Very reliable family owned business, been using them for years both as pool accessories store and…read morefor weekly pool cleaning services. I would highly recommend them.

Solid choice for pool supplies in the heart of where the Gables meets West Miami. It's a…read morefamily-owned business that will take care of you with individualized attention and a smile. When something is up with my pool, I just bring them a sample of my water and they quickly diagnose it and give me what I need. It's local and the prices are great. Very few businesses like this still exist in the area and I'm glad they are around. If you have questions, they help you out on the phone as best as they can. Obviously, a trip there will be the most purposeful in getting the gear you need to keep your pool pristine and clean. They go out of their way to save you money which means a lot to me. I'm glad to give them my business & I know I can rely on their store for all my pool needs without having to go so far.

In a town loaded with poor and ambivalent customer service, "Manny's Place" is a shining star in…read moremaking a customer feel welcome, providing expert advice, and selling supplies along with knoweldge of how to use them properly. The store is sparkling clean, easy to find, and stocked with everything you need to either keep your pool looking like new, or to make your old pool come to life again. They are a full service operation, and can do everything from designing and building your new pool, to fixing up the old one. To be honest, it is rare to come upon people who seem to enjoy what they do and don't take the customer for granted. They are happy you've walked in the door, and exude professionalism, know-how, and warmth. Manny is the owner, and his son ("Manny the Third") was working the register. Businesses like this deserve to prosper!

These are the worst pool suppliers I have ever dealt with! The owner Manny will rip you off by…read moreselling you products that you don't need that will later cost you twice as much to fix!!

This company helped us reach our dreams of having a beautiful pool in our Coconut Grove home. Dago…read morereally stuck by us as our pool was delayed due to the covid mess. We are very fortunate to have this in our lives. Thanks to all the Custom pool employees for making this happen. Had to recently reach out for a warranty issue, and they came through again.

We got our beautiful pool- Great company- great results! We…read moredecided to build our pool after extensive research and quoting with multiple companies. It is probably one of our home projects that required a lot of involvement, patience and constant follow up. Custom Pools stood out as the one with fair pricing, clear process and honestly, great reviews like the one I am making. Those were the reasons we selected them. I give them 5 stars because they delivered a beautiful pool and took care of all issues that came up. So let me tell you about the process. Their sales guys- Hugo- was personable and accommodating, he was the one that basically dealt with us throughout, and probably got tired of us because we called him a lot, and I mean a lot! Once we signed the contract and paid the deposit, it took several weeks for permitting, some delays were due to the company not filing right away because their guy was out and the City took their sweet time. Once they got permits, they moved very expeditiously. Only delays worth mentioning were more towards the end with decking and final inspections but once these were overcome, the project was on its way to completion. We had a punch list of issues that came up during the project but they took care of those and by the end all was to satisfaction. We started in February signing the contract, the actual construction of the pool started in June and we finished in September. So I would say it was a fair timeframe. We never met the owner during construction, however, at the end, we wanted to have a pool party to celebrate our Daughter's 12th b'day and it had to be postponed one week due to weather and a few remaining items. I called the company and got Dago- the owner-, who took care of business and did his best to ensure the pool was ready, clean and fantastic to have the party on the rescheduled day. So in other words, they came through and we wrapped it up with a bow! I would certainly recommend them. I would just advise that you must be on top of the project and act as a project manager to ensure things get moving at a good pace. These guys are great, just keep in mind, they have other projects running simultaneously and work with teams of subs as any other pool builder. Everyone was nice and did a great job!

We needed our pool pump replaced after many years. They installed a new pump and slab to protect…read morethe new pump. They did a great job on it. We asked them if they would be interested in maintaining our pool and while marginally more expensive than the current (large company) the quality of their work made it worth it - and now a few years on we are enamored with how they keep our pool. They are always on top of things and are great about informing us of anything needs attention.

Fantastic job! Very good at communicating and I can't get over how much better the pool looks! I…read morethought it would take weeks to clean it it took them only a few days!

This company is the best! First when we called they answered almost immediately! Second after…read moregathering information about our situation they suggested we run a bucket test to really check if we had a leak vs charging us for nothing. Third they set up an appointment while over the weekend and clearly explained their procedures and policies! They showed up early to the appointment and using red dyes and an underwater microphone identified that our leak was in the light fixture not any of the pipes! Darbin and Jordan had all they needed to fix the leak and there was no additional charge to seal it!! Joe, Darbin and Jordan are awesome! Highly recommend this group!!! I would give them 10 stars!!!Thank you!!!

Extremely disappointing and unprofessional experience…read more I was only informed after 5 PM the night before that the pool needed to be filled to normal levels for the leak detection appointment. I live over 30 minutes from the property and would have appreciated more notice to plan accordingly. We had a 2 PM appointment scheduled the following day. I took time off work and drove to the property to make sure everything was ready. I sent multiple text updates throughout the day showing the pool's progress, but received no response. When I finally called at 3 PM, I was abruptly told the appointment was canceled because he was "too far away." This is some of the worst customer service I've ever experienced. Communication: 0/10. Consideration: 0/10. I can't speak to the actual service--because it never happened.

It is hard to fine a good company to do anything beyond your expectations in this town, but with…read moreDream Pools I was really impressed. Great quality and customer service. Thank you everyone at Dream Pools

It's incredible the unprofessionalism of this so called pool builders.At the end it was better this…read moreway cause if a company is unable to take measurements and relays 100% in a survey done 5 years ago then i definitely will not make any bussines with them.This guy doesn't know or not have tools to take elevations or yard size in order to built a design and budget.Please go to someone that treats you as a customer that will invest a large sum of money and not bossing you without even starting the project.What will follow for sure is break of contract/price increase and all the related nightmare.For your own sake stay away!! You had been warned!! Proceed at your own risk and note this is a fresh review and not from 2/3 years ago or more as you can see here as time was freeze till now!!! Hmmmm..

Been coming here for years!! Totally trust and value their opinion with my pool. Conveniently…read morelocated in the warehouses across from Tamiami airport

Had to get a salt water chlorinator and they had the best price and were able to get it quickly!…read moreOrdered Saturday, received Monday.

If I could give zero, I would. Sean T, who initially impressed me with his attention to detail and…read morecustomer service, ended up being just like the service part of the business. Unhelpful, untrustworthy, unreliable, and dishonest. After months of emailing, by me, about work that was promised to be done, he went back in a written agreement/email. Work is still not done and he even admitted to not reading the emails with questions I had sent him. Then he came up with excuse after excuse trying to blame me for not completing work his company had agreed in writing to complete! What a shame!!

Great company. Would HIGHLY recommend!! Several friend &…read moreneighbors also use them. Reliable, established company.