I am not a fan of those who write a negative review simply because most do not take the time to write a good review..Having said that, I feel it is imperative to share my experience with Chris, owner of NTX pools. He had been servicing my pool for less than a year, and managed it fairly well until beginning of the spring. He insisted that my filters needed replacing because he could not keep the chemicals balanced properly. He wanted to replace them for a little over 400.00, and I was not sold on that being the problem. I was managing the filters just fine between his service visits, but he insisted on replacing. Once I told him I was not able to budget the 400.00 for the filters, I received an email the week before Memorial weekend informing me that he will no longer service my pool!! He basically gave no warning at all, and just quit, leaving me without for the holiday weekend. I quickly had 3 separate companies give me quotes, and ironically all 3 stated the problem is not with the filter, its with the poor chemical management...Other than that, Chris is a decent guy who has much to learn, not only about the pool business, but also how to communicate with the customer, and the value they bring.. read more