Service department is a joke. Buying my vehicle was great. Will definitely be looking at another dealer to service my vehicle.

They let you schedule an oil change online, but if you show up they tell you the "online scheduling is just to let them know your coming" and it's first come first serve. Wait time of "at least 2 hours". It does not state this on the website anywhere, let alone during the scheduling flow. Thank god they sent me a text reminder to be on time for my oil change... I also emailed them to inquire about it, maybe make sure others don't run into the same issue as me, and after a response from someone who clearly didn't read my initial email per the tangentially related generic response. Now they appear to have ghosted me. Cool. read more

Parts department would not honor warranty on battery purchase less than 3 years ago. I was told the battery needs to be in the truck to be tested through the service department. Even though the battery was sold to me over the counter and installed by myself Apparently the dealership wants to make money on installing the battery in order to honor the warranty read more

Sold our 2015 Mazda CX5 to Nyle Maxwell. Got a fair price and had a great experience thanks to Greg who was very helpful and courteus.

I purchased a 2014 Chevy Silverado a few years ago. I recently got into an accident. My truck was a total loss. I had the Gap insurance. Nyle Maxwell has been giving me the run around. Call here call there. I have tried to call the finance dept but no one will answer the phone . I have the Gap insurance now their telling me that if money is owed it would from the dealership. There is a refund owed to me. I know that I will never do business with this company read more

Do NOT ever bring your vehicle here for repairs. I dropped my Jeep off over Memorial Day 2025 weekend for a few easy recall repairs. When I picked it up a few days later, it had been broken into. Damage to the vehicle locking console as well as valuable items stolen. After some research and discussion with the service team members, break-ins at this location are a common occurrence. They are aware it happens every weekend yet continue to do nothing about it. And when I tried to go through the proper channels to get reimbursed, they basically told me they aren't responsible and it'd be on my to pay for the repairs and stolen items. Brent Rayfield, the General Manager, and Luis Villafane, the Service Shop Manager, are completely inept. They avoid calls and emails, and even tried to tell me I was lying when I said I was going to file police reports and reach out to local news outlets (two stations have informed me they are picking up the story, too, since it's a recurring issue). Never take your vehicle here for repairs. It won't be safe. I got my Jeep back in worse shape than when I dropped it off. Completely unacceptable. read more

Nyle is a pile and his employees are crooks!! $6000 worth of repairs and these folks are claiming that the oil horrendously leaking from my vehicle only after 50 miles from leaving their dealership is not their fault!! I conduct business from this vehicle and have suffered loss wages, as well as unnecessary other expenses, having to get towed etc. Save your hard, earned money and shop at leif Johnson!! read more

See all

I took my vehicle in because my gas gauge was fluctuating, and my gas light kept coming on. They did a Diagnostic test and said it would be there 24-48 for that test. They called and said it was my fuel pump which was just out of warranty. I could not afford their fees so took to my son in laws mechanics shop where they replaced it for half the price. After replacing it, it still had the same problem. So, Maxwell did not diagnose it correctly. I will not take it back there because now I do not trust them. Now I still have to pay for another diagnostic test. Even if they want me to take back there for another test, I don't trust them since it wasn't diagnosed right the first time. read more

I got my car here 5 years ago, and these guys are awesome. Will definitely get my next car here - simple acts of kindness go a long way you're treated VIP while you wait here (and if you can't wait they offer to drive you home via shuttle up to 15 miles away so that's always good) read more

I had to bring my vehicle back three additional times to have the problem resolved. When they were done, they filled the windshield washer reservoir with water. Not washer fluid... straight water. I really want to buy a new Ram truck, but shudder to think that this is my closest "service" center. They should all wear clown costumes at Nyle Maxwell. read more

10/1/2022 I purchased A new Jeep Wrangler. As the Sales Person and I were on the test drive, I had ask him if It the was the 3.6 engine , And he stated the It Was. We continued with the purchase. Everything went well. The next Day I was digging through the papers and noticed that it was Written in small print that it was a 2.0 engine.. So on 10/3/2022 I call them back to tell the sales person that he made a mistake. His reply was that they had made a mistake. he got his manager to call me back and begin to tell me that We could upgrade to a 3.6 for a larger price. I have Been looking under the hood of several jeeps for the past 3 weeks. All of the past dealers had been correct when talked about what engine was in their cars. except this one. won't ever make that mistake again. read more

I bought a 2018 Jeep Grand Cherokee this month at Nyle Maxwell and worked with Jeffrey and the manager Raul. Overall, customer service was good and management worked with us to resolve multiple issues. I came in because I saw multiple grand Cherokees that I liked online that showed as available. When I got to the lot, none were still in stock. Over two weeks later they are still listed.. this seems like a sales tactic and was frustratingly misleading. The Jeep that we purchased had lots of dents and scratches. We ended up being able to negotiate for the repairs to be taken care of by the dealership and to pick it up once repaired. The biggest frustration with working with this team was a lack of communication once we left the dealership and were awaiting the car, which took almost 2 weeks. Pros: Jeffrey is not a pushy salesman and gives you space to look and decide if the vehicle meets your needs, there was a lot of teamwork among the sales team and management, Bob with finance is great, I was provided a temporary car to drive when my jeeps repairs were delayed and they even delivered it to me since I didn't have a ride Cons: frustrating to have to call multiple times for updates, some of the scratches we negotiated to have taken out weren't, Trailhawk sticker was taken off in order to replace the bumper but I wasn't told before and will cost $200 to replace+ labor to have put on, car was dirty and not detailed when I picked up (which was explained as being due to the work done).. was told I would receive a check in the mail to pay to detail it but haven't received anything. read more

Steve Callison sold us a truck here on Black Friday weekend and he was great! Wasn't pushy and answered all of my questions (and I had ALOT). He gave us the best deal he could in the price range I wanted. Definitely recommend him and would come again! Worry free warranty is pretty awesome too! read more

Nyle Maxwell Supercenter - Dodge Ram 1500 - Car Dealers Near Me - Austin, Texas

I'd read the countless reviews about how everyone here has impeccable customer service skills, but I was not prepared for how amazing Joey, Bob & Nikko were! I had a seamless experience from start to finish. I'm confident that I got the best deal and would absolutely recommend you visit Nyle Maxwell Superstore. Thanks Nikko for sticking around after closing to ensure I was all set to go! Keep up the great job y'all. I'll be back when I'm in the mood for another RT in 5 years lol read more

Nyle Maxwell Supercenter - Car Dealers Near Me - Austin, Texas

I bought my 2018 vehicle here and the buying experience went smoothly. I had LJ as my person and she was great. Always updating me and making sure I was in the know. When it comes to service, I would never come to this place again. I gave them a year and that was too much time. Every time I needed service they would order the part and tell me that it took a day or two. I wouldn't hear from them for six weeks. I would finally call them, even though they said they were going to call me and they would say the part was just sitting there. I don't enjoy how they do busy. Not going back! read more

Went to The Used Car Sales and the price quoted was not the price they were going to sell it for. They upped the price Plus added $500 Fee and she said she did not know what the Fee was, but her Manager said it's an extra Fee added to the price. The car was dirty and not really taken care of the way you would think a Dealer would. She said she would work with me but once there she said there Is really Nothing she could do. Do not waste your time or money on this so Called Dealership. Save your money and go to a Real Dealership. Not worth your time. read more

Never work with Jeffery Midence. He is clearly a shady con typical car salesmen that will say what ever to get you to buy a car. Rude and unprofessional. This company has been reported 3 times to bbb for the "warranty" they offer. Glad we went with someone else.... read more

They try to scam you by posting pictures of a different car and selling you one with less specs as stated in the pictures and post. Then called out on it they act like they didn't know but still don't correct the mistake. read more

I've been a long time customer of their service department. They've done good work at reasonable prices. However, they treat Covid like it's a joke. There's a sign up in their service department that says masks are required, but most of the employees I saw weren't following those instructions. One walked into the area and just covered his mouth with a hand. A young woman was wearing hers on her chin, mouth and nose exposes, talking loudly. Most of the service department men had their noses exposed. You could tell they just didn't give a crap and were making no effort to protect everyone's health. read more

This car dealer is the worst ever. They upsale extended warranties on their used cars that aren't worth the paper they are printed on and even their warranties on their new cars are not honored. During the car buying process they corner you with on-site insurance salesman and a "window tint" guy (in our case the windows were already as dark as is legally allowed, yet they still wanted to sell us more window tinting). Everyone here is rude, callous, and uncaring...before AND after a sale has transpired. The fact that they do not respond to any of the negative reviews here in Yelp is (and this is the case, I think, with any business that does not) a clear indicator that they couldn't care less what your experience is with them or how you feel about things. P.S. Their "certified mechanics" didn't even know what level to fill up the oil on a car we brought in there once. read more

Overall my experience was pretty good. The sales rep and finance guy were great and very helpful. The two stars is for the lack of customer service. I bought the car and I didn't notice that the antenna on top of the car was lose causing the internal compass to read incorrectly. I sent a message about a week after purchasing it when I noticed it. I was told there was nothing that could be done for me. I told them they sold it to me that way and again I got the "nothing can be done for you". Suggestion for future car buyers, get a third party to inspect the car before you buy it. I know this seems crazy but now I'm out of pocket to fix something I didn't break and I wouldn't want the same to happen to you. I won't be back or suggest others to come there either.... read more

Purchase your new car anywhere else!! The sales managers are beyond rude. They had me come back 3 times to sign additional paperwork. Never called about my license plates being in. I love my Jeep but I could buy it anywhere else in Austin for the same price and better service. I've never had such a negative experience purchasing a car. read more

made an appointment for 9am, took my Jeep in at 8:50am, they never serviced it, then when I said I have to leave they started repairing it, took them over an hour to even touch my Jeep, should I mention this was for a repair that they SCREWED up the first time? And now they said don't come back... read more

I'm reviewing the "Pre-Owned" Supercenter. Brought my daughter in to test drive a few car's she saw online at the Nyle Maxwell used car site. Juan was our sales person and had no problems test driving the few cars she had picked out. Met Joey the GM and was extremely helpful after we decided to move forward purchasing a vehicle. I felt the final price met our expectations and got a really great deal on our trade in. Michael was our finance person and got the paperwork done quickly. Overall we had a great buying experience from Juan in sales to Joey the GM and Michael in finance. We plan on shopping here again when our next kid starts driving. read more

I had my truck serviced for a recall, I received a text from Nyle maxwell as if I would like to know what my truck was worth, I replied Sure. I received a reply back on what they valued my truck. it was not enough for me to worry about so i ignored the text. couple days later I received a phone call asking why I had not responded. I told him it was not worth my time. HE said that he could come up but needed to have my truck test driven. I said ok. we set up a time and I went. One of the people from the dealer wanted my key to go get some info from my truck. He moved it up to the building. came in looking for my payoff amounts and said that someone was going out to appraise my truck. He gathered more information from me and asked what I wanted for the truck. I told him that it was his company that called me and that I loved my truck explained all of extras that came with my truck, told him that he was going to have a hard time selling me for anything less than the equipment on my truck. they came back with the original offer, I said no thank you and please get my key so that I could head home. I got in the seat was moved up which is no problem since I have the seat programmed into memory. The issue is when I went to put my cell phone in the charger. My phone mount was hanging loose. I adjusted it into the correct position and left. On the way home my cell phone fell over, I attempted to verify that I had everything tight. That is when I noticed the munt was cracked. I attempted to call the dealership from the number that called me. I asked for Thom Eager and was told that he had left for that day. I told the you lady what I needed and she forwarded me to someone that indicated that I called the wrong dealership. Gave me the number to the supercenter said GM was over both. I left a message for GM. The same dealership that does not seem to like to check voice mail! let's see what happens. At the same time I am texting back the number that contacted me about buying my truck. They of course deny any wrong doing and said that only one person drove my truck. I called them out on the fact that I seen more than one person driving my truck.... No response!!! read more

You are trash! Not even after purchasing a car on June 15, 2023 the car has electrical issues and yall want fix it. We purchased extended warranty that don't cover electrical work. We are not responsible to fix this car when it's not even 90 days. This 2020 Ford Escape stopped on my daughter while driving on IH 35 in Austin traffic. If I had not been behind her, she would have gotten hit. My daughter is a single Mom of 4. The youngest 2 children can't get to school because there is no bus running in Georgetown. She has a sick son just diagnosed with Amyloidosis and he has to see the Dr at Dell Children hospital. Her oldest is very active in sports and not to add me her Mom has alot of medical issues in which she does see about me. After getting this car home ,she called Josh the salesperson, that I was not happy with, to tell him that the radio did not work and the car was jerking. I.told her that it was just the automatic stop when you come to a stop that was a gas saver, but she was right. There is something wrong with this car. She has sent numerous texts and I have called several times and got nothing but lies. This is how you treat your customers? Or is it a Black thang? Just treat a single Mom that's works more than 40 hours a week and raising her children with the up most qualities, providing a safe and secure lifestyle for them and her? All we ask is for Nyle Maxwell to fix this car. And they don't want to be responsible. I spoke with a Crissen, a sales manager and I ask her so before selling cars do yall not check the electrical and her exact words were No! She promise to call me back with corporate information and she never did. Hold yourself responsible Nyle Maxwell!!! But if I have to write on every social media I will. Now it's coming up on the 3rd payment and my daughter does not have a car to drive. I live in Temple and she lives in Georgetown. I have to take my reliable Mitsubishi to her to drive, so she can get her children around. This is a huge inconvenience cause I have several doctors appointment. I'm not gonna let this company go unaccountable for there actions. I really didn't not want to or felt comfortable with signing for this car, cause of all the broken lies while dealing with Nyle Maxwell. But my daughter needed a car and they did take her trade in. So Nyle Maxwell I will keep posting were ever I can until someone from higher up returns my call! Chatlotte Fitts. You can get my number off the contract!!! read more

Definitely not a place to go! I went there to look at a Jeep Wrangler, the car seller whom name was Neomi had a Juul in her hand the whole time, the prices are also very bad. They also said they would send a 50 dollar gift car for test driving the Jeep and I have heard nothing from them. Please save your time, DO NOT GO HERE. read more

Today I received above and beyond service from Nicholas Bridgefarmer the service drive Manager at Nyle Maxwell. He made it his mission to provide excellent customer service and accommodations to have my vehicle repaired in a timely and professional manner. Thank you Nicholas! read more

I wanted to write and provide feedback from our recent visit to the service center. To say that our visit wasn't off to a good start is putting it mildly. Our car was rear ended in the service driveway by the gentleman taking our Jeep to the back. To this day we never received an I'm sorry or any form of acknowledgement. I'm pretty sure if I didn't see it happen in front of me, they would have never mentioned it. I was in business attire and had to remove our 3 car seats in 100+ heat alone without the assistance of the numerous staff members who saw me struggling. It was a fellow customer who assisted me after seeing me have a hard time. I know we all get busy from time to time but on the heals of getting our car hit, this was the service she received. Now the positive. The only positive in our visit and all the ones before is our Service Advisor Alan. He is the ONLY reason we come back to Nyle Maxwell for service. He is through, kind and very knowledgeable. He never seems to take our business or anyone else's for granted. He does the little things that mean a lot. Greats you with a firm handshake and a smile. He remembers you when you walk in the door and above all, we can trust his recommendations. I hope he gets recognized as the beacon of customer service and professionalism he is and his coworkers should take note of how he treats his customers. read more

Dropped my truck of on the 18th of October for service light on, didn't look at the truck until 28th. I called daily due to no one giving me info on the issue. finally I was told that that they are going to replace the whole transmission, I was texted at 17th of October @ 1634 that the truck was ready for pick up. So I had to scramble return the rental I had to find due to the service folks telling me its my issue. Returned the truck on the 22 on a flat bed because the transmission went out completely on that Sunday morning on I35 and still don't have a truck or a date to when I'm going to get it back. Nyle Maxwell has gone down the drain, I will not ever do business again there again. I will keep pushing folks to other dealers. read more

Very bad experience dealing with them. I bought a truck from them and they said it truck has been inspected and passed. Come to find out that the emergency brake does not work and it does not pass inspection. They refuse to make the necessary repairs or compensate me in anyway. I would never do business with Nyle Maxwell again. read more

We bought an Equinox from here. Before we made our first payment, we had to take it back because of engine issues. They did some tests and said it was fine. Well, it wasn't. There was an engine issue (blown motor) and it caused another issue. They "fixed" the first issue, but wouldn't the second issue. They said it wasn't covered on the warranty, but if they would have fixed the initial problem when we first reported a problem, then the second problem wouldn't have occurred. We tried to work with them on getting a new car, but they wouldn't work with us. So now we are now paying for a car that is junk, until it is paid low enough to be able to afford a new car. Nyle Maxwell does not understand how to treat their customers appropriately. read more

I went to purchase a 1500 Tradesman Classic. Warren was the sales rep and was cordial. Immediately let us test drive and asked about our trade in. My trade in is a older vehicle and the online value on their website quoted $1800-$3800 (good for 7 days). I went in one day after I got the quote. When they learned I was going to pay cash for the vehicle everything changed. Warren asked me if I was sure I didn't want to finance. He brought the offer back and "Mr. B" (that was the name on his name tag) came back with him. Warren showed me the numbers. They quoted $1000 for my trade in. Mr. B said, I needed to sell my car myself if I wanted more than that. He also informed me since I was going to pay cash they would not honor the price on the website ($24,922), they raised it $1000. read more

Women and non-car savy people beware... I will admit that I do not know a lot about cars. I know enough about general maintenance and upkeep but when it comes to potential major issues I'm not a mechanic or car expert by any means. And being a woman on top of that and having heard horror stories from friends and families of experiences they have had being taken advantage of purchasing used cars I wanted to go to a reputable dealer. I purchased a used vehicle from Nyle Maxwell, what I thought was a reputable dealership. I had previously purchased a used vehicle from them years prior and it had been a plesant experience so I returned to buy my next family car. Purchasing a used vehicle I knew that there would maintenance and upkeep required. When I purchased the vehicle from day 1 the low tire light was on and there was an intermittent squeek. I brought it back right away for the light, took time off work to do so and was told it was fixed. Sure enough the light went off but came right back on after a day or so. I didn't have time to take it in a second time in a week so I called my mechanic since the tire pressure was still good and he said with it being an older vehicle it could very likely be the sensor is out so just keep a close watch on the tire pressure. Fast forward to several months later. The light is of course still on but that intermittent squeek started to get worse. Then it turned into a constant squeek. I took into my mechanic thinking maybe it was the brakes and was told the brakes are good but that the axle was bent and that it looked like some of the parts had been replaced as they were not original. My mechanic also provided a video of both the bent side and the non-bent side to show the difference. I have not been in any accidents or hit/run over anything since I purchased this vehicle. I was not informed by Nyle Maxwell of any previous damage or accidents. And this was not the type of bent axle that caused the vehicle to ride rough so I would not have known there was an issue. The squeek was present upon purchase...so wanting to give Nyle Maxwell the benefit of the doubt and again thinking that maybe this was just an honest mistake I tried to contact the used car division. I waited a couple weeks to give them time but no reply. Then I contacted anyone with an email address at Nyle Maxwell in the service/used car division (sent emails to 4-5 different people) got 1 reply who asked for more info. I replied weeks ago and have yet to hear back from him despite trying to follow up with him. This has been going on for months now. In the mean time I'm a single parent. The squeek is getting worse. I'm told the cost to repair my "new car" is going to be $2k!!! I depend on this car for work, to get the kids to and from school, sports, band events and now I don't know how long I can depend on this vehicle that I just purchased. I saved up and spent a lot of money to buy this car for my family. So to find out I was sold a vehicle with MAJOR damage and then have this "reputable" dealership shrug me off and not take ownership of their mistake is hugely concerning. If they knew about the damage and didn't disclose then that shows they are a dishonest dealership trying to take advantage of people such as myself that would not know better. If they didn't know of the damage then their research of the cars they sell and used car certification process missed a huge and a potential safety hazard with mine. read more

I had purchased a used vehicle not even 2 weeks ago, when the brakes needed to be replaced and there was a wiring issue in the back where the backup lights would come on and had replaced the blinker bulb since it had gone out. The blinker bulb went out after replacement and asked them to look at that issue already. Here was the Manager response from Tony. Well, see some scratches on the vehicle and maybe you had done this, (how he thinks a dent on the vehicle could affect the electrical system is beyond me) Next, brakes are a wear and tear item. They passed inspection before and you purchased AS-IS, so sorry. (Even though I owned less than 2 weeks ago) It seemed they didn't want to do anything to assist me and I have purchased vehicles from their new dept in the past. The manager Tony, young guy, didn't care that I just purchased the vehicle and said more than once that it was AS IS. Obviously, Nyle Maxwell has made their choice on customer service and this will be the last time I purchase from them. read more

Horrible service. I called to schedule an appointment to take my truck in to service. The only calls I got were someone trying to sell me a car. After weeks of calling I finally took it in and the guy was not very interested in my concerns with my truck. He said he would give me a call to schedule it and over a week later....no call. I took my truck into another place for them to look at it and the guy said he used to work at this Nyle Maxwell but quit after a month because no one cared and the technicians cut corners. He said it was hard to do his job when no one cared. I've taken my truck into this location before and they were decent the first time but all the times after that they get worse and worse. Worst possible service and I will never be back to this nightmare of a place. read more

Bill was great he sent us pictures of arrived trucks and talked to us in a way that was honest and forth coming .Then money management found us a better APR.Wow my experience was great seriously read more

Wanted to say thanks to the Nyle Maxwell service center and Nick Bridgefarmer for all the help and for dealing with my crap while smiling. They got me in and out quickly and treated me fairly. The repairs were done right and I haven't had any issues with my old ass truck since. Thanks Nick. read more

Me and my husband went there to buy 2 cars. The salesman that was helping us was amazing. Brian Gilbert he went over and beyond. We drove away with 2 beautiful cars. Thank You read more

Worst experience at this dealer. I am from out of state, I went there in person and they were focused on getting me a great deal. They finally achieved the numbers they needed to after 3 weeks of them supposedly not knowing how to get there and not sure how to do an out of state deal. During my last visit when I was told to go there, the sales manager (Chris) was working the deal and came out and stated "we aren't sure how to do it and aren't really comfortable doing an out of state deal". So after 3 weeks, 5 visits of an hour each way, they randomly decide they can't do it anymore. Then, the General Manager, Mike Wilson, spoke to me in person saying he will get it done and will call me the next day for sure. He never called, I followed up about 5 days later and never reached him. He then had his assistant call back saying he was not sure about how to get an out of state deal done. Extremely disappointing that such a "large volume" dealership uses that lazy excuse to lose a sale and future sales of trucks for my business. Every other dealer I spoke to, even RAM corporate says that is not a reasonable excuse and they are doing something wrong and it's unacceptable. If you are out of state or don't have weeks to waste waiting around for a bad final result and experience, go elsewhere!!! read more