Left Wendy's due to slow unfriendly service, came here, great service and really good burgers.

Website says order from them for delivery. Couldn't get an order placed so I called the store. I was told they don't have online ordering. ??? Asked who delivers. They said DoorDash. Asked how much it is? They don't know ??? If you can't tell me what the cost of order and delivery is, I'll order somewhere else that can tell me. Get it together!!! read more

This place is located at a shopping center on Fairburn Rd, not far from exit 37 along Interstate 20. This area is fairly easy for accessibility, but it could be a bit harder during peak traffic times. We originally got off to get lunch at a fast food chain place since it was around lunch time, as we were traveling Interstate 20 to make our way to Meridian, MS that day. However, when we got to that other place, it was empty, so I looked up reviews for those other places, and were not so good. After that, we were getting ready to leave when I looked up and saw WNB Factory. Then, I turned to Yelp and looked up the reviews for here. The reviews were fairly good here, so we drove to that part of the shopping center and stopped in. This visit was on December 29, 2017 around 11:15 am. When we came in, we were immediately greeted by two female workers at the counter. Since we didn't know much about the place, we took a little while to decide on what we wanted on the menu. After a few minutes, I decided on the Grilled Chicken Sandwich with fries and my mom had the Philly Cheese Steak with fries. They do have a mayo based special sauce, but declined as I am not a fan of mayo. The workers were great to work with on this visit. After ordering, we sat at a table waiting for the order to come up. It took about 10 minutes to come up, which is what I was expecting. The food came out hot and fresh. This was way better than any chain fast food place I have been to. The grilled chicken sandwich was hot and as ordered. They have some spiced type salt that you can put on the fries as well, which was a good addition. My mom said her cheese steak was hot and good as well. Prices were quite reasonable for what you get out of it. Overall, this was a great spot to find along our travels. If our travels take us this way again in the future, I will be looking out for this place again in Douglasville. If you are in the area regularly or traveling, be sure to check this place out. read more

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Stop taking walking in orders at 9:30, but clearly it says on the door and on yelp and everywhere else they close at 10pm! Chairs flipped and floors being mopped at 9:45, I'm so unhappy with this place. They left me in, but asked if I had a take out order! Noooooo! Refused to take my order. read more

WNB Factory - the entrance to the store - Chicken Wings Near Me - Douglasville, Georgia

Went for the first time today at the Douglasville location. Clean atomosphere, burger & fries were great. I will revisit! read more

Rude people working, order not complete. Above all rude dirty with non paying customers coming in and grabbing drinks with dirty cups and cutlery, napkins etc. Go elsewhere! read more

I have never been here but the customer service was not good the girl working up front taking orders was rude with no personality when will these business owners realize the person in front represents your business the service was so bad ppl walked out and that sucks because this is my first impression and I haven't even tasted the food yet read more

This was my first time here- I called and placed an order and was told it would be ready in 10/15 minutes. I arrive in 10, pay and it's ready! These wings were either really good or I was really hungry but I'll go with them being really good. The customer service was good. I'll definitely be back! read more

WNB Factory - Chicken Wings Near Me - Douglasville, Georgia

Cozy little restaurant, food is great! I had the Philly which was recommended and was really good the wings tenders and burgers were all hot fresh and really good. Service was also good definitely giving a five star. read more

Food is great and order was ready in a timely manner but if I get covid I know where I got it! Not 1 employee actually had a mask over their face! All of them had them under their chin even while opening containers checking food. They have signs everywhere but apparently rules only apply to customers read more

I requested no mushrooms. There was mushrooms on my steak sandwich that I spent $15 on. I gave them a chance and they did this a second time. Also the fried fish on two occasions had an aftertaste of disinfectant. read more

I had decided to try this place one day on my lunch break and hey I must confess this food is actually pretty darn good! Consistent freshness, very friendly employees, a nice new, clean restaurant and restrooms, and they have a good menu selection from seafood to fried rice along with the wings and burgers. The wings are great and the burgers are awesome! They have their own special burger sauce that you need to try! I am not sure that the fries are natural cut tho which was the only strike against them. I've eaten here 3 times and I would say I like this place and will come back for a great wing and an awesome , freshly topped burger! read more

Staff was friendly. I do like the fact that everyone has to wait outside until their order is ready. The drink selection was pretty limited but that's not a huge issue for me. We ordered the honey barbecue and hot wings with fries. All of it was great. I will most definitely come back again. read more

The food is OK nothing to get excited about. Shrimp fried rice is good. Young staff displays don't care attitude. Never a warm greeting or inviting smile. read more

Ordered from this WNB from Uber Eats, not realizing it wasn't the usual WNB location I've ordered from before (Mableton). Either way, I didn't realize one company could have separate vendors because this location's food was wayyy inferior compared to the Mableton location. The fries were not cooked and still tasted frozen. They didn't have the drink I requested so I had to sub for what came out to be a flat soda. The wings were decent but of the whole meal I ordered, they were the only part of the meal I actually ate and everything else went into the trash. read more

My first time going there an I see the cashier an her boyfriend all over the counter I didn't even get greeted for like 10 min then she asked are you ready to order I just walked out disappointed that it's hard to find good customer service these days no wonder the place was empty read more

This was delicious and was exactly what we wanted! The food was hot and fresh, staff was friendly, and pricing was reasonable. It was very busy, which is a good sign on a weeknight. I am definitely going to come back! read more

This was my first time visiting this place. I got there around 9:05 PM and ordered a turkey burger with fries. So after 30 mins of waiting I went to the cashier and asked where was my food. By this time I'm guessing he was the owner asked what was my order. Would you believe they had already closed the grill down and I didn't get any food. Needless to say if I could give a zero rating I would. Very poor customer service. read more

My wife and I went there for dinner one night, the staff was very friendly and our food came out fast and hot also my wife had some hot wings and I had some Lemmon pepper-hot wings they were bomb, the wings are defiantly top 5 wings in douglasville, if you haven't tried it you should it's got different things on the menu!! read more

Great food for the price, bacon cheeseburger was amazing, they made a mistake with my girlfriend salad, and replaced right away, super gentile staff we will defenetly will come back read more

I love the WNB food, but I was so very disappointed in the food at this location. 1. I kept calling to place my order ahead, but the line kept going to a voice mail that was full. When I got to the store to order my food I mentioned this to the young lady at the register and she said that the other young lady was on the phone, who then looked at me rolled her eyes and turned away from me. 2. I use the term "young ladies" but they were more like young girls, more interested in talking to the young boys that were going in and out (not placing orders) than the customers. 3. The 12 BBQ wings I ordered ( all flats) were over fried, and the chicken was old and one of the flats was only a half part, like it had been cut in half to make a full order of 12. The fries were cold, but I will say that the fried tilapia was very tender. That was it's only saving grace. To sum it up, I will not be going back to this location. Things to improve: 1. get more than one phone line or at least empty your voice mail box 2. hire employees a little older, or at least more mature and have a better work ethic 3. hire better cooks. Someone who has a better understanding of food quality. Oh! and NOBODY had on a mask or gloves. Good Luck! L. Jai read more

Order the Philadelphia cheese steak sandwich combo. The sandwich was hot the roll was fresh . And that means the sandwich was great. A great amount of fries as well . But the only down part of my meal was the coleslaw that I order on the side. They said 8 ounce but seem to me it was the size of a sample size. So check if you order it extra. But the food was good. read more

The Employees are Extremely nice and very courteous !!! This spot is always On point with the food!!! I visit this spot 3 times a week.

I wasn't to fond of the food, but the service was fast and effective. I don't stay in the area but when i do visit i would want the food to be great and it was dry and wasn't worth the price. read more

Great food. The fried rice is the best I've ever had, pretty good wings, and that grilled chicken sandwich with the orange sauce... y'all

I went in this business and ordered a bacon cheeseburger. The only problem is when I got home my burger did not have bacon. I called the restaurant and they told me I have to bring it back to get credit. Then they asked me what I wanted to do about it. I WANT YOU TO HAVE SOME CUSTOMER SERVICE SKILLS ABOUT YOU!! Then the worker tells me that it was only a dollar. DO YOUR JOB!! GIVE ME WHAT I ORDER. Or do whatever it is in your power to make it right. I'm not driving all the way back up there today. Good customer service would be either giving me a credit for the burger or replacing it my next visit. read more

I'm not sure how the food taste because it looked raw and when I asked the waitress to cook it well done, she had the nastiest attitude. I explained to her that the chicken looked raw. Long story short, I got my money back and will never patronize that company EVER again read more

Wow!! For like $5 that burger and fries was very delicious! And only .79 to add a soda! I had the wings, I enjoyed them...but really the burger was the best. read more

Placed and order and took more then 40 min was given a time frame between 15-20 min I even continued to wait all I ordered was 2 10 piece

Their service and food was legit when they 1st opened a little over a year ago. But now everything is spiraling down to crap. I will not come to this location anymore. I don't think it's this location, it's actually the location off of Hwy 5 in Douglasville. read more

My first experience at WNB Factory and it was not disappointing. We wanted a quick lunch and got Lemon Pepper Wings and Honey Lemon Pepper Wings and they were good. They were average size, good flavor and friendly staff. The dinning room is very small (6 tables) so you may want to plan on To Go. They offer a varied menu from burgers, shrimp, fish, fried rice and salads. We will be back to try other flavors. read more

I paid $9 for a half of a philly sandwich. Had I known this wasn't a full sized sandwich, I would have NEVER ordered this. I will not order here again!! read more

If I could give them no stars I would!!! When the restaurant first opened the food and customer service was great. The last four times I have gone it has been a problem. First time I had a problem, I could only get 30 flats when they had initially been doing however many you wanted. Second time, I ordered crispy wings and when I got them they were still soft and they told me I should have asked for extra crispy inside of crispy. Third time, I placed a call in order for a 20 piece and fries, and my total was 16.03. When I got to the location they were running a special for a 10 piece wings and fries for $4.99, when I asked them to ring up my order accordingly they made a big deal about and didn't want to accommodate me. (Why wouldn't you offer me the special when I called in to place the order.) I went tonight to get a 30 piece all flats and they told me I could only get 20 flats. They are very inconsistent with their policies. As a customer that visits their location on a regular bases I expect to get consistency. The managers are also inconsistent because each manager has a different policy when they are actually on site. The young ladies that work there are young and don't understand customer service and the wait times are very long. After tonight I will no longer invest my money into this location that is literally less than two miles away. I really hope they can all get on the same page and actually show an interest in their customers and not just trying to make a dollar because we are their dollars. read more

I liked the food and the service counter employees were nice and attentive my big gripe is the music they were playing was incredibly inappropriate; if I was the owner of the business i would be infuriated that my employees were blasting hip hop music and not even hip hop but vulgar hip hop at that read more

This is a hidden gem not sure why the reviews are so low. When you walk in it is well lit and very clean from what I can see. I have ordered a few times i have gotten he bony lemon pepper and oh my god they are the bomb ! As in great! The fries are very good too and they have seasoning if you would like to add more. Both times I ate all my phone prior to taking a picture so I can't post. Oops! I'll remember next time let's get these rating up or keep them how they are so they are never sold out when I need something to fill me up! Oh yeah my boyfriend always orders the vegetable rice and he said it's amazon better than any Chinese place in the area! read more

I ordered shrimp fried rice with my wings and the cashier forgot to ring it up. Instead of fixing it, she just said I forgot to ring it up. So frustrating dealing with inconsiderate people. read more

My boyfriend and I just ate there about 20 minutes ago and I was not impressed by far. The food was okay but my boyfriend ordered the Hawaiian burger and didn't get the pineapple that was supposed to be on it. Also, he ordered a SIDE of coleslaw (which is supposed to be 8oz) and got a 4oz ramekin of slaw. The lady charged us for the 4 but thinking he was getting the 8 we were very disappointed. The girl at the counter had very little knowledge of customer service apparently because when confronted with the problem she just started to argue. I thought that was very unprofessional and very rude. Also the phone rang as we were waiting in line to be next and it was our turn, she answered the phone and took there order before ours when we have been waiting in line for a minute. Again very rude didn't offer to put the customer on the phone on hold or anything of the sort. This is supposed to be the best burger place in douglasville and that's why we went. But the food was a waste of money and a waste of waiting 30 minutes to get mediocre food. read more

Not good at all!! Service here is complete terrible and what you pay for their food is ridiculous. I would never come here again

Started coming here like twice a week because the food was great but the last two times, they messed up my orders and the wait time is becoming ridiculous even when it isn't too busy inside. They say 10-15 minutes and I've waited over 30! Asked for boneless wings and they gave traditional. The other messed up order was the wrong sauce or lack there of. I guess I'm over this place now ‍ read more

If I could give this location 0 stars I would. I attempted to place an order around 9:30 PM to no avail ; no answer on the phone, received what sounded like a wireless service voicemail, so I decided to make my drive here, not far only 10 mins. I arrive, walk in, and you tell me at 9:42 PM that you are no longer serving food and that last call was at 9:40 PM.....bro it's 9:42 PM, and let's not ignore my attempt to call.... ok. After the runaround the staff gave the cashier goes to "ask" whoever is cooking can they still make food, bro you offer a service...which is to cook food and serve it......until 10PM. This last call policy is not listed anywhere in your description of your establishment. Now want to offer me "only wings and fries" , which I almost agreed to, but I am not going to eat in an establishment that didn't want to offer me service to begin with and then try to barter with me on what they will and will not cook. I personally will not return and that $3 coupon the cashier tried to give me.....laughable, keep that with that weak service you guys offer as well. read more