Good experience. Service staff was friendly and got the job done pretty quick. Oil change and tire…read morerotation in about 60 mins. Jose was very good and friendly to work with. Was alittle disappointed that there was no shuttle service and only transportation option they provide was a rental at a ~$60/day cost. Lots of services recommended for a pretty high price but glad I wasn't pressured into them.

was told by advisor that problem with my car was by design and I just have to deal with it…read more( problem with iPhone connectivity) never had issues before but this time was absolutely terrible wo recommend to find another dealer

I had a great converstation with Nolan d'Elseaux Sales Consultant who worked with me to look at all…read morethe options that he had to meet my needs and even though I went with a purchase from another dealership, I completley respect his honesty and profesionalism. If he had the type of vehicle that I was looking for I would have absolutly puchased from him.

I had a great experience here at this dealership this past weekend and was finally able to close on…read morea beautiful 2025 Mazda CX-5 Turbo Premium Edition in Rhodium White. After performing countless hours of research and watching a TON of POV videos on YouTube, I strongly settled on a Mazda even though I had bad experiences with this brand in the past. 90s Mazda's were horrendous due to their ill-fated partnership with Ford Motors (bad transmissions, etc.) so I stayed away from Mazda for over 30 years. Mazda has become a brand of its own in the last decade after it's separation from Ford restoring quality back to its lineup. CX-5 is no exception. Due to its Japanese-built reliability, quality materials chosen, simplistic design and ownership satisfaction, I went with this model over its other Japanese-branded rivals. I contacted many dealerships around the greater Portland area as well as dealerships as far down as Eugene and none of those places had the color and model I was looking for in their inventories. The current introduction of the 2026 models were soon approaching so the trim level I was looking for in particular were becoming scarce. The video reviews of the 2026 model were a big disappointment and practical turn-off due to the new design changes. I continued to check dealer inventories and that's when I discovered the trim I was looking for was still in stock at Herzog-Meier. They had 2 turbo's in white left in stock. After my inquiry, I was contacted by a young man by the name of Brody Heath. Brody was quick to respond through text messages followed up by some emails. What impressed me the most was the personal video that Brody created for me first introducing himself, the vehicle I was interested in and summarizing some of the important features of the vehicle. Brody went outside in the cold and shot the video for me on the same day I contacted him which I found to be commendable. The short video he created for me was quite impressive. 2 days or so later I made arrangements to visit Brody and test drive the vehicle. Upon our arrival at the dealership, the vehicle was parked waiting for me in their customer parking space and on the dashboard my name was printed on a bright-green placard. Immediately I felt welcomed to the dealership. Brody came out to meet us and we soon were off on the test drive and answered all my questions along with my daughters questions who happened to be tagging along with me. This all happened past sunset and we did a night test drive. Brody is the coolest guy you will ever meet. Very polite and respectful and always called me sir, very positive and always smiling! I told Brody that I would think about the car for a few days. After a few days go by, I decided to go back and re-test drive the car but this time during the daytime. After the test drive, I settled all my doubts on the vehicle and decided to move forward with the deal. I ended up with a little more than the deal that I wanted partly because I opted for the additional 7yr, 100K mile warranty which everyone knows is the dealerships way of recouping but nonethless the warranty is pro-rated if I decide to sell the vehicle. I found the price to be reasonable given that I've had to spending out of my own pocket on vehicle repairs in the past. This provided a little peace of mind but to each their own. You can decide if the warranty is good for you. Thank you Brody and Ahymon in Finance for making my visit and experience here pleasant and welcomed. I didn't feel any pressuring during my initial visit all the way through closing in Finance. Everything was transparent and honest.

Grateful to Gary and Mike for great service today. They were helpful in explaining the nature of…read morethe problem. Very knowledgeable. Mike in service seems like he knows everything about everything Honda. Gracious to me in answering all my questions. Gary is a solid service rep. and was patient with all my many inquiries.

NOT A SATISFIED CUSTOMER. Stopped in at the service department to discuss issue with 2018 Accord…read moreEXL 2.0L and spoke w/Andrew. I explained a/c not blowing cold but Honda extended warranty on a/c and I wanted oil change. I also had concerns about transmission lurching/surging and explained what it was doing. I explained that I have brought up my concerns about the transmission before to both Dick's Hillsboro Honda and Beaverton Honda in past visits for oil changes and was told this is normal. I mentioned several internet searches about these 10 speed transmissions showed up frequently for that model year having the problem as I described. Advisor researched and said only bulletin was for a/c and nothing on transmission and that my car was not 10 speed. We scheduled appt. for oil change, a/c diagnostic and tranny diagnostic. He stated two seperate fees for both diagnostics and that if a/c condensor was issue then fee would be waived and covered under warranty. I later got home and did more research and sent this, Honda Service Bulletin (TSB) #19-091, issued on November 10, 2019, addresses 10-speed transmission shift quality issues in early production 2018-2019 Honda Accord models equipped with the 2.0L engine. [1, 2] Key Details of TSB 19-091 Fix: Software calibration update for the Transmission Control Module (TCM). Purpose: Addresses harsh shifting between gears and improves torque converter response. Symptoms: Harsh shifts/clunking noises (specifically 5th to 6th, and 8th to 9th gears). Delayed engagement. Rough downshifts. Shift lag during acceleration. Hesitation or a "rubber band" feel. [1, 2, 3, 4] Affected Vehicles 2018-2019 Honda Accord (10-speed automatic models, primarily 2.0L). Applies to early production models. [1] Additional Information Resolution: Many users report that this update alleviates, but does not completely eliminate, the inherently "clunky" nature of the 10-speed transmission at low speeds. Diagnosis: If a fluid service does not resolve the harshness, this software update is the next recommended step before considering torque converter replacement. Alternative Solutions: If symptoms persist after the update, some users have reported that "learning" to drive with specific throttle inputs (e.g., 25% throttle) helps, or that the transmission requires a long "break-in" period of 15,000-20,000 miles. [5, 6, 7] It is highly recommended to consult a Honda dealer to verify if your specific VIN is covered under this or subsequent service bulletins. AI responses may include mistakes. [1] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [2] https://rohnertparktransmission.com/vehicles/honda/accord/repair-guide [3] https://static.nhtsa.gov/odi/tsbs/2024/MC-11010459-0001.pdf [4] https://static.nhtsa.gov/odi/tsbs/2013/MC-10112743-9999.pdf [5] https://rohnertparktransmission.com/blog/honda-cvt-transmission-problems-guide [6] https://www.accordxclub.com/threads/serious-10speed-issues.9268/ [7] https://www.reddit.com/r/accord/comments/1bmzquq/help_10_speed_transmission_question/ This was the response, Hey Karen. I looked up the bulletin 19-091 and its for the a/c condenser warranty extension. I tried looking up anything else in the Honda database related to transmission judder/acceleration issue and I could not find anything related. Your vehicle also does not have a 10-speed transmission so I don't think that article pertains to an Accord. 10 speeds are only in Honda odyssey's and Pilots that I'm aware of. I began to get worried about the statement of my car not being a 10 speed and was going to cancel but decided not to. The bulletin number maybe wrong or it maybe a broader range related. I knew it is not a recall or warranty extention but possibly a Service Bulletin concern. I asked to have tech check for TCM updates. Fast forward to repairs, a/c fixed under warrenty, oil changed, 10 point inspection done w/recommendations of brake fluid flush and transmission drain and fill along with hard battery reset. I declined reset and did one according to YouTube using accelerator pedal. I took car in early on a Wed., picked up car late day Thurs. then the car sat until early Fri. morning. I drove to Astoria, Oregon from Beaverton and everything fine. The car sat in lot from fri-wed. because everything within walking distance. Got in to start car and drive home and noticed noises from underhood. I called Beaverton Honda immediately and the response from service desk was, we can get you in tomorrow to look at it BUT there will be a diagnostic fee. I explained my car was just in there. I said I need it looked at so whatever. I was not happy and after stewing on it cancelled the appt. How many diagnostic fees do you want?

I was working with Sergio Caro and he was an excellent sales person who was speedy but thorough on…read morecar information he shared. I appreciate not being pressured to buy before I was ready. I will be buying from Sergio in the fall, and hopefully it goes as smoothly as it did today.

Such an amazing experience! It was a pleasure to work with…read moreJeremy & Ryan. I had a very tricky situation with the previous car I was in and they made it happen. I am truly thankful for the support in this stressful process. They are very respectful and honest people. Not your typical scumbag car salesmen. They care and will put in the work. Thank you guys!!

I purchased a used car from the Kuni auto center. Other than driving right by it (signage could be…read morebetter) the experience was not awful. Not much of the normal scam fee's, and my salesperson (Chalen) was pleasent to deal with and supplied answers to all of my silly questions. so far the vehicle sold is holding together, they did everything to it they claimed (had it inspected locally, unable to do that in portland around xmas all those firms were off for holiday) Chalen did her best to expedite my visit - im old and have not had a dealership experience since the early 90's for an SHO. I recommend Kuni auto center and Chalen specifically, I did not interact w/anyone else other than the finance lady, who didnt seem to happy to take my money for some reason!

The actual purchasing process was fine with no problems. It was after driving the car home that we…read morenoticed different sized tires on the front from the back. We reached out to Kuni only to be told "the front tires and rear tires can sit at different sizes, especially with off-road vehicles. The rear sizes should match each other and so should the fronts, but it's okay if the front 2 are different than the rear 2". Our research shows that an all wheel drive with a CVT transmission running different size tires will destroy the transmission. We did not want to take a chance so had to spend another $1,200 on a new set of tires.

I accidentally broke the hinge on my center console lid. They ordered the part and got it repaired…read morewithin 10 days. Very happy with the results.

New car!! My husband and I had such a great experience here and would highly recommend this…read moredealership. Shawn and Becki and many more people worked together to find the best deal for us first time car buyers!! It was an amazing experience and they were so helpful and kind, made the process of buying a car extremely easy and stress relieving. Overall a great team!!

This is by far the most professional Kia dealership I've ever visited. My family has never had a…read moregood experience with the Kia dealerships in California, so we hoped this time would be different and we were pleasantly surprised! I was searching high and low for a Niro with all the features and color that I wanted and I was turning up nothing but blanks in my local area. This dealership had exactly what I was looking for, but the only caveat was that it's over 100 miles from home. I communicated with a sales rep, Kristen, over the course of several days until I was able to make the trip. She made sure I never had any unanswered questions and kept me up to date on what was happening with the car. They were even nice enough to honor the quote I'd received from CarMax for my trade-in, which really sold me on making this deal because they acted like my time mattered too, especially after driving 2 hours just to get there. Other dealerships I visited didn't know much about the Niro, so I pretty much taught myself as I did test drives, but Kristen is extremely educated on the Niros and it was very refreshing to finally not have someone telling me "I'm not sure." She was very clear when explaining packages through the paperwork process as well, which I really appreciated not feeling like I was ever being talked down to. It was a great experience overall. And granted, it was a long day and a long drive but the excitement of finding exactly what I wanted was way more than the dread of sitting through the paperwork and travel time!

The service department is a ripoff poor customer service and they don't even keep track of what you…read morepaid for I've taken my car to them Three different times and they can never figure out what is wrong with my car. They diagnose it charge me and my car still doing the same thing it's been doing so I don't know what they are charging for every time I get the car back they don't know what's wrong with it now they're saying that I didn't pay when I have the receipts for it. Talk about bad service.

We leased a 2024 Dodge Hornet. Today, driving down the road, the center screen turned blue and…read morethen black. Since we were in the area, we stopped by Northwest Jeep, Chrysler, Dodge. Walked into the Service Department and was asked if we have an appointment. I said "no". Explained the situation with the center screen and Karl said he'd take a look at it. He came out to our Hornet and was able to force the display to reboot. It booted up and all is good. Karl was super kind, polite, and really wanted to help us and did. A huge thanks as without the screen, most options and menus are not available. Karl didn't charge me for fixing the screen and for his expertise. He really made my/our day. Karl is an asset to this Dealership. I don't know what else to say.

I've financed around 15 vehicles over the past 5 years and own over half of them outright, so I…read morecame in expecting a professional, straightforward process. Earlier that same day, I had a frustrating experience at another dealership I've done repeat business with--but I still purchased a vehicle there. After that, I spoke with Andy at Northwest Jeep Ram. He seemed personable, promised strong incentives, and made it sound worth stopping by. I figured I'd check it out and potentially start bringing my future business here instead of my usual Jeep dealer. That was a mistake. Instead of a professional experience, I was met with unnecessary skepticism and told I needed to put down a $10,000 deposit due to "fraud concerns." There was no valid reason for this based on my financial profile or buying history. It felt presumptive and, frankly, insulting. I'm a business owner, I understand financing, and I come prepared. I don't expect special treatment--but I do expect to be treated with basic respect and professionalism. Andy, this part is for you: you completely misread the situation. You didn't just lose a deal--you lost any future business from me. I'll continue spending my money with dealerships that know how to treat serious buyers appropriately.

Our family recently bought a car from this dealership. BIG shout out to Rick and Juan our salesmen…read morewho were so awesome to work with!!!!!!! Then a shoutout to Julius who did our paperwork. We drove on the lot and Rick was at our door waiting to get down to business! They worked with us on the trade in and were honest with us about what we had versus what we needed. We were treated with dignity and respect and kindness. This family ( two mums) and daughter felt really good about the decision we made in going with this dealership. Peace be with you all Sherri

Last week I bought a used minivan from Beaverton Hyundai. After going back and forth with the…read moresalesman, and after they tried to lowball me by three thousand dollars on my trade in, we eventually settled on $19,000 for my 2023 Acura Integra instead of the $16,000 they first offered. We then began negotiating the out the door price, which is the price you pay after all taxes and fees. The finance manager, Julius, finally came out and said we could not make a deal and that he would get me my keys. Before he returned with the keys, the general manager, Jae, came out and we shook on an agreement of $8,500 out the door. After waiting almost another hour for the finance manager to draw up the paperwork, I went into his office and saw that the total had been raised to $,8995.60. This was four hundred ninety five dollars and sixty cents more than what we agreed to, and he claimed the increase was due to taxes and fees. When I explained that the salesman, Rick, and I had been negotiating an out the door price with all taxes and fees included, and that this was the price Jae had agreed to, I asked that he bring in Rick. Rick came in and admitted that we had discussed that in depth . They then offered me one hundred dollars off the car to go toward the $215 document fee. I ended up paying the extra amount despite the many dishonest games they played. I emailed Jae a week ago to let him know what happened and to give him an opportunity to make it right, and I have heard nothing back. When Rick reached out and I told him I was disappointed in the lies after we had clearly negotiated an out the door price, his only response was, "Apologies for the oversight; the only item missing was the fees." I would not recommend this dealership at all. They play games and will lie directly to you.

I called Jim and left him a message and he got right back to me within a few minutes. He was very…read morehelpful and honest with me. He answered all of my questions with good detail. I would recommend using him to help you get the car you want. After dealing with several dealerships it was so refreshing to talk to someone that was honest, helpful, and wants to help the customer get a great deal on a vehicle.

Had a great conversation with Jim although didn't hire him at the end. Highly recommend himread more