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    XFINITY San Francisco

    XFINITY San Francisco

    1.1
    (79 reviews)

    We were offered Xfinity mobile free for a year because we started Xfinity Internet and so we took…read moreit and added a line for our teenage daughter only to find out they didn't honor the deal and started charging us $47 every month. Because we trusted that they wouldn't charge us. We didn't notice this charge until seven months in what's worse is each time we call in they promise to refund us in 10 to 15 days and then never do it. They actually held our phone number hostage from transferring because we stop paying the bills that we were told was supposed to be free and they wouldn't give us the transfer pin until we paid last month. If I can give -10 stars to this company I would if I can move away from Xfinity Internet I would as well because it is slow and frequently cut off And doesn't

    Moving my Xfinity internet service should have been routine. Instead, it required two store visits…read moreand 12 phone calls--including four today!!! Just to activate my Wi-Fi in my new home. Xfinity somehow created two accounts for my new address, disconnected one, and assigned my equipment to the cancelled account. I did none of this, yet I spent hours trying to correct Xfinity's internal mistakes. This was either during my first or second visit to the store...2 store visits - really!!! During the first call this morning, it had a wait of 42 minutes, and then spent another 20 minutes with a technician who tried but was not able to move the equipment to the active account, and was then transferred to the disconnection department. That representative insultingly told me I "didn't understand." I understood perfectly: Xfinity created the duplicate accounts, assigned the equipment incorrectly, and repeatedly failed to fix its own error. AND then blamed me! Thankfully, on the last call today - #4 and the 12th during the last few weeks - I reached Ken. He listened, took ownership, and finally activated my service. Ken was exceptional and deserves recognition. Ken earned five stars. Xfinity's broken systems and appalling customer experience earned zero. If Ken hadn;t fixed it - I would have left my 20 year connection to Comcast for ATT. If this is how you treat a long term customer for wifi - how would you treat a phone customer??? I'm pretty disgusted with Xfinity at this time!

    Novani - isps - Updated August 2026

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