I also bought a zen time piece and loved it whilst it was working but the same thing happened to my clock, the rubber actuator stopped working properly so there was only a very faint chime at best if I placed the bowl right up to the actual rubber striker. . Customer service ice said they do not fix these anymore. It is such a shame as the design is good, sounds great when it worked and I love the meditation timer feature. Such a shame to have to throw it away , it was expensive and seems such a waste. read more

BY FAR THE WORST CUSTOMER SERVICE I HAVE EXPERIENCED.... EVER!!! :( It is visually such a nice looking clock.... accept mine BROKE and they never called me back OR responded to any of my thoughtful emails. They claim they will send you trouble shooting tips but there is zero follow through. THESE GUYS SHOULD NOT BE IN BUSINESS. SOOOOO SAD. read more

Bought an alarm clock several years ago. Started having problems with the striker. Contacted Laura who sent me ways I might fix it. Didn't work. Just wanted to purchase another striker. She sent me another email telling me that they didn't make that model anymore. They still make a similar one but she did not want to deal with me. Bad customer service. Never again with these jerks. I'll try to fix it myself. read more

I tried to order a replacement zen clock for ours that broke a couple of years ago. the website kept freezing. I finally placed my order, but didn't receive any confirmation. luckily I had taken a screenshot. after waiting a day, I sent an email with the screenshot asking for confirmation. no reply. next day I phoned and left a voicemail. next day I wrote again - and got a reply that if I hadn't received confirmation, my order did not go through. no offer to help place an order or track down the missing order. I asked where my credit card info went, and again sent the screenshot (with shipping to Canada $250 - not a small amount of money!) their next email said their clocks are too fragile so they've decided not to ship to New Zealand!! for a company selling 'zen' they are anything but!! now that I've checked some reviews it seems website isn't the only thing crappy! Both quality and customer service are far from what they should be!! Cancelled the order. Dodged a bullet! read more

Cheap product, horrible customer service. Our $200 zen timepiece broke the first time we used it; the faceplate fell off, which is mounted from the inside. Based on the way this is manufactured, you'd have to break the housing apart to fix it. Now & Zen does not service the product and refused to offer my wife help with repair or a refund with return. With the intention of fixing it myself, I contacted Now & Zen on my own to request any design information that would help me to take it apart with minimal damage; I was told they could not help me. So my experience is this company sells crappy products with no interest in whether their merchandise is usable as advertised nor interest in refunding customers who purchase defective merchandise. read more

I bought my Zen Digital Alarm Clock in 2010 and it stopped working within 2 years. I was hopeful they would repair it for under $100, but after reading reviews from other Yelpers... I am not optimistic. I will update my review after my attempt. So far I have called their 800-number and cannot get a live person on the phone. When it did work, however, like Karon G, I had to learn to use a "backup" because sometimes the alarm would not work. I believe this is due to a design flaw: the "backlight" button is the same as the "alarm on/off" button! What a poor design choice. When you're fumbling to check the time at night, you inadvertently disable your morning alarm. For a $200 alarm clock you'd expect better design choices. read more

My wife and I bought our alarm clock here over 2 years ago on a friends recommendation. I have always despised standard alarm clocks, but always thought "what am I gonna do? Sleep in?" Oh, how I wish I could just do that. Our Zen alarm clock is a battery operated, analog clock with a chime instead of a buzzer. Set the clock, set the alarm hand, and when it's time to get up, the chime is struck once. If you want to keep sleeping, go right ahead...no need to hit snooze because in 6 or 7 minutes, the chime will strike again. Then it will strike in 3 minutes. Then in 1 and a half minutes, then in 45 seconds, and then every second until you turn it off. Personally, I usually wake up at the first chime. Sometimes the second or third when I've been out closing the bars down the night before (read: never). I have 2 complaints about the clock and they are very minor: 1. I can't read the time in the dark, and 2. The chime is very loud. I'm pretty sure I would still wake up if the chime was half as loud. I guess some might complain that it is a pretty costly clock at over $100, but in my book it is well worth the price to not be awoken every morning by an incessant, blaring, electronical *BEEP* *BEEP* *BEEP* *BEEP* read more

If you have $109.95 to spend on a nice gift for someone who considers themselves "zen-like," or someone who could stand to chill out a bit, this is a great gift spot. They sell an assortment of alarm clocks, door bells, phone bells, timers and other things that in normal life are shrill, blood curdling, and generally irritating. The Now and Zen version of everything is a mellow bell, a Tibetan chime. For some of the items you can even choose which note you want the chime in...I'm tone-deaf so this means nothing to me...but It might if I had $109.95 and a stressed out friend named Emily or Gillian or Bob (E, G, B...get it?). read more

Now & Zen - Watches Near Me - Boulder, Colorado

You know how you read Yelp reviews and they're really split -- some people had great experiences; some didn't; and you're even more confused because people are so divided? No so with Now & Zen. This is pretty much a slam-dunk folks. Never before have I ever been lured into buying such a slickly-marketed product, and been so incredibly disappointed -- by the quality of of these piece-of-crap clocks, and by Now & Zen's response to their shoddy merchandise. The original one I ordered stopped working after about three months. They replaced it. The new one worked for about two years -- then, the chime just arbitrarily stopped working (reading previous reviews has emphasized in my mind that this is *normal* for these clocks). Now & Zen's response? "We'll give you a great screaming deal on purchasing a *new* pile of crap clock!" A Swiss-trained clock repair guy I took it to wouldn't touch it with a ten foot pole. he explained that it's the cheapest possible mechanism situated in a very appealing design. That's all. I've send a message to Yoga Journal to not accept their advertising dollars anymore. It erodes their credibility, and makes them party to a scam of unprecedented proportions. If you have anything important to be awakened for -- be that school, an important job, or a flight -- resist the call of the cheap chime which likely won't ring anyhow, Save your money and invest in something more utilitarian. And purchase from a company with ethics. read more

I was so upset that my clock stopped telling the right time only after 2 months of owning it. It's a shame! What a waste of money. Zen Digital alarm clocks, all that have stopped chiming, or the screen went blank entirely and wouldn't show anything. The last clock screen went blank after taking the batteries out of the device. Very disappointing by this purchase. Shame on you NOW AND ZEN! read more

I have had this clock for a few years and now I'm glad Yelp has a spot for these bozos. Let me start with a positive though. I loved the chime when it worked. That lasted about a year and now it's a much better Zen experience because I can keep sleeping! I contacted them and was rudely informed me that would they not repair it. I pressed them for details on the solenoid and was rebuffed. This mirrors my experience in the store- it was very much like Liz R's post- not helpful, aloof and not at all friendly. I grew up in Boulder and know a lot of these new age types but none of them seem to be as angry as these folks. I've shipped my clock back to them (keeping the bowl for my cat) and I'm hoping they'll enjoy as much as I have over the past few years (after the chime died). read more

I LOVE my zen alarm clock, and I called to purchase another clock. I asked Jennifer (I believe her name was Jennifer), if there were any on-line discounts. She replied with a very snooty tone, and said, "NO, we don't have anything like that, and we don't ever intend to. okay?." While I love the clock, I won't be purchasing anything else from this company because of this salesperson. [Added] In addition, half of the 4 clocks that we received didn't work, and those that did require specific "Duracell" batteries due to the curvature of the battery case. Seems like a design flaw. read more

Buyer Beware! There are no refunds only a "half off replacement program". The batteries that came had to be immediately replaced. I found the directions and multi-purpose buttons confusing and just plain arduous...easier and simplier to just use your i-phone for a timer or that matter a meditation clock. I purchased the rather pricy Tibetan bowl Zen piece , bamboo....it simply is not worth it. I agree with "Aloha" review- the striker gets stuck...don't EVER count on this alarm clock to wake you- maybe yes, maybe no- too many operation variables. Totally bummed had admired this in a Yoga magazine for years read more

I loved my zen alarm clock until it stopped working a year and a half after I bought it. Seriously, for that price it should work for a decade or more. Still, I thought maybe it was an anomaly so I bought another one...and the same thing happened. Buyer beware! read more

We've had the Tibetan bowl Zen timepiece for a little over 3 years. The company will admit the 2 C batteries that come with it only "get it up and running." I had to replace ours within 3 months! It has to be on a sturdy, not moved object or else the bowl gets out of allignment. We put it on a dresser and the dresser got a lot of open/close and you wouldn't know it until you overslept or woke to that poor little plunger trying to hit the bowl that was just out of reach. The strike mechanism is no longer striking now and the company will only give 50% off on a replacement as they do not repair them...(Now and Zen like?). They're very expensive for what they do so we think we'll go find something else as even at 50% there's a lot of others on the market. It was a nice way to wake up, for sure, but the company doesn't know how to bring customers back, or get others interested by word of mouth from satisfied owners. I'm a believer in good and bad reviews and I regularly make both in yelp* Aloha read more

I loved my clock so much when I got it, I bought 3 others as gifts. It wasn't until after I bought all of them, that the trouble started. I bought a total of 4 clocks, and now, all 4 are broken. That is 100% defective in my book. I Bought all of the clocks about 3 years ago. Two directly from NOW and ZEN, the other two from another vender. When the last clock broke, I called NOW and ZEN and was told they don't repair, but would replace the clocks for half price. They want me to send them $300.00 for the replacements. When they told me they do not repair the clocks, and I would have to pay for a replacement, I said that was not acceptable... they said that is all they are willing to do, and then they hung up on me...are you kidding me? The first clock I bought was the ZEN TIMEPIECE for 200.00. Within 1 Year it started running fast. I contacted them and they said change the battery. I did. Nothing happened except the elements in the display started to burn out. Now, they are almost all burned out and the clock is barely readable. It still runs about 30 min fast a month. I also bought 3 of the ALARM CLOCKs as gifts around the same time for $125.00 each. One additional clock from NOW AND ZEN, and two others from another vender. Every one of them have since broken. Clock 1, the time of 1:43 burned into display, and clock will not run. Clock 2, alarm will not work, and it runs fast. Clock 3, Runs fast and alarm goes off even when not set. I was able to find more current reviews on other review sites, and they all had the same problems that I had with the clocks. read more

I have had one of Now & Zen's triangular alarm clocks for about 10 years, and it has served me very well, and I love it aesthetically. When it finally ceased working recently, they told me I could replace it with another product for half price (they "aren't making the triangular clock right now"). I made the decision to do so, and now no one there returns my phone calls, several in several weeks - I even wondered if they had ceased to exist? read more

I'm a professional bodyworker and healer. The clock seemed like a perfect accessory in my studio. The striker stopped working after I purchased the clock. When I inquired about having it repaired, the customer service kept telling me it was a battery problem. I would give it no stars but that's not possible using Yelp. read more

I bought two top of the line Zen Timepieces. That's about US$450 worth of clocks. They worked for a few months and then I was out of my house for a few months. When I got back home, I set the clocks up again but the strikers on both clocks had stopped working. (Full disclosure, the strikers worked but didn't have enough force to ring the gongs. I had installed fresh Energizer batteries.) I contacted support and was advised that I was out of warranty. The company does not offer a repair service and offers no phone support. The digital and manual setup on the clock is ridiculously difficult even when they "worked". If you want Zen, stay away from this product. Zero stars. read more

Like many other people who have posted an opinion, I, too, love my Zen clock. However, it stopped working about a year after purchase. I also contacted the company. Apparently they do NOT stand by the quality of their product. They were not concerned with my situation. I was told that I could not send it in for repair. [They do not provide this service. My only opinion was to purchase another one.] Furthermore, there is no additional warranty (that I could buy) or guarantee on the product if I were to purchase another one. This is a terrible shame!! Like I said, I truly love the clock. What a wonderful means to wake up in the morning! I am tempted to purchase another one; however, buying a new one each year is a true indication of poor craftsmanship and I do not want to support a company with low quality products (albeit innovative) and poor customer service. I'm afraid the next one may stop working with a couple of months with the same substandard response from the company. I have held onto it for years now. I may take it to someone locally to see if they can repair it. I cannot bear to throw it out. read more

Took me a couple of weeks to get in touch with the store since they do not answer their phone during business hours as far as I can tell. They finally called me back when I was home and I asked them how often the zen timepieces fail, as I'd been reading some bad reviews. They said, oh that's another clock that is fully digital and has to have the batteries replaces at a year. I said no, people were complaining about ones with the bowl. She said that maybe I shouldn't buy it then. OK then. I won't. Way too much money for what is already bad customer service...especially since she didn't even want to defend the product. read more

How about no stars? For the price of $119.95 you get an unreliable quartz movement in a bamboo box. Most companies are really solid about standing behind their online products. Now and Zen is not one of them. This business is definitely not Zen. I ordered the Now-Zen alarm clock December 2012. It stopped working less than six months later. Answering their customer service number, Jennifer was the most rude customer service rep I have ever encountered. Rather than allow me to explain my situation she told me the clock needed to be "rebooted." I followed her instructions to the letter and the clock does not work. I have applied for a return authorization as the clock is still in the warranty period. I was told return would not be necessary and a replacement would be shipped to me. Several weeks later I am waiting for my replacement but I'm not holding my breath. read more

I absolutely love love love my new zen digital alarm clock. I've always hated the way traditional alarm clocks wake you up with a jolt and only wished I had heard about these years ago! Thank you Now & Zen. read more

Over priced junk sold by rude people. Believe the reviews, go to amazon.com read the reviews there. I have been through four of these, the two I have now are paper weights because they were a month out of warranty . They will sell you new ones if you return the broken ones at a discount. Which will break, but they will sell you new ones at a discount which will break, but they will sell you....... Is it me or do they still get your hard earned money either way? Buyer Beware!!! read more

This alarm clock seriously changed my life. I got their travel alarm clock last year and love it because of the huge difference in my quality of sleep! No more being ripped out of bed by loud, irritating buzzing or some mindless radio show. Now I'm gently awoken over the course of ten minutes. There's truly not a better way to wake up. The thing looks good too which is nice. Oh, and their customer service was stellar. I had to send in a clock after it got dropped a few times & then got fried overseas due to the ridiculously high voltage in Australia (220 volts! Whoops...) The store took care of everything quickly and had a working clock rushed to me. When it arrived, it been already set to my time zone (nice touch) These things aren't cheap on the front end, but worth it for the quality, the functions of the clock, and superior customer service. I'll be back! read more

I have over $245 in 2 clocks and both are useless after a short period of time. One of those was a 1/2 off replacement and it didn't even last either. Shame on them for not fixing the problem and taking everyone's money knowing that they don't last and they don't repair either. Booooooo. read more

When you enter Now & Zen, you get a feeling that you're in a whole new different far away place altogether because the store atmosphere (located at 1638 Pearl Street, Boulder in Colorado) really aligns with Now & Zen's mission statement which was based on helping make a positive difference in the world through art, commerce, and a commitment to beauty, truth, and goodness. The artistic products (especially the clock which looks very nice and different near the living room sofa) and texture make it different and certainly stands out! The sounds and chimes are wonderful - Zen like! Certainly recommend one to visit this store and you'll certainly fall in love with their products outlook and feel! read more

This may only be the second yelp review that I have written. After seeing all the negative feed back I felt I should give a different perspective. My dad has had one of these alarm clocks next to his bed for as long as I can remember. He has woken up to this thing every morning for over fifteen years and never had a single problem. He has change the batteries a handful of times but that is all. I had been wanting one of these for a while but they don't sell them any more, so I got one off ebay. (My dad and I both have the triangle analog version not the digital ones). I had to rebuild the thing to get it to work, but all that took was using some electrical tape to attach the wires to the motor and some wood glue to attach the motor inlace. Once I did that, the clock works beautifully. The clocks don't have excellent quality or craftsmanship and are poorly put together. That being said, as long as you don't drop it or throw it against the wall because you don't wan't to wake up, the clock will do it's job. They look great and I rather have this than a piece of plastic crap you buy from bed bath and beyond. The chime is incredibly soothing, and the Now & Zen products are unique in the user experience it gives you. Four Stars, Five it had better craftsmanship read more

I received this zen digital clock as a gift for christmas from my husband. He did not purchase it here but from the company direct, which today I find out they won't back up their product because I no longer have the receipt .... even though their name is engraved on their clock. I have been eyeing a zen clock for quite a while to be more accurate over 3 years, but never bought one because how extremely expensive it is, and this zen digital clock would of not been my choice. Anyways, the LCD screen is garbarge you constantly have to move the screen to be able to read the clock and on top of that I have had a few times where the clock just died with the outlet plugged in .... how does that happen??? (other equipments were plugged in to the outlet above that one so I know it was not the outlet). With these malfunctions happening how can you trust the clock to wake you up when needed. I called the company to find out if they either can repair it or exchange it for another one and I'd pay the difference, after speaking to a girl name Laura for no more than 5 minutes (be advise no heated arguments) I got hung up on with her lasting words "Unless you have the proof of purchase their is nothing we can do" click. This was a gift I received when we were out of town celebrating Christmas with family, what are the chances that I would have the receipt? I guess Merry Christmas to me. I had a friend who was interested in it I showed her mine with all the defects and I suggested she's best to stay away from it. I would like as many people to be aware that this clock is real garbage and a rip off especially when you have basically no support from their company once purchased. Just an all around appalling experience. read more

I bought meditation singing bowl gong timer/clock in 2007 and loved it but never really kept great time in a year it was about 10-15 minutes loss and approximately 2 years it stopped working. They won't fix it. Their answer is to buy another. One would think at the high price of $110 plus $9+ for shipping the clock would last longer and they would fix or replace it. But obviously they don't care about customers or quality their products! read more

I saw the Now & Zen clocks advertised in Yoga Magazine and asked my husband to get me one for Christmas. I've had my clock for over a year and I love it. I have the bowl version, it's nice to wake up to its gentle tone instead of a loud buzzer. It uses batteries and stays dark unless you push a button (no unnessary light to disturb your sleep). The bowl striker has a high & low setting, also the sound can change by adjusting the position of the bowl. I agree with another reviewer, having the alarm and the light activated by the same button can be a problem. If you check the time during the night you'll turn off the alarm. My clock looks and sounds beautiful. It has been very reliable during the past 15 months, I am very happy with it. read more

The Zen Timepiece i bought was absolute garbage. 1) It is made of plastic, not wood 2) It died within a few months of purchase (I purchased directly from Now and Zen and the clock was not abused or dropped; it just died). Terrible company, terrible product. read more

On August 17, 2017 I purchased the E Tone Digital Zen Clock in Bamboo. I received it but had trouble with the alarm mechanism from the start. I emailed about this problem and was given advice on troubleshooting. I tried doing what was told but to no avail. I was told in the email that if this did not resolve the problem they would replace the clock. I emailed again that the clock still was not working and they wrote back with instructions on returning the clock with a Return Authorization Form to be filled out and signed by me. I did this and along with proof of purchase sent the clock back. As per tracking, they received the clock on September 25, 2017. I never received confirmation from them that they received the clock. I have called several times, leaving messages, and have also sent emails almost every day, inquiring about the status of the return. And as of today, January 3, 2018 I have not received the clock, nor an email back from them. I also reported them to their local Better Business Bureau, who have not been able to get a response from them either. It looks as though I'm out $160.00! read more

I searched high and low for a 'peaceful' alarm clock that fit my zen lifestyle and decor. I was sorely disappointed. I took very, very good care of it... followed instructions and treated it gently. The thing stopped working in less than two years. I followed the troubleshooting instructions multiple times but it never worked reliably after about a year. Not worth the investment. Good advertising... shoddy product. read more

Chime stopped working after very little use. Over-priced considering it appears to be a common problem and the company hasn't upgraded the chime mechanism. read more

In accordance with the large majority of the other reviews for this company it is unfortunate that this company is perhaps best avoided. I bought the Zen timer/alarm clock thinking that spending $202.90 that I had probably bought an item that would last many many years. Not the case. The clock is cheap and I feel ripped off. The gong stopped working pretty quickly and there is apparently no interest on the part of this very un-Buddhist company to do anything other than take my money and run. read more

I love my clocks. I have one with the big bowl I use for meditation and one of the portable chime ones I use for my alarm clock. What a nice way to wake up! read more

I've had mine for about a year and a half. During that time it worked "most" of the time. I learned to use a backup. Now the gong is not working at alI. I really like the idea of this clock, but if it's not reliable it's not much of an alarm. I can't bring myself to spend the money on another unreliable alarm. Luckily for me I found an iPad app that does the same thing only better. The app cost me $1.99, I get to choose the gong sound, and the progressive feature starts on a low volume and gets louder as it progresses. Yay. read more

Returned the lovely looking Zen alarm clock for replacement because the 4 "C" batteries lasts about two weeks instead of two years. Replacement had same problem. Gave up on it. Wish it had an AC adapter... read more

The chime alarm stopped working a year after purchase....and I cannot find a local clock repair person who will touch it. This was a very expensive purchase and I definitely feel ripped off. Wish I had done some research prior to purchasing. Note: I rarely need an alarm to wake up so that function was barely used. read more