Best experience!! I had Christian Hernandez help me out with leasing a 2024 ford escape. He was a great person to get information from regarding all payment plans and options, very nice people!! I would highly recommend royalty Moore in Hillsboro! read more

This auto center was absolutely beautiful, welcoming, and overall the best experience I've ever had at an auto center. Christian Hernandez was such an amazing sales associate. He was beyond helpful, super nice, and answered every question we had. My family and I were here for a good amount of time, and the whole time he chatted with us and made us feel good about our purchase. Would 100000% recommend Christian as well as this Mazda shop. read more

I came to Royal Moore to shop for a new vehicle after I had been deceived with fraud, lies and manipulation by a dealership I had previously purchased a vehicle from in December (Dealership located in Gladstone Oregon, NOT ROYAL MOORE) I was nervous but shortly after arriving to Royal Moore my worries quickly subsided by the absolutely amazing, kind, caring and honest employees that I had the pleasure of meeting and spending the day with. I truly felt like royalty, the treatment was so top-tier I don't think I will ever step inside of another companies dealerships again to purchase any vehicle. My salesmen, Christian (Royal Moore Mazda), was the kindest, goofiest and most enjoyable person I could ever have to help me with my journey of purchasing a car. He was so knowledgeable and created such a huge impact on me while creating a bond of friendship and trust as well. I could tell that he wanted what was best for ME whether that meant purchasing a car from him or anywhere else, the support he gave towards my decisions did not go unnoticed and I appreciate him wholeheartedly for that! If you want a caring and thoughtful car salesman who doesn't pressure you at all, then Christian is your guy! Like please please buy a car from Christian, you will not regret it! We laughed literally all day together and it was the most wholesome experience I've had at any dealership ever. Truly someone I am so excited to come back and visit at Royal Moore when I come in for future service needs on my vehicle... Or whenever I feel like wanting to brighten my day :) Omid, ohhhh Omid, what an amazing GSM (Royal Moore Mazda).. he truly helped me get the best deals available through the dealership on my new vehicle. He knew how absolutely in love I was with the 2026 Acadia and did everything in his power to make sure I left the dealership that same day in my new wheels. Also making sure I did not feel overwhelmed by my new monthly payments. I love that he could laugh at the absolute nonsense I spew out of my mouth sometimes. He was a true pleasure to work with and really does an amazing job with representing the company. Finance is such a scary part of purchasing a new car but Nathan (Royal Moore Mazda) really did a great job of rewiring how I feel about finance managers. After a terrifying previous encounter with another dealerships finance manager... Nathan, my mom and me had the literal BEST TIME cracking the absolute funniest jokes together.. I could not have asked for a better experience to replace the bad memories someone else created for me. Thank you so much Nathan, you truly made the day even more special. Also for the record, NATHAN SAID. Last but absolutely not least, if it wasn't for David, the general sales manager over at Royal Moore Toyota, I wouldn't have had this opportunity to purchase a brand new car at all. He truly went so far out of his way for me, to help me when I was being wronged by another company, to guide me on what to do and the steps to take to protect me as a consumer after being sold a vehicle with undisclosed major accident damage. With his help and a miracle I was able to climb my way out of a fraudulent bad deal with another dealership. He then referred me over to the awesome employees at Royal Moore Mazda where I purchased my beautiful brand new 2026 GMC Acadia Elevation Black Edition. THANK YOU to everyone who helped me along this journey. I am loyal to the Royal from here on out. The only Company I will give my business to from this point forward! read more

Royal Moore Auto Center - 2026 GMC Acadia Elevation Black Edition - Car Dealers Near Me - Hillsboro, Oregon

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I had an amazing experience at this dealership, and it was 100% because of the salesman Jorge Cortes. He was bilingual, extremely professional, and completely straightforward throughout the entire process. No pressure, no games--just honesty and transparency, which I really appreciated. He made the process so clear and transparent that I felt confident enough to drive all the way from Washington just to do this deal with him, and it was absolutely worth it! If you're coming here, ask for Jorge -- hands down the best salesperson I've worked with. He will not let you down! Thanks Jorge! read more

Royal Moore Auto Center - Mazda Cx-5 2025 - Car Dealers Near Me - Hillsboro, Oregon

I appreciate your help Sam. No hassle or pressure to buy, helpful and knowledgeable. Thanks

Cecia was amazing!! Not pushy, super sweet, and very accommodating! She helped me so much, found good insurance rates, and got me a great deal on a car! read more

Had an amazing sales experience with Christian! Very knowledgeable about the car we purchased and was very personable! Highly recommend you ask for him. read more

5/5 Stars We had a fantastic experience working with Andrew McKee at Mazda in Beaverton on River Road. From the very beginning, he treated both my husband and me with equal respect -- which, unfortunately, isn't always the norm in car sales. I really appreciated that he spoke directly with both of us and made sure we were fully informed every step of the way. Andrew was incredibly upfront and transparent about the package and warranty options, and the videos he sent before our appointment were so helpful. It made the whole process smoother and more comfortable. Even though he's only been selling cars for about 8 months, it's clear he's a rising star. He genuinely cares about the customer experience and goes above and beyond. Highly recommend working with Andrew! read more

If you're in the market for a new or ised vehicle, you should definitely check out Royal Moore. They have a bunch of brands under their dealership. I just bought a car there, and worked with Sam Burgin, who was great! They're definitely worth checking out. read more

Gustavo was a great help in buying a 2022 Prius. The experience was easy, thoughtful, and I got to drive away with a great car! Very happy with everything. read more

Highly recommend Andrew MCKee for your salesman. Great to work with! Not pushy and made the car buying experience a good one.

Evelyn was wonderful was able to work with me and my Spanish speaking mother everything went great I definitely recommend working with her I will be coming back for another vehicle. read more

We had a great experience working with Andrew to buy our new Buick. He was professional from beginning to end and answered all of our questions. He was not pushy which we appreciate it and always willing to help. We would be back looking for Andrew when we need another car upgrade. read more

I highly recommend Johnathon. He was very helpful and knowledgeable. He helped me find a vehicle that matched what I wanted

I had a great experience with this car company! The process was smooth, straightforward, and stress-free. Jonathan and Iten were especially amazing to work with. Highly recommend asking for Jonathan if you're in the market for a vehicle! read more

Smooth and efficient transaction at Royal Moore. We had the pleasure of having Evelyn as our sales consultant. She was super friendly and informative. Can tell she takes pride in her role and made sure all our needs were met. Thanks for the new ride. read more

I have asked this company several times to stop sending me unsolicited mail. I filed complaints with the better Business bureau. They absolutely refuse to respond or stop sending us mail. So if you value your privacy and an autonomy, don't shop at this Mazda center. read more

Enrique made our experience less stressful. He has been friendly and helpful through the test drive to the final paperwork. If you're in the market for a vehicle, ask for Enrique. read more

Christian helped us get my son his first new car. we had a great time through a tedious process of car shopping. He took impeccable care of us and I highly recommend him if you are looking for a car! read more

Working with Madison, she got me in to a car I liked without pushing me for the sale, casual conversation and helpful. Kept a conversation (most sales reps can't do that!) and just a wonderful experience. read more

Royal Moore Auto Center - New car - Car Dealers Near Me - Hillsboro, Oregon

I had an extremely disappointing experience with this car dealership. After purchasing a used vehicle, I discovered mechanical issues shortly after, but when I brought it back for repairs, the dealership refused to even meet me halfway with the repair costs. Additionally, they kept my car for nearly two weeks to repair a battery issue as they said they were waiting on a part; however, when the car was returned to me, I found the battery had not been repaired. When I questioned them and asked for an invoice showing what was done with the battery, their story changed and I was told they couldn't get the issue to replicate, and nothing was actually done to resolve the issue. Upon returning to the dealership to explain the battery issue, multiple technicians hovered over the battery trying to figure out how to fix it for nearly an hour. I was finally approached by Daniel (Service Manager) and Omid (General Sales Manager) telling me they were going to put in a new battery to try to fix it; however, they were insistent that I sign a Hold/Harmless Agreement. I refused to sign the document since they did not repair all the mechanical issues and had been dishonest regarding prior repairs. I felt they were trying to intimidate me into signing the document with the way I was approached. Their lack of accountability, professionalism and unwillingness to stand by their vehicles made me feel frustrated and let down. I would not recommend this dealership to anyone looking for a reliable used car or fair customer service. read more

Worked with Justin Webb when searching for my new car. He was very knowledgeable, and the process was smooth and easy. Could not recommend him enough! read more

Avery and Jonathan have been absolutely perfect , couldn't ask for better service and care!!

We worked with salesman - Andrew. He was fast and clear to respond by email. We worked the whole deal and then drove 4 hours to the dealership. Everything was just as expected, and we bought the car. No pressure. Fast. Fair. read more

Jorge nos dio un exelente servicio fue muy amiable y nos ofrecio cafe y nos llebo por un rrecorrido

Christian H. helped us out with our trade-in and delivered a fantastic experience from start-to-finish. We appreciated him and the team working with us to figure out an outcome that worked great for everyone. read more

Andrew is the best, wise beyond his years. He took the time to make sure all of my questions were answered and got me a sweet deal on a Passat. read more

Madison, our sales person was extremely informed about the vehicle, and she provided an extensive presentation on all of the systems. A well informed sales person is key to good customer service. read more

Jonathon was amazing to work with great communication skills! The dealership was great read more

Madison was terrific! Kind, knowledgeable and efficient! Great experience and we will be back!

Went to Royal Moore Mazda not knowing what to expect. turned out to be a very pleasant experience all the way through. from the first moment we met Madison to the moment we drove off the lot. She was very knowledgeable and friendly as she walked us through each step with ease. would highly recommend Royal Moore Mazda and if you can deal with Madison, even better read more

Madison helped us find the car we wanted, late in a holiday. She stayed and made sure we were happy with everything.

Outstanding experience from start to finish. The entire process was smooth and effortless. Enrique was transparent, direct, and professional--exactly what you want when buying a car. Nicholas was very friendly and a pleasure to work with; I would absolutely recommend him to anyone purchasing from Mazda. Special shout out to Travis for going above and beyond to help secure the car. Truly top-tier service all around. read more

I bought my car CX30 in 2023. In May, 2025 , I had given my car for service , with the agenda - fix the volume nob , since i could no longer slide the main control knob left or right to switch songs. I dropped my car off at noon and was told to come pick it up within 3hours. What was supposed to have taken a few days to diagnose , never got diagnosed. When I went to pick my car up, I asked if the knob was fixed. I was told and I quote - 'CX30s never had that feature' and so they cannot fix it. I had been using the car since 2023, knowing very well that the knob definitely moves left and right to switch songs. The technician that was handling my service denied this claim. I even showed her the printed feature on the volume button , that shows this feature, she told me that Mazda may have printed it by mistake , without actually implementing the feature. I continued to argue, since I knew that the button was supposed to work, even pulled up the user manual and showed it to her. She told me to stop arguing and continued to tell me that this feature does not exist. I spent over 30 mins trying to prove to her that the knob was definitely supposed to move left and right and she kept denying this claim . This is a Mazda dealership service center, I was appalled that they didn't even know the functionality of their own cars. Moreover, she was extremely rude and unprofessional and kept undermining my understanding of my own car. They didn't fix the knob. I asked her to sit in the car , while I yanked the volume knob really hard and that fixed it. Viola! It worked like it was supposed to, it could now move left and right to switch songs. Would never go back to their auto center again. read more

Good communication, very skillful group, nice cars. They even filled my tank before I left the lot

Maddison was really great and helpful! Great customer service, and very knowledgeable!

This is my third car purchase and by far the best experience I've had!! Everyone was so helpful and not pushy. They went above and beyond to trade with another dealership to get the exact car I wanted at a great price and interest rate. Special shoutout to Enrique who sent me personalized videos of cars I was interested in before I even set foot in the dealership. His humor and enthusiasm made me excited to come in. Also great working with Evelyn and Omid and the financing department! read more

Seth Cullison was amazing and did an amazing job managing our sale ! Highly recommended and knowledgeable about the process, extremely fair and honest read more

I worked with Andrew at Royal Moore Mazda, and he was so helpful and patient as I tried to find a good car for me. I visited multiple times, and he helped me out to check out multiple cars to figure out what I did and didn't like. With me being a first time car buyer, he was very patient with me being indecisive and nervous, even coming in on his day off to help me with my eventual purchase. Thank you Andrew! read more

Overall we had a horrible experience. We live almost 4 hrs away, so all negotiating had to be done over the phone. I first dealt with Jonathan and things started out ok, but I was disappointed to hear that they are unable to hold on to a car, even with a deposit. I was also told that there wasn't really any wiggle room on the price. However, the morning we were going to agree to a deal, the online price dropped $1,000 (so much for there being no wiggle room). They seemed surprised by the big discount, but agreed to honor the price. It appears they're so disorganized that the right hand didn't know what the left hand was doing. He said we would talk again tomorrow, but when I called the next day, I found out that he has the day off. Did he forget that he promised to speak with a customer the following day? At this point, they passed me off to the GM Omid. I told him I wanted to move forward but Jonathan left me hanging. Come to find out they can hold a vehicle for a $500 deposit. We drove out there and I took the car to a local mechanic to give it a pre-purchase inspection, even though Jonathan assured me that it would not be necessary. This is when things started to fall apart. The local mechanic found multiple issues that needed to be addressed. When we got back we told Madison all of our concerns. She was nice enough, but after we explained everything she had no empathy for our situation whatsoever. On top of that she was trying to steer us towards some new EV car with some special 3rd party battery that would supposedly "never die." I didn't really want to go into battery degradation and how that isn't possible, so I just got up and stretched my legs. At some point Jesus (introduced as the head of the Service dept) sat down and offered no real way to improve the situation. In the end, we agreed to stay until Monday morning, in hopes that the repairs could be made and we drive the car home. We were told that the service team would get to it Monday morning, some time between 9-10am, whenever the mechanics get in. At some point Madison convinced my wife to fill out some sort of insurance survey. When I pressed her on whether or not this was necessary, she finally admitted that it was optional, something she failed to mention to my wife before she took down all her personal info. Thanks to her, I now get pointless emails from Geico. It is almost noon on Monday and still no update. Since there was no sense of urgency on their part, I took it upon myself to call and get a status update. They were unable to make the needed repairs in time, but said they would drop the car off to us that coming weekend. Once back home, I spoke with a trusted mechanic about all the mechanical issues and they said these were serious red flags and the explanations given to me did not even make sense. At this point, I knew I needed to listen to my gut and so we informed them that we will be backing out of the deal (as was allowed) and we would need our checks returned to us. This is when things get even worse. They accidentally cashed the $10,000 cashiers check issued by my credit union. I was told on 3 different occasions, by 3 different employees (Omid, HJ and Madison) that they would NOT cash the checks until we took possession of the vehicle. There is a phrase for this when a party fails to fulfill their obligation under a legally binding agreement without a valid cause...BREACH OF CONTRACT. Next Omid called my wife with the same horrendous phone connection that he had with me (some nonsense about his headset not working. They can't afford phones that work properly?) He said that he could cut us a check and then we would pay the credit union back. She told him that this was their problem and he should be the one to figure out how to rectify the situation, instead of making it our responsibility. He dealt with the credit union and then he had the audacity to complain that it was difficult to get a hold of the loan officer. Was he hoping to get sympathy from us for having to fix a problem of their own creation? I told HJ that I wanted to speak with Omid's boss and I was told to reach out to the Executive Director Brent. I called him twice and have yet to hear back from him. Since he is too busy, the only choice I had left was to give a written review. The whole experience was an unmitigated disaster. They failed on every possible level: sales (Jonathan & Madison), service (Jesus), finance (HJ) and leadership (Omid & Brent). In all they wasted our time, gas money, two nights at a hotel and burned a day of my PTO. I would not do business with this company ever again. read more