Henry was very quick at responding to my emails, always checking up on me throughout the process. George was also very friendly and helpful when I got here read more

Lots to improve upon here at Royal Moore Subaru, in Hillsboro. We were scheduled to look at a car with Nate @ 2:30. We arrived @ 2:30, to find that Nate had passed us off to 'Dylan' after we'd driven an hour! Nate said he'd have the car right up front for us, when we spoke to him @ 12:30. When we arrived, the car wasn't on the lot, but at another location - apparently another couple was looking at it. Dylan did his best to find out where the car was and had to leave the property to find it! We waited until 2:55 for him to find it and return for a test drive. Test drive ended, and I asked Dylan what "the best price for the car was out the door?" He was all hung up from the start, trying to decide if we were going to trade in our Subaru and give that information to his sales manager. I told him, we weren't sure if we'd trade it in and "It wouldn't matter what the trade in price would be on our vehicle was as it related to the vehicle they were selling, as it would be 2 separate transactions." After a wait, Dylan came back with his sales manager with his best price. The "best price" was the price they listed it for on the internet. In addition to this, in the price, they tried selling us glass etching and a 5 year battery replacement program, both options we had declined 5 minutes before that, when Dylan offered them to us. Unbelievable! So I say buyer beware, here at Royal Moore Subaru. Keep your guard up as they are disrespectful of your time, as well as trying to slide by little $400 charges. Giving them a 2 star is being generous. Pretty unprofessional all around! There should be a training program for your new sales people! read more

It's a car dealership, so really what is there to say? These places are usually soulless bloodsucking operations, but RM is a little less so. Most of the time, anyway. I bought my Subie here a couple of years ago and that experience was fairly painless, so a star for that. I've had most of my service done here in the ensuing years and yea - no doubt they are pricy - but the work is good and the service is excellent. In fact it has gotten better over the years, as they overhauled the entire dealership, service center and waiting area and hired more people. The customer waiting area used to be absolute crap but now it's pretty decent: good WiFi, comfy chairs, TVs, coffee, snacks, the whole bit. It's a long drive for me but they have earned my business for the most part. Just wish the prices were better. read more

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Utterly awful including fake-nice, put-upon airs-- you don't know me/I'm a customer, but the acting like they're your bestie is very creepy, indeed. Despite my acknowledgement that I indicated upon the inital appointment setting (I was not a walk-in), the technician not only didn't recall my appointment time, but then proceeded to quote me for items that I both not ask for, nor need (over an excess of $1k over original expectations)--- and this was still in the first few minutes of arrival, BEFORE my car was even LOOKED AT! I was made to feel as if I should be guilty because they said they didn't have my VIN, even though this is retrievable in the Subaru database.... It's 2026- all of this stuff can be found in the digital atmosphere. The final insult came when I was asked to recite my appointment selection --as to what THEIR service package offering is (90k mileage maintenance service), they apparently had no record of my selection, nor could they recall their own service offering-- I'm supposed to do their job?? This was also after I caught them in another misleading, predatory upselling practice where I was told "everything here is ala carte"- - there seems to be a disconnect between the service station and their online appointment offerings. I saw through the BS and immediately pulled my car from their service (they didn't even try to argue with me or quote me for a lower service $); I couldn't get out of there fast enough and glad I did so. read more

I bought an brand new Outback April 16 2023. My warranty expired a week ago, along with the 'subaru subscription'. Yesterday my car wouldn't start. The battery is dead. It seems to be phantom drawing power. I called Royal Moore, only to be told my warranty expired last week, and that their batteries only last about three years, but they could check my battery. Well.... I can have anyone do that. I suggest staying away from Royal Moore.... read more

My husband and I decided to look at purchasing a WRX. I had an oil change at Toyota across the street for my Lexus hybrid and had looked at Royal Moore Subaru online and saw a new WRX on the lot and inquired. I set up an appointment for when I was done across the street and went and met the best salesman I have ever had. Not only was he like able, he was not pushy ever, completely relatable in lots of ways and a true car enthusiast himself. It was hands down the best car buying experience ever and we are grateful they took our great little hybrid on trade so we have a much more appropriate and fun car for where we live. Thanks for a great experience Kyle. Finance was easy and he was great too and I'm having a hard time remembering his name, my apologies. Great experience. The onboarding with Jim was also smooth and helpful and a great added benefit at no cost to you, you actually get help for free with questions about your new car! read more

Royal Moore Subaru - My husband missed the photo having to go get the kid at sports! Thanks Kyle, so glad we went for the WRX! - Auto Repair Near Me - Hillsboro, Oregon

took my car in for routine maintenance and they totaled my car by burning the engine. I asked that they help me get a deal into another car. their insurance only gave me 17thou, they were not eager to help me get a deal on another car, the sales manager was condescending saying it was nice of them to give me a loaner car. went to Carr Suburu to get another car i didn't want to give my money to moore. they cost me an extra 11000$ for a routine car service probably if I was a male they would have been more helpful read more

Royal Moore Subaru - royal moore cost me 11,000$ out of pocket for a routine car service, they "accidently" set my car on fire - Auto Repair Near Me - Hillsboro, Oregon

Car dealerships have always had poor track records, but I have heard it has gotten much worse. I saw this firsthand at Royal Moore Subaru. We saw a vehicle online that we wanted. We set up an appointment to hold the car so we could test drive and look it over. We sit down with the 1st salesman, who was decent and seemed like he wanted to work with us. He then went and got the "closer". We sat there and worked on the price and interest rate for some time. We reached an agreement, or so I thought. I told the gentlemen that we would buy the car, they had a deal, and tried to figure out when we could go in and sign for the vehicle. I get a message an hour later that they sold the car but had something else similar and couldn't that deal. Super irritated, we decided to go to CARR Subaru in Beaverton to test the water. That will be a separate review. To wrap it up, we had our time wasted and it seemed like we were just toyed with to get us into the lot. No one ever mentioned they would be selling the car right out from under us after we had already agreed. What we believe happened was they did not want to do that price or interest rate anymore, and we got hosed. Just not respectful toward people's time or making an agreement. They could have tried to get the same vehicle, but just ghosted us. Poor customer service and now I won't go back. read more

Really enjoyed working with both Jorge and John! Got the exact Subaru I wanted at a fair price - and they even made it fun!

Henry was great. We walked in having decided already what we needed and he did not pressure us into anything else. Would buy a car from him again. read more

Micheal was fantastic to work with! Really went over the car with me and was very professional. Thank you!

We went to buy a vehicle today with private financing in hand. At the end, having agreed on everything, the dealership insisted in running a second credit check which was unnecessary and not required. They said it was 'to confirm who we were'. This would have hit our credit record a second time taking away points that would take months to years to rebuild, they would not move forward without it. Funding had even already been triggered including the email from our own bank which they had received. AVOID THIS DEALERSHIP. They are following and I quote 'their company policy' and not the Fair Credit Reporting Act. Our bank confirmed when canceling the funding that the dealership is in the wrong. read more

This Subaru dealership really surprised me in a bad way. I saw theirs advertised sale prices on Cars.com the car I like, I reached out to salesman Kyle, he agreed with me on that price and asked me when do I want to make an appointment to look at the car. When I showed up he said that car is ready in an hour do I want to see a different car for the same price, he will pull that car up for me. I waited another half an hour no car at all, so he offered me to a different end up he said none of the 3 cars in the lot. They just like to play games, they did not honest to what they said it, wasting too much of my time with Royal Moore Subaru for nothing. I will never go back there. That's why I gave them a 1 star. read more

Where do I start. I was working with Ahmad on a used car deal. Prior to even arriving to the dealership I forwarded my trade information with pictures. I was pleased with the trade value. I explained to him I would be in the area for a few hours and get me numbers on the purchase. I was brinigng outside financing and need numbers before 3pm so i could call the credit union to get my loan finalized so i could buy the vehicle this was communicated to Ahmad via text. This conversation via texting started around 9am Saturday. They assigned me an appointment i did not agree to or accepted. I explained if i like the numbers on a purchase order i would let him know i would come in. By 4pm I had heard nothing. I asked what was the deal with no information. I caved in and did the credit application so they could get me a deal. By 630pm still nothing. Was given excuses they are busy and working hard to get numbers. I got a video message from this Ahmad saying they couldn't get to me but it will be done 1st thing in the morning. So Sunday comes and it's 12 pm and I still have heard nothing. I reached out again and now was told the vehicle was sold on Saturday. This was so inferiorating to run my credit working a deal and it to be sold horrible salesman. I got more excuses about my appointment they made not me and was my opportunity to see the car and it's memorial weekend and busy. Excuses after excuses. He asked what other vehicles would i be interested in. I texted him another one at 335pm it is now 7pm and zero communication. This is why no one wants to deal with going into buy cars nor should you have to. read more

In March 2024 I bought a new Impreza from Royal Moore (RM) Subaru in Hillsboro. I was met by a salesman. He wasn't very friendly, but I didn't care because RM had the color I wanted. My basic problem is that the total amount I will pay after financing ballooned to $40k from an initial expected price of $28k. $28k was the total I expected to pay after financing $26k. $26k was the amount stated on my Payment Detail that I was given almost right off the bat. The problems started when the salesman handed me a piece of paper with chicken scratch and arrows written all over it. The chicken scratch was talking about "If this then that, but...if THIS then THAT" and on & on. I should've walked away. When I got the Payment Detail I thought negotiations were over. I made it clear that I was comfortable with a $586 monthly payment for 48 months. The real problems started when the Finance Guy came to me in the Waiting Area and said something to the effect of "We can extend this out to 60 months." I thought that was weird, but I also thought that meant extended out to 60 months with no other changes. If there were going to be changes then they should've been communicated. Then I found myself sitting at the salesman's desk with the Finance guy while the salesman stood 10' feet away watching. The Finance Guy was doing a lot of talking, but I didn't understand that he was selling additional services. I didn't understand he was selling because he's a Finance guy who should've been finalizing the initial agreement. Why is the Finance Guy selling services while the Salesman looks on? Another problem for customers today is all the signatures & initials on touch screens. I probably signed & initialed 15 screens before I finally saw the final price of $40k. By that time I thought I had already committed to this price. I felt tricked at that point, and I was. I was extremely mad and everyone knew it. I told them I accepted responsibility for entering into this contract. I should've understood the process better. I was extremely unprepared, stupid, and naive. But...if I'm selling a car to a neighbor, even if the neighbor is dumb, there's never confusion on the final price. The reason is because I'm communicating honestly. Also the salesman is gaming his reviews on DealerRater by having people review him before the transaction is complete. If I remember correctly he asked for a 5 star review to play a game called Corn Hole. In this game if you throw a bean bag into a hole 25' away then you get Subaru Starlink free for 3 years. While I was outside preparing to leave the salesman came out. He essentially asked me not to review him because he knew I was angry. Finally...when I got to the first gas station on my drive home I notice a 3" scratch on the paint and shoe scuff marks on the speaker of the Driver's door. Everybody knows how the first scratch feels, but to buy a new $40K/$26K car with a scratch just added insult to injury. read more

Ed Walton was incredibly helpful and made sure to give us the best deal we could find. All of our questions were answered, and he was respectful. I would recommend him and this dealership to friends and family alike. read more

I work with Andre to purchase a Solterra. He was super easy to work with. Responsive, friendly, knowledgeable and works hard. I tried working with two other Subaru dealers, but they were slow to respond and seemed uninterested in selling us a vehicle. We will definitely go back to Royal Moore when we are looking for our next car. read more

Hats Off to Steven Lyle! I have owned a lot of cars from several different manufacturers, and my family takes almost all of our service items to the dealership. All the Service Managers are usually very good, but Steven Lyle sits at the top. At my service appointment, I was greeted immediately, he understood what my service concern was, he kept me updated, got me a wonderful loaner car (my wife wanted to try a Forester out, even though we were having our Crosstrek serviced), Steven and his tech identified other items that we should have fixed that we didn't know about, and everything was completed on time and worked great. Steven and his manager even helped me save money when my wife picked up the car and forgot to turn in a service coupon. They went way above and beyond what most people would have done. They really treated us great and took care of everything. Even when I was wrong. So, Hats Off to Steven Lyle and entire service team at Royal Moore Subaru! Thank you for taking such great care of us! We'll be back. read more

Our salesman Jim was fantastic. Very patient with us as we tried to figure out which model was the best fit for us. No pressure, no up selling, no hassle. Definitely the best new car buying experience we have ever had! read more

What a pleasant buying experience. Alex, Carlos and Hans did a great job! In less than 2 hours, including test drive, we were on our way home with the car we wanted at a price we loved! Definitely recommend giving this team a chance to earn your business. read more

Very pleasant experience unlike most car dealers. Jorge our salesman, manager Zach and finance guy TJ were all great to work with and did not pull the usual sale tactics BS what we all hate. Would definitely recommend and go back there! read more

Thank you Edgar! He did not fail to deliver, and made our purchase easy with no push. We got a vehicle that checked all the boxes.

Alex was very patient with me. Good calm place. Was happy with the results of coming in today.

Javier was fantastic! He actually made the new car buying process an enjoyable one. From our first point of contact Javier went above and beyond to ensure all of our needs and wants were met, and took time to personalize the experience well beyond feeling like just a potential sale as at other dealerships. He ensured every detail was perfect, and it is apparent that aside from being very good at what he does, he genuinely cares about making his clients have an outstanding experience from test drive to taking your new car home. Everyone we encountered from sales and management to the service department were wonderful and I would highly recommend you take the time to visit Javier and the team at Royal Moore Subaru. read more

I had a great experience today buying my beautiful 2025 Outback. Henry Hergenhan was wonderful--professional, knowledgeable, thorough, a gentleman, and got me the best deal he could. read more

Car purchasing can be an extremely daunting task. Devoting your entire day just to only save a few hundreds dollars. This is the stereotypical perspectiion of the car purchasing journey but Jovanni at Royal Moore Subaru made it the complete opposite! With the global pandemic and inventory at an all time low at all dealerships, it is definitely not a buyer's market. But what was more important was that the experience was extremely short, virtual and even enjoyable. I had conducted everything via email and snail mail for the necessary paperwork. Living in southeast Portland, I spent more time driving to the dealership than the 10 minutes signing the remaining paperwork. Having previously been an online sales representative, I have experienced car deals from both sides countless times and without a doubt, this was by far one of the easiest and better deals I have experienced. Although many dealerships do not offer sales incentives right now, the sales experience you have can be just as important and Jovanni provides a personalized experience that makes you feel he has your best interest in mind. read more

Hands down the best buying experience! I never thought I'd leave a review for car shopping that included the words "it was fun AF and full of laughter". From the minute I got out of my car to the hugs goodbye to Mo and Kyle it was a wonderful experience. Every person I met were friendly and helpful. I cannot recommend them enough. read more

Overcharging. Happened to myself and a family member. No longer coming here. Shouldn't have to make another trip to get my money back if they had their shit right. Be driving further to other Subaru dealerships over coming here again. Just to get the price match confirmed via phone to ensure prior to driving back that way, I got hung up on twice. Phone tag is another bullshit experience. No one apologized to own up the price error. Took 4x to refund it because their machines tryna decline my card. * refund had to run as credit so won't see it back immediately read more

My wife and I recently purchased a new Subaru Crosstrek. The dealership was extremely helpful when we ordered the car. The car arrived sooner than expected. We received a generous trade in amount and were impressed with the detailed and efficient sales process. Every employee we had contact with was very nice and accommodating. We love our car and we love this car company!!! read more

Lost a sale and a future Subaru customer. I test drive three vehicles, and pick one and am ready to drop the down payment and sign. The catch is that there was an added $5k aftermarket product called PermaCare which is some BS protective coating in the vehicle. "Antibacterial" or whatever. A complete crock. I refused to pay for 20% of the car purchase price on an intangible service that didn't cost anywhere near that amount to apply. They brag that they don't mark up MSRP, but they lie their butts off otherwise. Sucks because I liked my salesperson. Don't buy from here. read more

Walked into this dealer this morning to buy a car they had on their website. That car had been sold but I was told they had 2 similar cars they could likely get as a trade. They made me wait for the managers to finish a meeting before they could check on the cars. Not a single manager made my time a priority to leave the meeting to check on this request. They were totally fine with me waiting on them. They ran my credit while they made me wait. They offered me a higher than advertised interest rate. When I pointed it out they said the lower rate was for the 2023's. I pulled up Subaru's website to show them I was correct and it was for the 2024's. They lowered the interest rate. They gave me a $500 discount but said they couldn't get the computer to take the discount on both cars, but look the price is the same. I had to point out the price was the same because the higher priced car had the $500 discount and they only applied whatever discount to the lower priced car that they needed to get it to equal the higher priced car. So basically they were trying to sell me the lower priced car for the same price as the higher priced car. After all of this they said neither car was available and they offered me $1000 off to take one of theirs on the lot. This dealership should have NEVER pulled my credit before they had an actual car to offer me. They said they did that so they could offer me an accurate price. I didn't need them to do that. I knew what I was buying and what the interest rate was, I already knew how much it would be. This coupled with the interest rate and discount games makes this dealership very untrustworthy. read more

Luis, excellent service......... would come back ...... again and again. Got a sweet Outback that I can't wait to put my bike on - Andrea

Bought a used car from Royal Moore Subaru recently. Very nice car. The team was kind, professional, efficient. Very much appreciate their excellent service. Thank you! read more

I was soo blown away by the customer service and great prices that I bought a second vehicle from Eros and Patrick gave us a great price for the warranty again. Great piece of mind and good people. read more

UPDATE: Promotional phone calls, texts, emails. I had to email several times and phone to get most of it to stop. The manager, the third time I emailed, was snitty. He said they were not the ones sending the most recent messages I was complaining about, which may have been true, but since they were the ones who sold my data, he had no business being rude to me. We are unlikely to return to this dealer. Other family members with Subarus have recommended another local dealer. Five recalls in the first few months--trivial issues--but otherwise no problems with the car since we bought it, other than after a gas station attendant failed to properly screw down the gas cap--had to have the monitor turned off. Three tanks later all seems well. The salesperson was a Trumper, in case that makes a difference. I was too exhausted by that point to back away. Today, after what's happened since, I would not have bought the vehicle. read more

Siting down to run the numbers with the salesman. I question the why the price of the vehicle is higher than the online price. I assume this is the typical car sales back and forth; I'd show the online price and there would be no more questions. This was not the case. I show the salesman the online price, he questioned whether it was their website (it was and the vehicle number matched). I was told that he would "try" to get to the online advertised price. Again, I'm thinking this is just salesman talk to make me feel like I got a deal. It wasn't. He comes back and tells me that that they are not allowed to advertise prices above the MSRP, that the actual price is truly higher. I was shocked! I was done at that point and tried not to be a Karen, saying we're too far apart on the price and left. I don't blame the salesman, I think he was just repeating what he was told by someone higher up and didn't realize that he was not upholding an advertised price. I had a great experience at this dealer a year prior. Not this time. read more

Came here today with the intention of buying a car same day, new or used didn't matter. I was open and stated I was very serious from the offset. The sales person I had been texting throughout the day (Luis Rojas) prior to me coming in, happened to be out of the dealership when I arrived, even though I let them know I would be there at our agreed upon time of 4 pm. I was passed onto Raphael, who was helpful with the testdriving component, however, when I was ready to get to any kind of table to negotiate and review numbers on a couple of new (2023) cars on the lot that had accrued some mileage (~5000 or less) (hoping to also compare that against a brand new 2023 model without any mileage), I was then passed on to another salesperson from the Certified Pre-Owned lot down the street. A customer who Raphael had sold to the other day happened to show up to the dealership out of the blue and suddenly I was no longer important. That being said, Raphael assured me that if I was not happy going down the used route with the other sales person, I could come back to the new lot and he would be able to help me. Firstly, why put a used car on a new lot if you have to go to the certified pre-owned location to actually run the numbers on it? Additionally, I should have had a red flag up when they kept passing me along from one salesperson to the next. But what really got me, was when I had my time royally wasted by Fernando and his mid level manager from the certified pre-owned lot down the street. We had at least an hour before the dealership closed. Fernando insisted that I test drive the other vehicle even though I thought it was a waste of time since I already knew what to expect having test-driven the same model with even less mileage at the other lot. I tried to move us to a point where we could talk numbers but he had to wait to get all his paperwork together from a mid level manager who really did a number to piss me off when I asked for the invoice. I'm not an idiot. If I ask for something, I know what that something is. Also don't switch up and be surprised when I ask for an invoice when you guys state with confidence that "the dealership is very transparent". I would have honestly have been fine with them simply saying no. But the fact that they tried to fool me by calling a sheet of paper with a list of alternative financing options an invoice, upset me to no end. At that point, I knew I was not being taken seriously and was being given the run around. It also happened to be 5 minutes before 7 pm by that time, so I was not able to go back to Raphael. Makes me wonder, if sexism was involved. Do yourself a favor ESPECIALLY IF YOU ARE A WOMAN, don't waste your time coming in here hoping to be taken seriously only to wind up playing games with BOYS who don't know what they are doing. This Subaru location lost my business and I hope to warn others so that what happened to me doesn't happen to anyone else. Lastly, as a PSA to anyone considering going to the pre-owned lot, the mid level manager stated verbatim "dont come here expecting to save $1000-$2000 on a vehicle. The most we can usually do is $200-$500." In the end, after ESC warranty packaging, I would have paid $7,000 more for a used 2023 model with 5k miles on it and an estimated 8% APR compared to a totally brand new model that includes a lifetime powertrain warranty and 3-6% special term APR. End rant. read more

Avoid Avoid Avoid! This dealer will try to strong arm you into a deal that is absolutely not true to their word. They offered one price (in text) and did not follow through with that price. They tried to scam us. I wouldn't recommend this dealership to anyone that I cared about. Go to Subaru of Puyallup or Olympia. They have better staff and are not scammers. read more

I'm very shocked that they have such a high rating. I was looking for a used car, and I called them and tried to negotiate the price. The Salesman which I don't remember his name called me back. When I insisted on my price (which was from KBB and other websites), he called me stupid. I don't know about anybody else, but I hang up the phone. I hope his manager and the owner of this dealership read this and have a talk with him I ended up buying a Nissan. It's Royal Moore's loss, not mine. If I ever decide to buy s Subaru, I go somewhere else. read more

I didn't get the car.. I had setup an appointment with a sales manager, to meet and finish the paperwork for the car and give them my down payment. Long story short, after several texts and calls, the guy told me he would get the car ready and set it aside for me if it was still available that day.. I finally get there after little over a 2 hour drive, just to find out someone at the dealership sold the car an hour before I got there. Now I totally understand used cars are first come first serve.. I personally just thought it was a little rude how it went about and the false promises essentially. I don't remember his name but the gentleman who told me it was sold at the dealership was pretty rude and didn't even apologize. Not even a simple courtesy call to let me know that the car was being purchased. I didn't think buying my first car would be such a bad experience. Even after I had worked so hard to save up enough money and was willing to give them $24,000 cash!! read more