I'm not sure what's going on at this place, but no one is ever there. I've called several times and have been told various hours, yet every time I go (during the hours they tell me) no one is there. This place needs regular store hours. 7 a.m. to 11 a.m, 8:30 to 12:30, 3 to 5 ... something. Sad to see that they aren't what they once were. read more

Novato Lock Inc. - They need a sign that reads "always closed," because, they're always closed. - Keys & Locksmiths Near Me - Novato, California

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Mike knows what he's doing; he's fast, efficient, competent. His pricing is the best I found, and he was the only company I spoke to who quickly understood what the problem might be, and was able to give me a clear estimate. Would use him again and recommend without reservation. read more

I wish I could give Novato Lock a ZERO star. I have done business with Mike for more than 20 years and he essentially as abandoned us which makes it very difficult as we are a Schlage Primus keys and locks customer. I have called Mike (the SOB) a dozen times to get keyes only Novato Lock can duplicate AND HE SIMPLY IGNORES US. MIKE, I HOPE THERE IS A SPECIAL PLACE IN HELL FOR YOU!!! read more

Very reliable and came and charged my locks and Very nice man did excellent job cleaning up after and English as his first language was very likeable person 5star read more

The cylinder was rolling around and around on a rather large, uncommon European lock. Mike returned my call promptly and had a cancellation which had him completing our repair inside of the hour. Reliable, knowledgeable & friendly! read more

Mike with Novato Lock came in and set up our office with a master key system. Before we were juggling about 13 different keys. He did a good job and came in on a Saturday so we did not interrupt the employees. I would hire him again. read more

We called Novato lock yesterday. Mike answered the call immediately. He was knowledgeable enough to re-key our 50 + year old front door lock. He was able to come to our residence the next day. He was prompt, courteous and very affordable. We will only call Novato lock from now on. i highly recommend them. thank you Mike read more

Our front door dead bolt failed. Novato Lock was able to diagnose it over the phone and came out the next morning and fixed it quickly and Covid19 safely!! read more

Just had a great experience with Novato Lock. I called for service and he was able to get out the same day! I described the problem I was having with my door and they were able to figure out the solution and fix it in 45 minutes! The technician was knowledgeable, efficient and personable! Super happy with the results. Thanks to Novato Lock for your superior customer service! read more

Closed with rental signs in address location. Phone VM answers but doesn't address the business being closed.

I needed the locks rekeyed on my rental property, so I called Novato Lock since they are a well established lock company in Novato. I called on Thursday and was able to get an appointment for Friday between 1-3. I thought "ugh" because I thought I would have to wait around until 2:30 or so for the locks to be rekeyed. I was pleasantly surprised when Mike showed up at 12:40 and was ready to work. I showed him the 3 locks to be rekeyed and a problem with one of the door handles that did not allow the door handle to be unlocked. He quickly popped the door handle off and greased the mechanical pieces and the door handle was fixed. He also rekeyed the three locks in about 30 minutes and handed me new keys. I was really impressed with the professionalism and knowledge that Mike demonstrated to me during this task. He was also polite and courteous. I will definitely use Novato Lock for all my future lock tasks. read more

Awesome service and great local company! We called them to re-key our locks on our new home and Mike who came out was early (!) and had started the job before I got there, awesome! He had access to a key, don't think he broke in lol. He did the job in less than 2 hours (several locks) and made me lots of copies to boot. I really appreciated his help. read more

I need to buy a Commercial lock and I have been waiting outside since 11:40am. There is a sign that says out for lunch and will be back at 12:20. It's 12:45pm and still close.. This is not professional .. what a disappointment .. Their service is awesome but their punctuality sucks!!! read more

Novato Lock Inc. - It's 12:46pm and still closed!!! - Keys & Locksmiths Near Me - Novato, California

I called and Mike said he'd be over within the hour. My front door hardware was shot. True to his word, he showed up within the hour. Unfortunately it was not a major brand so he was unable to repair it. But he gave me some good advice on how to track down the necessary hardware and I'm in the process of doing that now. My opinion is that he gave it his best shot. He was very professional and charged less than I expected. I will definitely call him again when I get the parts. read more

Just dropped in really quickly to get a couple of spare house keys made. The guy at the counter was really nice and finished the process in less than a minute. I also asked about car keys and they tested my key to see if it had a computer chip in it before they tried to copy it. Fast, knowledgeable, and good customer service. Two spare house keys cost me about $4 The only drawback for some may be that they close at 4pm. read more

I had a lock that needed to be re-keyed. Called Mike this morning and he was able to fit me in before he headed to Southern Marin. He was terrific, very knowledgeable, quick and affordable. Will be sure to use him from now on! read more

He showed up on time and fixed the problem in about 10 minutes. It turned out I'm stupid and bent my key but he still disassembled the lock and verified. He also made me some extra keys. Great service. read more

I needed a same day re-key and Mike was incredibly helpful and professional. He helped me in a bind and did a great job, thanks Mike!

Don't get cheated at Novato Lock, there's plenty of other locksmiths in Novato. Long story short, Herb the manager acknowledged I gave him all the right details, but he gave me a quote for something completely different, and won't do anything to correct his own mistake. I gave, and his employees gathered all the right info, then he suckered me with a decent quote and hit me with a high bill. Day 1: We had a coin operated washing machine with a broken lock on the coin box. I take a picture of the damaged lock, the coin box, and the whole washing machine so they know what they are dealing with. I show it to the guy working at the desk and he made the appointment. I ended up rescheduling it a day later. Day 2: They end up missing the appointment window without even calling. When I call they seemingly forgot my appointment. We rescheduled later, which was fine, and after another reschedule on their part, a locksmith arrived. The guy was pretty nice, game me some idea what needed to be done. He needed to order a new coin box and drill out the old lock. At this point I could have gotten a freebie out of them. I could have ordered the box myself which I did and drilled the lock myself. But I decided to have them drill the lock and support the local locksmith business down the street from my business. Day 3: The coin box arrived so I called to schedule a time for them to drill out the old lock. Herb, the manager answered the phone, and I described what we needed and I explained again that the lock was on a coin operated washing machine. At this point he said I had a "lockout" and that's the terminology I used to refer to the situation from that point on. He quoted the lockout as $75-78 so that's what I was expecting. $50 something for a service call, less than $20 to drill the lock. Day 4: A different locksmith from the previous call, came and completed the work before I arrived, which was fine. But he left a Bill of $106 instead of $70 something. Day 5: Went to the shop to talk to Herb and pay. He said he couldn't give me the price he quoted because it was a washing machine coin box lock that had to be drilled and not a standard door lock. I explained to him he should have known it was a coin op washing machine that he quoted me for. I took pictures to the shop day 1, one of their locksmiths came out and personally saw the washing machine on day 2, and when I talked to Herb the first time I said it was a coin op washing machine to which he started using the term "lockout." What more could I have done? Herb admitted it was his mistake but would not lower the price. This company is unorganized, lacks communication between employees, and generally doesn't seem to care about customer relations. When a manager says something is his mistake and neglects to make amends to a frequent customer ( I call them at least 3 times a year) the business is in sorry shape. The employees seem all right but the manager is dishonest and deceptive. This may be the single worst review on here, but don't be the second, it may cost you Easily avoid them and try another locksmith company in Novato, there's a few. read more

I can't say enough great things about Novato Lock! My husband and I just bought a condo in Novato, and I called Mike at Novato Lock regarding his availability to come out to our new home to change the locks. I was so pleasantly surprised that Mike was able to come out not only same-day, but literally about an hour after I called him. He went above and beyond and not only changed our locks quickly and efficiently, but he noticed our patio gate scuffed the wood patio deck and offered to take apart the wood gate on the spot to raise the planks so that it would no longer scrape the deck. Such amazing customer service!! Thank you so much Mike for your wonderful service and attention to detail! read more

This is a great little local business that's been around for a long time. They can do anything when it comes to locks. Their hours are however not the most convenient. read more

Novato Lock Inc. - Keys & Locksmiths Near Me - Novato, California

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A few weeks ago, our 'new' front door lock decided to seize up on us. We were locked out completely. This was, of course, on a Sunday morning. A call to Novato Lock, and I received a call back from their locksmith within 15 minutes. We set an appointment and he arrived on time and ready to work. We ended up getting a new deadbolt and having it re-keyed to match all of our doors. Great service, fast response and a reasonable price (especially for a Sunday house call!) Highly recommended. read more

Just wrote a note about my experience...but forgot to log in and lost it :( Novato Lock is a model for what an organized and HONEST business should be! Mike saved me money by using my existing locks! I recommend them highly for any job involving new or existing locks...keys...and great service! read more

They don't keep store hours anymore. Service calls only. So the pics do you no good whatsoever

We love Novato Lock!! Mike responds quickly, is punctual, does great fast work. A small local business to support.

I needed to have some locks replaced when we moved into a new house. They not only had exactly what I needed but also the advice on how to put them in. They would have come out and put them in if I needed that as well. They remind me of what service used to be. Clearly they were experts at what they were doing and were glad to share. read more

I have used Novato Lock for both my work and home. I would highly recommend them. It's a family owned and run business. The owner Mike was both Curtis and proficient. I had called another lock smith in Novato and was quoted at a much higher price as well as being told they were to busy to come out the same day. With out giving the others businesses name I was quoted much lower price for the same service and they were there within an hour. I Will defiantly be using them for any future locksmith needs. read more

Novato Lock is the best locksmith company in Marin County. Mike is very knowledgeable, friendly,courteous and professional. He is always on time for his appointment and has all the tools to get the job done. I had lost my keys to open our mailbox. Mike was very creative and was able to put another cam lock into the mailbox. Now it works perfectly. Thanks to Mike. I recommend Mike at Novato Locksmith for all of your security needs. Tom Pacelli, Novato, Ca. read more

I will let you decide: Called him to have some work done and, since he was driving, I was told to text him the information to another number. Never got a response. Called again and we made arrangements to meet at a Novato Black Point location at 9am the following Monday. At 9:15 he was not there and no message. When I called him he said that he was detained at a job in Woodacre and would be in Novato in 25 minutes (really?). I told him to forget it and got someone else on the same day within 4 hours. Your choice.... read more

I can't say enough nice stuff about Mike. He's friendly, efficient, came out the same day when I needed all 10 locks in my house changed (yes, really - same lock for all of them) - and the best part is - he did the work quickly, efficiently, with skill, and was very reasonably priced. You don't get better than that! read more

When we bought our home in 2013 we had Novato Lock come out and re-key all our locks on closing day. When we moved in March 2017 we called them to re-key on our closing day again. Both times they were on-time and completed everything promptly. read more

Showed up in about 1 hour. Replaced the deadbolt quickly. Realized it was a high traffic door for us so replaced the deadbolt with one that can handle being used many times during the day. Quick work. Great job. read more

Not impressed. Lots of local moms recommended Novato Lock & Key, and I called them 2 weeks before our moving date to get the locks rekeyed on our new home. The gentleman I spoke with was not terribly friendly, but I don't need a friendly locksmith, just a good one. We made the appointment for 4 p.m. on the day of our closing. Flash forward to that day and time, and no one arrives. I call the office, and the same gentleman answers. He contacts the man in the field, and tells me he'll arrive in 15 minutes (no apologies that that would mean he will be almost 30 minutes late). By 4:40, I couldn't wait any longer, as we had many other things going on that day. I called to let them know. While the guy did apologize, he didn't offer to reschedule, or try to make it right. So that's that. I'll never use them again (not that I was able to use them in the first place ...). read more

Their doors are usually not open...unless you've got an appointment... Seems very inconvenient...

Professional and efficient , shop open more often now so that make it more convenient to have the keys cut in neighborhood, thank you Mike!

Stopped here real quick at 1:45pm because my coworker needed to check for a part and they were closed. There were no signs stating be back soon or even the business hours posted. We were very disappointed read more

In a desperate situation- during red flag power outage our front door lock and hand set broke. We could no longer go through the garage due to power outage. I called 5 different places, all said they were booked with each of their locksmiths handling multiple jobs. I called Novato Lock and spoke with Mike. He too was booked and had already handled 3 jobs and had more bookings that day. However, he said he would fit me in. He came from Novato to Mill Valley, removed and repaired my lock and handset having to drill new holes etc to adjust fittings. He was done in 10-15 minutes and charged $136 total. Less than all the other quotes for the job. He was fantastic! read more

Every time I have come to Novato lock during the posted business hours No one is here. Usually just a sign saying they will be back a couple of hours ago... If you are not going to have your store open during "business hours" change them to reflect when you are in. read more

Excellent place to get a key made or replaced. I've had all my car keys duplicated here. Mike is very knowledgeable and very friendly. I've also had them come out to my business to replace locks and the service was professional and fast. Don't bother calling a drive by night operation. These guys are legit, local and honest. I'd hate for ghetto Josh from Tim-Buck-Too to hand over a copy of your newly made key to someone and have them break into your house when your not home. Use someone local that's been in business for many years. read more

I've had the owner come out a couple times for various service calls. One was to rekey my locks and the other was to replace the keypad on a safe. Both times I was very satisfied with the service. It's always refreshing to see professionals acting like they care about what they do. I didn't feel like I was overcharged either, which was a bit of a fear since it's not like anyone could work on a safe. read more