I purchased a used Volkswagon Golf from here, and the car looks and rides great. I worked mostly with Corin, the new guy, and Boris, the senior guy who finished the deal with numbers and figures. The test driving was done with Corin, and we had a blast. We had a Friday night ride in a GTI which was super awesome, but that car was a tad outside of my price range. That next Saturday, I was around the city all day test driving other cars, when Corin phoned me and said that I should try the Golf instead. I was a bit reluctant, because I was tired from running around all day, but agree to stop by anyway when he said that it would be worth my while. When I finally arrived that evening, with a GTI in mind from another dealer that I was ready to purchase (I told the other dealer that I needed to make one last stop before making a decision), Corin had the perfect car picked out with my name on the dash. The Golf was beautiful: it was the right color, size, model, and had the particular specs that I was looking for (not too much and not too little). And of course, the price was just inside my price range (albeit at the high end of it). Corin must have known from that first drive, via conversation, and my driving style, what exactly would work for me, and he did a fine job in picking out the car that I ultimately purchased. Boris was also generous in the value he gave me for my twenty-year old Civic which has a great deal of sentimental value for me. Also, I must say that I had a maintenance issue with the car within a week of purchase. Fortunately I purchased the Vehicle Services Contract per Richard Kim's, the Business Manager, advice. The check engine light had come on and so I took it in for maintenance. I dropped it off before going to work to hopefully retrieve it later that afternoon. They tested the car extensively and speedily, and found that it was leaking fuel pressure, or something like that. Josh followed up with me via phone throughout the testing process, keeping me in well updated with what was going on with the car. Basically it just needed a new gas cap, and so that was done and the problem was fixed. Because I purchased the warranty, I incurred zero out of pocket expenses. Overall, I've had good experiences with these people. Even Vanessa Valle, the Customer Care lady, was instrumental in getting me to stop by the dealership. I had no intention of stopping by, because I was in the market for a stick shift, and I had only seen automatics in their inventory. But she persuaded me to come in for that first visit. So kudos to the entire team. read more

UNREAL. I reactivated my Yelp account just to write this post. I can't even begin to describe how bad my service was here. Maybe because I am a girl, who knows. There is nothing I hate more than being taken advantage of. Here is my experience with this JOKE of a company Called and got quoted $220 for a job so I towed my car there and made an appointment. Once there I was told that it would be 400 dollars. The desk guy Josh couldn't seem to be able to explain to me what the prices were. When I asked for a breakdown he got annoyed and said 'I don't understand how you are not getting this'. He also said that the person who I talked to on the phone was an 'idiot' and 'didn't know what she was talking about (this being his coworker). At this point I was already fuming. I walked out to the lot and and talked to an attendant and he was a royal ass and didn't know what he was talking about. He said he would take my number and call me when he could figure out what was going on. Like I believe that for one second. He was so fake. I left and called every other VW dealership in Oregon and each quoted me $167 for the job. I called back and spoke to the parts department. He quoted me the $167 without me saying that I had called other places. No consistency at all. I called the night it was supposed to be done and they said that my mechanic was out sick and that they didn't get around to it...didn't think it would be a good idea to call??They said they would get around to it when they could the next day and call me when it was ready. Josh, again, also said 4 times in a 2 minute long conversation that I needed to bring payment in order to get my car back. I GET IT GUYS, YOU WANT MONEY Next day...no call...so I called them and they said it had been done hours ago. Really? Maybe you guys could call your customers when you say you will? That's three times. Went in to pick it up. Mysterious $98 charge for transmission part...I was getting keys made. The lady said 'let me get you that discount and take it off for you' like she was doing me a service in not charging me for parts I didn't order. Icing on the cake was that I cleaned my car the day before and got it back with mud splattered all along the side. My boyfriend is convinced they went joyriding haha! As someone who is almost ready to buy a new car and who loves her VW I can say with confidence that this place will NEVER get my business and I will happily deter everyone I talk to from going to this dishonest place. Avoid at all costs. read more

This is a family. This dealership is family run, and with every guest interaction they encounter in their day the family grows. It grows with each purchase of a car. It grows every time a guest recommends visiting this dealership to a friend or family member or co-worker. The people that work here enjoy it, I'd even go so far as to say they love it. Ayman would have shown my partner and I every car on the lot if we had asked. We had set up an appointment with him and even though we were early and he was already helping a guest, he immediately came and greeted us. He went through the differences of the cars we were looking at, test drove the one we were deciding on, and even tried to find a car that closest matched the features we were going to miss in our previous vehicle. I did see two faces that I can't remember the names but they were so very nice. The young lady at the front desk was absolutely a sweetheart (Chrissy or something similar) and made sure we were comfortable while we waited for Ayman to guide us through the process of financing a car from their family. I am horrible with names and had just come off a long shift at work but she really was the sweetest and very professional. There was a gentleman that assisted me with getting my insurance policy information from the office (very short hair, very nice smile) and also brought my coat to me after I left it in another room in the dealership. Mejra is the absolute best. If everyone we had encountered had provided less than satisfactory service, I would have stayed for her. She is the most sincere individual I believe I have met in my experience in the dealership business. If you purchased or financed a car, and you didn't talk to someone like Mejra, you lost out. When I walked in I was tired and cranky and honestly not really in the mood for social interaction. Mejra (and the rest of the team we talked with) did not let my poor mood affect their absolutely stellar guest service. I will be back for any and all future needs. The services they offer with financing and with purchases are absolutely amazing. Good deals and good service is what they do. So come see them. Join their family. read more

My husband Bobby and I bought our first Mazda in 2004 (Mazda 6) from Mike Herzog at Herzog Meier Auto Center. When Bobby passed away on June 20th of the following year, one of the first people I heard from was Mike offering his condolences. Over the years that followed, Mike and his phenomenal service staff helped me take excellent care of that "special" car. Two weeks ago, I was involved in a head on collision, and that wonderful car was completely "totaled". Fortunately, no one was killed in the accident. The police officer said, "Mam, that car saved your life." I came out of the accident with 4 broken ribs and severe bruising, but alive. Once I returned home from the hospital, I called Mike Herzog to tell him what had happened. My daughter Jen and I set up an appointment to meet with Mike yesterday. He understood my emotional attachment to my old Mazda because he remembered both Bobby and I...and how excited we had been to purchase that car six years ago. He also knew that I had just been into the dealership a couple weeks ago for one of regularly scheduled service checks. Mike showed us several of the new Mazda models, but it was the Mazda 3 that caught my eye. It was very similar to the Mazda 6 but a smaller version which really suits my needs. After the test drive, the paperwork process was "painless" and handled proficiently and professionally by Herzog Meier's Finance Manager, Dave Wolin. Because of my recent automobile accident, Mike offered to have Jake Norquist, Internet Sales Manager, drive me home in my new Mazda 3 car. Jake really took the time to carefully demonstrate all the nuances of the Mazda 3, including setting up Blue Tooth with my telephone. I was assured by Mike that Chris Savage in the Mazda Service Department would continue to be part of my "Mazda team", and I would receive the helpful service check reminders from him. Mike Herzog and his team were extremely helpful to me and I appreciate the excellent job they do! Danice Brown Executive Director Portland After-School Tennis & Education, Inc. read more

Kristin Robinson is the most amazing, helpful, and honest service manager I have ever worked with! We have used HerzogMeier VW for years to service my 2006 VW Golf, but I have never before experienced this high of a level of professionalism in the automotive industry. I brought our Golf in to get an additional key made, and I wanted just the basic key (not the flip key, which costs $100 more). Additionally, I wanted the tires looked at and patched, because two of then were leaking and all four were installed by the HMVW affiliate. My 2 year old daughter and I were there for hours as they tried to find and repair the leak in 2 tires. (A very nice man ended up driving us to the mall to kill some time.) As it turned out, the tires needed replaced because the damage was irreparable. And the servicemen accidentally made me the flip key instead of the cheaper key. Kristen got it approved for HMVW to "eat" the extra cost of the better flipkey (we only paid the cost of a regular key), and also gave us a rental car for FREE for the night since it was near closing and the tires wouldn't be fixed until the next morning. In the end, we had over $120 taken off our bill! Then, the very next week, a gas station attendant put regular gas in the same car -- and he's a diesel! To make it more complicated, we were set to move out of state and a tow company was supposed to come pick up the car in 4 days. Kristin handled everything, communicated with the gas station manager so we could be reimbursed for the cost of repairs, and agreed to sign to allow the vehicle shippers to pick up the car from the dealership, so we could still fly out as planned. Happily, the car only needed a flush, no major repairs. Kristin is absolutely fantastic, hands-down the BEST automotive service manager Ive ever worked with!! We will miss her -- We will be hard-pressed to find another service manager like her in our new town in Colorado!!! read more

To start, it states I am from California in my heading, but I am not. I am in Sherwood and went to Herzog in Beaverton! So please note, this is a local review. I was born and raised here! LOL! Moving on... I had THE best experience on Saturday morning driving up to the Express Service at 8 am. Jesica greeted me right away, I am a new customer there and I wasn't sure what to do. She guided me through each phase, gave me pricing and provided a timeline that was doable (about an hour) since I didn't have an appointment. I then asked about new tire pricing and Zeke quoted me within minutes. My car was serviced within a couple of hours due to the new tires I actually knew that I needed and a couple of other things that I requested upon inspection. The lobby is awesome. I ate some snacks, drank hot cocoa that was provided and watched tv. Jesica came out a few times to let me know how things were going and I let me know I could check my text for progress, which is super cool. I wasn't in a hurry so I enjoyed my downtime from my daily grind. Also, Jesica is very personable and let me know that next time I could bring my dog with me and when I left, she had wrapped up a nice little treat for him for me to take home. I think the service team did a fantastic with my new tires, it drives like a whole new car. Previously I had always felt something was off with the old tires but was always told they were fine, now I know there had to be something off because it drives super nice for a 2012 Jetta. Overall I would highly recommend based on the greeting, the ease of the process and the work that was done. I also found the pricing is very good considering I was a walk in and I needed a couple of extra services, like new filters etc. I will be returning for all future maintenance. I drive about 400 miles a week, so they may see me and my dog quite often! read more

I received the most outstanding and excellent services from R.J. Florestan, the Sales and Leasing Consultant at Herzog-Meier in Beaverton, Oregon. Mr. R.J. Florestan covered every possible aspect of service to make my experience with Herzog-Meier most positive and memorable. This exceptionally considerate and intelligent gentleman behaved in the most thoughtful, reasonable, fair and helpful manner. He displayed a most keen ability to discern the customer's needs and to locate, integrate and present important, necessary and crucial information in an understandable manner to provide total and most competent services. The respect and support shown by Mr. Florestan for not only the customer but his colleagues / coworkers at Herzog-Meier was admirable and due to his diligence and efforts Mr. Florestan pulled everything detail together to create a total experience that met all of the customer's present and even future needs. The experience at Herzog-Meir brought about by R.J. most refreshing and positive with the customer feeling, appreciated, supported, comfortable and relaxed. With his exceptional capabilities and integrity, most positive attitudes and great kindness Mr. R.J. Florestan will succeed at everything he chooses. And I look forward to working with R.J. in the future with complete trust in his amazing qualities and would go out of my way to come to any location where he is present. I learned that R.J. Florestan was in the marines and so I also offer my thanks to him for the great services he provided our country, to all of us as well. It is a pleasure and honor to know him. It is and will continue to be my pleasure and honor to refer his most excellent and conscientious services to anyone seeking a most competent professional who can be trusted. J Lemont Beaverton, Oregon read more

Go see Robert Yray. I had been shopping around for about a month for the perfect 2018 Tiguan with AWD and third-row seat package and somehow ended up buying a 2021 Tiguan SE R-Line Black. And it wasn't because I was tricked or "sold" anything; not even once did Robert make me feel like he was pushing me to buy anything. He simply answered my questions, of which I know I had too many, and he was always available by phone, text, or in person. I started by test driving a 2018 model they had on the lot. A few days later, I ended up finding a 2021 model at a competitor for just a few thousand more than the 2018 model, which I assumed was a come-on price, but Robert did not hesitate to match it. I knew I wanted to come back and work with Robert because he was so laid back that I almost forgot I was dealing with a car salesman. We really just talked about music and other bullshit, and I had to keep reminding myself that I was supposed to be thinking about the major purchase I was about to make. My favorite part of Robert's style is that he was confident enough to say "I don't know, but I can find out" instead of misdirecting or, well, making something up. All in all, I left with a killer deal and feeling so good about the car that I ended up buying. If you end up shopping in this price range, you can't do any better than a Volkswagen. And even still, you can't do any better than Robert Yray at Herzog-Meier. Their competitors may show better prices online, but I recommend running it by Robert first and see what is willing to do for you. You can tell that, while he may be somewhat new to car sales, he prioritizes building relationships with his customers rather than treating them like one-off transactions. Best of luck to you, Robert! read more

We just bought a small used BMW from these guys. It was not an expensive car but they went all out to help us none-the-less. Because of the virus, and our ages, we did not want to go to the dealership but they made it easy for us to buy the car online and by phone. They went all out helping us, answering questions, providing information, and negotiating -- all by phone, email, and text. Their web site gave an excellent, and it turned out, an accurate description and photos of the car. CarFax is provided right up front from the site. They were very open and above board about everything. After we made a deal, they even brought the papers down and delivered the car to our home (we live 70 mi from the dealership)!!!!! Everyone we dealt with, from reception, to sales, to the paperwork folks, and the young man (Robert) that delivered the car were unfailing polite, helpful, and friendly. Yes, Robert was wearing a mask and was careful to keep a distance. I never felt the slightest pressure from anyone prior to buying the car and their helpfulness did not decrease one iota after the sale. Izaak Figueroa was our sales person and he was extremely nice to deal with, very helpful, and a great communicator. He kept us constantly informed as to the status of the deal, the car, and the delivery. I appreciated that especially with our isolation from it all. I have bought a lot of cars over the years (200+ - yes I know, too many- just ask my wife) but this is the first time I ever bought one remotely. Turned out to be great car and a pleasant, trouble free experience. Best of all, wife is happy about the whole thing too. You are in good hands with these folks. read more

Having a VW salesman in the family, my expectations were high with regard to dealership quality and customer service. We have owned numerous Volkswagens over the years, and following our move from California to Oregon, I needed to locate a suitable replacement dealership. Herzog-Meier filled that gap. They are a top rated VW dealer, and as such, get the cars with the options other dealers drool over. As a TDI Golf owner waiting for my settlement and buy back, I thought I would walk away from VW forever but H-M changed my mind. I thought a Subaru could meet my newly required AWD needs, but after test driving one, I am not Subaru loyalist and was not impressed with their outfitting. I located a very well appointed Alltrack at Herzog-Meier and phoned their Internet sales department. What questions could not be answered by the call taker were quickly responded to by the sales manager Ayman Achour. It was a unique vehicle but he worked with me to explain its options and upfitting so we sealed the deal over the phone. I flew up the following day, and he arranged for an employee to pick me up from PDX, most appreciated. The car was beautifully detailed and ready to go. The sales process was efficient and low pressure, and this is also thanks to Jake Jones in the business/finance office. They truly have an up to par staff, facility and inventory. While I am well south, I would not hesitate to bring my car to them for routine service to ensure proper care for vehicle was maintained. This will likely be a long lasting relationship with a new VW dealership. If you are looking for one of the best in Oregon, you need not look much further. read more

I bought a certified used (CPO) 2015 GTI from Frank Utah. Frank was great. Straight-forward, patient, responsive and he also has a good sense of humor (which is important in this car-buying experience...which can be super-stressful). Frank is perfect for his job and it shows in the customer service he provides on a consistent basis. I met with him 3 times on separate occasions for this car. He was consistently great each time. NEVER pushy. The financing was done with Bill Health, business manager. Bill was equally great. He was efficient and well-versed in the options and plans for warranties, GAP plans, and DMV specifics. Bill did a great job of balancing his responsibilities to protect VW and HM while also providing an excellent customer service experience for me. This part of the sale is always the one that makes me nervous. But it was smooth-sailing with Bill, he was awesome. Service will (hopefully) be with Nic Perez. I worked with Nic once in the past on another vehicle. Just like Frank and Bill, Nic was equally professional and patient. Being a VW enthusiast and car-nut myself, I felt comfortable placing trust in Nic to direct work on my car. He is well-versed, knowledgeable, and courteous. Overall, it was a great experience considering I've only bought 4 cars from dealerships (and I've owned 26 or 27 over the years). 2 of those experiences were bad, but HM was one of the 2 that were great. The other dealership is considered #1 in automotive customer service...so HM did a great job providing a similarly positive experience for me. Thanks guys, I appreciate it. And did I say how much I LOVE my Mark 7 GTI? :) read more

Well, I'll try to be succinct. Our 2017 VW Tiguan got totaled in a collision, so we needed a replacement. We test drove the new 2018 Tiguan at another local dealership and we were impressed with the vehicle. We were actually about to buy a Tiguan from them, but then they tried to pull some shenanigans with us on the finance paperwork, so we walked away, despite us having purchased four vehicles from that dealership over the past seven years. We contacted Herzog-Meier VW and spoke with Patrick who set us up for an appointment with Ayman. On the website, we had selected a Tiguan that was exactly what we were looking for, so we let Patrick know that we just wanted a solid fair deal and to complete the transaction without spending a whole day at the dealer. We arrived and looked at the Tiguan we had selected, but it had a door ding. Patrick and Ayman apologized and offered to have the ding repaired, but I ultimately declined. Ayman was able to find a substitute, but in a different color, but one that would have been our first alternate choice (blue). We looked the vehicle over - it was perfect - got the paperwork done - no hidden attempts to charge us more for the car - my wife and I were happy with the deal we made, and we were driving our Tiguan back home within about three hours from the time we walked into the dealership. Completely acceptable and it was obvious that both Patrick and Ayman cared that we had a positive buying experience. So I thank both those gentlemen for helping us find a vehicle we are quite happy with. Our buying experience at Herzog Meier was a good one. read more

This review is of my recent purchase of a new 2011 Volvo S60 sedan. I dealt with salesman Doran Arehart. The experience was outstanding in every respect. He was friendly, professional, helpful and knowledgeable about the car and about the various options. Best of all, no high-pressure sales techniques, just providing information and giving me plenty of opportunity to make my choices. I was able to get the car in the color I wanted and with virtually all the options I wanted and none that I did not want, all for a quite reasonable price. The finance office handled the paperwork expeditiously, and the car was nicely prepped. When I picked it up, Doran walked me through the various features that were different from my previous Volvo S60, synched my phone to the car's bluetooth, etc., and sent me off. I had figured that I would have to put up with a certain amount of pressure, price-dickering, and annoyance to get my new car (especially to get it set up the way I wanted it, not just settling of whatever the dealer had available and wanted to move off the lot); instead, I had a remarkably easy and enjoyable experience. My new S60 (300 hp T6 all-wheel-drive) is a BLAST to drive, handles great, and is even more fun than I had hoped. I give the highest marks to Herzog-Meier for an excellent sales staff and all-around good customer rapport. Doran even gave me and my wife a tip for a nearby restaurant where we could have lunch (Hall Street Grill), and it was thoroughly enjoyable. Can't beat that! read more