I was working with Sergio Caro and he was an excellent sales person who was speedy but thorough on car information he shared. I appreciate not being pressured to buy before I was ready. I will be buying from Sergio in the fall, and hopefully it goes as smoothly as it did today. read more

Such an amazing experience! It was a pleasure to work with Jeremy & Ryan. I had a very tricky situation with the previous car I was in and they made it happen. I am truly thankful for the support in this stressful process. They are very respectful and honest people. Not your typical scumbag car salesmen. They care and will put in the work. Thank you guys!! read more

Had a fabulous experience with a new lease at Carr Subaru! I worked with Cade, who knew the cars well and helped me find exactly what I was looking for. There was an issue with getting out of my Ford lease and Cade and his manager Kris made the arrangements to get it done. Also, Cody the financial manager was easy to work with. Couldn't have asked for a better group of folks to work with! Highly recommend Cade and this dealership! read more

Just bought my third new Subaru from them. Couldn't be more pleased with the transaction. Everyone was very pleasant. Highly recommend.

Been to nicer Subaru dealerships but this is the closest to me so it'll have to do in a pinch. It's in a dense, busy part of Beaverton and the entrance and exit and general traffic flow of the lot is a mess, so your first impressions are not great. Customer lounge is ok; nothing special, but there's free coffee and granola bars to snack on. The layout is a mix of comfy chairs and hi tops, with lots of windows, which is good/bad. For this visit my service guy was pretty decent, and he walked me through all the requested service components and patiently broke down prices, and even sent over a video of the procedure afterward (oil change, brake inspection, etc). So that was cool. Was in and out fairly quickly, though prices are what you'd expect at a dealership - high. read more

Carr Subaru - Pulling up to the service area. You don't need an appointment for an oil change though - Auto Repair Near Me - Beaverton, Oregon

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We dealt with Sergio Caro who was gracious and never ever high pressure like most car sales people to purchase a used Outback. The finance manager was also very pleasant. I had purchased a new car from Carr many years ago. Carr has definitely improved their sales approach since then. They also accommodated our request for an independent inspection very professionally. Thanks Carr Subaru! read more

Sarah T from Carr states several untrue things in her reply: 1- they did not "disclose" or make it known during the sales process that there was only one key. Had they, we would have requested a second be made clear or a discount in price to cover the costs. 2- when the sales manager twice compared buying a used car to buying a computer at a pawnshop she then went on to encourage us to buy the "extended warranty," which would not have covered the cost of the replacement key, but certainly says volumes about their ethics. 3- It's also untrue that the faulty charger door was discovered "on delivery." Before we sat down to purchase the car, I attempted to open the charger door. Then Matt (sales guy) tried, and then Chris came and tried, and some other fella whose name I didn't catch tried. YouTube, the owners manual, and a credit card were all deployed to try and open the door. The reason we had to take delivery 2 days later, and why it was delivered to our home (with only one key,) was that I discovered the door was broken before we signed the loan paperwork etc. I have no doubt that had we made it off the lot without having discovered the broken door, Carr would NOT have fixed it, as evidenced by their unwillingness to replace the missing key. 4- Sarah T states that they offered solutions, but that we would only be happy with a free key. In fact they did not offer any solutions, only insisted that we should've known better. I now know better, and thanks to my reviews, so do other potential customers. read more

Carr Subaru - This is the car, unfortunately from Carr, but lucky for us, those free advertisements are easy to remove. - Auto Repair Near Me - Beaverton, Oregon

Great Experience at Carr Subaru! I had an excellent experience at Carr Subaru and wanted to make sure I gave credit where credit is due. Meredith was incredibly helpful, making the entire process smooth and stress-free. She gave me everything I wanted and agreed to--no surprises, no pressure, just straightforward and honest service. Considering I was a loyal Mazda customer for some time, Carr more than made up for what Herzogg lacked in my last experience with them (before deciding to switch). Honesty. And integrity. So, if you're looking for a dealership that truly listens and delivers, I highly recommend Carr Subaru and Meredith! read more

After two exhausting weeks of frustrating car-buying experiences, I had pretty much given up hope of finding the right car without all the stress. Then my husband and I walked into CARR Subaru and met Hunter. From the start, the process was seamless and stress-free. Not only was Hunter knowledgeable, honest, and incredibly patient, but he and the entire dealership also helped us navigate some unforeseen circumstances that could have derailed the whole process. They went above and beyond, ensuring we left with a car I love. The difference in service compared to my previous experiences at other dealerships in the area these past 2 weeks was unbelievable. I can't recommend Hunter and CARR Subaru enough--they truly made ALL the difference! read more

Carr Subaru - Back in the Subie gang - Auto Repair Near Me - Beaverton, Oregon

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I have never submitted a negative review before but an occurrence yesterday led to this one My wife and I had an appointment with Carolina at Carr Subaru to get our 2005 Subaru Baja appraised for the purpose of them buying it. Just getting ready to leave home when I saw a text from Carolina asking to slip the appointment to 12pm because the technician would not be available at 11:30 as scheduled. Arrived at dealership just before 12pm. Carolina was not available but a sales representative said he would call her and let her know we had arrived. We were informed that the inspection process would take between 30 minutes and an hour. Since I am somewhat disabled I asked if there was somewhere I could sit down. We were directed to a tall table with 2 tall chairs as there was not a customer lounge in the sales area. Since we didn't expect to be there for more than an hour we sat. The table was only a couple of feet from a new car on the sales floor and there was quite a bit of foot traffic through that small space. After sitting a very short time a very nice young lady informed us that Carolina was not available (no explanation). This young lady took our keys and said she would get the inspection started. After about a half hour she stopped back by to let us know that the inspection was in progress but once again no word on when Carolina would join us. At the 2 hour point a very nice sales consultant named James Hardy came over to see if he could be of assistance. We informed him of our long wait and the failure of Carolina to make any type of contact with us. He stated that he would immediately find out what was going on and after a quick phone call he informed us that the manager who would determine the amount of the offer to us was not available. By this time I was rather put out so I told him that we were not interested in waiting any longer and just wanted our vehicle back so we could leave. He asked the department that had the vehicle to bring it back to the sales area for us but they were not able to get it to us immediately. He went above and beyond his responsibility and personally walked down the street to the shop where the car was and drove it back himself. We were not his customers but he put himself out there. I waited until today to submit this review. I thought someone from the dealership might call with an explanation and maybe an apology for wasting almost 3 hours of our time. No such contact occurred. read more

Sales dept was rude and pushy. They played games with my trade in. And wasted 3 hours of my time

This was probably one of the worst dealership experiences that i've had and I didn't even look at a vehicle. Made an appointment to come in but running late and I clearly notified the salesperson ahead of time. Got there and yes, they were busy but at least 3-4 other staff passed me by and not even a hello and didn't even looked my way yet they asked the older couple that came after me if they were being assisted! Texted the sales person that I was there and he didn't even reply until 20 minutes later. I waited 15 minutes when I got there and left. They sure missed out on a $35K sale because I went to a real dealership and purchased a vehicle today. read more

They were helpful and efficient and didn't pressure me to get anything that I didn't want. I drove out in exactly the car that I wanted, and at a good price read more

I took my son( my secret weapon) to buy a car. He was dreading the high pressure sales pitch. ERIC was honest, patient and, straight forward and made sure we got everything we wanted from options to color. He gave us a great deal and with the 1.9% financing my payments are less than what I was planning to pay. There was no pressure at all and I actually had fun! read more

I just had a 45,000 mi service done on my 2018 Crosstrek. I have to say I could not be more satisfied as a customer with my entire experience from start to finish! Eric Gonzalez was my service advisor. What an exemplary person he is. He explained everything, answered any questions I had, worked out the financials, and even sent me a Video of the multipoint inspection (!). I have been raving to everyone about the outstanding service I received at Carr. Keep up the great work and give Eric a raise! read more

Made an appointment a week prior and told the service team what we needed done: oil change and a gasket had come loose around one of the fenders. Arrived 5 minutes to 8am on Saturday and dropped the car off, slight tension with the staff about our warranty coverage, regardless we needed the service done. An hour later we get a call from the service team, "Need to confirm what we're doing aside from the oil change." Did they not take notes? Was there no communication from service team to mechanics? After telling them what needed to be done we waited another hour (did some errands) and came back. Charged us for labor, oil change, and a car rental. They weren't able to change the part and it was more than we had planned on spending for replacement so we said, "just take it off so it doesn't flap against the car." We get home and the gasket is still attached! Charged for diagnosing/labor. Wasted probably 2 hours. The manager who confirms refunds is only in on weekdays, no refund possible on the weekends. Feeling frustrated and tired. Bad experience. read more

We went to this Subaru after being ghosted at Royal Moore Subaru after a deal that went bad. We met with a salesman who was great. Enthusiastic and decent guy. There are two issues with this location, however. The first is that we already had a really terrible experience with the service department when I went to take in our Subaru that we didn't buy from that location in. Rude staff at the time that were basically trying to screw me on an inspection for the vehicle. Neither here nor there, we did want to give this place a shot. After finding a vehicle that we wanted, we went in and started to discuss the pricing and options. We were told it was going to take about 30 mins. 2 hours later, we are finally getting through the process. We figure out a price and APR that works, shake hands on the deal, then when the paperwork comes out, they can't do the APR that we literally just discussed and agreed on. I gave the company plenty of opportunities to work with us, but nothing changed. It left us with the same taste in our mouths as the other dealership. So between the two experiences and what I've heard from others, the theme seems to be 'get them on the lot' then you can figure out how to squeeze the money. I will say that CARR Subaru was in fact better than Royal Moore, but that's like saying my D + is better than my D - . Just tired of going into businesses with their mentality thinking that the customer has no power and should just bow to company because "pricing has just gone up". You should also go to a dealership that makes you feel welcome and that they value you when you're there. read more

I've been coming here for years for service on my car. They do a great job, clear communication, upfront with price transparency. It feels like Family and I'm always well taken care of when I'm here I'm addition it's walking distance from many shopping area ( Fred Meyer, Trader Joe's, cafe, restaurants) so I can time visits to nearby places and get things done while my car is taken care of read more

Get your car serviced elsewhere. I have never watched slower moving staff in my life. If you don't talk to the person who checked you in nobody seems to be able to provide an update. Must not be paying their staff enough as they seem completely disinterested in getting people in and out in a timely manner. Specifically avoid Grant. He is particularly useless. read more

Shady dealership beware! We got approved in advance. We live very far from the dealership in Eugene. Called dealership to confirm truck was still available before driving for 2 hours. Dude says it was and keys were in his pocket. Salesman LIED!! WE DRIVE ALL THE WAY THERE!!! dude says they sold it to one of their techs 5 minutes before ..... NEVER DO BUSSINESS HERE. they sold it to one of their own employees screwing over the customer who called in advance before driving for 2 hours. read more

Carr Subaru - 1st message says were good to go. Drive all the way there and recieve 2nd message when were 5 minutes away. Salesman admits this is shady AF - Auto Repair Near Me - Beaverton, Oregon

ABSOLUTELY AVOID AT ALL COST. THE MOST STEREOTYPICAL USED CAR DEALERS. 1) Financial guy tried to add 13 months to my loan without telling me. He walked into the room, said my payment would only go up around $45 a month for the added warranty and that it was a good deal. He attempted to flash me the paperwork and walk out. I asked to see the details further and noticed that the loan was adjusted 13 MONTHS. This is living up to the used car sales experience of non truthful workers. When I asked about it he lied about the original month agreement and made it seem like it only added a couple months. Further, when it was time to sign after waiting for around 30 minutes, Hunter (salesman) brought me back to the finance guys office. I sat down and he was all over the place. ALL OVER THE PLACE. After about 3 minutes, he asked me to go back to the lobby because he "couldn't multitask". One of the most absurd things I have been apart of. 2) I specifically asked to see the battery life and information when dealing with Hunter. I never saw any information about the battery. 3) I signed on Thursday 10/17. I didn't hear a single thing until I called on Sunday 10/20. I was told that it would be ready Monday at 5pm. I said that is fine, just call me when its ready so I can come in. I did not receive a call Monday or Tuesday. I waited around on Tuesday and moved work appointments to pick up the car I was purchasing. I then texted Hunter who said he called me Monday night and left a voicemail. I did not have a missed call or a voice mail. The lack of customer service was apparent. 4) When I test drove the model y, I noticed a very distinct odor when the AC was ran. I expressed this to Hunter to be fixed before I purchased the car. Like other problems, this was completely ignored and when I went to pick up the car, the AC still had an awful smell. 5) The dealership sold me a car with 30% battery life when the dealership had the car for 5 days after I signed. Does Carr Subaru sell cars with a quarter tank? It took 48 full hours for me to register the car on the Tesla app so that is 2 days I could not use a supercharger. I did not have a home charge station. If I had to work out of the town the following day, I would have to either sit at a traditional charging station for an extended period of time or go to a friends house to charge. Both are unacceptable. This is maybe the thing I am most upset about because it shows there is no true care for the customer and no oversight to make sure things are getting done. 6) The sales manager was the one who handed keys to me. He was nice and attempted to say the right thing but he had absolutely no solutions to the issues I brought up. I had him smell the odor before I left and he said "if it does not go away, email me personally". I sent an email to him 5 days ago, I have yet to hear back from him. I work in sales and I could never imagine ignoring a disgruntled customer who spent 10's of thousands of dollars. Overall awful. Please save the time and do not visit this dealership. read more

Eric M and the rest of the Carr Subaru team were great to work with. I was happy with the service, the price, and the car I bought. I would recommend buying a car from Carr Subaru for sure. read more

Attempted to get an oil change at Carr for the last time. I gave them another chance after my last appointment where they misrepresented the work needed to be done. This time I was told no need to make an appointment, come on in. Once I got there, a two hour wait. Last time the tech argued with me about wasting their time making an oil change appt. Carr, please work with your techs to give proper information to your customers and at least attempt to provide customer service. You've lost me as a customer. Other Subaru dealerships in my area were happy to show me honesty and provide customer service. read more

I feel blessed by humanity to have brought my car, which carries my self and my baby daughter, to this Subaru location. The mechanic I worked with, Spier, is what some might call an earth angel. Beautiful, caring being. My car is working great and I feel a huge weight off my shoulders. Unfortunately, It is hard to trust mechanics sometimes, and my experience with Spier and Carr Subaru completely changed that for me. My huge huge love to y'all. You rock! read more

False Advertisement. Please beware. I drove down from Tacoma, WA (3 hour drive with traffic) to buy one of their used Tesla they had in their inventory. Turns out the model they were advertising on their website claims to be a performance model yet in person it was only a long range model. They couldn't work with me on the price whatsoever. All they said was we were trying to push these vehicles out as fast as possible. That's all fine but do it the right way and legally so you're not wasting people's time. I hate shady businesses and this is one of them. As for other people seeing this comment please do your research to make sure you are buying the actual model you want and verifying it in person. I wouldn't be upset if it was a 30 min drive but it took me 3 hours to get down here. I was ready to purchase. Instead they gave me a 6 gallon gas voucher for 6 hours of drive time wasted. read more

After test drive and further communications, we proposed an offer for a 2024 CrossTrek of $700 below asking price. The salesman, Samuel Pearcey, asked if "he got us the car for that price, would we buy the car the next day?" To which we indicated yes. Set up a time to come by and do the deal, but while on our way there, he sent us a proposal for the original asking price and excessive fees. When questioned, he claimed that he had never agreed to our price - that "he was only asking a question." Gimme a break. He then later claimed that they had sold that car earlier .... all the while communicating with us back and forth as though we had a deal??!?? DO NOT TRUST THIS GUY BTW - that vehicle is still listed on their website as being available for sale, supposedly.... read more

I renewed my lease through Carr Subaru in Beaverton on October 31st, and the entire process has been a nightmare. After driving off the lot, I waited to hear from someone in the finance department to set up my monthly payments--no one contacted me. Weeks passed, and I had to start calling them myself. Each time I called, I was met with little urgency and no real effort to resolve my issue. I repeatedly explained that I needed to handle this quickly because I didn't want payments to pile up--especially with my wedding coming up in April. Despite this, my concerns were brushed off. It got to the point where I had to go into the dealership in person, practically begging someone to help me figure out what went wrong. They eventually told me that the person who handled my paperwork had left the company and caused a mess for multiple customers. Even after I made a payment in person, I was suddenly being chased down for two more missed payments due to their internal disorganization. This experience was incredibly stressful, unprofessional, and a huge inconvenience. It's unacceptable for a dealership to treat customers this way, especially when the mistake was clearly on their end. Once my lease is up, I will not be returning to Subaru--and definitely not to Carr Subaru read more

Always friendly and fast service. Easy access and fully stocked waiting area. Vaughn took good care of us. Scot Abplanalp

I took my Subaru outback to repair my window which was not working. Immediately, I was helped by A.G. in the service department who asked for my keys, then disappeared to intake my car. A few moments later, she reappeared handing me my keys. She fixed the problem without needing to leave my car. I am, and have been impressed with Carr Subaru and their service department. Many times, car owners take their vehicles to auto repair shops and get told that things need fixing when the shops are only out for making more money. Not at Carr Subaru. I am a life long customer. read more

Service advisors are great. Technicians did relatively quick and good work. Cashier (larger gal) needs some pointers in friendliness and customer service Sales? Well, I have now bought 2 Subarus at other dealerships as the sales team here is old-school smoke and mirrors, bait and switch, double talk and will make you wait, and wait and wait in the office. We eventually just left! I'll still have service done and buy parts here! read more

Gage, was my sales associate for my purchase of my 2024 Suburu Crosstrek, and he was incredible. He let me take him through my own purchasing process, was very patient and never put any pressure. It was the most relaxing car buying experience ever. The finance person, Salhal, was amazing as well. Very kind and personable. read more

Carr Subaru - Auto Repair Near Me - Beaverton, Oregon

Carr subaru is a complete ripoff. Don't take your business to them specifically there used car department. We bought a 2014 explorer from the found out the next week we were lied to and the motor needs replaced. They kept trying to install car quest part after car quest part. Lied to about the turbos lied to about the oil consumption. We paid out of pocket when the cats went bad from the turbos we paid out of pocket to have all their work redone that was in the paperwork that was handed to us when we bought it that they did. And we got a "well we did more than we shoulda." No you shoulda bought the car back knowing you put a single hard working mom in a no win situation that has lost her an extra 4k in fixes that were supposedly done. We have 2 neighbors that bought from car brand new vehicles and the carr brand and their people are snakes. Do not under any situation go to Carr chevy or Carr subaru. They are the laziest piece of trash car company that should be looked at as a whole sales of crappy cars. They dont care about the people the care about the all mighty buck and they dont care that they screwed over the hardest working mom this guy has ever seen. Carr should go out of buisness for fraud claiming to be a good dealership when you are no more than a wholesaler looking to scam good people out of money. read more

Today I experienced one of the best, if not the best, car buying experience I have had in my 60 plus years. I worked with Matt B to purchase a used car for my family and it was great. Then Matt J helped finalize the purchase. Very pleasant guys, and no aggressive sales pitches that I have unfortunately experienced in the past Thanks Carr Subaru. read more

Dropped my 10 year old, low mileage WRX off early this morning for an A/C check and to recharge the freon. Four hours later, got an estimate for nearly $4500 to: change the o-ring on the air compressor, recharge the freon, REPLACE the clutch pressure plate, rotate the tires, change the fluids, and perform an alignment. Seriously? The clutch isn't slipping or revving or doing anything that would indicate a pressure plate issue. Then, when I called to check on progress for pick up, I was told that the only person who can answer that is the service advisor but he's on the phone. Left a message; no call back in 30 minutes, so I called AGAIN. No apology, just a "yup, it's ready." My first and last time using Carr, and when it's time to replace the car in two years, I won't be shopping here either. Too bad, because they're 5 minutes from my house, but this experience left a really bad taste in my mouth. read more

Stopped by to get a new battery for my Key FOB. Friendly staff! Service directed me to Parts, which put in a new battery in 5 minutes, no waiting. It wasn't as spendy as it was in Portland either. read more

Carr Subaru - Carr Subaru - Auto Repair Near Me - Beaverton, Oregon

A no BS dealership. Friendly not overselling... Convenient quick service without appts. Normally you dread going to the dealership whether it is buying a car or servicing.. This dealership is actually pleasant and "normal" in a good sense. read more

i absolutely loved my experience with carolina! she was attentive, kind, and very understanding of my situation. i can't recommend her enough read more

Good customer service at the service department. But please do not allow them to wash your car. We went in for a simple recall appointment. The recall was in the underbody of the car and did not require opening the hood or doing anything off the lift. The actual repair process was great and everyone was very nice. They even accommodated our work schedule and provided a loaner car without hassle. However when we got our car back it was clear that the "detail crew" had taken a dry brush along the entire car, front to back, and just rubbed all of the dirt and debris along the way into the clear coat with no water or soap. The car was still very dirty, but now covered in scratches too. It was just detailed a few weeks prior so this was absolutely crushing. Thankfully the service manager was apologetic and very accommodating. He put a "do not wash" flag in the system for our car and paid for a professional detail outside of the dealership. However I'd recommend that anyone getting their car serviced here to decline any washes. The idea that anyone would think it's ok to brush a dirty car with a dirty brush without any lubricant and call that a "courtesy detail" is pretty mind-blowing. read more

Just bought my second Forester from Carr Subaru last week. Great experience with Matt B., he was patient, knowledgeable and helped us find the best version of the Forester for our family. Thank you, Matt! read more

We've owned Subarus for a long time. We come here often for oil changes etc. everyone was really nice. However, I'd highly recommend being more transparent with billing and how much things are going to be. My horn didn't work. I was charged a $190 diagnostic fee just to see why it wasn't working. I wasn't told that was the case/cost. Would recommend being more upfront with your customers to avoid surprises. Brandon in the service department was really nice. Kept me in the loop time wise. read more