After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Very knowledgeable. Very fast. Very reasonable. The service I requested was a inlet leak fix. It…read moretook the owner seconds to find the leak (others had failed for hours) and then he had a tech come the next day and replace. I also used their recommended underground leak repairer. Bottom line, super competent in a industry of hacks and charlatans.

Cannot Recommend Them…read more Had a hot tub installed by Accent Outdoors earlier this year. In July, I contacted our Rep. regarding one of the lights in the hot tub already rusting. Was told that they would get someone out at earliest to fix it. Here we are in November, and still nothing. Have sent multiple requests. Also, during design phase, we decided to have pop up fountains installed, that function every time the pump is running. Wasn't told that because they pop up every time the pump runs, that we could not get a cover for the tub. And also, with any big wind events, the water is blown from the fountains out onto the ground., thus draining the tub. Again asked out Rep a month ago, if we could just cap the fountains off, because they are not worth the trouble. Was informed that they did not know if they could be capped, but would "check and get back to us". Nearly a month later, still no response. When you have work done, such as installing a hot tub / pool, I expect some level of customer service to follow / continue after completion. We cannot recommend using Accent Outdoors

Accent Outdoors had serviced our spa in the past, when we decided to move it to our 5 acre property…read morein Magnolia and have a deck built they came out and looked at the area available to put it and came up with a plan for the deck (and drawings) and an acceptable bid. We have been enjoying the spa & deck for 9 months and love it! So do our Airbnb guests. Great service.

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

Excellent place for your hot tub needs. Mike and Pat were so helpful. They helped me find the…read moreperfect hot-tub for me with a fantastic warranty. The customer service has been outstanding. They worked with me to get the hot tub delivered to my convenience and were so responsive to any needs and concerns I had after the purchase was complete. I highly recommend this as the place to purchase a spa.

Recently purchased a used spa from this company. They were very helpful from the beginning. They…read moremade my purchase stress free. They gave me several recommendations to help me get ready for the spa and everything worked out well! Thanks!

Our pool could not have turned out any better. We are the envy of our neighborhood. There is no…read moredoubt in my mind that adding this pool to our home WILL increase the value and the desirability of this property. Wonderful job by Brad and his team.

Very knowledgeable and respectful staff. They sell Tenjam Pool Loungers and were very helpful in…read morethe sales process & delivery. Management seems very informed of new pool technology and willing to help with questions.

I searched around for MONTHS for a company who would install a large Italian fountain that was not…read morepurchased from its store. I finally was referred to Garden Accents by a handyman and could not be more pleased with their expert skill and customer service. Stephanie was very helpful and clearly outlined the steps/ cost to repair and install the fountain. Anthony (her husband) and his assistant had to drill a new hole in the fountain, add another piece to make it functional, and set it up beautifully! I couldn't be more pleased having this lovely fountain fully functional, from being in pieces in my backyard for six months. If you are looking for a company that is extremely knowledgeable on fountain installation, operation and maintenance, this is the place!

****please see update below before you purchase from this company*****…read more I've purchased 4 fountains and statue from this company. Worst customer service ever. Stephanie and her family, Jeannine and Bob own this company. Stephanie, apparently allows her husband to control her customer service at her company. Stephanie is young but she will realize in time that her husband is not an asset but a liability to her families company. I will never buy from this company again. This company is having some financial difficulties right now...it is winter and the Covid-19 Pandemic. I purchased a fountain from them on Monday, Dec 07 and picked it up...(no, offer for delivery) on Tuesday, Dec 08. I put this fountain together myself. No offer from the company after spending $350.00 for a small fountain. My spouse and I have spent over $1500 with this company. Apparently no respect for good customers. I put the fountain together perfectly...all by myself. Again, no offer from the company to assist. "Horrible customer service". I called the phone number given to me and who answers....Stephanie's horrible husband. He couldn't have been more rude. His response to me was that there was going to be a charge of $250...then reduced down to $150 ....then reduced down to $75. He stated that minimum charge would be $75 for simple 10 minute leveling of the fountain. Very simple process that requires pennies or plastic leveling tabs. However, he went one step further to state that if he had to put the fountain together again then it would be $150.00. What an incredible asset to this company. NOT. I'm 5 miles from their store. They could easily have stated that they would come over for a good customer that has purchased 4 fountains/statue from them and that they would do this for free. Again, it's a 10 minute fixe for a professional. And, again, I've spent a lot of money on this company. Stephanie calls me and tells me that she can offer me a substantial discount on the fountain. This tells me that the company is not doing well financially....and, of course not, it's winter, Covid-19 and a poor economy right now. I felt sorry for the company since I've got more money than anyone should have right now. I've no had no financial problems during Covid-19, in fact I got a 15% raise during this time. I thought as a "goodwill" term that I would buy from them because I liked Stephanie ... not because the price was incredible. It actually was higher than the price I had paid for the large fountain that I had purchased prior to this one. Her husband is a technician for them. Technician may go to far. I'm not even sure if he has a college degree. All, I know is that he mistreated an exceptional customer who was doing them a favor. And, he felt this would be a good way to make some extra money. What a joke. And, what incredibly horrible customer service. I have done hiring at my company and I would never hire this guy. After speaking to him for 30 minutes on the phone, I realized that I had made a huge mistake speaking to him. He even stated "how did you get our personal cell phone number"? I told him that Stephanie had given me that phone number. Is this customer service? If you need to hide something, then I can fully understand that question. I will never use this company again and I urge all customers to never buy from this company again. Stephanie, Jeannine and Bob (Owners) are incredible. I called Jeannine, (Stephanie's mother). She apologized profusely for her son-in-law. It is only because of him that I urge everyone to boycot this company. I haven't even received an apology from Bob or Stephanie for the husband's actions. If they plan on a retraction of this review or additional business from my family, then I expect a sincere apology and a discount on the fountain. Otherwise, I will use every review site possible to disparage this company. My father is a lawyer and County Judge. At 79 his is still on the Texas state board and is still a Judge. He is stating that a lawsuit would be the only way this company would be forced to understand the way I feel. He feels that a lawsuit would be the best avenue to let this company know how serious we are about the problems with their son-in-law. He is absolutely horrible and should never be allowed to answer their phones or have anything to do with their company. He has absolutely no customer service skills. I'm ashamed for Stephanie. She can do better. She is such a sweet woman and has obviously married someone who can cause her problems....as he did with me. Again, I'm only 5 minutes away...and this could so easily have been taken care of by offering to come by and level this fountain for free. To state $250...then $150...then $75 says a lot about him. Stephanie, I hope he has a real job. And, please don't allow him to ruin your family's business. I wouldn't allow my spouse to do this either. JUST SAD!