Oh yes, we had good service at o'charlie's.The only one that's in Austell I live in Marietta, so the food was great.The customer service and customer courtesy was great.They got us everything we needed.So if you have family you want to go there for dinner orlus on your break , by all means , go ahead read more

This is a clean restaurant with a really nice staff. I had never heard of O'Charley's but it came recommended by one of the guys I work with. The food was good enough but I wish we would have tried something local instead of this chain while traveling through town. read more

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I had the lemon cedar plank salmon, broccoli and baked potato. The salmon was really good with a dash of lemon, the broccoli was very bland, the potato was plain as well. They have a loaded potato but I opted for the regular potato. My friend had the honey chicken and liked it. Everything was fresh and the service was great!!!! read more

O'Charley's Restaurant & Bar - Salmon lemon plank - American Near Me - Austell, Georgia

Highly, highly upset!!! This is "what I saw vs. what I got!" OMG! So I ordered uber eats last night- wanted catfish and I have had O'Charley's catfish before. This is what I got. Nothing in their description says "catfish strip dinner" NOTHING!! I was furious last night! Will not order again from Austell Rd location. #nostarsreally #horribletaste #stripsnotfillets. The mac n cheese was not good, just dry! read more

O'Charley's Restaurant & Bar - Hand-Breaded Catfish Dinner - American Near Me - Austell, Georgia

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Had lunch there the other day, ordered The New Reuben sandwich. What a joke! Sandwich was cold and they used coleslaw not sour kraut who does that?? Not going back. read more

I haven't been here in a while so I decided to go. It was a Monday and they had happy hour specials and daily specials which included $3 Margaritas $5 chicken tender nachos and $4 queso and chips It wasn't busy so I decided to sit at the bar, but the hostess said it was a 20 minute wait. I gave her my name and said OK. Mind you, I agreed to sit at the bar because it was not busy and there weren't a lot of people there. I waited a few minutes then I proceeded to ask her why was there a wait just to be seated at the bar. She then responds saying, she really didn't know but the bartender who's name is Zay told her not to seat us yet until the group of women pay and leave. I waited another 10 minutes as I'm looking confused as to why we had to wait for them to get up and leave. Another server then walked by and told the host to seat us and not to listen to the bartender because it was wrong and he had no authority to tell her that. By this time, I'm already saying strike two. It took him forever to come and take our order! I ended up ordering the Margarita special that was supposed to be $3 but was charged $5 I also ordered the chicken tender nachos and queso and chips. My friend ordered the steak with asparagus and macaroni. He said it was just ok. We had to wait extremely long for the food to come out. He finally brought our bread and butter right before the food came. (It wasn't all that either) I felt like he really needed some assistance and should have asked. I wasn't too pleased with the nachos, the drink was ok and he never brought out the queso dip. Overall, I was very disappointed. When he brought the checks over, I instantly saw that I was charged full price for the nachos. After bringing it to his attention, he made the corrections. The bar area was a hot mess. VERY NASTY!!! It definitely needed some TLC. read more

O'Charley's Restaurant & Bar - $5 Rita Chicken tender nachos - American Near Me - Austell, Georgia

I've always just ordered to go here. The service is pretty good and the ambiance is catered to the older generation. Any time I go inside to get food, it's always a much older crowd. read more

I have been a fan of O'Charleys since 2005 when i first lived in Atlanta. My fav dish the Cedar plank salmon. Thank entree makes me hum and dance in my seat while enjoying it. It brings a smile as it arrives to my table! I get it with a double order of season steamed broccoli and whipped butter on the side. They serve warm yeast rolls when you are first seated and i have no complaints on the alcoholic beverages nor the customer service. I never seem to catch them too busy these days. I hope it's not a sign of the times!!! I'd be a very sad camper if i had to make my fav dish myself read more

Waaaaay less food for more money. I use to eat here all the time. This was my last time. To go orders use to be places in a styrofoam plate. It's now in a SMALL bowl. This wasn't worth the $24 I paid for a very small amount t of food (the Cajun chicken penne pasta). Not to mention the chicken was tough read more

Came here is a part of a to go gift card order Or did the fried chicken with honey broccoli and mashed sweet potato ( which I did not care for). So I called back up and traded it for the macaroni and cheese which was much better. For $10 it was OK.Food was warm tasty not overly exciting. read more

O'Charley's Restaurant & Bar - Curbside to go order honey chicken broccoli and sweet potato mashed - American Near Me - Austell, Georgia

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This location is honestly a hit or miss. I've been coming for many years mainly out to convenience. The last few visits the service hasn't been the greatest, the food wasn't hot and our server took an extremely long time during service. I'm not sure did I'll be back at this specific location however I still love the food at O'Charley's read more

O'Charley's Restaurant & Bar - Ribs & Chicken Tenders - American Near Me - Austell, Georgia

Definitely a vibe here! Dj the bartender is really personable. She's good at reading her customers & she customizes each customers experience. I like that she has an adaptable personality. Chanel the manager came by to check on me & everyone else at the bar. She also has a good personality and a really pretty smile. Normally I sit with CC but I haven't stopped by in a while. She came by and checked on me too. She remembers all of her guests & she's pretty popular. Everyone requests her. I recommend any of their margaritas. I had the strawberry margarita. It wasn't overly sweet. It was very well balanced. My food was hot crisp & delicious. The stuffed crab and fried shrimp, definitely recommend. I paired mine with a house salad and added red onion. I'm very pleased. I'll stop by more often. read more

Ate here recently for my daughter's birthday and everything was wonderful as usual. We typically visit O'Charleys one or two times a month. Sometimes we even have birthday dinners here in my family and they are excellent about accommodating huge parties. I normally order the New Orleans Cajun chicken pasta but on this visit I ordered the 6oz Sirloin steak with sweet mashed potatoes and macaroni. I didn't really like the macaroni , but our waitress switched them out for me with no issues. My husband had the pasta this time, and it was delicious as usual. And ohhhhhh, the rolls and my homemade strawberry lemonade were delicious too. My daughter received a free dessert for her birthday as well. If you've never ate here, I would definitely try it out. Great American food at reasonable prices, and rolls served while you wait!! read more

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Everything was delicious. The food came out piping hot. The service was excellent. I love eating and ordering from O'Chaley's.

From the time we walked in to when we left it was horrible. The host was not at her station to greet us and when she finally came over she was rude. Our server was trying her best but it took 20 min for us to get bread and we had to ask her for it or we would have never gotten any. Then we ordered our apps that took 25 min to come out. When she came to our table with them she was already apologizing about the potato skins saying she asked the cook to take this back because it's burnt, but he told me "that's how they all supposed to look" Then me and my husband ordered our food. He got the steak and salmon with mac and cheese and mashed potatoes. I got southern chicken strips with brown gravy mash potatoes and broccoli. His salmon was dry and hard on the bottom the Mac and cheese was microwaved and dry, no cheese or sauce just noodles clumped together. AND the plate was hotter than the food. Everything was flat warm almost room temp. My chicken tenders were way over fried hard and dry my gravy was coagulated and just like my husbands dish the plate was hotter than the food. My mashed potatoes were almost cold. It took our food 45 minutes to get to our table and there were only 6 other people seated and 4 people at the bar. While we were waiting the 45 min for our food I was watching the pick up order costumers getting mad because they were not being acknowledged and some were given the wrong food. I saw 1 woman showing the kitchen manager her to go food after she received it and telling him it was unacceptable. She handed it to him and he said "well I don't want it" and she replied "well I don't want it either" he should have taken the food and thrown it away. His manager skills are atrocious. Meanwhile my husband can see behind me the front door and people are waiting 20 min for the host to come over to seat them. One couple even walked in trying to find some service after waiting 15 min at the door and sat at the bar. The couple behind them waited another 10 min when the host FINALLY came over and sat them. Everyone around us were growing more and more impatient and getting upset. The tension was thick in there. My husband and I go to this restaurant regularly and this was the worst experience we have had. We tip our server $20 because she was really trying her best the cooks and kitchen management were the ones at fault. We asked her if they were short handed she said no so we asked if D was there (we know her, she's a manager) she said no she's not here it's Floyd back there. So Floyd if you are reading this I hope you enjoyed your Papa John's pizza I saw you trade food for at 8:45 more than the food you served me and my husband. We should have ordered Papa John's too. read more

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The food was not good and they give you fake eggs, this place it is not what it used to be!

Always good food. Very safe environment for COVID precautions. Manager is always friendly and makes sure that your experience is good. Danielle F. was our server today, and she was excellent. She anticipated our needs, was friendly without being overbearing. Our drinks were always full and everything was done with a smile. Even with her mask, she smiled with her eyes. I am recovering from a hip replacement surgery, so I am limited to where I can go. I'm glad we chose O'Charley's today. read more

O'Charley's Restaurant & Bar - Bar area. Properly socially distanced. - American Near Me - Austell, Georgia

I love ocharlies because of the staff. They are the best. Ashley, Carolyn, Floyd, Cleveland, Reggie and James. They are so accommodating and friendly. Been coming here for years. I love my bartender Ashely! read more

Out to dinner with my boyfriend. Scrolling through yelp and stumbled across this place. I was a little skeptical because it only had 3 stars. But decided to try it anyway. There was no wait and we were sat in the bar area. Our waitress Rebecca was nice by seemed a lil over whelmed. The food is actually pretty good... although my boyfriend didn't like the Mac n cheese. It was bland and not cheesy enough. We both ordered salmon. I got the cedar plank with loaded baked potatoes and broccoli. When I asked what all came on the potato,he mentioned cheese sour cream chives and bacon (sounds about right) I asked if it was bacon bits or real and he told me bacon bits smh! Why serve the cheap imitation if you have the real deal. I ended up declining on bacon all together. We also ordered cocktails. I got the island margarita!! It's sooo good. My salmon came out seasoned well and juicy. Cooked to about a medium-well temp. Overall everything was fine but nothing was over the top or stood out. I would come back but it may not be my first choice. read more

O'Charley's Restaurant & Bar - Cedar plank salmon w/loaded baked potato and broccoli - American Near Me - Austell, Georgia

It was long time ago since I been in this place and today I decided to go. Everything was good until I found a bone in my mash potatoes and I just stop eating. I don't know if they gave me the mash potatoes of someone else. I'm not going back to this place anymore. Nasty read more

Absolutely hated it here. I found food in my chicken tenders, my Mac and cheese was cold and my drink has SPIT in it. Wtf!!!

Tiffani and her manager helped to make our 20th anniversary dinner very special. We had the spicy salmon with cream sauce and sautéed bell peppers and shrimp. My husband had the seafood platter and baked potato. Everything was delicious. The manager even gave us free desserts to celebrate the big occasion. I had the caramel pie and he had the blackberry cobbler. Oh, and those ROLLS!!! Yum. We had one of our first dates at this same restaurant. Thanks for making our 20th anniversary special on a Wednesday night!!! read more

Omg the best experience since I been back home our Waitress Ashley G was the sweetest person and waitress she is a true essential worker she made our dining experience very welcoming and great and the manager he was very friendly also O' Charlie's has great customer service. And they do sanitize tables as soon as they patrons leave. read more

O'Charley's Restaurant & Bar - Salmon bayou - American Near Me - Austell, Georgia

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I ordered for curbside. Positives - 1) Server was clearly busy - but friendly. Negatives - 1) Chicken was undercooked - not pink - but it was hot and rubbery. Needed at least another 2 - 3 minutes in the fryer. 2) French fries - were soggy, cool and dark like oil needed changing. See pictures. See photos. 3) Price - meal was $9.99 on app and website - but $10.99 when I arrived. $1 dollar is not a big deal - but I don't like the 'bait and switch.' See photos. The server said she was aware of the price issue and had reported it multiple times. O'Charley's is a big enough entity that I don't see how / why the website and app haven't been updated - so it seems like a deliberate thing to make folks think they're getting a 'deal.' 4) Final note - I haven't been back here since my experience with the rude server - but just like every other visit - I always say 'no bread and butter' - and they consistently give it to me. I just really don't care for bread like that - so it always gets handed back to be thrown out by a staff member or I wind up throwing it away. It seems pretty wasteful. And I imagine there are several folks like me who don't want bread and butter with chicken tenders, burgers, or a club sandwich (lol). read more

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Permanent fixture here so that means that I like it here. Ashley and Caroline are my favorites. Make sure you look for them when you come in. And the managers Floyd and James are always very pleasant and accommodating. read more

Came here with my girlfriend. Just wanted to try somewhere we hadn't been. We were skeptical because of the ratings but the food was good. Our waitress Rebecca was nice. We both got salmon and we both enjoyed our dishes. I got the Atlantic grilled salmon with the bourbon glaze, broccoli, and mac and cheese. Personally the Mac and cheese could be seasoned more. It was a bit bland but pepper gave it a better taste. We also got drinks. I got an absolut mule and my girlfriend got the island margarita. Both were good. The margarita was actually pretty big. Almost forgot about the complementary bread, which is really good with the butter. The overall experience wasn't spectacular but it wasn't bad either. read more

O'Charley's Restaurant & Bar - Atlantic salmon with bourbon glaze, broccoli, and Mac and cheese - American Near Me - Austell, Georgia

Bleh. I didn't like any of my food. Inside the restaurant smelled like wet carpet, definitely not a good smell.

Great food and better service tonight. DJ was amazing. Thanks for your attentiveness tonight.

The only "bad experience" I can think of from this place was from my friend's perspective. We came here awhile ago. I ordered a burger and mashed potatoes-- *off-subject* I'm starting to realize a theme with me. I always substitute fries for mashed potatoes. :/ lol -- anywho, my friend ordered a salad... *facepalm*. I'd never order a salad here.. or most places, for that matter. The lettuce in her salad was brown, some pieces were whittled, and the pieces of chicken were minimal and looked so pitiful. I can't count how many times I burst out laughing looking at the salad but she didn't want to return it for fear of someone doing something to her food. My food was pretty good, however. On another visit, I ordered the chicken tender lunch platter with mashed potatoes *surprise surprise* that had bacon bits sprinkled on top along with macaroni. No complaints with that. It was actually a curbside pick-up and they brought the food out to my car promptly with the little debit card machine in hand. Very convenient when you have a sleeping toddler in the backseat. :) I've gone a couple more times since and each time, it's a decent experience. I slept on O'Charley's for awhile, but this location is not bad at all. I like 'em! 4 stars. read more

O'Charley's Restaurant & Bar - -Chicken tenders, ribs, Mac n cheese, and mashed potatoes with bacon bits- - American Near Me - Austell, Georgia

Went here with my family after leaving the movies. A friend had told me that kids eat free here everyday and she was right. Kids eat free for every adult meal purchased, so it worked out, we had 3 kids and 3 adults. But keep in mind beverages are not included with the kids meal, which is $1.49 and no free refills on milk. Our server was really nice and seemed to always be paying attention. She refilled drinks regularly and made sure we had everything we needed. The food was good. We were all really happy. And guess what? We spent less here for dinner for six than we spent at the movies for popcorn, candy and drinks! We will definitely be back. Great place for kids and no one had a complaint about there food. read more

Tyshon was out server for tonight and we were a big group of 13. He took his time making sure everyone had their order and separate checks. All the food came out together. He checked up on us to make sure we were ok. We appreciate his hard work. read more

I have been a patron of this O'Charley's since it opened. The food is usually very good, even when indoors was closed and they went to all take-out the food was very good. I'm not sure what their internal procedures are but on my last 4 taken out orders, using their app I ordered extra dressing for the salads but each time I would get home and open the lids, no extra dressing. It's very aggravating to order $12 and $13 salads with extra dressing and come home only to find that they weren't in the order. I never had this problem with Michelle and Deanna. They were always careful to double check the ordered before delivering it to the car. I read more

Make sure you check your orders if you're doing takeout because if you don't and your order is wrong, they will not correct the situation. I called the Austell location to let them know that my order was wrong and the manager had the nerve to say oh no, ma'am you must be mistaken. I'm looking at this order and it's not what I ordered. Yeah I know I should've checked it but I think we need to come to an agreement. This was my second attempt to enjoy this restaurant. They won't get a third read more

My experience here was AWFUL! The wait for our food was atleast 1 hour from being seated. The drinks alone was 30 minutes. The waitress mixed some of our entrees up, was non communicable with the hold up of the food. The whole ordeal was horrible. Do not recommend this location. read more

Food is always good, so is the service! Rebecca was great, friendly and super sweet to our Mom for her bday dinner!

They gave me an old salad and the dressing was nasty, and I usually love the ranch there. I even buy it at Publix. They gave me my pasta in a small bowl and it usually comes in a bigger styrofoam container!! If they have changed the amount of food then they need to change the price!! Overall horrible experience and it was my first and last time at this location. read more

When I'm looking for a great salad, this is my go to place. Their chicken salad is heavenly, with the great big pieces of chicken that are so filling. I have never had anything I did not like here. read more

The service is good. The food not so much. The place could use some cleaning. There is really not more that I can say. Just happy with the food. read more

Just had lunch at Ocharleys on Austell Rd in Austell. The bartender was amazing. If you get the chance, stop by, the menu has lots of new items on it. Ask for DJ the bartender, she'll take great care of you. read more

What a nice experience of great customer service from bartender and the restaurant manager. They were attentive and responsive to our hot sauce needs... we all love hot sauce with catfish. My baby had the chicken salad with drizzled with chipotle sauce. Delicious and healthy.(per interpretation) We had a slight discrepancy with our tab as the appetizer was miskeyed in price but the FREE pie Wednesday saved the night and the immediate correction made it easily to leave with a satisfied wallet and tummy. .... the only thing was the bar's counter top smelled like it was wiped down with a dirty rag. That smell was unpleasant but we did eat our food and enjoyed fellowship with each other. This was a solid choice for tonight. God is Good. read more