This was sadly the single worst dining experience I've ever had in my life. We booked the restaurant because we wanted to watch the skydivers at 8 pm.
Like another reviewer mentioned, the water was immediately putrid smelling when it sat down. There is no way the servers/management are unaware of this, but we were not warned or offered any alternative. Were they hoping we'd be okay with drinking literal sewer water? Were they just hoping we wouldn't say anything? It's honestly unbelievable to me that no one did anything about this before the water goes out to the tables.
We had already been there an hour and a half before the entrees started coming out and by that time we'd had no water to drink so we asked for a couple of bottles of water.
The waitress was not surprised that the water was undrinkable but didn't offer an apology. She gave us the same line mentioned by another reviewer: "ice machine was broken, it had been fixed before but I guess it needs to be fixed again." Okay...? If the ice is stinky, it should be a no-brainer that someone on service runs to the gas station to get bags of ice (although I doubt it was just the ice maker, because when we said we'd just have tap water without ice, the waitress hesitated and had a look on her face like "that won't help").
As mentioned above, the entrees took forever and one meal (ribs) never came out. Fifteen minutes after the rest of the entrees arrived, the waitress came over to offer a round of drinks on the house because of the delay, but by that time, we were ready to leave. The member of our party who ordered ribs just canceled the order, and the waitress did not look surprised or tell us it was on its way. I honestly believe no ribs were ever coming or were even in the kitchen. (The rest of the entrees gross--slimy, greasy, not fresh, broken sauces, fishy--and the prices would rival any trendy Manhattan spot. Think $30 per entree. No one had more than a few bites. The only phrase that comes to mind is "the audacity".)
When we asked to speak to a manager, the waitress said that they were understaffed, which, per other reviews going back a year or more, seems to be a common line. Someone purporting to be a manager came over and did not seem surprised by the complaints or offer an apology. First she offered a round of drinks and desserts, but obviously we needed to get out of there. Then she generously (ha) offered to comp the bottled water and the entree that didn't arrive! That was unbelievable. No one should be paying for bottled water in this place. When we balked, she said, "the meal is on me." So we started gathering things to leave. Then she came back with a bill! Apparently "the meal is on me" means entrees only.
Both the waitress and the manager kept saying "I hope you know this doesn't reflect us and that you'll give us a try in the future." It was so bizarre that this was the refrain instead of apologies. Also, looking at other reviews, this seems par for the course for this restaurant rather than an isolated occurrence.
The appetizers were fine, and the salads took a little long to come out but were otherwise okay. The bread was good. The bathroom was completely disgusting.
Also apparently the sky diving had been canceled at 5:30pm but no one informed us, so the entire reason we went was moot from the start. read more