I searched around for MONTHS for a company who would install a large Italian fountain that was not purchased from its store. I finally was referred to Garden Accents by a handyman and could not be more pleased with their expert skill and customer service. Stephanie was very helpful and clearly outlined the steps/ cost to repair and install the fountain. Anthony (her husband) and his assistant had to drill a new hole in the fountain, add another piece to make it functional, and set it up beautifully! I couldn't be more pleased having this lovely fountain fully functional, from being in pieces in my backyard for six months. If you are looking for a company that is extremely knowledgeable on fountain installation, operation and maintenance, this is the place! read more

****please see update below before you purchase from this company***** I've purchased 4 fountains and statue from this company. Worst customer service ever. Stephanie and her family, Jeannine and Bob own this company. Stephanie, apparently allows her husband to control her customer service at her company. Stephanie is young but she will realize in time that her husband is not an asset but a liability to her families company. I will never buy from this company again. This company is having some financial difficulties right now...it is winter and the Covid-19 Pandemic. I purchased a fountain from them on Monday, Dec 07 and picked it up...(no, offer for delivery) on Tuesday, Dec 08. I put this fountain together myself. No offer from the company after spending $350.00 for a small fountain. My spouse and I have spent over $1500 with this company. Apparently no respect for good customers. I put the fountain together perfectly...all by myself. Again, no offer from the company to assist. "Horrible customer service". I called the phone number given to me and who answers....Stephanie's horrible husband. He couldn't have been more rude. His response to me was that there was going to be a charge of $250...then reduced down to $150 ....then reduced down to $75. He stated that minimum charge would be $75 for simple 10 minute leveling of the fountain. Very simple process that requires pennies or plastic leveling tabs. However, he went one step further to state that if he had to put the fountain together again then it would be $150.00. What an incredible asset to this company. NOT. I'm 5 miles from their store. They could easily have stated that they would come over for a good customer that has purchased 4 fountains/statue from them and that they would do this for free. Again, it's a 10 minute fixe for a professional. And, again, I've spent a lot of money on this company. Stephanie calls me and tells me that she can offer me a substantial discount on the fountain. This tells me that the company is not doing well financially....and, of course not, it's winter, Covid-19 and a poor economy right now. I felt sorry for the company since I've got more money than anyone should have right now. I've no had no financial problems during Covid-19, in fact I got a 15% raise during this time. I thought as a "goodwill" term that I would buy from them because I liked Stephanie ... not because the price was incredible. It actually was higher than the price I had paid for the large fountain that I had purchased prior to this one. Her husband is a technician for them. Technician may go to far. I'm not even sure if he has a college degree. All, I know is that he mistreated an exceptional customer who was doing them a favor. And, he felt this would be a good way to make some extra money. What a joke. And, what incredibly horrible customer service. I have done hiring at my company and I would never hire this guy. After speaking to him for 30 minutes on the phone, I realized that I had made a huge mistake speaking to him. He even stated "how did you get our personal cell phone number"? I told him that Stephanie had given me that phone number. Is this customer service? If you need to hide something, then I can fully understand that question. I will never use this company again and I urge all customers to never buy from this company again. Stephanie, Jeannine and Bob (Owners) are incredible. I called Jeannine, (Stephanie's mother). She apologized profusely for her son-in-law. It is only because of him that I urge everyone to boycot this company. I haven't even received an apology from Bob or Stephanie for the husband's actions. If they plan on a retraction of this review or additional business from my family, then I expect a sincere apology and a discount on the fountain. Otherwise, I will use every review site possible to disparage this company. My father is a lawyer and County Judge. At 79 his is still on the Texas state board and is still a Judge. He is stating that a lawsuit would be the only way this company would be forced to understand the way I feel. He feels that a lawsuit would be the best avenue to let this company know how serious we are about the problems with their son-in-law. He is absolutely horrible and should never be allowed to answer their phones or have anything to do with their company. He has absolutely no customer service skills. I'm ashamed for Stephanie. She can do better. She is such a sweet woman and has obviously married someone who can cause her problems....as he did with me. Again, I'm only 5 minutes away...and this could so easily have been taken care of by offering to come by and level this fountain for free. To state $250...then $150...then $75 says a lot about him. Stephanie, I hope he has a real job. And, please don't allow him to ruin your family's business. I wouldn't allow my spouse to do this either. JUST SAD! read more

Just had Chad out from Garden Accents to clean and service my fountain and I could not be happier! He came out in a timely manner and exceeded my expectations with regard to the service. Our fountain has never looked better! We will definitely use Garden Accents (and specifically Chad) again. read more

Today I went to replace the statue atop a fountain purchased here several years ago, taking it to assure getting the same size etc. Instead of having to do that, they took my statue and refurbished & repaired it for a very fair cost. I am so appreciative of this fantastic customer service! Wonderful workmanship in their products and care for customers!! read more

On March 23, 2016 Garden Accents installed a water feature in our front yard. We paid them to do the installation including connecting the fountain to a water source. We later found out that the company isn't licensed to work with irrigation systems. Their sons were the installers. They were unable to complete the job. Garden Accents sent someone out to correct the problem which only made things worse. We had a fountain that did not work. We requested that they remove this un-useable fountain and return our money. They would not respond. This whole experience has been a nightmare that never ends. We had to hire another company to come out and repair the fountain. DO NOT USE THIS COMPANY! They may seem like a sweet mom and pop place, but once they are paid they do not stand behind their work. Their installers are their sons, who are totally inept. Don't be taken in by the small, family owned appearance. They are unresponsive, uncaring and downright ruthless people. read more

We were searching for a small fountain and purchased it from Garden Accents. We knew nothing about fountains, just that we wanted one. I chose one from here as they had exactly what I wanted: small, classic and unfinished concrete. The price was very good and we got the instructions we needed to install it, as well all the parts needed for it. An electrician will run the line needed for it. Very good experience for us. read more

I made the mistake of trying to move my fountain with the help of my sons. I ended up cracking the fountain rock and messing up the pump. Garden accents came out and fixed everything and it was beautiful and reasonably priced for the repair. Their customer service was awesome! Great Job! read more

We had Ryan and company come out, fill in our pool and add a water feature.......we were impressed with the work.,he did exactly what we had asked for,, have had no problems. Would recommend, as we would hire them again, if needed. read more

Fountains Galore and More. We were seeking the perfect garden fountain for a small corner adjacent to the back patio and found it at Garden Accents. They fabricated it using a brown dye and it turned out better than expected. They also sell pumps and provide delivery and expert installation. If you are looking for garden statuary or fountains, be sure to check out Garden Accents. JL read more