After having our spa six month it is time to write a review of Spas Unlimited service. We've had…read moreissues with the bluetooth that had everyone scratching their head, ordering parts, dealing with delays in getting the parts from the manufacturing company and COVID. Last week Brett contacted me again to tell me they finally have the topside control panel for the entire spa.....yeah. Brett showed up early and had the bluetooth system working again. It sounds fabulous, the speakers have high end quality sound and makes the entire spa time even more relaxing. David worked with us during this entire process. I felt so sorry for him as getting the parts were out of his control. Then Brett, total gentleman and professional who explained each step he was taking to attempt to fix the issue, much thanks friend. Thanks to Benny and Jeremy who also stopped by one evening after the completed their spa deliveries for the day and worked well past dark to help. The ladies in the office who kept getting out calls for any possible updates, thank you. We couldn't be more pleased with our purchase back in July and delivery in August. David your entire staff is incredible and patient, so keep up the great job you all do and keep doing it right.

UPDATE- The day I posted this, I finally got a call, so I changed my 1 star to 2 stars. Martin…read morecame out, and fussed about the spa, and then told me, he will need to make a third return call, not this Monday, but NEXT Monday to bring his sump pumps and vacuum etc. So, still not repaired to blow out the lines. I will update again if anything ever gets finished. I bought a lovely swim spa from Spas Unlimited a couple of years ago. We have enjoyed the spa. Noticed a few issues this spring. Reached out to Esmeralda in service. Paid a Couple hundred dollar service fee. Waited over a month for a Technician to visit. He spend about 10 mins with my spa. Enough to remove filters and the top of spa. He stated he needed a compressor to blow the lines, and the spa jets seemed glued on and were not popping off easily. He left. I truly thought he was either going to get a compressor or have lunch. He never returned. I waited another week to call Esmeralda who stated that they were "waiting to see how the owner wanted to proceed with the repair". I haven't heard back in three weeks. The request for service started back in Spring. It is now almost August. Unsure of what I paid $$ for service call. Absolutely nothing was done. I've been more than patient.

Great service! I appreciate the help over the years from Brian and the team. Always quick to…read morerespond and help with pool repairs!

Very knowledgeable. Very fast. Very reasonable. The service I requested was a inlet leak fix. It…read moretook the owner seconds to find the leak (others had failed for hours) and then he had a tech come the next day and replace. I also used their recommended underground leak repairer. Bottom line, super competent in a industry of hacks and charlatans.

We visited this location off of I45 in Spring. We walked into this location to see no one when we…read morecame into the office. We were able to look around their showroom, walk into office / other rooms of the building without the presence of anyone for a good 15 minutes. We finally found Austin Jackson in a back office at his desk. After speaking with him, he mentioned he could not be out that week but could the next week. He asked for a survey of our property. Few days later he finally texted back asking about our availability which he was provided 3 full open days to come out which he never did and ghosted us at that point. This company doesn't care to make money I guess.

In my opinion was the most expensive stressful moronic situation I could've ever got myself…read moreinvolved in was with, Cody Pools. The pool which did turn out lovely almost took 7 months to construct and then with in that time line the outdoor kitchen and tile around pool remained issues after everything was constructed. Cody Pools has zero customer service knowledge as they do like to play the blame game and hardly (did I write hardly) I meant never except ownership... no matter how black and white the situation is or now was... Pay the extra 10K or so and go with a company that is definitely less stressful and takes the time to deal with their clients; whom are spending their hard earned money to hire you. Here is Cody pools trying to be clever in a response not realizing that I have parents with a different name than I and I was at the house everyday during this construction. Try again, Mr. Pools as I got the receipts to prove purchase of the frustration our family went through. Like I said beautiful pool but horrid customer service. Case and point

Nice showroom and great selection of hot tubs and swim spas.read more

Terrible customer service. I had a problem that required customer service, I called they never…read morereturned my calls. After 5 months, I finally sorted out a solution and with e-mail confirmation, they just avoid and never came through. Not professional, we are talking $500, I can't imagine what this firm would do with $10,000. Not good people or service.

I only gave 2 stars because the building process of the pool was good…read more We had our pool built less than a year ago. The build itself went smoothly, but everything since then has been a nightmare. We have not been able to properly use our pool since early July (and even before then it was questionable at best). We have reached out multiple times--at least 4 times in the last month alone--about issues with the pressure and the pool not working correctly. Two people came out (one of them the owner himself), and nothing was fixed. We also requested a cleaning and were told someone would be sent, but no one ever showed. The owner's son came out a couple of times and half-heartedly looked things over. He never taught us how to check or run the system (which we were promised after our pool was built). When our landscaping and trees all died within a week of installation, I personally spoke to him several times for guidance and got zero follow-up. To make matters worse, we were told that our sand filters needed to be replaced--less than a year after installation, even though they are supposed to last 3-5 years. I have personally power-washed the filters multiple times trying to fix the pressure issue and even spent my own money buying four brand-new filters. At this point, the lack of professionalism, accountability, and follow-through from this company has been beyond frustrating. The construction was great, but the service and ongoing support have been absolutely terrible. We invested a lot of money into this pool and have been left with nothing but headaches and an unusable system. We are now looking elsewhere for service. Save yourself the frustration and get your pool serviced elsewhere.

My wife and I have nothing but great things to say about Jim and Escape Pools...ours was dug in…read more2008 to our satisfaction. Jim answered all of our questions even years after the work was completed. Recently, we had a full re-tile and coping performed and, of course, we used Escape Pools..good to go!

We attended a Hot Tub Show by Primo Hot Tubs and although we were just looking and not really…read moreplanning to buy - we were so impressed by the knowledgeable staff and product offerings we ended up buying a very nice hot tub. Vince the Owner gave us a detailed product overview, it's so nice to buy a product from someone who really knows their business. That's why we didn't just buy a tub from Costco. And then you wait while it's being manufactured (the hardest part). Finally the day comes when Kelsea calls and says it's time to have a site inspection visit and to schedule delivery! Yea.... The delivery went off without a hitch. I'm not saying it was and easy job - my husband took out a piece of wrought iron fence and they managed to maneuver it through flawlessly. The 2 installers did a fabulous job, including giving my husband detailed instructions on how to get the hot tub ready for use. We couldn't be happier with our purchase and experience with Primo Hot Tub. It's so pretty, the waterfalls, the led colored lights and backlit jets. Wow. Signed, Happy Customers Kathy & Rick Magers

Lovely lovely store! But spas are really high priced. Salesmen turnover within months. The one we…read moretalked to today was a delivery guy, didn't know warranty info and don't have his pants buttoned...

We had our pool replastered by Express Pool Plastering & Repairs, a company with 30 years…read moreexperience & so many positive reviews. We had a great experience starting with their prep process work, and through the final replastering application process, all done in timely professional manner. The crew was professional, kept us informed when we had questions and all went well, and even kept everything extremely clean. The finish came out smooth and consistent, and our pool looks like new. Highly recommend!

The complete experience with Express was very professional from the Admin. staff to the…read moreinstallation crews. We were completely satisfied with the replaster and tile work.

Final Edit: I would recommend this company. We had issues, (keep in mind as frustrating as it was I…read moredon't think our issues were normal for this company, we were just unlucky), but they stood by their warranty and made everything right. With construction you want everything to go perfect, but when it doesn't, a company shows you who they truly are when they either address the issues or leave you hanging. This company insisted on addressing our issues until they got it right, even when I was ready to give up. Make sure you reach out to Mikaela in the front office when you feel you're not being heard. She'll make sure you get squared away. Edit: We've had a few issues since our pool was installed; pool sloping, cement work, leaking, clean up, etc. However, based on other reviews these issues don't seem to be typical for them and they are working with us to try and make things right. The Company's front office, Mikaela, has reached out to us and will be working with us to make sure our concerns are addressed. I feel this shows they want to keep the customer happy, so I am bumping up the stars for now. We are scheduled to have someone come out and correct the cement work and sloping in December (we chose the date). I Will do a follow up review after these issues have been addressed. I will also welcome anyone who wants to see their work up close, before making a decision.

The process was really great until the concrete came in. Aquapools contracts out the concrete so it…read moreis not in house. Was the wrong color, then it was too slick to walk on and unsafe for our children, they threw sand on it and now it just looks bad and is peeling. After a year of calling, still not fixed as requested. Middle images are what it was supposed to look like, but was too slick to walk on when it was wet. Aqua pools tells us to deal with concrete guy directly, but that hasn't worked. Maybe if they had an in house concrete guy they could have more oversight. Other than that they have been responsive.

This store has lots of plants and friendly staff. It is in a nice location and is a very pleasant…read morestore. My only nitpick is that it had some inappropriate items. I definitely recommend this place if you're looking for plants!

Absolutely beautiful plant shop in Old Town Spring. Wide selection of plants, so making a final…read morechoice on what to buy will be tricky!