming back. they have Very Good customer service, they're growing as a company, and you get an honest quality install for an honest dollar. I'm an outdoors man - My long-bed and I have spent countless hours on washboard gravel roads. Everyone knows, these shake the hell outta your truck. I also sleep in the back of my truck and the insulated canopy they installed in 2016 has yet to leak, In fact, the insulation is still tight & fresh as it was on day 1. The overhead LED lights inside the canopy have yet to stop working. All of this speaks to their craftsmanship & quality parts. The power-steps finally gave out after a decade of use, so it was time to replace them. I was given the option between the cheaper overseas version, or the USA built version. It's nice to get price options and their expertise on the level of quality. As part of the install they noticed a cracked end cap for one of the steps. (I would have never noticed it on my own) Anyhow, they called it out, already have a replacement on the way from the factory, and when the part arrived - they were able to a do a 'while you wait' replacement. This has been my repeat experience with them, I hope you find it helpful in your decision making.

Promises broken, took a lot longer to get truck done then they said and ultimately a lot of…read moremistakes were made.

As a woman who doesn't know much about cars but doesn't want to pay someone to do simple repairs or…read morereplacements, this place is a godsend. The employees have gone above and beyond to assist me or steer me to the correct parts for my car. Just today I was standing in their parking lot trying to remove my rear wiper blade when all of the sudden two employees run out with the exact wiper blade I needed, pull off the old one and put the new one on for me. All that I had to do is walk into the store and pay. What awesome service. Thanks guys!

Is this a joke? Tried to get inside the store my little daughter is afraid of dogs ... one of the…read moreemployees had a dog running free unleashed inside the store and didn't even bother to hold the dog so we could walk in.... He kept whistling from his chair! You can imagine what kind of place is this.....

Went in for my bronco sport for an emergency cv axel change. This was my first big repair so I was…read morevery selective about who to go to and I'm glad I chose them. Since then I have went to this location for everything including oil changes, transmission fluid change, tires. Thanks to Ernest and one of his top techs I'll be going to them for every repair and maintenance needs. It's rare that you find shops that actually care about customers and their cars. Quality service and excellent communication!

Paid GOOD money for tire installation and they didn't even have to unmount old tires, just install…read moreon to separate wheels I had. All seemed well at first but after I drove on the new tires, I had the classic symptoms of a wheel out of balance. I stopped back by to have them check it, and the manager immediately got very defensive and raised his voice at me that they already balanced them right and that I would have to pay to get them re-balanced. Well, any REPUTABLE shop would simply rebalance them but they refused without me having to pay again. I trusted them that it was done right, so I left, fairly intimidated by this manager. Well, I drove for a bit and it was still bothering me, so I had to pay ANOTHER shop to balance them, $84. Well guess what? ONE wheel was off by 1.75oz. I was in and out of that shop in 15 minutes but I wasted $84 and my time to fix what they should have done right the first time. AVOID this location, the managers ego may just cost you!

Scott replaced oil pan and gasket. Stripped threads in drain from a prior oil change by prior…read moreservice company. Scotts final price was about $100 less than his quote. This was my first visit tp Aloha Auto Center and will probably won't be my last based on my first repair.

Extremely dishonest people. My son's friend went in to have her front tires replaced and they told…read moreher that the control arms were bad, the rear tires needed to be replaced, and the rear brakes were down to 1mm. As someone that services cars I took a look to verify and none of it was true. They said the control arms had cracks in the seals, but they were perfectly fine. I checked the rear brakes and they were fine. They were trying to scam $1700 out of a young girl that did not know any better. The estimate was written on a notepad from another company. BE VERY CAREFUL with this company, get a second opinion! I am filing this with the BBB.

Megan and Dean are wonderful, highly recommend them for your VWAG vehicle!…read moreThis review is long overdue, I got connected with Futrell about 4 years ago after having picked up a VW Golf that supposedly had some aftermarket modifications that the dealer couldn't offer clarity on. After sending the VIN out to a handful of shops, Dean was one of few who responded, had worked on the vehicle, and was able to clear up some details. Since then, I've chosen Futrell as my go-to for routine and incidental maintenance. I especially appreciate their transparency, which is the most important aspect of interaction with a business for me. For more basic stuff, I prefer to do some of my own maintenance. In one case, there was an aspect of routine maintenance that we hadn't discussed when I dropped my vehicle off. Megan called to discuss that with me before the work was executed, giving me agency in whether or not I would handle that aspect of the service myself - something I really appreciated. In another case, I was dealing with a dying Turbo. Megan was very responsive in getting me an estimate and, since timing was a critical component of my decision making process, outlined projected timelines / availability for the repair. Megan wound up referring me to another shop across town that was able to get me back on the road sooner. I've previously dealt with other shops that try to secure paying work by telling the customer what they want to hear while failing to meet those expectations, the team at Futrell are looking out for what's in their clients' best interests and for that they have my loyalty.

I sensed that my 2010 Audi wasn't performing as usual. I took the car to Futrells Autowerks for an…read moreevaluation. They determined that it needed a new turbo charger. I was worried about getting a foreign car part before the tariffs kicked in but they went the extra mile and quickly ordered the part for me. They gave me a quote for the work and a time frame necessary for the repair. They not only met the time frame but the work came in lower priced than quoted. I was given wonderful personal service. I got a tour of the shop and I'm in awe. Thank you Meghan! Their lobby and waiting room reflect their passions for unusual guitars, skateboards, and Star Wars memorabilia. I would say that German made cars are their biggest passion. My car works like a charm as they went over and above with extra tasks that a car this old needed. I will never go to the dealer again. Futrell's has a customer for life as this is my forever car.

I was a batteries + customer for many years, mostly for small wafer batteries, rechargeables and…read morethings like that. But I also have a number of vehicles and found that their car and especially their motorcycle batteries didn't have the CCA stats I needed. Started looking around for another supplier a few years ago and came across this place. This in a husband and wife business. The husband works at the store over by Raleigh Hills. He is a Military veteran and then some. Great prices, very good customer service and the place is well stocked. They offer a Veteran discount if you show your ID. The wife is "the brains" of the operation. That is to say that she knows a lot about electricity and as a BSEE with 50 years in the biz when I ask her a question she responds as someone who really knows what she's talking about. Everything she's ever recommended has worked out perfectly for me and I really appreciate that. I don't shop at this store nearly as often as their other branch but this store is right across from Costco. And since they are open 7 days a week, if I am at Costco and need something electricity related, I'll stop in here. Both stores are similarly stocked regarding inventory. The staff here is also great. They get you in and out the door with a great price and a smile quickly. I might be able to save a few pennies buying at one of the box stores but I greatly value local businesses and do my best to support them when ever I can. They will R&R your battery and will even install car batteries while you wait. I've never asked them to install my motorcycle batteries but I suppose they might.

The battery is great, the warranty is great but they scratched my fender while installing the…read morebattery. They refuse to take responsibility, but I literally just detailed the car the day before and the paint was PERFECT. I hadn't even taken it out of the garage until I took it to interstate. Make sure to watch them install your battery if you bring a car in there that you care about. You can very clearly see how nice my paint is but hairline scratches right where he stood to replace the battery. It might be nothing to the manager, but it's something to me. The sales person, Morgan was actually completely wowed by my car. Looks like I have some buffing to do. Edit: The company response is a lie. They never, NEVER offered any semblance of help. Just the opposite. The manager just kept repeating the lie that he couldn't possibly have scratched the car, again and again while ignoring me. He dismissed me at every turn, repeatedly. I'm even more disappointed now! I never even wanted anything from him, only wanted him to be more careful with customer's cars. I'm guessing the PR guy that wrote the response was also lied to by the manager. Sorry man.